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Hotel Riu Palace Paradise Island

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6307 Casino Drive Paradise Island - Bahamas, 6307 New Providence Island
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1372)
Room & Suite (194)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Paradise Island
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 14 hotels in Paradise Island
Location
Cleanliness
Service
Value
The All Inclusive 24h Adults Only Hotel Riu Palace Paradise Island opens all year round and lies directly on a spectacular 4 km stretch of white, sandy beach, next to Atlantis, the biggest casino in the Caribbean. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Downtown Nassau (3.3 km) and Lynden Pindling International Airport (NAS) (20 km) and invites you to explore the area. The hotel has 379 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 1 outdoor pool and 1 infinity pool with swim up bar. Daytime and evening entertainment, beach volleyball court and group fitness activities. For lovers of gastronomy, live cooking stations and themed buffets at our main restaurant, as well as Japanese, Fusion, Indian and Steakhouse specialty restaurants; 3 bars, jerk station and pâtisserie & ice cream parlor.
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Room & Suite (194)194
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Adults only
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Mid-range
1,294Reviews94Q+A100Room tips
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Popular mentions
Sonya Valentine wrote a review Yesterday
1 contribution
My anniversary vacation was ruined by Riu Palace. The rain leaked into our room from the balcony. Our phone didn't work in our room. We managed to work around these issues (and others) until the last day when things took a terrible turn. I was sitting in bed watching tv and a piece of the ceiling molding fell down and hit me on the top of my head. It was a big piece of wood that clearly wasn't attached properly to the wall. Thanks heavens I was sitting up instead of laying down otherwise the ceiling would have hit me in my face and may have killed me. I ended up with a serious concussion. I ended up needed a CT scan to make sure I didn't have any internal bleeding in my head. It was a horrible experience.
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Date of stay: October 2019
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sue7124 wrote a review Jul 2020
Fort Myers, Florida48 contributions7 helpful votes
We were treated very well at the hotel. Vera and Crystal were very nice to us at the buffet! Great people with great attitudes. The food was delicious as well. Vanessa at the front desk helped us to check out a day early and get a refund for the missed night. The 1800 number for Riu I am very displeased with. When I called at 8AM for before my flight to the Bahamas from Miami I specifically asked if the beaches were open. They said yes. We got to the hotel at 1:30 PM to find out that the beaches were in fact closed as of 5 AM that morning sorry they lied and we waisted tons of money. We managed to have a good time regardless, but I was so angry about that.
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Review collected in partnership with riu.com
Date of stay: July 2020
Value
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Cleanliness
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Sleep Quality
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Response from Riu Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded 4 weeks ago
Dear Guest, Thank you for your 5-star review! We are so happy that despite the miscommunication regarding the beach, you had a lovely time at our resort. Please accept our apology for the inconvenience caused. We hope to have the opportunity to welcome you back again soon! With our best wishes we remain, Hotel Riu Palace Paradise Hotel Online Reputation Manager
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raafatbishai wrote a review Jul 2020
1 contribution
We had a wonderful time at this hotel: every single person at this hotel did their best to enjoy our stay. The food was amazing. The safety precaution was excellent.Just one comment when the food service was a la carte the service was bit slow but we understand that they were not yet ready. But we had a great time
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Date of stay: July 2020
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Room Tip: higher floors have a better view
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Response from Riu Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded Aug 12, 2020
Dear Guest, Thank you for your review and positive feedback which is gratefully received! We place great importance to give our customer a friendly and personal service and apologize if we were not able to demonstrate it this time. It was a pleasure having you staying with us, hope we will have the opportunity to welcome you back again in the near future! With our best wishes we remain, Hotel Riu Palace Paradise Island Online Reputation Manager
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LMF wrote a review Jul 2020
6 contributions2 helpful votes
I booked a trip back in March 2020 through Vacation Express (tour operator) which included flight and hotel - Reservation #1761453. Unfortunately, we were unable to travel because our passports were lost in an overnight UPS package. We were immediately provided with an airline voucher from Silver Airlines, but it took 4 months to get a final response from Hotel Riu. Finally, even with an executive's involvement, they advised that this unusual and uncontrollable event was not a valid reason for a credit ($1,500 value) to be used at a later time. Vacation Express felt bad for our situation and made an exception to their standard practices by proving us with a travel voucher of $480 even though they were not refunded by Hotel Riu. When I left a poor google review about this matter, Hotel Riu responded by advising me to contact my tour operator (same response I've received all along). I am greatly disappointed with the customer service experience and the hotel's refusal to make an exception under the unforeseen circumstances. Frankly, I am mostly surprised as the hotel's reviews were mostly positive. I would imagine that a large corporation like Hotel Riu would be able accommodate a request of this nature to ensure that we would book with them in the future. Instead, I will be using the vouchers that I received from Vacation Express to rebook our trip with another hotel.
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Date of stay: March 2020
Service
2 Helpful votes
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Response from Riu Hotels and Resorts, Dueño at Hotel Riu Palace Paradise Island
Responded Jul 24, 2020
Dear guest, Thank you for taking the time to share your valuable remarks with us and the travel community. We are really surprised to read about your experience regarding your reservation. Under these new circumstances we are trying to do our best to maintain a good communication with our guests, so please accept our apology for any inconveniences caused. It is also a shame that you did not feel well attended by our Reservations department, it was certainly not their intention as our aim is always to provide a professional and friendly service. Unfortunately we have not been able to detect your case with the information provided. We encourage you to continue the communication with the tour operator Vacation Express you booked or our Reservations department reservations@riu.com in case you would like to comment further. Again, we are sorry that we were not able to provide you with the holiday you were hoping for, and we really hope that we will have the opportunity to welcome you at one of our worldwide hotels for an unforgettable experience. Kind regards, Hotel Riu Palace Paradise Island Online Reputation Manager
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Roberto wrote a review Jul 2020
1 contribution2 helpful votes
Had the same experience as Juan above. The beach was closed three of our 5 days too, which was the reason we went for our anniversary. There was no warning. Buffet was mediocre at best, and all the other restaurants were closed. The swim up bar was not functional, though the site said it would be. The staff were wonderful, though. I unfortunately suggest waiting out the virus to go. I would say you have less of a danger of contracting the virus there or even traveling, but the money spent was not really worth it considering what was available. The beach is beautiful though, when it’s open.
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Date of stay: July 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Riu Hotels and Resorts, Dueño at Hotel Riu Palace Paradise Island
Responded Jul 20, 2020
Dear Roberto, We are honoured that you chose to stay with us to celebrate your anniversary and thank you for taking the time to share your feedback on Tripadvisor. While we are glad to read that you enjoyed the beautiful beach and wonderful staff, we regret that some of our new strict protocols made your stay less enjoyable. On our website we inform our guests that given the new situation caused by Covid-19, in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described on the website. Our protocols are being continuously updated with the latest information available, always taking into account the recommendations of expert bodies. Please accept our apology for any inconveniences caused and at the same time we hope for your understanding that all the precaution taken, is to protect our guests and employees. Your feedback is very much appreciated and has been shared with our management team for further consideration. We would love the opportunity to have you back as our guest to give you the experience you deserve. Happy anniversary from the entire team, Hotel Riu Palace Paradise Island Online Reputation Manager
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PRICE RANGE
$254 - $568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace paradise island hotel paradise island, riu hotel paradise island, paradise island sheraton, paradise island riu hotel, riu paradise island bahamas
LOCATION
CaribbeanBahamasNew Providence IslandParadise Island
NUMBER OF ROOMS
379
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Frequently Asked Questions about Hotel Riu Palace Paradise Island
Which popular attractions are close to Hotel Riu Palace Paradise Island?
Nearby attractions include Predator Lagoon (0.2 miles), Versailles Gardens and French Cloister (0.2 miles), and Marina Village (0.2 miles).
What are some of the property amenities at Hotel Riu Palace Paradise Island?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Paradise Island?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Paradise Island?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Palace Paradise Island?
Conveniently located restaurants include Cafe Martinique, Viola's Bar & Grill, and Carmine's.
Are there opportunities to exercise at Hotel Riu Palace Paradise Island?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Riu Palace Paradise Island offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Hotel Riu Palace Paradise Island?
Many travelers enjoy visiting Queen's Staircase (1.4 miles), Fort Charlotte (2.7 miles), and Fort Fincastle (1.6 miles).
Does Hotel Riu Palace Paradise Island have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Paradise Island accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.