Grand Hyatt Baha Mar

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#11 of 36 hotels in Nassau
Location
4.5
Cleanliness
4.5
Service
4.0
Value
3.4
Celebrate the culture of The Bahamas at the new Grand Hyatt Baha Mar, a spectacular beach resort on the pristine Cable Beach, Nassau. With step-in and full balconies overlooking magnificent beach and show fountain views, 6 pools, world class spa, largest casino in the Caribbean and a signature Jack Nicklaus golf-course. This stunning resort will take your breath away.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
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Special Rate:Stay 3 nights, get the 4th night free + $100 Resort Credit
6785Reviews998Q+A100Room tips
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Tala A wrote a review Yesterday
1 contribution
yourself a FAVOR and do not stay at the hyatt baha mar. We can start off from the beginning. I wanted to make dinner and lunch reservations 2 weeks before my hotel stay so I contacted the conceirge so they can help me with that. They were being so rude and said they were completely booked and just to eat at the food trucks by the beach. I felt helpless but still hopeful. I was debating on cancelling my trip but I thought how bad can it be? I am sure they will help us when we get there. Skip to two weeks and the moment we got to the hotel until checkout it has been horrible. The service was so bad!! The first night we wanted to see where the gym was so we went to the front to ask the ladies and they literally laughed in our face. I have never had that kind of treatment in my life. The second day we left our room early and came back to put my daughter down for her nap around 2 and our room was NOT CLEANED!! How?? Our room was a disaster after being at the beach all day the day before. They did not clean the room until 6pm after multiple phone calls, they also did not leave us water or towels!! The next day I called so they can bring me new sheets and some water (basic necessities) and they didn’t come until 10pm after I called 5 times. Everybody that worked there was sooo rude! No smiling faces anywhere. It started becoming a joke between me and my sister because we could not believe this was happening to us. Don’t get me started on how horrible and overpriced the food at the sugar factory was. I give it a 0/10. I will never ever return to this resort or the bahamas in general after the experience I have had in this hotel. They need to teach their staff customer service and common manners because nobody likes to be treated the way we were being treated in the last 3 days. Also if you cannot accommodate food for your guests you should not try to pack as many people in your resort just to make extra money!!!!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Homer Yen wrote a review Aug 2022
5 contributions192 helpful votes
Hotel's Favorite
So, you’ve likely read the many reviews on Baha Mar. You know that Atlantis is akin to MGM Grand Las Vegas while Baha Mar is akin to Aria. You know that everything is going to be 25% more than what you had initially priced out because of the 15% automatic gratuities that are added to everything and the variety of VAT taxes that will be assessed. You probably know that your quoted room rate is just the tip of the iceberg because you’ll also need to add the daily twenty-dollar-and-change housekeeping fee plus the $60’ish resort fee. Bottom line … it’s a great place to vacation but it’s going to be pricey. On our end, our party is a mom, dad, a 14-yr old girl and a 12-yr old boy. Here are a few tips to perhaps stretch your dollars out a bit more here at Baha Mar. We stayed at the Grand Hyatt, so these observations mostly focus on that property. 1. Don’t be afraid to plan meals at the fast-casual Chinese restaurant (Stix) and the fast-casual Italian restaurant (Pizza Lab) as the food there is actually quite good. For the 4 of us, eating at any of the fine dining spots (more on that later) would routinely bring the bill to over $200 (and we didn’t order any alcohol!) once the VAT and gratuities were added. You could probably keep the bill to about $120 or so at these fast-casual but no less delicious eateries. I can’t comment on the only other fast-casual, Sugar Factory, as we never ate there. 2. Of the all the fine dining restaurants we tried (which included Cinko, Cleo, Fi’lia), our dollars went farthest at Cleo. That’s the Mediterranean restaurant located on the SLS side. I say this because they offer a Mezze platter for 2 for $120. It consists of several proteins and sides and I think that it was enough to feed our family of four (although we did add in one more appetizer). So, perhaps two Mezze platters for a party of 6 adults could be enough. In any case, this was the only dinner that we had where the total bill came in under $200 and we felt full (I think the bill was about $175). Moreover, it’s not that it was the only meal that held value, but I thought it was the tastiest of the three restaurants that we tried. 3. Breakfast? Hmmm… Starbucks is always reliable and not really overpriced. Café Madeleine is very good and reasonable and something you should try, although the selections are a bit limited (their best items are the honey-infused fruit plate and the French toast; we were able to get breakfast for under $100 after the VAT and gratuity). If you need a buffet though, there are two. The Regatta and the aforementioned Cleo. IMHO, Regatta is the better option. There are more food options on display. But, in keeping with stretching your dollar, this one is the better value overall. Cleo is $10 more per adult, with a price tag of $55. Also, Cleo’s “adult” pricing starts at 6 years old. Regatta comes in at $44 for an adult, $15 for any child 11 and under. Regatta gets the nod here on every level that counts. 4. The housekeeping fee includes up to 4 bottles of Dasani water brought to your room every day. And, you’re going to want water. Even if you didn’t finish the water from the night before, hide the unopened ones so that housekeeping gives you four more when they clean the room. If you totally run out of water, you can actually find complimentary bottles of Dasani in the Departure Lounge (Grand Hyatt West, lobby level). Obviously, don’t abuse this secret. Take one bottle if you need one. Don’t be THAT tourist. If you purchase Dasani from somewhere on property, that will cost about $4. 5. There is actually a place where you can get some “free” drinks. And, that’s at the entrance of the Grand Hyatt West lobby entrance (by the bell hop). Between 11a’ish and 4:30’ish every day, there is someone there who will gladly give you a cup of either punch (non-alcoholic) or rum punch. There is no tip jar there, but I know that leaving them $1 is something they’d appreciate. Every time I walked from one part of the hotel to the other, I would find a way to make my way past this punch station. It probably saved me $50 in drinks a day that I would’ve spent otherwise at a bar. 6. The casino – although I admit my lack of planning costs me in this department, but I don’t usually bring loads of cash to a casino nor do I establish casino credit. If I feel like I want to play, I usually will take money out of my credit card (I have a card through my credit union that I keep handy solely for this purpose). I bring this up because the fee for withdrawing from your credit card here at Baha Mar is 3% of the amount withdrawn. That is actually incredibly reasonable. Here in Washington DC at the nearby MGM Grand National Harbor, that fee is 7%. And, most of the casino properties in Las Vegas levy 5%. 7. Invest in an afternoon at the Beach Club within the water park. Let’s assume that you plan to be at the water park all day. Let’s also keep in mind that we have the mom/dad/two kids scenario. This Beach Club is a premium experience within the water park. It’s a private area where you can rent an all-day chaise lounge chair for one adult ($100); a two-person day bed ($200); or a cabana (not sure of costs). This private area gives you access to their gorgeous infinity pool and a private bathroom area. But what made this worth it for us is that the entire $200 (we rented the day bed) can be used as food credit while you’re there. The food comes from a beachfront restaurant called 25 Degrees North, so the food is “high-end” as opposed to coming from a hot dog stand / burger stand. Technically, we purchased the day bed so only two of us are allowed in that private area. But the monitors are pretty lax about letting kids come in and out to connect with their parents. In any case, the kids would probably just check in with their parents, grab some food, and then head back to the main water park anyway. So, the $200 entry for us equated to good food throughout the day, private time for mom and dad, wading in the infinity pool (or joining up with the kids in the water park). BTW, while I say it’s $200, it’ll be $250 when you get the bill due to the VAT and auto gratuity. 8. Finally, consider whether this (or Atlantis) is where you really want to go. Let’s say you’re a solo business traveler and you find that you have meetings to attend / work to do from 9a-5p. You won’t then be able to enjoy the water park or the swimming pools (they all close at 6p). Do you then really need to stay at a property like this (as well as Atlantis) that charges $80’ish extra dollars for water park access and 4 bottles of Dasani daily? Or maybe your goal is to try the local island cuisine (like the restaurants of the Fish Fry where a taxi ride will be $22 one way there) more than just once. You may just want to find a different property all-together in downtown Nassau where you can still enjoy the island vibes and proximity to Bahamian culture without being charged all those fees for services you won’t really use and taxi costs that you can otherwise avoid.
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Date of stay: August 2022
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Room Tip: Pay more for the ocean view. You're going to a tropical island after all. Otherwise, why...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
132 Helpful votes
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Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded Aug 22, 2022
Dear homeryen88, Whoa! What can I say? Thank you, thank you, thank you. I know our Trip Advisor guests will appreciate your secret tips as much as I did. You have provided a wealth of invaluable information, and this truly helps our future guests decide if Grand Hyatt Baha Mar is the best fit for their island vacation. We are a high-end luxury resort (please know that Bahamian hotels and restaurants, regardless of location on the island, will also charge VAT and Service Fees) with everything a person could want on a tropical getaway: pristine beaches, fabulous pools, fun water park, unique restaurants, animal sanctuaries, casino, golf, sports courts, oh, the list goes on and on! It appears that you and your family had a wonderful vacation, and we hope to have the pleasure of your next stay. With gratitude, Gerald Ursulet Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chaselackmann wrote a review Yesterday
Tampa, Florida1 contribution
We have stayed at both Atlantis and Baha Mar and Baha Mar takes the cake for us! We will definitely be coming back as soon as we can. Everyone was so friendly and accommodating. The food was absolutely amazing as well; every meal was incredible.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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41mason wrote a review Yesterday
Nolanville, Texas1 contribution
Loved the trip. Fantastic food options, great service. Overall we were satisfied with the room, satisfied with the food and satisfied with the service. We will be coming back. Thank you baha mar! Had a great time
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Experience566341 wrote a review Yesterday
1 contribution
This place is huge and was very crowded. There were long waits at eating places. You need to make reservations for dinner or you won't be eating. I will say that the dinners were excellent. We just had to eat late in the evening since we didn't know we needed to make reservations until fairly close to our trip. Need to get out to the pools or beach by 10:00 am and even then may not get umbrellas for your chairs. 45 minute wait at Starbucks each morning. According to staff members, all of this and was only 80% to capacity.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ahmadwds wrote a review Yesterday
1 contribution
Eat at Carna, Cleo, Katsuya, Marcus, and Stix. All excellent. Do Pizza Lab for kids at lunch or dinner. Dinner spots are expensive here so a pie is a great option for kids. Do enjoy a drink and entertainment at the Jazz Bar and the Manor Bar. Don’t do club Bond unless you’re in 20s/early 30s. Opt for the Skybar at SLS instead. Do enjoy the water park and the beach. Food also tends to be more affordable at these locations so enjoy. Lastly, there is no best hotel here. There’s just what hotel best suits your needs. If spending the most money on your room is your need then Rosewood definitely delivers but price alone doesn’t make it the best it just makes it the most quietest. So if you want quiet go with Rosewood. If you have no kids and are still in your clubbing days and you know every Drake song including his features stay at SLS. Everyone else stay Grand Hyatt and enjoy.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vincent R wrote a review Yesterday
1 contribution
As a World of Hyatt member for 10 years, it is hard to believe that this property is associated with the Hyatt brand. Hyatt Hotels prides itself on hospitality and the guest experience, while the management and associates of the Grand Hyatt Baha Mar could care less! There is a very large staff presence everywhere throughout the hotel. Unfortunately, they are rude and don't seem to care about the guests, and have no problem making you feel unwelcome or that you are a bother. From the front desk to the pool, bar, food trucks, and even the towel hut, associates at this hotel are certain to treat guests with an unfriendly and unwelcoming affect. Outside of the price gouging, (which I will leave to all the other reviews you will read) the horrific guest experience and poor service are the most consistent discussions you will have with all the other guests at this hotel throughout your stay. The massive size of this property coupled with a large enough staff to manage it, clearly leads to issues with staff training, oversight, management and accountability. All of this is lacking and the guests are paying the price, literally and figuratively. Don’t let the social media influencers hoax you with their daily disingenuous posts about their amazing trip, they are not providing an accurate picture of the guest experience. In a 2019 response to a negative review on Trip Advisor about the terrible service, Ulrich Samietz-
General Manager wrote, “We have an ongoing associate training program in place in order to help our team improve in these areas. “ Unfortunately, after 4 years, the associate training program continues to fall short. Who do you blame? Leadership and management are as much at fault as the associates. The only pro is the water park, Baha Bay. My kids loved it. There are many other “friendlier” destinations in the Caribbean, so why choose the Grand Hyatt Baha Mar? I will never go back and would never recommend this property! Hyatt Hotels Corporation needs to conduct an “undercover” examination of the guest experience at the Baha Mar. They will be as surprised as I was…
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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J M wrote a review Aug 6
Cincinnati, Ohio3 contributions1 helpful vote
Our extended family of 15 recently visited (7/31-8/5)… all staying in the east tower of Grand Hyatt. To be fair to those reading: I have been to Bahamas over 20x. I know how it’s changed over the years. The Hyatt at Bahamar The bad: 1. We arrived late due to flight issues around 3:30 pm. 2 of 3 rooms were ready. My family’s room was not. I was promised a phone call and stored our stuff in another family’s room. No time was given but we were told “soon”. By 8 pm we still hadn’t heard. The front desk staff was rude at best, dismissive and condescending at their worst. At 8pm— a gentleman next me had the SAME issue and was screaming that he wouldn’t pay for his first day. I took a calmer approach and was given “an upgrade” an ocean view. Swell! A whole day wasted so I could hang from the balcony to get a tiny glimpse at the ocean through the parking lots. Not an upgrade AT ALL. Even more,I was told by the staff that NO rooms( in the category we selected) were ready at 8 pm so this was clearly the only option left for us. This was not a “one off” and a major deterrent on day 1. We missed dinner with the rest of the group and the experience put a big damper on our first night. Finally, I want it known that the front desk kept blaming it on us stating “we wanted to be together.” I told them many times earlier in the day we just want reasonably close and didn’t want to pay for a more expensive room than we selected 8 months ago. And by the second time back at the desk I literally stated “I don’t care where it is just any room to sleep my family” 2. Food- some places were exceptional— Marcus, swimming pig,cleo. However, the lunch options are OUTRAGEOUSLY priced and getting a drink or food will take you atleast 30 -45 min regardless if you are the sole customer in line. I bought my 5 year old 2 tacos from the beach taco truck and the very rude staff decided upon themselves to tip themselves an extra $35 dollars. My total on my bill was $60 for two chicken tacos. I am still trying to get that back bc the day we departed the front desk conveniently couldn’t print until about 5 mins before of ride left for their airport. Leaving us in a total rush looking at 2 pages of charges. 3. The resort won’t accommodate large groups for dining. I get that the vibe is to have lots of small intimate places to eat. But this is a mega resort with a high entry price point. I saw MANY families meeting up in large groups at the pool. It is impossible to get reservations on the app for a party over six. 4. The staff is generally VERY rude. There are some decent folks, but something is majorly off at Bahamar. I don’t want to be scowled at for ordering a drink or walking up to a counter to order food. I don’t want to get blamed for my room not being ready at 8 pm. It’s terrible to feel bad for wanting to eat and drink and sleep where I paid to do so. The good: 1. Tons to do for kids. The water park is awesome. I’ve been to Atlantis atleast 15x and Bahamar is a fresh take and just as nice as Atlantis was back in the late 90s-00s. My kids LOVED all the different pools, feeding birds, seeing different fish, etc. 2. Beach gear. The free kayaks were great. Life jackets too. The website states snorkel masks and NOPE —none available so tack on an extra 45-75 per person if you need to buy those. Still, it was nice to be able to do the kayaks any time.( be warned- the staff won’t help you and at one point told my 7 year old to get off a board bc someone else had been waiting longer. That was comical bc I had asked how to get in the line and the other rude employee told me just to “take it from whoever comes in next”… contradictory!) 3. Very easy to get to. This is a quick drive from the airport. 10 minutes tops. Overall: I would never go back. And if my kids didn’t love the slides and the time with their cousins, I don’t think I’d be nearly as pleasant about the experience. Check your bills, be prepared to be treated like crap for $1500 day and enjoy the water park, pools, casino, and (somewhat clean) beach!
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Date of stay: August 2023
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Trip type: Traveled with family
Room Tip: Check your bills. The staff will add extra tip money. Your room won’t be ready on time. Expect to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded yesterday
Dear Jenniferml148JD, Thank you for choosing Grand Hyatt Baha Mar for your extended family vacation. Please know that it was our true endeavor to curate the vacation of a lifetime, one that you and your family would love to repeat time and time again, and it appears we missed the mark. Our sincerest apologies. Trust that your pros and cons have been well received and will be effectively addressed where possible. We always look for ways to improve, and your detailed feedback is constructive. We understand (and are genuinely disappointed) that you have no intention of returning to our property. Still, we hope you will consider staying at another Hyatt property in the future. The Hyatt family of resorts is synonymous with quality and excellence, and we would not want this stay to tarnish your faith in our brand. Warmly, The Grand Hyatt Baha Mar Guest Relations Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alishahlaee wrote a review Aug 6
Katy, Texas2 contributions2 helpful votes
Nasty hotel personnels , houskeeping is never available , went to front desk at 9 pm to complain about housekeeping , asked for manager , nasty front desk employee , kept me for an hour and then she said manager was on Lunch break , at 9 PM , so I went back to my room , there was no point to argue with her.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Resort Manager, Other at Grand Hyatt Baha Mar
Responded yesterday
Dear alishahlaee, Thank you for bringing your stay to our attention. We apologize for the disappointing experience at Grand Hyatt Baha Mar. We deeply apologize for the negative encounters with our team members and the inconvenience you faced with housekeeping availability. This does not reflect the level of service we strive to provide, and we will pass your review to our leadership for necessary adjustments. Please trust that we want our guests to enjoy an enchanting vacation during their stay, and we are saddened to know we woefully missed the mark during your time with us. We hope you will accept our apologies and give us another chance to impress in the future. Warmly, The Grand Hyatt Baha Mar Guest Relations Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beevang2014 wrote a review Aug 6
1 contribution
I didn’t like too many fees to stay there. Bad housekeeping and customer service. People who worked there did not work efficiently. I made reservations to restaurants but they did not have it even though I had email confirmations. I didn’t like that all facilities and beach closed outdoors at 7pm when it’s still so nice out.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€389 - €672 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
1799
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GRAND HYATT BAHA MAR - Updated 2023 Prices & Resort Reviews (Bahamas/New Providence Island)

Frequently Asked Questions about Grand Hyatt Baha Mar
Which popular attractions are close to Grand Hyatt Baha Mar?
Nearby attractions include The Daiquiri Shack (0.3 miles), The Current: Baha Mar Gallery & Art Center (0.09 miles), and Baha Mar Casino (0.09 miles).
What are some of the property amenities at Grand Hyatt Baha Mar?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Baha Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Baha Mar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Baha Mar?
Yes, parking is available to guests.
What are some restaurants close to Grand Hyatt Baha Mar?
Conveniently located restaurants include Pizza Lab, Daiquiri Shack, and Jazz Bar.
Are there opportunities to exercise at Grand Hyatt Baha Mar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Baha Mar have an airport shuttle?
Yes, Grand Hyatt Baha Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Hyatt Baha Mar have airport transportation?
Yes, Grand Hyatt Baha Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Baha Mar?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Baha Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.