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About
#8 of 36 hotels in Nassau
Location
4.5
Cleanliness
4.6
Service
4.1
Value
3.6
Celebrate the culture of The Bahamas at the new Grand Hyatt Baha Mar, a spectacular beach resort on the pristine Cable Beach, Nassau. With step-in and full balconies overlooking magnificent beach and show fountain views, 6 pools, world class spa, largest casino in the Caribbean and a signature Jack Nicklaus golf-course. This stunning resort will take your breath away.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
Full view
89Good for walkers
Grade: 89 out of 100
26Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
One Baha Mar Boulevard, Nassau New Providence Island
Getting there
Rental CarsSee rental cars from $51/day
5635Reviews942Q+A100Room tips
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Beautiful hotel and grounds. The service was great. Water park was excellent with a good variety for all ages. All activities were extra $. Everything overpriced, especially food and sundry items. Food was just good, not great. Marcus and Carne were superb but way overpriced!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
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Helpful
We started at Atlantis Cove in March 2022. Had a blast. Beaches at Cove were great, probably better than Baha Mar. Baha Mar Hyatt is probably a nicer and newer property than Atlantis but had some issues. Check in process was a mess. Didn’t get room until 6pm. Then we were charged $100 for a late checkout. Good food options, better than Atlantis, but prices were outrageous. Need room cleaning, doesn’t have to be everyday however, every fourth day isn’t acceptable. Minibar charges - was charged for it twice but we never used it. To remove the charge from our bill I was told an inspector would come to the room to confirm. This inspector never came. Ridiculous.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded yesterday
Dear filmhero, I am delighted to know that you had fun during your time here with us at Grand Hyatt Baha Mar and grateful you took the time to delineate the highlights and lowlights of your experience, for I always want us to provide far more pros than cons. Trust that your comments about the housekeeping have been read and will be addressed, and I kindly request that you reach out to our Guest Disputes department at nasgh.guestdisputes@hyatt.com and let them know about the erroneous charges on your folio. I thank you for choosing Grand Hyatt during your most recent trip to the Bahamas, and I hope we have the pleasure of your next visit. With gratitude, Gerald Ursulet Resort Manager
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Overall the experience was positive, but the resort required scheduling your dinner times on an app on your phone, and the Wi-Fi was so slow we could not get reservations. As a result, we were forced to either wait for a spot to open or leave the resort. We left one night and went to Fish Fry, a local spot, which was actually very fun. The prices on the resort were also very high for everything from dining to snacks and drinks.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded yesterday
Dear jonboy508, I appreciate your being our guest and sharing your experience with us here on TripAdvisor. It is wonderful knowing that your overall experience was positive and that you found our facility nice as well as our staff; that is excellent news. However, I am sorry you encountered difficulty making dinner reservations, and I apologize. I always suggest that our guests make their dinner reservations soon after booking their room, so they do not miss out on all the world-class cuisine our campus has to offer, and I am sorry this challenge put a damper on your stay. I hope this will not deter you from joining us again in the future, as we would love to have you back and provide a five-bubble visit. With gratitude, Gerald Ursulet Resort Manager
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Terrible. Just terrible. What was I thinking? I wanted a low stress vacation with the kids. Normally I would have read the reviews, but a friend recommended this place to me so I didn't dig any deeper. Maybe its because they didn't bring kids. Maybe its because they came at an off peak time. Who knows? But I am an idiot. I should have read trip advisor, because the negative reviews are all spot on. You'll think this is a good vacation is you like being on a cruise. Or in Vegas. Or that Disney World is a luxury vacation. Or that going to the "nice" mall in town is a luxury experience. I'm not throwing shade on any that. I'm being descriptive. Everywhere there are crowds. EVERYWHERE. This is my single biggest complaint. You stand in line for EVERYTHING. This morning I waited in a Starbucks line for an hour, because (a) the line for the other cafe was longer, and (b) the coffee at the breakfast buffet is bad. If that's vacation to you, great. Next time I'll stay at home. Or just go somewhere else. Anywhere else. The service everywhere is rude. I know, I know. The problem is my expectations. Its a different culture. The service people probably encountered a hundred rude tourists before they encountered me. Yada yada yada. Let me just say, no, I was not making special requests (with the exception of the cleaning situation I mention below). No I was not making some demand that they accommodate me. Its just that in every interaction from check in to check out the staff have been rude. It just is. Know it going in. Also, not a clean hotel. I don't know what else to say about this other than this one example. The cleaning staff will bring fresh towels and make the beds, but that's it. They do not sweep or vacuum as a matter of course. I know it might seem like an obvious thing being at the beach and all with sand and what not. But no. After a few days, when I asked the maid about this, she said I would need to call guest services to make a special request. I called guest services and had to leave a message for the maid service. When they called back, they said they would send someone to sweep. I asked if they could also vacuum (since half the room is carpeted). The manager laughed and said first they would need to locate a vacuum cleaner. Not making this up. Eventually they vacuumed, but didn't sweep. Guess you get one or the other. Last, I should mention this about the food. Yes, you can get sushi. You can get mexican or a steak. You can get 10 types of burger. You can get chicken fingers, pizza, gelato, etc. all to your hearts content. And I'm not a health nut. Its just that after a few days I just wanted to eat something that didn't make me want to take a nap right after. I finally asked one of the staff if they had anything fresh, anything local. He smiled and shook his head and said no. The closest thing they had was a fruit cup. I asked if it had any local produce it - maybe pineapple, guava, mango, etc.? (You know - cause were in the Caribbean). He said "No, just things like grapes and cantaloupe." I just don't get it. Suffice it to say, I won't be back. Ever.…
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Beach view is not worth it.
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2 Helpful votes
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded yesterday
Dear Semper0331, I appreciate your taking the time to share your recent Grand Hyatt at Baha Mar experience, for we wanted you to love everything about your visit the same way your friend did. We are sorry that we could not replicate their enjoyable experience for you. The Baha Mar campus has become increasingly popular since the addition of the water park, and there are times during the year (holiday and summer) when were are entirely booked. Please trust that we wanted nothing more than to provide you with a fantastic family vacation that you'd like to repeat time and time, and we deeply apologize for falling short. I invite you to reach out to me directly at gerald.ursulet@hyatt.com, and I would be happy to share various times during the year when our resort is less crowded, and perhaps we could earn your business again. Sincerely, Gerald Resort Manager
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Lovely place to stay! Has so much fun at the pools, beach, sky bar and restaurants! Loved Styx and regatta buffet. I’m a vegan and found plenty of options. The resort is a beautiful! Can’t wait to come back.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 2 days ago
Dear Adumas1230, Great news! I appreciate your taking the time to share your gracious comments about your recent visit. I am so glad you and your guests had much fun enjoying our pools, beach, and restaurants. I am also happy to learn that you found many dining outposts that beautifully accommodated your vegan requests. On behalf of our excellent team members, I am grateful for your choosing Grand Hyatt at Baha Mar and look forward to welcoming you back on your next island getaway. With gratitude, Gerald Ursulet Resort Manager
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We enjoyed a very quick getaway with friends. Pros: Clean, beautiful spa & gym, multiple pools (cabanas available to rent), large casino, multiple food and bar choices. (Takeaway, sit down, breakfast buffet). We at at the higher end restaurants and were mostly pleased. Complimentary tea, water and coffee in room. Cons: A short beach from access point to the water edge, so chairs were lined up so closely you couldn't even walk in between (lack of space and privacy), limited number of chairs and umbrellas at the pool. Everything is a la carte and pricy. I found it to be a bit expensive ($38 breakfast buffet, does not include specialty coffees or alcoholic beverages $6 for a bottle of water by the pool or beach). Checkin and checkout get crowded very quickly, it can e a time waster. Tips: 1- a taxi from the airport is about $35 and readily available 2-check your bill in person the day before leaving in case an adjustments are needed 3-take the elevator to the 7th floor for easy access to the gym, spa, and beach/pool 4- a 15% service charge is added to every food/drink bill that is shared by staff, anything additional will go directly to your server.…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: Higher level facing the ocean has the best view, Far from the elevator bank is quieter.
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1 Helpful vote
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 2 days ago
Dear Lisa, Thank you for choosing Grand Hyatt Baha Mar for your quick getaway with friends. I am delighted to learn that you had an enjoyable experience, and I am thankful you took the time to share your feedback with me. It was our sincere pleasure hosting you, and I hope you will find more time in your schedule to enjoy a more extended stay - there is so much to see and do here at Baha Mar! With gratitude, Gerald Ursulet Resort Manager
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My husband and I checked into checked into the Grand Hyatt Baha Mar Hyatt on June 27th. We were warmly greeted by the bellman who directed us to the front desk. We arrived earlier than the check in time and was allowed to use the property until our room was ready. The lovely Keishann graciously assisted us. The hospitality she displayed was warm and welcoming. The room was beautiful. We chose the lake view and had the pleasure of watching the lighted dancing fountains every night. With plenty to do such as the flemingo walk, kayaking, swimming in one of your multiple pools, relaxing on the beach, enjoying the water park, visiting the casino, shopping, dining, and dancing; just to name a few, we did not feel the need to leave the property. We also encountered a "gem" at The Pizza Lab. Kevin was Amazing! His ability to make us feel appreciated was astounding. He stated that we would love The Pizza Lab and he was right. We found ourselves going there and requesting to sit wherever Kevin was. Justin (bartender) at the Sugar Factory is a keeper. He immediately greeted us and graciously described items from the menu to assist with our choices. His attentiveness; checking back frequently to ensure we were happy, did not go unnoticed. My only negative is the staff, besides the mentioned, were not as welcoming. As we walked the property; passing multiple staff, we always had to acknowledge them first. Without the warmth of your culture it made us feel like we were in Vegas. With such a beautiful property, it lacked the warmth of being appreciated for choosing Baha Mar. At checkout, we had a charge from the Sky Bar added to our bill; which we never visited. Keishann and team gladly had it removed and adjust our bill. Your Concierge and Front Desk staff is top notch!! We will definitely return to your lovely paradise!…
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 2 days ago
Dear WandaBrownsWorld, Thank you for being our guest and sharing the details of your recent Grand Hyatt Baha Mar stay. I am delighted to read all the positive comments you had to offer about your experience, and I am grateful you shared them with our TripAdvisor community and me. Please know that your comments about the friendliness of our team members did not go unheard, and trust that this will be addressed. I appreciate your assistance in helping us curate a better experience for all of our guests, and I hope to welcome you back again one day soon. Sincerely, Gerald Ursulet Resort Manager
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Check in slow- room was clean-disappointed in the cost of food and drinks and up charge for fees and tax and tip on everything including purchased items at shops- ridiculous. Also annoying is this review must be minimum of 200 characters
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 2 days ago
Dear Tina, Thank you for being our guest and sharing your feedback. I sincerely apologize for any delays you experienced with our check-in process, and I appreciate your bringing that to my attention. Our front desk team has been actively improving this area, but it appears we missed the mark when you joined us, and I am sorry. Our fees, which are comparable to other hotels of our caliber, are outlined when booking your stay with us. I would like to take a moment to explain the charges in further detail as the fees collected do not go to Hyatt: VAT (Value Added Tax - 10% is paid to the Bahamian government), CBRA VAT, and Levy (Cable Beach Resort - 5.5% paid to their association), NPIB VAT, and Levy (Nassau/Paradise Island – 5.5% paid to their board), Daily Resort Fee (flat rate of $59.00 plus tax, per night – includes water sport activities, use of the gym, and admission to Baha Bay waterpark), and Service Fee (which is distributed to our team members for their service). Nonetheless, I am saddened that these charges took away from your positive impression of your overall stay at our resort. Sincerely, Gerald Resort Manager
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+1
First, it’s expensive. Very, very expensive. Settle that in your wallet (ha) and then get ready to be wowed! There are so many photo worthy backgrounds that don’t even need a human in the picture because it’s so gorgeous. The resort is absolutely stunning! It was a vacation to remember. We visited in 2019 and came back because it was a wonderful trip. When we went to book and saw the water park we freaked out! It’s safe and very friendly as well. My husband and I could sit on the beach while my girls swam in the pools. We could relax somewhere in Baha Bay (water park) and they could run around on water slides. It was nice to be able to relax while they had a ball doing fun things. The restaurants were either good or great. Cleo - my word! Do NOT miss a chance to dine there. And whether or not you have kids visit the Sugar Factory for great burgers and super fun desserts. Shuang Ba was good but we were not wowed. The side of vegetable fried rice was $30. I need to be wowed for that. It and Cinko made us feel like we were just paying to pay. We didn’t feel the food “returned the flavor.” Lol! Same with Costa. Good food but not memorable. Marcus for brunch is a must as is eating at Da’poke Bowl. And be sure not to miss Umami for a fantastic burger. Drinks across the board are very weak and go for $15 and up. Fiji water is $12/bottle. Beer was $8-$12 for Sands. Yes same beer, same size, price varied on resort. The Explorer’s Club (babysitting service) was our only negative about the resort. We booked 3 different nights for 2 kids (10/11). There is nothing for kids to do in the evenings pool/beach/baha bay all close at 6 and 7 p.m. Kids were able to hang out with us at the Jazz Bar. Fine but not ideal. There were lots of kids hanging out so don’t feel you’re the only one. Which brings me back to the Kids Club. It’s such a missed opportunity. It’s very expensive and doesn’t offer what is advertised. My girls are told to make the most of things and we will handle issues later. When we got them the first thing they asked was why didn’t XYZ happen? They picked out their 3 nights in April for a June trip so anticipation was high. End result, no crafts (coloring a paper doesn’t constitute a craft, nor does providing a chintzy button), some games and a movie. They were expecting something amazing like they had experienced at the pools and water parks. It was definitely a letdown. For a little play time and a movie the cost should be considerably lower and I’m sure more would visit. It was $160 a night for 2 kids. Just too much to pay for what felt like a babysitter. Would be awesome if Baha Mar offered something for tweens, teens and younger adults in the evening so that both parents & kids could continue the fun. Similar to what cruises offer. Gaga ball, games, nighttime beach volleyball… fun stuff that doesn’t cost anything after initial purchase and would be cost effective for families to sign up for. Even an arcade room which would likely result in costing parents more but making families as a whole happy. Positive note, spoke with Hyatt management (Explorer staff were rude) about the experience and in true Hyatt fashion it was handled. And that’s why we’ve been with Hyatt for so many years! I can’t end on a sour note. That was one poor experience amongst a week of heaven. The Aviary, the turtle races, flamingo parade, & Sanctuary (touch stingray and turtles) are just some of the activities you can experience throughout your stay. There are several pools and my girls named them and made each an experience! The waterfall pool, the aquarium pool, and more! Such fun! The beach was clean and the workers will provide you with an umbrella (they told us they don’t work if it’s raining - even a light drizzle) and walk through offering food and drink service. In Baha Bay, it was awesome having a water park dedicated to the resort! The lines were short, the staff were super friendly and helpful, and the whole family had loads of fun on all the slides, lazy river, surf zone and more. With appropriate caution, we often left our stuff (beach bags, phones, etc.) in one spot and ran around to all the other activities. It was all good. Also, while there, be sure to purchase the Baha Bay acrylic cup from The Market and get unlimited free drink refills. Beach towels are free & plentiful and with many pools you can almost always find loungers. If just a towel is on it toss and make your own! We absolutely loved this vacation! There were far, far more positives than any issues we incurred. Check in/out is super slow so be patient there. But once you’re set try to soak it ALL in!!!…
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Know the cab rate from the airport because they will rip you off!
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Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 3 days ago
Dear Kingsgirl, What can I say? Thank you so much for taking the time to share your recent vacation with us in such tremendous detail. Words cannot express how deeply grateful I am, and I know our TripAdvisor community will appreciate your feedback as much as I do. Know that your insights about the Explorer's Club and the missed opportunities for teens have been taken to heart and will be addressed. Since the opening of Baha Bay, the Baha Mar property has become more of a family vacation destination, and it is essential that we have age-appropriate and desirable activities for every age group. I sincerely appreciate your assisting us in becoming a premier family resort, and I hope to have the pleasure of your next Bahamian getaway. Sincerely, Gerald Ursulet Resort Manager
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Hotel was nice for the family activities, staff needed training, unable to answer questions on services or amenities. Pools were great and family friendly,Lovely shops downstairs. Limited dining if you didnt plan well in advance.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 3 days ago
Dear 429gail, Thank you for choosing Grand Hyatt Baha Mar for your recent family vacation. Our goal was to provide a five-star visit, and I am saddened to learn that we missed the mark during your stay. Our team members should be widely versed in most of the services and amenities the Baha Mar property provides, and I am sorry that you found their knowledge lacking. At the very least, if they did not know the answer to your queries, they should have recommended that you download the Baha Mar app or seek a team member who was able to assist you. My apologies. Know that your feedback was well received and will be shared with our staff, for it is our prerogative to provide an outstanding vacation on every level. I hope to have the pleasure of your next Bahamian stay; I would appreciate the opportunity to show you a better experience. With gratitude, Gerald Ursulet Resort Manager
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PRICE RANGE
$386 - $641 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
1799
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Baha Mar
Which popular attractions are close to Grand Hyatt Baha Mar?
Nearby attractions include The Daiquiri Shack (0.3 miles), Baha Mar Casino (0.09 miles), and The Current Baha Mar Gallery & Art Center (0.09 miles).
What are some of the property amenities at Grand Hyatt Baha Mar?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Baha Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Baha Mar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Grand Hyatt Baha Mar?
Conveniently located restaurants include Pizza Lab, Daiquiri Shack, and Jazz Bar.
Are there opportunities to exercise at Grand Hyatt Baha Mar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Baha Mar have an airport shuttle?
Yes, Grand Hyatt Baha Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Hyatt Baha Mar have airport transportation?
Yes, Grand Hyatt Baha Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Baha Mar?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Baha Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.