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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reef at Atlantis
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 14 hotels in Paradise Island
Location
4.5
Cleanliness
4.5
Service
4.1
Value
3.4
The Reef at Atlantis offers the conveniences of home and the amenities of a luxury residential community. Adjacent to The Cove, our Atlantis hotel rests upon the white sand beaches of Paradise Island with the gracious relaxation of the Bahamian culture. The Reef at Atlantis welcomes guests to unplug completely or plug in to all Atlantis has to offer. Residences at The Reef run from stunning studios to three bedroom suites with kitchenette or full kitchens, washer/dryer in unit or adjacent and magnificent ocean views.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Wifi
Lazy river
Adult pool
Outdoor pool
Restaurant
Breakfast available
Poolside bar
Golf course
Tennis court
Water park
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Seating area
Iron
Minibar
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
38Restaurantswithin 0.75 miles
12Attractionswithin 0.75 miles
Contact
1 Casino Drive, 4777 New Providence Island
Getting there
Rental CarsSee rental cars from $51/day
2171Reviews202Q+A100Room tips
Reviews
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Great management availability and friendliness. Poor restaurants at the Reef and Cove. All employees were responsive and friendly. Beach service was excellent. Overall a great resort but getting a little pricey due to the taxes.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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Helpful
Hotel's Favorite
From the moment we entered the resort the Staff could not have been more friendly or helpful. The reception areas are well presented and this puts you in a positive mood for the rest of your stay. The room (Reef Hotel) was well looked after, the bed comfortable, the in-suite facilities impressive, and with a view of the beaches that you could not grow tired of.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
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1 Helpful vote
Helpful
Response from Atlantisteam, Guest Relations Manager at The Reef at Atlantis
Responded Jan 31, 2022
Dear X2319ZMiang, Thank you for staying with us at the Atlantis. We so are happy to hear that you had an amazing stay with us. We pride ourselves in offering a uniquely Bahamian experience with warm hospitality and great amenities. Thank you for your feedback and we hope to welcome you back to paradise again soon. The Atlantis Team
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We heard and read all sorts of negative stuff about the Atlantis. We even heard one female blowhole in line at the airport spewing some nonsense about how the Baha Mar is so great and that the Atlantis is dated and sucks. Let me tell you, it's been a long time since I visited here, and we loved it! Me and my wife were here for my 55th and we stayed at the Reef because we wanted the convenience of having a kitchenette. First of all, everything is beautiful, the accommodations are large and practically every room has a view. We had an ocean front studio that was really big and comfortable. A couple of minor maintenance calls and the terribly courteous repair people were there in 30 minutes. Our cleaning person, Joycelyn (16th floor) was fantastic. I like to tip everybody and it was so appreciated, cleaning up everyday and loading us up with towels and anything we needed...was no problem. Yeah it's expensive, so stop at a liquor store on your way from the airport and pick up some snacks, booze and whatever you don't want to have to buy from the lobby. But we are from Delray Beach / Boca Raton FL area and yeah it's a few bucks more for the nice restaurants, but we're kinda used to that. If your here, take a cab and hit Junkanoo beach for the fried fish and definetly go see my girls at Angel Sanctuary for a beach front massage. In a nut shell, We like to travel and the Atlantis is beautiful, We really enjoyed it! So don't listen to the hype, and please put your earphones in when the blowholes start spewing crap 😎 Boca Joe Real Estate (561) 702-9161 and now, travel critique lol…
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from , Owner at The Reef at Atlantis
Responded 4 days ago
Dear Joe, Thank you for staying with us at The Reef. We are so happy to hear that you fully enjoyed your vacation. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again and we can't wait to welcome you back to paradise! The Atlantis Team
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Only disturbing thing was noise of drill during the day because of repair going on which we were not told about. Service, food and all facilities were good. Staff was responsive. Rooms are good and well maintained.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at The Reef at Atlantis
Responded 4 days ago
Shashi, Thank you for vacationing with us. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to grow and improve. Thank you again and we can't wait to have you return to paradise!
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Went with my whole family (4 rooms - over $20k) and computers didn’t work, no hot water on multiple days, no internet a couple days, no tv a couple days, construction right next door. It was a fight to get a credit for all the inconveniences we faced. And they didn’t really seem to care how this impacts the guests. The response was- well you still had access to the other amenities. A water park or pool day aren’t fun if you can’t take a hot shower after and be decent before dinner. My son got sick from the cold showers, couldn’t nap from the construction. The Bahamas is our happy place and this was my celebration from being in remission from cancer, but the experience was poor.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at The Reef at Atlantis
Responded 1 week ago
Dear Ruchna, Thank you for staying with us at Reef Atlantis. We are disappointed to hear about your experience. If possible, please provide us with the name of whom the reservation was made under and the confirmation number so that we can assist you better. You may send your information to the below e-mail address and reference that you are contacting us regarding a TripAdvisor review. QASR@Atlantisparadise.com We sincerely apologize for this experience The Atlantis Team
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This isn't the same Atlantis we visited in years past. It seems maintenance and general upkeep has taken a secondary role. The pullout couch was nearly not useable, you could feel the metal in your back. The room had so many issues include the toilet clogging, WiFi constantly dropping, television satellite signal was crap, half the electrical outlets didn't work in the master bathroom... I could go on. Will be tough for us to go back, especially with newer options in the area now.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at The Reef at Atlantis
Responded 1 week ago
Dear Valued Guest, Thank you for staying with us at the Reef Atlantis. We are disappointed to hear about your experience. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to grow and improve. Thank you again
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Many food options, kids activities and beaches to spend time on. Swimming with the dolphins was amazing. My 8 yo son loved the slides and overall resort. Staff was always friendly. We'd defiantly go back.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at The Reef at Atlantis
Responded 1 week ago
Dear Valued Guest, Thank you so much for staying with us at the Reef Atlantis and for this great rating. We are happy to see that you had an amazing experience . Thank-you for this review and we can't wait to welcome you back!! Atlantis Management Team
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Atlantis reminds of a private school that my son used to attend. It was very well maintained, and very expensive to go to, and they threw lots of parties for the parents, which were tons of fun, but the focus was very clearly on sucking as much money out of every family as they could, vs. providing a quality education for your child. As with the families at that school, I'm sure there are plenty people out in the world that enjoy the experience of being grossly over charged for everything and being nickle and dimed at every turn... and probably even cherish it as a sort of status symbol. That isn't me, but if that's what you're looking for - Atlantis is your place!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at The Reef at Atlantis
Responded 2 weeks ago
Dear Valued Guest, Thank you for staying with us at Atlantis. We are disappointed to hear about your experience. We pride ourselves on delivering an amazing vacation experience in all areas and will take your feedback into review. Thank-you so much for your feedback
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We had reservations at this resort but canceled our entire trip after experiencing the absolute worst customer service. The concierge at the resort was rude on the phone, told me not to be "screaming in the lobby" when we arrive if I don't get the two beds I requested. I would think that when traveling to an entirely different country you could be guaranteed the number of beds in a room, but that is not the case here. They treat it like an average Super 8 hotel and will only say it is a king bed with a sleeper sofa or two queen beds. In addition, I would strongly suggest to NEVER use their travel agent and book through them directly. The customer service agents are extremely misinformed about most things and they are not helpful at all. You will not have direct access to your airfare, as you have to go through the Atlantis reps for any communication. With that being said, the only way they will communicate is via phone and you will wait on hold for a minimum of 20 minutes every time you need to speak with them. Honestly the worst attempt at a vacation I've ever experienced. I would suggest any other destination besides Atlantis. Maybe consider a day trip from a cruise ship to enjoy the amenities there.…
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Date of stay: June 2022
Service
Room Tip: Good luck getting to choose the number of beds in your room prior to arrival
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Helpful
Response from , Owner at The Reef at Atlantis
Responded 2 weeks ago
Thank you for contacting us via this review. We are disappointed to hear about this experience. Your feedback will be shared with our management team as it gives us the opportunity to grow and improve. If possible, please provide us with the name of whom the reservation was made under and the confirmation number so that we can assist you better. You may send your information to the below e-mail address and reference that you are contacting us regarding a TripAdvisor review. QASR@Atlantisparadise.com We sincerely apologize for this experience and hope to hear from you Atlantis Management Team
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A Beautiful place with lots to do for young & old. My kids ranked this their favorite vacation yet. We had 5 very full, FUN days -- even when the weather wasn't always cooperating. Tips: call & inquire *carefully* about possible construction plans prior to booking! Also, don't bother hiking across the huge property for any of the alleged complimentary activities -- because they are Not reliable. We tried twice, only to find nothing happening, before we gave up on that. Fortunately, the slides, pools, snorkeling right off the cost & animal exhibit are impressive enough on their own. Food very expensive, so certainly recommend hitting the supermarket for cheap/easy in-room bfast & lunches. Gives you more time to enjoy the beaches & pools, too!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at The Reef at Atlantis
Responded 2 weeks ago
Dear Valued Guest, Thank you for staying with us at The reef and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon! The Atlantis Team
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PRICE RANGE
$434 - $768 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reef atlantis hotel paradise island, reef atlantis paradise island
LOCATION
CaribbeanBahamasNew Providence IslandParadise Island
NUMBER OF ROOMS
497
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Claim Your Listing Frequently Asked Questions about The Reef at Atlantis
Which popular attractions are close to The Reef at Atlantis?
Nearby attractions include The Bahamas Rum Cake Factory (0.7 miles), Marina Village (0.6 miles), and Aquaventure (0.3 miles).
What are some of the property amenities at The Reef at Atlantis?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Reef at Atlantis?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Reef at Atlantis?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to The Reef at Atlantis?
Conveniently located restaurants include Cafe Martinique- Atlantis Paradise Island, Mosaic, and Green Parrot Bar & Grill Harbour Front.
Are there opportunities to exercise at The Reef at Atlantis?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Reef at Atlantis have airport transportation?
Yes, The Reef at Atlantis offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Reef at Atlantis?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reef at Atlantis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Reef at Atlantis?
Many travelers enjoy visiting Queen's Staircase (0.9 miles), Fort Charlotte (2.0 miles), and Fort Fincastle (1.1 miles).