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About

#1 of 1 all-inclusive in Great Exuma
Location
4.7
Cleanliness
4.5
Service
4.3
Value
4.0
1 Jogging Trail on property - 2.6 miles long •Greg Norman designed 7,001 yard, 18 hole golf course with 6 signature oceanside holes • Three fresh water pools including the Caribbean’s largest zero entry pool with a central fire pit•24 hour room service to all Butler Suites and Room Service 7:00 a.m. - 10:00 p.m for Club Sandals Guests • 11 exciting dining options to choose from•Red Lane Spa with 17 extensive treatment rooms•Personalized off resort excursions arranged by our Island Routes Tour specialists•Sits on 1 mile of the Exuma’s best powdery white sand beaches • 6 Har-Tru tennis courts including a sunken stadium court • Voted Sandals Resorts “World’s Leading All-Inclusive Company” 24 years in a row • Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 27 years in a row.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Fishing
Table tennis
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
Hair dryer
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Suites
Good to know
HOTEL STYLE
Great View
Bay View
4.0
4.0 of 5 bubbles6,437 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a tranquil location, Sandals Emerald Bay's stunning beach and immaculate surroundings have garnered appreciation from numerous guests. However, some visitors express disappointment regarding the hotel's value, highlighting the mismatch between the high prices and the quality of services, amenities, and dining options. While the cleanliness of the resort receives commendations, the rooms are often described as clean but outdated, with a call for renovations and better maintenance. The vibrant live performances enhance the atmosphere, yet the ambiance in certain areas could use improvement. Service experiences vary, with reports of both exceptional and subpar encounters.
Location
Picturesque
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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Wanderer698213 wrote a review Apr 11
1 contribution
The water is absolutely beautiful! White sand, no seaweed or rocky base. The property is gorgeous, staff is wonderful especially concierge Alfonso, Alex and Thomas at the pool bar and Geneve at the Red Lane Spa. You can always find food that appeals to you, golf has breathtaking views on the back 9. If you don’t golf, at least walk to experience the views. Our room was in Beachouse 1 on the 3rd floor and the view was amazing!! Butler service isn’t a necessity for us but it was obvious they were wonderful for those that choose to have them. This trip was an all around positive experience!! Looking forward to returning!!
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Check dining options by day on the app. Not all of the restaurants are open every night but there...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beron Hurst, Other at Sandals Emerald Bay
Responded 4 days ago
Thank you so much for sharing your glowing review of your recent stay at our Sandals Emerald Bay resort! We are thrilled to hear that you had such a wonderful experience and that our team, amenities, and facilities exceeded your expectations. It's fantastic to know that you enjoyed the stunning beauty of our property, including the pristine white sand beaches and crystal-clear waters. We take great pride in maintaining our grounds and ensuring that our guests have a truly memorable experience in paradise. We're delighted to hear that our staff, especially concierge Alfonso, Alex, and Thomas at the pool bar, as well as Geneve at the Red Lane Spa, provided exceptional service and contributed to making your stay enjoyable. Your recognition of their efforts is greatly appreciated and will be shared with the team. From the variety of dining options to the breathtaking views on the golf course, it's wonderful to know that you found something to love at every turn. We're delighted that your room in Beachouse 1 offered you an amazing view, and we're pleased to hear that you found the Butler service to be top-notch. Thank you for choosing our resort for your getaway, and we can't wait to welcome you back for another unforgettable stay in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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arianarose92 wrote a review Jul 2022
Modesto, California113 contributions74 helpful votes
+1
Hotel's Favorite
Summary: My husband and I just returned from a beautiful 8-night stay (July 20-28) at Sandals Emerald Bay. We had an absolutely wonderful time and are looking forward to returning in 2025 after the renovations have been completed! We loved getting to explore Exuma after having been to Jamaica 4 times (Secrets St. James and Sandals Montego Bay in 2015, Couples Swept Away in 2019, 2020, and 2021, and Couples Tower Isle in 2021). Having been to other resorts, including a different Sandals, we were excited to get to check out a new island and the unique style of Sandals Emerald Bay. Overall, we greatly enjoyed our trip! DETAILS: Check-In: Upon check-in, we were greeted by staff offering us cool towels and then they lead us to the Club Sandals Lounge for cocktails and check-in. We were given a quick orientation and then released to enjoy the resort while we waited for our room to be ready. Room: We stayed in an OL room. We arrived early and our room wasn't ready until the check-in time at 3:00 so we lounged around until then. Our first room was in building 6, 6207. We immediately noticed that the view was a sad excuse for an "ocean view" (see photo). We went to the receptionist to ask to be moved but they didn't have a room available for that night but the next day we moved to 1207 and the view was MUCH better. The room was clean and comfortable. In hindsight, we probably should have requested a mattress topper for the bed but it was comfortable enough without it. There was some staining in the corners and such just from the harshness of the tropical climate and there were dust bunnies under the bed because they clearly don't vacuum under it. The mini bar was fine, but we never felt a need to use it. The fridge was almost always stocked with water/beer/soda, there was only one day when it didn't get restocked. Housekeeping was also consistent, as was the nightly turn-down service. Our patio was comfortable and we appreciated the little drying rack they provided for wet swimsuits. The air conditioning worked well. I only noticed one quick moment of a power-outage but the electricity returned almost immediately. The decor in the room was simple. Disclaimer: We spend very little time in our room other than breakfast/evening and we are not picky at all when it comes to luxury features in a room, so if you are the type of person who is very particular about your room... take my opinion with a grain of salt. TIP: Request a room on the third floor. The floors/ceilings are thin and you can hear a lot of the movement in the room above you. Grounds: The grounds are absolutely beautiful. All of the landscaping staff are always working hard to keep everything looking pristine. Some of the buildings are in need of renovation, but nothing that really bothered us. It's a Caribbean climate so it's understandable that buildings get worn down a little more than normal. One complaint: the elevator in building 1 seems to be falling apart. There's a piece by where one of the doors opens that would come loose sometimes and the doors were grinding every time they opened/closed... we were always slightly concerned we'd end up stuck. - Around the resort, there are activities like croquet, shuffleboard, bocce ball, giant chess, connect 4, billiards, & ping pong. Beach: Unfortunately... for our ENTIRE 8-night stay, there were red flags every single day, so no water sports were allowed. The ocean was very rough and we were not able to enjoy it much. Both SEB repeating guests and the staff said that many consecutive days of rough seas was unusual. However, with the waves came a very pleasant breeze that kept the beach very cool and comfortable, especially in the shade. We were able to comfortably sit out and enjoy the view all day long. The waves brought in a lot of seaweed and trash every day. A couple of days we noticed that they'd raked and cleared it, but I don't think it happened every day. I understand that they can't control the weather or water currents... but they could put in a little more effort into keeping the beach clear. It seemed occupancy during our stay was fairly low, but we never had an issue finding a palapa on the beach, even as late as 9/10am. The best palapas like the ones close to the pool, not behind the hammocks, or overlooking a spot on the beach where the seaweed wasn't accumulating, were all snagged by about 7:30/8am... mostly by butlers. Main Pool: We didn't spend a ton of time around the pool, but it's very nice. There is plenty of seating everywhere. The cabanas are first-come-first-served and this is definitely a pool-centric resort, so those are snagged up early. There is always music around the pool, sometimes live music and sometimes with a DJ. They also facilitate plenty of activities around the pool during the day like games, dancing, trivia, BINGO, a foam party, etc. Overall, we found the pool to be too loud and busy for our liking so we spent most of our time on the beach. There are a couple of hot tubs, but they were never very hot. The pool was clean and well-maintained. The pool bar was comfortable. There are also a few little tables with umbrellas in the pool where you can stand and enjoy a drink or snack. There are a lot of seagulls that watch the pool so make sure you get rid of your food before you walk away from it or they'll swarm! Quiet Pool: Very enjoyable but warmer than the main pool, I believe because it's heated. There is also a separate hot tub that is not very popular so it's very quiet and private... it's also very hot. We enjoyed it, especially, in the evening. There is a bar outside of the pool where they serve just about everything the other bars serve, other than blended drinks in order to keep everything quiet. Entertainment: The afternoon activities always felt manufactured/forced to us, more like a cruise ship almost. Most evenings there was a show or the singer in the piano bar. We enjoyed the Cultural Explosion and the One Man Sax, the rest was just OK. Service: Overall, the service we received was just OK. We sometimes had to wait a bit to be served at the bar. Most of the employees seemed very reserved and quiet. They weren't as friendly as what we're used to in Jamaica, but they also weren't rude. Most employees would greet us and ask how we were doing as we walked around the resort. We noticed pretty consistently that butler level guests received more expeditious and friendly service in general. The best service we received came from Trayvon (spelling?) who was our server for our private candlelight dinner. He was super friendly, conscientious, and efficient. Drinks: The drinks were very delicious. We noticed that they were much sweeter than what we're used to at Couples resorts... I think they just use more syrup at Sandals. I started ordering drinks that didn't have syrup like Ranch Water, rum & coke, caribbean mule, etc. They did offer some higher shelf options, including 12-year Appleton Rum, so we often requested that. After the first couple times requesting it, bartenders often remembered and used it without us having to ask for it. I recommend you try ALL the signature drinks at the restaurants. Every single one we had was delicious, but my personal favorite was the Aphrodisiac at La Parisienne. Restaurant Ambience: We felt some of the decor/themes of the restaurants were slightly cheesy. The themes were very in-your-face and reminded us a bit of restaurants on a cruise ship. Il Cielo was always uncomfortably warm... maybe the A/C was out. Food: All of our food was at least good, some was very good, not much was great. We definitely found the food at Couples resorts to be higher quality and just better overall. That being said... we never had a bad meal at SEB. - For breakfast: We typically ate breakfast at the buffet. We enjoyed room service a couple of times, but most of the time we didn't want to have to wait for it to be delivered. I'm not sure if there was a way to schedule a room service delivery the night before... we never tried, but we definitely should have. We ate breakfast at the a la carte option, Il Cielo, one morning. However, it took a long time and we felt the options at the buffet were perfectly fine. I did enjoy the steak and eggs that I ordered at Il Cielo, but it wasn't worth the amount of time it took. The breakfast buffet food was OK. If you're planning on ordering eggs off the menu, order as soon as you're seated... they take a while to be delivered. The buffet usually had pancakes, french toast, eggs, bacon, sausage, potatoes, and then other items that rotated like baked beans, escovitch fish, etc. There was also cereal, oatmeal, fruit, yogurt, smoked fish, breads, pastries, etc. The food usually didn't seem particularly fresh, but it was decent enough. - For lunch: We often rotated between the pizzeria, jerk shack, and Barefoot. I got the fish tacos and quesadilla from Barefoot and wasn't impressed by either. My husband loved their burgers and usually ordered them with two patties, though one time they forgot the second patty. I loved the greek salad. Also, one day we were lucky enough to have the "bread lady" on resort and she was set up right outside of barefoot so we stopped and grabbed a piece of everything she had to offer... it was SOOOOO good. Other than that, the pizzeria was always good and my husband loved the hellfire sauce they offered at the Jerk Shack. I'm a wimp for spicy and usually found the chicken to be too spicy, but I still enjoyed it. The festival is also delicious. - For dinner: Our favorite restaurant was probably Barefoot by the Sea and we both greatly enjoyed both our appetizer and entree. I ordered the Seafood Rillettes as an appetizer and the Caribbean Grouper as my entree, my husband ordered the Fish & Seafood Ceviche as an appetizer and the Shrimp Surf & Turf for his entree, all of it was very good. My husband ordered the "rum cake" for dessert and it was definitely nothing like rum cake. haha We also enjoyed Il Cielo. My appetizer there was disappointing... it was supposed to be Caprese, but they used romaine lettuce instead of the arugula that was listed and it didn't have basil as described... so it was essentially just a slice of tomato with a slice of mozzarella cheese... it didn't even have balsamic on it or anything. My husband ordered the seafood stew and I ordered the salmon and we both enjoyed our entrees quite a bit, though I scraped off the tomato topping because it was too sweet. Our last night, we ate dinner at La Parisienne and it was very good. I enjoyed the lamb chops and my husband got the beef tenderloin and enjoyed his meal, as well. We also ate at Bombay and Kimonos and thought the food there was good. Kimonos was both dinner and a show, as our chef was funny and entertaining. The only restaurant we didn't have a chance to try was the sushi restaurant, Soy. We had intended to a couple of times... but it's only open from 6-9 and with our other dinner plans, there just wasn't time. *If you're a steak eater... we noticed there was definitely inconsistency when it came to temperature on our meat. We usually order beef medium and like it to be a little pink in the middle. In most restaurants, "medium" was more like well-done and there was no pink at all. The only restaurant that got the "medium" temperature correct was La Parisienne.* -Private candlelight dinner: This was by far our favorite meal. It was the only one that really wowed us. We both ordered the Surf & Turf, though in hindsight I wish I'd ordered the lamb chops. At Couples, they offer Lamb Chops at almost every restaurant and that's usually all I ever order for dinner. When I chose my menu for the candlelight dinner that was scheduled for the 25th, we'd only been on the resort 3 nights and I assumed I'd be eating lamb chops for other dinners, so I decided to skip the lamb chops and do surf & turf instead. However... I was only able to find lamb chops at La Parisienne on our last night. Having said that, we both thought our meal was fantastic. The Surf & Turf came with a lobster tail and filet mignon and both were perfectly cooked and seasoned. - For Snacks: One of our favorite features of this resort was the little coffee shop, Cafe de Paris. In the mornings, they had some of the pastries, smoked fish, and cold cuts that were also available in the buffet. The coffees were delicious and they had a variety of options, including some boozy coffee options. In the afternoon/evening, they changed to a variety of small bite desserts like cheesecakes, brownies, tarts, cupcakes, mousse, cookies, etc. There is also ice cream and crepes. The crepes were wonderful and the ice cream tasted homemade. My favorite item to order there was the "cookie crumble" which was essentially a milkshake with ice cream, coffee, Bailey's cream, and a chocolate cookie. SO delicious. Excursions: We rented a car for a day and explored and had a wonderful time. We had a difficult time getting a car... we'd reserved a Jeep of months ago, but I guess the company (Airport Car Rental that contracts with Island Routes) never finalized it so when we went to check with the IR desk, the company didn't have a car available. We had to scramble to find another company that had one available and fortunately, we did! We had to meet them at the little plaza across from the resort and then we were able to park it on resort overnight. - We did the Moriah Sea Park excursion through Island Routes. Back in March, we booked the morning tour so that we would be able to spend the afternoon on the resort and hit the sand bars at low tide... however, when we went to confirm with IR they said the captain was "no longer doing morning tours" so they had to move us to the afternoon. However... when we were on the boat, the captain made mention about the group he'd taken out that morning, so clearly he IS doing morning tours. MAYBE he just isn't doing them with Sandals... but I have a hunch that we just got bumped from our original reservation to make room for another couple. This was a bummer because it ended up eating up the part of the day that we prefer to be on resort and the tide was coming in by the time we got to the sand bar so there wasn't much left. However, the excursion was still amazing and I highly recommend it! COMPLAINTS: We have very few complaints about this resort... but I do think they're important to mention. - We had a few times where our food was never brought to us. This only happened at the casual dining options like the pizzeria, jerk shack, and late-night dining at the Drunken Duck. On three separate occasions, we ordered pizza and were told by the woman who took our order to either wait at the counter nearby or inside Bahama Bay at the bar and they'd bring the pizza to us when it was done... well, we'd wait for 30-45 minutes and then finally go check on it and they'd be like "oh, yes. Here it is." and by that time it'd been sitting out for a while and was no longer hot. We finally started checking the time and going back to check after about 15-20 minutes and it was almost always ready. Only one time was it actually brought to us like it was supposed to be. We also had this issue when ordering food late-night at the Drunken Duck. We usually like to eat late at night when on vacation, but we only did a couple of times at SEB for a couple of reasons... the first night my husband went by himself and said the staff were really weird about him asking to oder food. He said he felt like he was inconveniencing them or something. The second time, I was with him, and they made him take a shot of tequila before they'd give him a menu. I'm sure the employee was somewhat joking, but it still felt uncomfortable. Like the pizzeria, we were told to have a seat and they'd bring it to us... We waited for about 30 minutes before checking and they had it sitting behind the counter for who knows how long and it wasn't hot anymore. We didn't bother going back again after that. -Our second room (1207) was the closest room to the elevator, which plays a chime every time it moves or the doors open/close. We could hear it very clearly from our room. The first night, it was malfunctioning and was chiming constantly... I mentioned the issue in the Loop and it was taken care of. We were also very close to the ice machine so we always heard people filling their ice buckets and it was very loud. -This complaint is small, but it still bothered me. In our first room, we had robes. When they moved our room, I didn't want to take the robe with me and risk being charged for it so I left it in the room. Well... we didn't have robes in our new room. I sent a message through the Loop to request one and was told that one would be delivered in "short order" but it never was. I gave it a couple days and then replied to the message again explaining that I never received a robe, but that message wasn't replied to. At that point we only had a couple days left so I didn't bother requesting one again. - Our biggest complaint was the common delay in service. Some of the restaurants were quick with their service, and others were not. We frequently had to wait a few minutes at the bar before someone would take our order, even when there were more than enough staff... we were often skipped over in order for the bartenders to give drinks to butlers to deliver. Our biggest frustration came our last night at La Parisienne. We arrived for our 7:30 reservation and it took a few minutes to be seated... then it took about 5-10 more minutes for our server to even approach to take our drink orders, and a little while longer for her to take our food order. Then there was a long delay between the appetizers being served and the entree. We'd been at the restaurant for almost an hour by the time we finally received our entrees. Then, at the end when we ordered dessert I asked for a second cocktail, which I never received. My husband became very frustrated about halfway through our meal because we saw other couples come in after us and they received almost immediate service. I am almost entirely sure that they were probably guests with butlers. I understand that those guests pay a premium to have a butler, but that shouldn't also equal extra perks in the restaurants where we're all equal guests... it's ridiculous that we received less-than-acceptable service in order for staff to provide them exceptional service. We were left feeling like second-class citizens that weren't as important as the more elite butler guests. -The last complaint is that the hours that the restaurants are open are pretty restrictive. The Jerk Shack doesn't open until noon, and even though the app says it's supposed to be open until 6, we went there at 5:30 and they told us they were already closed. The pizzeria closes at 5, so no pizza for dinner. The sushi garden is only open from 6-9, so if you want to eat sushi as an appetizer before dinner or after dinner as a snack, it's very hard to work that around the hours of the other dinner restaurants... especially when dinner usually takes over an hour. We usually made reservations at 7:30... next time, we'll probably do 8:00 and maybe that'll leave enough time to get sushi beforehand. Bahama Bay is only open for lunch from 12:30-2:30, and they're the only restaurant that offers much of the traditional Caribbean food so if you want that, you have to go during that small 2-hour window. We would've loved to see more traditional Caribbean/Bahamian food offered at the other restaurants. OVERALL: We had a beautiful vacation and are planning on returning in July of 2025. I really hope we are blessed with better seas! We are looking forward to seeing what they do with the resort with all the planned renovations coming up in the next couple of years. *One last thing... I will be posting a video on YouTube with walkthroughs of various locations on the resort in the next couple of weeks.*
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Date of stay: July 2022
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Room Tip: Third level for quietness. Buildings 1, 2, & 7 have the best views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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shalandag2015 wrote a review Apr 9
Delaware City, Delaware4 contributions1 helpful vote
+1
We had a fantastic time during our stay at Sandals Emerald Bay from March 29 to April 6; from the time we arrived at the very small airport and our transportation was awaiting us outside, to all of the Welcome Home Week activities, to our warm departure from the resort. I think we may return next year at the same time! Our arrival host in club Sandals, Edwardo, showed us everything we needed to see for our first day and escorted us to the spa to change so we could begin enjoying our vacation. Found all over the resort on different days and times were spectacular bartenders Marvin, Tevin, Michelle (bar mgr), Shaquay, Award winning ‘Alex’, and D’Asia. A special shout out goes to my personal mixologist, Thomas. He made a different drink for me each time I saw him including the Tom-Tom and Thomas’ Delight. Whitney at the Jerk shack was such a sweetheart! She made suggestions to us about food but, more importantly, offered us a smiling face and warm greeting each time we saw her. I can’t say enough about the ladies in Loyalty and Travel. They made the Welcome Home Week experience unforgettable. Ashande and Chrishna made sure we enjoyed every moment of our stay. The resort is paced differently than other Sandals resorts we have visited. The entertainment staff did a great job of trying to engage guests. Toneko and Kevin (his last day was Friday while we were there) were a lot of fun. Freeman, the fitness team member, and the tennis trainer Michael aka ‘SpongeBob’ were great to talk to about their areas, Sandals, and life in general. Teresa and Johnny in water sports by the beach were kind and helpful. We met Sno during the return guest dinner and joined her and her Sandals Foundation staff to paint the mural at the high school. Her dedication to the community is inspiring. Chris, an amazing photographer and social media manager, made sure we captured the most magnificent memories around the resort and during off resort activities he attended. Some other notable staff were Dorika and Kenny from Epix, Treyonna from the Red Lane Spa, Zyza in Kimonos, Marinade in La Pariseanne, Shaneille in El Cielo, and Dominique in Bombay. At the front desk we encountered Carlton and Dominique who were very helpful. The entire staff is amazing! In management, we interacted with Jeremy and Gem. They were personable and checked in with us every opportunity they had. We will be back home soon!
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Date of stay: April 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jodi T wrote a review Apr 9
Phoenix, Arizona28 contributions5 helpful votes
+1
We just want to say what an amazing time we had during our week-long stay at Sandals Emerald Bay. All the staff were amazing and very kind & cheerful. We'd like to specifically give shoutouts to the following: -Our Butlers Valdez, Juvens & Henry were always anticipating what we needed next and pampered us all the time. They really work hard to make sure we had everything we need. - Janell & her staff at The Bahama greeted us warmly every time & were exceptional - Ruthlyn at the pool was such a nice lady and had us laughing all the time, we loved our chats with her - The pool bartenders Ene, Alex, Rashad & Thomas kept us hydrated & topped off, they hustled non-stop and were always in great spirits - Brandon in the Epix photo lounge was great to work with on our picture selection & 360 video. He is an amazing guy! -the entire scuba diving staff were incredible and helpful! -the ladies in the loyalty lounge were so fun! If you're respectful & kind, you will absolutely get taken care of! We can't wait to return again! By the way, they have the sweetest resident cats that love getting attention!
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Date of stay: April 2024
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Trip type: Traveled as a couple
Room Tip: Bring Bug spray specifically for no see-ums
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beron Hurst, Other at Sandals Emerald Bay
Responded 6 days ago
Thank you so much for taking the time to share your wonderful experience at Sandals Emerald Bay. We are thrilled to hear that you had an amazing time during your week-long stay with us. Your kind words regarding our staff, especially our Butlers Valdez, Juvens, and Henry, are truly appreciated. It warms our hearts to know that they were able to anticipate your needs and provide exceptional service throughout your stay. We will be sure to pass along your compliments to Janell and her team at The Bahama, Ruthlyn at the pool, our pool bartenders Ene, Alex, Rashad, Thomas, Brandon at the Epix photo lounge, and our entire scuba diving staff. Your recognition means the world to us, and we are delighted that they contributed to making your stay memorable. We are also glad to hear that you enjoyed interacting with the resident cats on the property. They certainly add a special charm to our resort! Thank you once again for choosing Sandals Emerald Bay for your vacation. We cannot wait to welcome you back for another incredible stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian wrote a review Apr 6
St. Catharines, Canada2 contributions2 helpful votes
2nd time to this resort in consecutive years, we come for the quiet time, cuisine and friendly staff. Food is great, lots of choices, grounds are beautiful, staff is very friendly, nice small quiet resort. I’d give it a 5 star review but the rooms need a face lift, replacement of the FFE is much needed but then again we come back for the reasons mentioned above. I can’t see us coming back unless they upgrade the rooms, once this occurs we will be back many more times.
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Date of stay: April 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lesley Adams wrote a review Mar 2024
Sevierville, Tennessee6 contributions3 helpful votes
This is one of the worst resorts I have been to. The food is horrible. Everything is like bad bar food. Ridiculous for the money they charge to stay here. We have a butler room, but our butler is missing in action. Doesn’t respond to multiple messages after more than an hour. We have given up and just got what we requested ourselves numerous times. The room itself is very outdated and reeked of bleach when we entered. To the point of feeling nauseous. The decor is a joke. We are missing artwork and everything is off balance. Not aesthetically pleasing at all. Very old and worn furniture. They play a very bad loop of music at the pool. Who let the dogs out came on 3 times in an hour. Lord help us all. We still have 2 nights left. I am thinking of taking a taxi and finding food that is edible somewhere outside of the property tomorrow. I can’t see myself ever staying at a Sandals resort again. For the almost $7000 we spent for 4 nights, I could stay at a much nicer property and have fresh, real food. You can do better! Don’t stay here!
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Date of stay: March 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Beron Hurst, Other at Sandals Emerald Bay
Responded 2 weeks ago
We are truly disheartened to learn of your disappointing experience during your stay at our Sandals Emerald Bay resort. Please accept our sincerest apologies for the various issues you encountered, which are certainly not indicative of the high standards we strive to uphold at Sandals. Regarding the concerns you raised about the food quality, service from your butler, and the condition of your room, please rest assured that we take your feedback seriously and will address these matters with our team immediately. It is deeply concerning to hear that you did not receive the level of service and comfort that we aim to provide to all our guests. Your comments will be thoroughly reviewed to ensure that necessary improvements are made to prevent such issues from occurring in the future. We understand the impact that these shortcomings have had on your overall experience, and we sincerely apologize for any inconvenience and disappointment caused. Our team is dedicated to delivering exceptional service and creating memorable experiences for our guests, and we regret that we fell short of meeting your expectations during your stay. We value your feedback as it helps us to identify areas for improvement, and we hope for the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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B4 Traveler wrote a review Mar 2024
Halifax, Canada53 contributions16 helpful votes
This review is not about the resort itself, rather it is about the marina Sandals has their name attached to. Emerald Bay Marina operated by Sandals. This marina has so much potential. The staff care and want to see it improved, as does the customers of the marina. Marina needs major repair. Sandals spends money on the grounds but nothing more. If you are going to attach your name to something, be proud of it. Or sell it. Many slips are in disrepair, Some have water, some have electricity and many have neither. Some have both. The areas that need repair are getting to be safety hazards. It is a beautiful location, it needs some TLC.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Beron Hurst, Other at Sandals Emerald Bay
Responded 2 weeks ago
Thank you for taking the time to share your feedback regarding your experience at the Emerald Bay Marina. We sincerely apologize for any inconvenience or disappointment you may have experienced due to the condition of the marina. Your comments have been duly noted, and we will make every effort to address the issues you have raised with the utmost urgency. We share your desire to see the marina improved and are committed to ensuring that it meets the highest standards of quality and safety. Please be assured that we take your feedback seriously and will work diligently to make the necessary repairs and enhancements to the marina. Your satisfaction is important to us, and we appreciate your patience and understanding as we strive to make improvements. Thank you for choosing Sandals Emerald Bay, and we hope to have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LCandBE wrote a review Mar 2024
St. Albert, Alberta76 contributions89 helpful votes
+1
We travelled to Sandals Emerald Bay March 17-24th from Western Canada, booking through Air Canada Vacations. Upon leaving the airport, our transfer to the resort took only a few minutes, check in was quick, and our room was ready for us. We stayed in 9211, a prime minister butler room located near the Café and the Bahama Bay restaurant. The room was beautiful, view stunning and beach immaculate. While the rooms at SEB do need some renovating (we have travelled to SEB for 10 years and the décor has been the same throughout that time), we had absolutely nothing to complain about and were extremely comfortable. We could not have asked for more! All of our needs were met and any requests we made filled e.g. I mentioned I missed the coconut macaroons previously served in the cafe, and our butler brought us several and indicated there was a standing order. I do not know of any other resort that pays that much attention to guests likes and dislikes. Our butlers, Samson, Cardinal and Corey were extremely responsive to us (Aliyn substituted one night and was equally amazing) and our day always started with coffee, fresh fruit, yoghurt and croissants, brought to our suite at sunrise to enjoy. As per our prior visits, Samson continues to excel at what he does, is gracious and helpful, a true Sandals ambassador. The weather was beautiful while we were at SEB and we spent a lot of time at the quiet pool and enjoying morning walks around the golf course and to the nearby marina. We were not able to go out on the hobbie cats or paddle board due to strong winds on a few days, but did enjoy the ocean and the beach. Lakeisha continues to be the best bartender at the resort. She is friendly, welcoming and represents Sandals, Great Exuma very well. She was one of several employees who stood out during this visit (Bianca in the cafe, Angel in the resort shop, Ashwad at Barefoot, Paulette and Diane at Bahama Bay, Jessica at Il Cielo and Jeffrey at Soy) but to say all of our interactions and experiences with every team member at SEB was positive would not be an exaggeration and indicative of the leadership at the resort (Shawn, operations manager, Dorsea, hotel manager, Sharlaine, DGS, and GM, Jeremy - these people lead by example). In regards to the restaurants, we have eaten at all of the restaurants previously and would recommend each of them. They offer a wide variety of cuisine. Our favourite is definitely Barefoot by the Sea for dinner and Bahama Bay for breakfast. We wish it was fully open with a lunch buffet similar to what was arranged years ago vs the set lunch menu, as lunch options are more limited with Bahama Bay having a set menu, and Dinos, Barefoot and the Jerk shack being the only other choices. We did appreciate the fact there was a daily lunch special at Bahama Bay. We also particularly enjoyed eating dinner at Soy this trip as well as the pub, where the service was excellent and the fish and chips delicious. Il Cielo and the French restaurant are the more formal restaurants on property and recently have enforced the long pants rule for men again. The food at both is fantastic (especially the salmon at Il cielo) but we did wish the less formal dress code was feasible (dress shorts and a golf shirt for men). We again attended the SSG dinner and found the change in venue (from the ballroom to Bahama Bay) contributed to a most enjoyable evening. The diamond lunch was also very personable and gave us opportunity to chat with a few other couples in a more intimate setting. The chef always conjures up a delicious meal for these events. For those who wish to provide feedback regarding service or make suggestions while on property, the new system named GINA can be used. We really liked this as we found responses to our requests or comments to be quick and access to GINA was easier. Overall we had a lovely time and used the trip as a great opportunity to relax and rest. We would highly recommend SEB to anyone but with the caveat that this not a resort with a huge nightlife. Instead this is a place that offers couples the opportunity to sit by the pool, by a firepit and enjoy a glass of wine while listening to the ocean. It is the perfect place to rejuvenate.
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Date of stay: March 2024Trip type: Traveled as a couple
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Jerry C wrote a review Mar 2024
Hobe Sound, Florida442 contributions170 helpful votes
+1
Just returned from a 11 night stay at Sandals Emerald Bay (SEB). This was our 8th stay at SEB and our 13th Sandals stay overall. While it had been over 4 years since our last visit to SEB, we were pleasantly surprised to see that this property is still as beautiful as ever. The best reason is the staff! We have always had a pleasant experience with the staff and management at SEB and this trip exceeded our best previous experiences. These people are the best! They make us feel as if we were the only people on property. We have read some negative reviews about service at SEB and, quite frankly, we don't get it. Every staff member we connected with was friendly, pleasant and fun to be around. While some faces were new after 4 years, there were quite a few friendly faces. We were stopped by Wally, who was our Butler 7 years ago and he still remembered us! It was great to see everyone again and it was great to make some new friends also. Arrival was a breeze and we were quickly escorted to our room. We usually always book a basic room on the first floor as we love the convenience of the walk out patio. Eduardo, Emerald and V at Club Sandals are amazing. We had a blast with them during our stay. Eduardo . . you and Shenile are the BEST! Unfortunately, there was an issue with our room the first night that made it necessary to more us to a new room. Miquel and Keisha at the front office took care of everything immediately. They were professional and efficient in making sure everything was handled quickly. Hats of to George, who worked very had to move all our luggage to our new room. We were very pleased with their efforts. Dinning at SEB is very good and consistent. We dined at all the restaurants with La Parisienne being our overall favorite. We celebrated our 32nd Wedding Anniversary there. While we aren't foodies, we love good food and if you go hungry at SEB, it's your fault. Hats off to all the servers and waiters here, especially Tiffany (edemame girl), Ramonte and Shenile. You guys are awesome! We mostly spent our days at the quiet pool with the best Bartender in the Islands, Lakesha. We hadn't seen her in over 4 years and, yet, she remembered us and our favorite drinks. She is a real Gem! We visited the Spa for an amazing couples massage. If you enjoy spas, SEB has a great one. One of our favorite things about SEB are the cats on property. We made good friends with Sylvester and Garfield. Very friendly. And, there was the golf. We played 3 rounds and, as long as you don't go off first thing in the morning, the course is fairly empty. It's a tough course and some strong winds, but just keep it in the fairway (hahaha). Cudos to Shelby, Destini, Rich, Lexander & Maurice. Thanks for making our golfing fun1 At night time . . . you gotta catch Heston Dean at the Piano Bar. We've known Heston (spelled 'h-a-n-d-s-o-m-e'), for a long time and he is amazing. Very entertaining and a great guy also. And, speaking of the Piano bar, cudos to Will and Alex, the bartenders. . . .you guys rock. The Returning Guest Dinner was excellent. G.M., Jeremy Mutton spoke to everyone about the difference Sandals was making in the local community with outreach programs involving bringing in needed health care such as Vision and Dentistry. It's great to see such 'giving back' to the locals. Good job Sandals. Hats off to the management team, especially Ashantie, Shashonda and Sno. Thanks. Another great experience at SEB. While we hated to leave, a wise man once said, "you can't come back without first leaving". Summing up SEB . . . 'If you want more that this, you want too much!" That being said, we will return.
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Date of stay: February 2024
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Trip type: Traveled as a couple
Room Tip: Book a walk-out room. Very convenient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Doug L wrote a review Mar 2024
Burlington, Canada4 contributions2 helpful votes
An average resort charging premium rates. One staff mentioned they make $7.50 per hour which is border line slave labor. It is clear Sandals is milking their name, falling fall short on the marketing false promises and all on the backs of the local Bahamians. Shameful. Sandals, never again.
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Date of stay: March 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beron Hurst, Other at Sandals Emerald Bay
Responded 3 weeks ago
We sincerely apologize for the disappointment and frustration you experienced during your recent stay at our Sandals Emerald Bay resort. We strive to provide exceptional service and value for all our guests, and it's disheartening to learn that we fell short of your expectations. Our team members are our greatest asset, and we are committed to providing a positive and supportive work environment for them. Your feedback is invaluable to us as we continuously strive to improve our resort and guest experience. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$601 - $986 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals emerald bay hotel great exuma, four seasons great exuma, great exuma four seasons
FORMERLY KNOWN AS
Four Seasons Resort Great Exuma at Emerald Bay
LOCATION
CaribbeanBahamasOut IslandsGreat Exuma
NUMBER OF ROOMS
249
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SANDALS EMERALD BAY - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Great Exuma, Bahamas)

Frequently Asked Questions about Sandals Emerald Bay
Which popular attractions are close to Sandals Emerald Bay?
Nearby attractions include Coco Plum Beach (4.2 miles) and Marina Emerald Bay (2.4 miles).
What are some of the property amenities at Sandals Emerald Bay?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Sandals Emerald Bay?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sandals Emerald Bay?
Yes, free parking is available to guests.
What are some restaurants close to Sandals Emerald Bay?
Conveniently located restaurants include Cocoplum Bistro, Big D's Conch Spot, and Lighthouse Cafe and Ice Cream Parlour.
Are there opportunities to exercise at Sandals Emerald Bay?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sandals Emerald Bay have an airport shuttle?
Yes, Sandals Emerald Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sandals Emerald Bay have airport transportation?
Yes, Sandals Emerald Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Emerald Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Emerald Bay offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Sandals Emerald Bay have any great views?
Yes, guests often enjoy the ocean view available here.