The Reef for an adult couple traveling alone is wonderful!! We had access to the Cove pools and beach and truly enjoyed time without young children there. The location is also fabulous if you're not venturing there for a water park type experience (just that it's a bit of an extra walk to the slides and rapids)
From the moment we entered the resort the Staff could not have been more friendly or helpful. The reception areas are well presented and this puts you in a positive mood for the rest of your stay. The room (Reef Hotel) was well looked after, the bed comfortable, the in-suite facilities impressive, and with a view of the beaches that you could not grow tired of.
While looking a little frayed over the years, Atlantis is still a fabulous vacation spot for families. The rooms, lobbies, restaurants, pools, slides, and casino are beautiful and well-staffed. The staff is friendly and willing to do whatever it takes to make your stay comfortable and wonderful. The resort feels safe and secure, which was important to us as parents of teenagers. The fact that the island is contained is both a blessing and a curse. While it provides security, it also means that the price of most everything is very high. But you get what you pay for, and the food was superb!
My family just completed the most amazing five night vacation at The Reef hotel at Atlantis. From the moment we checked in the staff was amazing. The hotel was the perfect base for our grandkids ages 8 and 5 as the events and all the water spots were all within walking distance and perfectly staffed. The pools and beaches were clean and always available. The restaurants all catered to kids and with open table reservations were easy and on time. The Adventure center was the best for kids of all ages and the staff there were always all smiles and very attentive to the kids. I highly applaud the front desk staff as well as the concierge group for taking care of every need. The rooms were spacious clean and had plenty of hot water at all times. We cannot wait to return next year.
The resort itself is very impressive. it is huge, its like a small city. the pools and beaches are great. we went in early march, the water at the pools was cold, especially in the morning. Our 1-bed suit at the reef was out-dated and had some issues (shower hot water, cooktop takes forever to heat) The food options are absolutely ridiculous. more specifics below... if we were to go back we would know what to do, where/when to make reservations etc. but as first-timers, we did not. There are not nearly enough food options, especially if you have young picky eaters, and they are all highly overpriced (as expected). who wants to go to a relaxing beach vacation where they have to plan every meal? There are not nearly enough restaurants for everyone to eat comfortably. Wait Staff is for the most part, incredibly friendly, but are rushed and struggle to check in with guests once food is served, for more drinks, the check, etc. Most of the restaurants require a reservation minimum multiple weeks in advance to eat at a normal time. but who wants to plan when they're on vacation? the whole eating situation is a racket. it is laughable. I tried to get into a couple places around 7 pm and the hosts looked at me like i was an idiot. ALL food options are incredibly expensive for the quality of food you get. literally every night was stressful trying to figure out what to do for dinner. Poseidon's table food quality is terrible and very expensive. bimini road was the best place we ate, but once it got busy we hardly saw our waiter and i had to wait 20-30 minutes to ask and get a check... my wife had to take my toddlers out to walk around bc we could not wait any more. Todd English's Olives .... todd english would be embarrassed to have his name on this restaurant. the shrimp scampi was served in some sort of cream sauce. and it made me sick later that night. the best food we had was at the burger shack at the end of marina village, but we had to wait 45-60 minutes to order and get our burgers. and there are zero food options at the reef? what is that about? post-5pm and excluding room service, you have to go as far away as the royal if you want to eat with young kids. and not even a bar at the reef. just bc the rooms have kitchens, there is no semblance of Food and bev? and the starbucks - in the mornings you have to wait 45 minutes to get anything. literally, there is never not a line at any of them, even in off hours it is a 20 minute wait. + they all close at 4-5…
booking was horrible..they got it wrong..resort fees not mentioned in the booking...had to sleep 3 people on 1 bed all week because only 1 king...the sofabed was squeeking and very uncomfortable...we paid for 1 king 1 queen and 1 sofabed.......only got 1 king and 1 sofabed.. food was subpar...ridiculously overpriced
Atlantis is huge and its a great experience for families and our 3 young children (3,5,7) had a blast at the pool, water park, and the beach. The customer service is horrible though, from misinformation to numerous guest service agents being rude and unkind. Great place but they need to revamp their customer service experience. For the price point you should have friendly, helpful, and engaging staff to interact with.
We brought our family of 5 to the Reef at the Atlantis. The Reef itself was great because the two bedroom suite was spacious and had plenty of room for our family. It was supposed to be an oceanfront condo, and while we could see the ocean, it was more a building view more than ocean. The service at the Atlantis left something to be desired. We did not encounter a bunch of friendliness from staff. The beach chairs were old and towels worn. The restaurants were crowded with little availability. Would not necessarily rush to return here.
One week stay at the reef. The location was ideal for quite family's that want to relax and having the kitchenette made breakfast super easy. Starbucks on site was a nice perk. I would definitively go again.
From the moment we walked through the front door to the moment we checked out the service here was exemplary! Attention to detail from welcome drink (mango juice), room service, knowing which drinks we wanted when we sat down at the bar, room service, etc. was superb. Everyone from the owner Vikram to servers and front desk personnel (Isha, Sameer, and so many more) ensured that our experience was a most enjoyable one. Highly recommend this establishment!
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