I am a local here who visited Bones Bar last night at this hotel and while in the pool, someone stole my shoes. I reported the matter to the hotel’s security and management who were both very nonchalant and refused to assist me in reviewing the cameras to see who stole my shoes. Security made me aware that it is common for people to steal others properties at that particular bar. I then had to go to the nearest police station barefoot to report this incident that took place on the hotel’s property.This hotel needs better security and a more friendlier staff!!
I stayed at Pelican Bay for a few days and enjoyed the experience very much. I am a travel agent, so i do have a fair amount of experience with hotels and this one exceeded expectations. The entire front desk staff were incredibly friendly and helpful. All of the employees around the property were also top notch. The rooms and the property were both immaculate and everyone seemed to enjoy themselves. I would highly recommend the property and would very much like to stay there again.
We stayed at Pelican for 3 nights. We were upgraded to a beautiful suite overlooking the bay. The suite was very spacious, and immaculate. There was plenty of space if you're traveling with friends or family to entertain. It had a wet bar, refrigerator, microwave, Nespresso machine, and dishes and glassware. The king size bed was very comfortable, and the bathroom was spacious, with plenty of room for toiletries. We took the Balearia ferry from Fort Lauderdale to Freeport. It was a comfortable ride, but when we were to return to Fort Lauderdale, the ferry was canceled due to windy weather. It makes one trip a day, and doesn't run every day. I got the notification the afternoon before, but didn't see it until 5:30pm, because we were at the beach. We went to the front desk for assistance, and Kimberly Russell and Racquell Harvey were working, and they made arrangements for us to get home the following day. We would have been delayed for a few more days if it weren't for their help. They both were very accommodating and knowledgeable, and always very pleasant and friendly. I would definitely return to the Pelican for their excellent customer service. All the staff are very friendly, always smiling, and the hotel is gorgeous! The food at Sabor is delicious, and it's convenient to the Marketplace.…
Beautiful view of bay from suite balcony! Large living area to enjoy view with bar and all amenities. Facilities built with all local materials, designed to minimize weather issues (hurricanes)! Staff very friendly with excellent complimentary breakfast in gorgeous view of the ocean! Several very good restaurants nearby! An excellent place to stay in Grand Bahama!
The grand suite was amazing with a unique look. The balcony is spacious, and the sight was to die for. It was a nice touch to get fruit and pastry basked delivered in the morning. Martinis in the swimming pool bar are some of the best I ever had. The food was delicious too. Nice water taxi service too.