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SLS Baha Mar

Traveler (323)
Room & Suite (106)
Pool & Beach (92)

About

#8 of 35 hotels in New Providence Island
Location
Cleanliness
Service
Value
SLS Hotels takes its standards of style, luxury and service to an exotic new locale with SLS Baha Mar. Combining a five-star hotel experience with elements of creativity and community, SLS Baha Mar is an irresistible Bahamian retreat for the most discerning global traveler. Located on Baha Mar Boulevard in Nassau, SLS Baha Mar features 299 rooms, world-class décor, and unforgettable dining and nightlife experiences.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Luxury
410Reviews
57Q+A
60Room tips
Traveler rating
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  • 62
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Popular mentions
My husband and I returned from the SLS Baha Mar last week. We had a great, relaxing getaway. The hotel is beautiful and well kept. Our room was lovely and we had a beautiful view of the ocean from our balcony. There were numerous pools on the complex and we were always able to
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Response from RichardA4336, General Manager at SLS Baha Mar
Responded 3 days ago
Dear Grace, How lovely of you to send through your kind comments and I will especially recognize Carla for taking such good care of you. Do come back again soon. Brgds, Richard
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so our shower day 2 stunk of sewage.. our kitchen sides dirty the day we arrived .. we booked a suite as staying with our 3 year old.. when we arrived there was no bed for my son I called and asked the bell boy was lovely and hot is one .. we were then called hours later told we
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Response from RichardA4336, General Manager at SLS Baha Mar
Responded 3 days ago
Dear Lucie, Please accept my deepest apologies for the various issues you faced whilst with us, especially that you had trouble getting a bed for your 3 year old, which I believe we provided complimentary in the end. Nevertheless I know from speaking with my management team on reception that you experienced numerous challenges with our service delivery and I am so sorry about our shortfalls. You can be sure that I am addressing each and every one of your comments with the respective persons responsible so that there can be no repetition. I do hope that you will somehow find it within you to give us a second chance and if so please do course your reservation through my office so I can make extra certain of your complete satisfaction. Once again I am sorry for your disappointment. Yours sincerely, Richard
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Stayed at SLS with friends. The hotel itself but the service at times was terrible. TV in my room broke every night. Had to call 3 times to fix it. Coffee maker was broken. Last day housekeeping never showed up. I called 3 times and was told it’s coming. Then they even stopped
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Response from RichardA4336, General Manager at SLS Baha Mar
Responded 3 days ago
Dear Odyssey, How sorry I am that you encountered poor service whilst with us. Unfortunately the TV issue is in the hands of one of our providers that they are trying to resolve, nevertheless there is no excuse for the let down you faced with housekeeping, EMT, Front Desk and Cashiers. I shall be addressing your valid comments with the teams so we can improve. Once again, my sincere apologies. Richard
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+1
We stayed here back in January and had the best time. The rooms were gorgeous, bathrooms were top notch and grounds simply beautiful. We spent quite a bit of time in the sports book, and want to shout out Van, Kevin and Don who took great care of us while we were there! Gerson
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Response from RichardA4336, General Manager at SLS Baha Mar
Responded 3 days ago
Dear July, How kind of you to take the time to send through your lovely comments and we shall recognize your friends from the Sports Book. Your advise on dining after check out is duly noted. Do come back again soon. Brgds, Richard
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I have stayed at Atlantis and The Ocean Club on previous visits to the Bahamas. This time around i decided to try something different. I have stayed at other SLS properties and they have been wonderful, this one however is atrocious. The hotel lobby is beautiful but that’s about
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Response from RichardA4336, General Manager at SLS Baha Mar
Responded 3 days ago
Dear Montgomery, Thank you for taking the time to write to us and I am so sorry you encountered poor service , your toilet malfunctioned and you had challenges with your TV. I also note your comments about unfriendly colleagues and high prices. I will definitely discuss these issues with the Team to see how we can improve. Once again I am sorry we disappointed you. Sincerely, Richard
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PRICE RANGE
$286 - $650 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
299
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