Great management availability and friendliness. Poor restaurants at the Reef and Cove. All employees were responsive and friendly. Beach service was excellent. Overall a great resort but getting a little pricey due to the taxes.
From the moment we entered the resort the Staff could not have been more friendly or helpful. The reception areas are well presented and this puts you in a positive mood for the rest of your stay. The room (Reef Hotel) was well looked after, the bed comfortable, the in-suite facilities impressive, and with a view of the beaches that you could not grow tired of.
We heard and read all sorts of negative stuff about the Atlantis. We even heard one female blowhole in line at the airport spewing some nonsense about how the Baha Mar is so great and that the Atlantis is dated and sucks. Let me tell you, it's been a long time since I visited here, and we loved it! Me and my wife were here for my 55th and we stayed at the Reef because we wanted the convenience of having a kitchenette. First of all, everything is beautiful, the accommodations are large and practically every room has a view. We had an ocean front studio that was really big and comfortable. A couple of minor maintenance calls and the terribly courteous repair people were there in 30 minutes. Our cleaning person, Joycelyn (16th floor) was fantastic. I like to tip everybody and it was so appreciated, cleaning up everyday and loading us up with towels and anything we needed...was no problem. Yeah it's expensive, so stop at a liquor store on your way from the airport and pick up some snacks, booze and whatever you don't want to have to buy from the lobby. But we are from Delray Beach / Boca Raton FL area and yeah it's a few bucks more for the nice restaurants, but we're kinda used to that. If your here, take a cab and hit Junkanoo beach for the fried fish and definetly go see my girls at Angel Sanctuary for a beach front massage. In a nut shell, We like to travel and the Atlantis is beautiful, We really enjoyed it! So don't listen to the hype, and please put your earphones in when the blowholes start spewing crap 😎 Boca Joe Real Estate (561) 702-9161 and now, travel critique lol…
Only disturbing thing was noise of drill during the day because of repair going on which we were not told about. Service, food and all facilities were good. Staff was responsive. Rooms are good and well maintained.
Went with my whole family (4 rooms - over $20k) and computers didn’t work, no hot water on multiple days, no internet a couple days, no tv a couple days, construction right next door. It was a fight to get a credit for all the inconveniences we faced. And they didn’t really seem to care how this impacts the guests. The response was- well you still had access to the other amenities. A water park or pool day aren’t fun if you can’t take a hot shower after and be decent before dinner. My son got sick from the cold showers, couldn’t nap from the construction. The Bahamas is our happy place and this was my celebration from being in remission from cancer, but the experience was poor.
This isn't the same Atlantis we visited in years past. It seems maintenance and general upkeep has taken a secondary role. The pullout couch was nearly not useable, you could feel the metal in your back. The room had so many issues include the toilet clogging, WiFi constantly dropping, television satellite signal was crap, half the electrical outlets didn't work in the master bathroom... I could go on. Will be tough for us to go back, especially with newer options in the area now.
Many food options, kids activities and beaches to spend time on. Swimming with the dolphins was amazing. My 8 yo son loved the slides and overall resort. Staff was always friendly. We'd defiantly go back.
Atlantis reminds of a private school that my son used to attend. It was very well maintained, and very expensive to go to, and they threw lots of parties for the parents, which were tons of fun, but the focus was very clearly on sucking as much money out of every family as they could, vs. providing a quality education for your child. As with the families at that school, I'm sure there are plenty people out in the world that enjoy the experience of being grossly over charged for everything and being nickle and dimed at every turn... and probably even cherish it as a sort of status symbol. That isn't me, but if that's what you're looking for - Atlantis is your place!
We had reservations at this resort but canceled our entire trip after experiencing the absolute worst customer service. The concierge at the resort was rude on the phone, told me not to be "screaming in the lobby" when we arrive if I don't get the two beds I requested. I would think that when traveling to an entirely different country you could be guaranteed the number of beds in a room, but that is not the case here. They treat it like an average Super 8 hotel and will only say it is a king bed with a sleeper sofa or two queen beds. In addition, I would strongly suggest to NEVER use their travel agent and book through them directly. The customer service agents are extremely misinformed about most things and they are not helpful at all. You will not have direct access to your airfare, as you have to go through the Atlantis reps for any communication. With that being said, the only way they will communicate is via phone and you will wait on hold for a minimum of 20 minutes every time you need to speak with them. Honestly the worst attempt at a vacation I've ever experienced. I would suggest any other destination besides Atlantis. Maybe consider a day trip from a cruise ship to enjoy the amenities there.…
A Beautiful place with lots to do for young & old. My kids ranked this their favorite vacation yet. We had 5 very full, FUN days -- even when the weather wasn't always cooperating. Tips: call & inquire *carefully* about possible construction plans prior to booking! Also, don't bother hiking across the huge property for any of the alleged complimentary activities -- because they are Not reliable. We tried twice, only to find nothing happening, before we gave up on that. Fortunately, the slides, pools, snorkeling right off the cost & animal exhibit are impressive enough on their own. Food very expensive, so certainly recommend hitting the supermarket for cheap/easy in-room bfast & lunches. Gives you more time to enjoy the beaches & pools, too!