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1 Casino Drive New Providence Island
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 10/30/2020.Read more
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Traveler (6650)
Room & Suite (1005)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Royal at Atlantis
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 14 hotels in Paradise Island
Location
Cleanliness
Service
Value
The Royal at Atlantis is the icon of Atlantis featuring the awe-inspiring mythology of the Lost City of Atlantis risen from the sea. From the artwork to the experiences, a our Atlantis hotel on Paradise Island is larger than life, with intimate proximity to the world’s largest open air marine habitat situated at its center and the famed Atlantis casino by its side. Discover paradise in the Bahamas.
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Room & Suite (1,005)1,005
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Game room
Golf course
Snorkeling
Tennis court
Water park
Evening entertainment
Waterslide
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Chapel / shrine
Concierge
Shops
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Marina View
Languages Spoken
English
Hotel links
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8,117Reviews484Q+A100Room tips
Traveler rating
  • 3,100
  • 2,263
  • 1,207
  • 752
  • 796
Time of year
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Popular mentions
RicardoCruzA wrote a review Yesterday
Playa del Carmen, Mexico267 contributions49 helpful votes
+1
Visited the hotel as part of my cruise ship tour and it was unbelievable. Everything is GRAND ald beautiul, I wish I could've stayed longer. Next time, instead of touring the island I would purchase the day pass. It's well worth it!
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Date of stay: March 2020
Value
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kerrybak wrote a review Jan 2020
Highland, New York30 contributions7 helpful votes
Hotel's Favorite
It just never gets old.. My fifth time there second time in a year, And it never gets boring I discover something new every time I go and it never disappoints..The weather was perfect The people who work there are just beyond the best people you will ever meet.
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Date of stay: January 2020Trip type: Traveled with family
1 Helpful vote
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Response from SydneyE79, Manager at The Royal at Atlantis
Responded Mar 27, 2020
Thank you so much for your loyalty! We look forward to welcoming you back to paradise soon!
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NFlorio wrote a review Sep 2
1 contribution2 helpful votes
When we heard travel restrictions from the US were lifted in June we were ecstatic to book our long awaited family vacation. We secured a reservation at the Royal Suites and promptly paid in full a VERY large deposit. Two weeks later the Bahamas Government suspended travel from the US and our summer vacation was a wash out. When we called the Atlantis to request our refund they told us that it would take up to 90 days !! It took them 90 seconds to swipe my credit card, and now I cant book a replacement vacation until my funds are returned to me.... Nice policy Atlantis !! You guys really know how to screw with a patrons personal finances !!
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Date of stay: July 2020
Value
Location
Service
2 Helpful votes
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Response from Priscila Sibug, Revenue Management at The Royal at Atlantis
Responded 2 weeks ago
Dear Valued Guest, Thank you for contacting us via this review. Due to the temporary closure of Atlantis, we have limited staff processing refunds and it may therefore take longer than usual. If possible, please provide us with the name of whom the reservation was made under and the confirmation number so that we can assist you better. You may send your information to the below e-mail address and reference that you are contacting us in regards to a Tripadvisor review. Priscila.Sibug@atlantisparadise.com Thank you for your patience and understanding during these unprecedented times. Warm Regards, Priscila
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LT2014 wrote a review Aug 2020
2 contributions1 helpful vote
Having booked a stay prior to COVID 19, I canceled about 75 days prior to my scheduled arrival date due to COVID travel concerns. This cancellation was well with the required "15 days prior to arrival requirement". The cancellation was confirmed along with a statement indicating a credit would be issued to my credit card within 60 days. (This time delay due to COVID shutdown) After waiting 75 days, I called and was told that due to shut down and short staffing they were running about 90 for refunds/credits. After waiting another 30 days, I called again only to be told that they would "expedite" the request to the accounting department.. I have waited another 30 days, now a total of FIVE months, and called today only to be told that they are still running behind and they don't know when they will have the refund/credit processed. In the meantime, I am being charged interest on the amount that should have been credited long ago. It is also interesting to note that they have staff available to be actively "taking new reservations" . This has been a very frustrating and disappointing experience with what I thought to be a 1st class resort. They have lost me as a customer, never again.
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Date of stay: February 2020
Service
Trip type: Traveled on business
1 Helpful vote
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Response from Priscila Sibug, Revenue Management at The Royal at Atlantis
Responded 4 weeks ago
Dear Valued Guest, Thank you for your feedback. Due to the closure of Atlantis, we have limited staffing and experiencing an unusually high volume of refund requests. If possible, kindly provide the name to whom the reservation was made and the confirmation number. Please send the information to the e-mail address below. Priscila.Sibug@atlantisparadise.com Thank you for your patience and understanding during these challenging times. Warm Regards, Priscila
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Collingwood Food Tours wrote a review Aug 2020
Collingwood, Canada18 contributions1 helpful vote
Booked a visit to Atlantis for April, cancelled in March due to covid. I was prepared to wait the 90 days for a full refund. But here it is WELL past that timeline. All customer service, whether email or phone is just a waste of time. How about training customer service to apply refunds?? Can't express how frustrated this process has been. Nevermind the extra interest accumulated on credit card statement. Heidi
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Response from Priscila Sibug, Revenue Management at The Royal at Atlantis
Responded Aug 14, 2020
Dear Valued Guest, Thank you for your feedback. Due to the closure of Atlantis, we have limited staffing and experiencing an unusually high volume of refund requests. If possible, kindly provide the name to whom the reservation was made and the confirmation number. Please send the information to the e-mail address below. Priscila.Sibug@atlantisparadise.com Thank you for your patience and understanding during these challenging times. Priscila
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Previous
PRICE RANGE
$265 - $765 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantis - royal towers hotel paradise island, atlantis royal hotel, atlantis royal paradise island, atlantis paradise island royal towers, royal towers atlantis, royal towers of atlantis
FORMERLY KNOWN AS
Atlantis, Royal Towers, Autograph Collection
LOCATION
CaribbeanBahamasNew Providence IslandParadise Island
NUMBER OF ROOMS
1201
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Frequently Asked Questions about The Royal at Atlantis
Which popular attractions are close to The Royal at Atlantis?
Nearby attractions include Marine Habitat at Atlantis (0.00 miles), Predator Lagoon (0.2 miles), and The Cloisters Nassau (0.2 miles).
What are some of the property amenities at The Royal at Atlantis?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Royal at Atlantis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal at Atlantis?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Royal at Atlantis?
Yes, valet parking is available to guests.
What are some restaurants close to The Royal at Atlantis?
Conveniently located restaurants include Viola's Bar & Grill, Dune at The Ocean Club, and Dunkin' Donuts.
Are there opportunities to exercise at The Royal at Atlantis?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Royal at Atlantis have an airport shuttle?
Yes, The Royal at Atlantis offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal at Atlantis?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal at Atlantis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Royal at Atlantis?
Many travelers enjoy visiting Queen's Staircase (1.7 miles), Fort Charlotte (3.0 miles), and Fort Fincastle (1.8 miles).