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Pool & Beach (784)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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#7 of 38 hotels in Nassau
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Celebrate the culture of The Bahamas at the new Grand Hyatt Baha Mar, a spectacular beach resort on the pristine Cable Beach, Nassau. With step-in and full balconies overlooking magnificent beach and show fountain views, 6 pools, world class spa, largest casino in the Caribbean and a signature Jack Nicklaus golf-course. This stunning resort will take your breath away.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Location
Full view
87Good for walkers
Grade: 87 out of 100
24Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
One Baha Mar Boulevard, Nassau New Providence Island
Getting there
Rental CarsSee rental cars from $51/day
5177Reviews904Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Wonderful people, wonderful amenities and wonderful service. There is always something to do and the restaurants and shops are spectacular. The water park is very clean and well maintained. The spaces are always clean and the rooms are clean and comfortable.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 3 days ago
Dear 494dianne, Thank you for being our guest and sharing your kind feedback regarding your stay; your experience sounds positively wonderful to me. I appreciate your taking the time to point out how clean our spaces are; our team takes much pride in ensuring our property is pristine. It was our pleasure to host you, and I hope you will consider Grand Hyatt at Baha Mar the next time you plan a vacation. With gratitude, Gerald Resort Manager
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We were looking forward to a weekend getaway here, but unfortunately we left disappointed. If you are reading this, please understand that you have so many other options -- why stay here? Our 4 day trip started off with food poisoning from the taco truck near the beach. This left us unable to enjoy the remainder of our trip. Even without the food poisoning, the price tag of nearly $150 for 2 burrito bowls, 2 (overly sugary) margaritas, and a side of chips seems steep. I understand paying more than usual when dining on site at a resort, but come on... The service across the Bahaha Mar properties falls flat. At Katsuya, I ordered a steak medium rare. It came well done. After asking for a replacement (with no apology or acknowledgment), the new dish came back well done once again. No offer to remove the item from the check or anything reasonable. Expect long wait times for below average food anywhere you dine on property. One silver lining -- Bahaha Bay Beach Club pool! The hostess was kind as were the pool servers we had there both days. Despite a rather lengthy wait time for food (for 1/2 who was able to eat on the trip as the other had food poisoning after the first day) one day, our server checked in on us frequently and we enjoyed our time by the pool. At breakfast, we were given a table inside despite asking for a table outside. After inquiring why we were forced to sit inside while there were tables available outside, we were finally seated outdoors. Again, the price tag for the meal wasn't justified -- the food just isn't good here. We tried food from restaurant offerings across Bahaha Mar -- SLS, Rosewood, and Grand Hyatt -- all a miss. The room seemed small, even after a paid upgrade. And the "pillows"...LOL. I suggest you bring your own from home (if you choose to stay here despite my warnings). The pillows smelled heavily of mildew and they were as flat as pancakes. We called for new pillows, but the replacement foam pillows we were sent still had the same mildew smell and same flatness. It was difficult to get a good night's rest -- average mattress, below average sheets, terrible pillows. One day, we walked in to see the bed was made, but our dirty coffee cups and some trash on the counter remained. We poked out to ask the housekeeper if she was still cleaning our room. She said she had completed it and when asked about the trash and dirty mugs, she said she "didn't see them." She kindly offered to re-service our room, and the 2nd cleaning was much better. We tipped her at the conclusion of our stay as one should, but we would have rather spent our holiday relaxing than teaching the housekeeping staff how to housekeep. I tried speaking with a manger at the property several times to see if we could correct some things and salvage our trip. The first time, I was asked to wait for 10+ minutes and was finally told that the manager wasn't available. I left my cell phone number and email -- no effort was made to reach out to us at any point in our trip. On another occasion, I called and was placed on hold. I hung up after waiting 10+ minutes. I wanted to solve all of our problems reasonably while we were at the property, not rely on a poor review to get a response after we've already left. But that's not possible. We had, let's just say "interesting" interactions with fellow guests on two occasions...unprovoked slurs hurled at us...at a "family" resort. While the hotel is not responsible for the behavior of its guests, it does speak to the type of people who stay here. I'm sure I'm missing some things, but the trip wrapped up with our hotel arranged airport transportation arriving 25 minutes late to pick us up. We thought the markup for hotel transportation would be justified by convenience...again, we were wrong. During our 25 minute wait, we were finally able to track down a manager. She offered to deduct the paid upgrade fee we had made and to deduct the meal that left one of us with food poisoning. While kind, that doesn't fix a horrendous stay and and 11th hour Hail Mary won't get us our time back. We won't stay here again and we will discourage anyone we know from ever staying here. We've had fabulous COVID holidays in Turks and Caicos and Jamaica at resorts of similar price points but with far superior service and amenities...and no food poisoning. While the room rate may seem sensible at first glance, when you add in tax, resort fees, food and beverage, the price tag quickly balloons. We are happy to spend on a quality meal, but you won't find that here. We live in a large city, so we're accustomed to steep prices, but this place really takes the cake. Please trust me and STAY ELSEWHERE!!!…
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Date of stay: January 2022
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 3 days ago
Dear travelguru10021, I appreciate your bringing this experience to my attention. This is not the weekend getaway you deserved, and I am incredibly saddened to learn about the copious snafus that tainted your vacation. Your challenges should have been addressed with deep-rooted care and concern. Trust that your review has been read and taken to heart. I will be sharing your feedback with each department involved and developing an action plan to ensure that this type of experience does not resurrect itself. With regrets, Gerald Resort Manager
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We are currently staying at the hotel and I am writing this review because I just read a review that stated the employees here were unfriendly and I find that to be so unfair. Everyone that I have been in contact with has been kind, friendly and helpful. What does bother me is that about 10% of the guests are walking around without masks, ignoring staff requests to mask up. Yesterday, waiting for a west tower elevator , a group of young men , just out of a meeting were standing around massless . Loud and invasive. Someone needs to walk around handing out masks .
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Date of stay: January 2022
Location
Service
Sleep Quality
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 5 days ago
Dear parkheights, Thank you for taking the time to let us know about your positive interactions with our team members. Our staff should embody generous hospitality, and I am happy to know this has been your experience. I deeply understand your concern regarding our maskless guests. This situation is most unfortunate, and I do apologize. Grand Hyatt at Baha Mar has two policies in effect that place the health and safety of our guests and team members as our utmost priorities. Our Commitment to Your Wellbeing includes mandatory mask-wearing in public areas, social distancing, and stringent cleanliness regimes that go above and beyond Baha Mar’s already rigorous cleaning standards. Additional resort protocols include weekly employee COVID testing, heightened food safety, digital ordering, touchless payments, and technology methods that allow for an abundance of contactless experiences from the moment guests check in. The Travel with Confidence Program is an addition to Baha Mar’s continuing Commitment to Your Wellbeing initiative. This program provides guests with the latest COVID-19 safety measures, including complimentary, on-site COVID-19 Rapid Antigen testing upon arrival before departure to help our guests comply with international travel requirements. Please trust that our team strives to ensure that all of our guests have a terrific and healthy stay at our hotel. If you see a guest not adhering to our requirements, I kindly request that you seek assistance from a member of our security team or call or visit our front desk. With warm regards, Gerald Resort Manager
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We chose Baha Mar specifically for the kids under 5 eat free but we found it really difficult to find out which restaurants this applied to, there was no filter to search by or kids meal section, on the app or the tablet and we asked many staff and got different answers. We thought we understood anywhere with a kids menu, until we ate at Pizza Lab only to find that the meal we ordered from the kids menu was not included. We did not enjoy walking past the casino each time to get to our rooms, it spoilt the atmosphere for us, but we preferred the bedrooms and decor in the east tower which is where the casino is situated.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 6 days ago
Dear ECB2013, Your feedback is very much appreciated, and I am happy to know that you enjoyed our well-appointed rooms in the east tower, despite having to walk past our casino en route. My sincere apologies, for I completely understand your stance on this situation, and I apologize for your displeasure. I would also like to thank you for your keen perspective regarding the search engine on the Baha Mar website regarding the kid-friendly dining promotion. Grand Hyatt is one of three hotels located at Baha Mar, and its website is an entity of its own. I will certainly pass along your feedback to their webmaster. I just took a quick look at their website, and I understand your frustration regarding this information. I hope that these snafus will not deter you from joining us again the next time you are thinking about visiting the Bahamas. With gratitude, Gerald Resort Manager
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You will spend quite a bit of money here, but you will have a great time! we stayed for 5 nights and paid quite a bit of money here, i just wish they had some options to help the bottom line a bit! But I plan to come back
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded 6 days ago
Dear JRH-BOS76, Thank you for being our guest and for sharing your straightforward feedback. I was glad to read that you had a fun time at Grand Hyatt Baha Mar and that you plan to come back; that is outstanding news! There is so much to see and do, and I hope you were able to explore most of our beautiful property. Our goal is to provide a wonderfully luxurious vacation from check-in to check out, where tropical dreams become an impressive and well-deserved reality. Our guests deserve nothing but the best, and our world-class team is ready, willing, and able to go above and beyond to provide that experience. Please know that if there are specific experiences that you would like to explore varied pricing options, please reach out to our concierge team at concierge.nasgh@hyatt.com and ask them for a few suggestions. They would be happy to assist you. Thank you again for staying with us, and we are looking forward to your return. With gratitude, Gerald Resort Manager
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PRICE RANGE
$270 - $644 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
1799
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Baha Mar
Which popular attractions are close to Grand Hyatt Baha Mar?
Nearby attractions include The Daiquiri Shack (0.3 miles), Baha Mar Casino (0.09 miles), and The Current Baha Mar Gallery & Art Center (0.09 miles).
What are some of the property amenities at Grand Hyatt Baha Mar?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Baha Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Baha Mar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Grand Hyatt Baha Mar?
Conveniently located restaurants include Daiquiri Shack, Pizza Lab, and Jazz Bar.
Are there opportunities to exercise at Grand Hyatt Baha Mar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Baha Mar have an airport shuttle?
Yes, Grand Hyatt Baha Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Hyatt Baha Mar have airport transportation?
Yes, Grand Hyatt Baha Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Baha Mar?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Baha Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.