I could not have more nice things to say about the overall customer service at the SLS. Every staff member we've come into contact with addresses us with a smile and a friendly greeting. Danielle at the front desk has made our experience here unforgettable. She not only remembered us by name after check-in, but she was willing to go the extra mile to make sure our stay was comfortable. I highly recommend staying here at the SLS Baha Mar!
Great experience all around! Super safe with all the covid protocols, feel very comfortable in the hotel and walking around. First night here and Sat at the bar at Katsuya outside and it was amazing!!!!! Highly recommend!
We pre-paid for the airport pick up and it was great! - We met our driver in the Baha Mar lounge and were escorted in a lovely air-conditioned luxury vehicle to our resort. Our room was not ready upon arrival which was fine, however, the front desk didn’t offer to take our bags and couldn’t really provide an ETA on when we could check back in for an update. We ended up dragging our bags around the property for an hour before returning to ask. (Feedback: Concierge or someone should really offer to tour guests at this time, the property is HUGE - and are all connected. The onsite digital property maps aren’t great, and there are no paper ones either) We really had to do our own investigating/research/asking questions to find things out about the SLS + other sites on the property. If someone had sat down with us and showed us great lunch spots, drink spots, how to navigate certain areas, it would of not only taken up time till our room was ready but have made a huge difference in the overall first impression experience. Booking: If you booked at the “4th” night complimentary promotion be prepared for a whole song and dance about a discounted room rate and it’s not really free, It’s discounted blah blah. It’s SUPER misleading in my opinion. I booked almost 6 months prior to my check-in and am almost positive it didn’t have this information listed but be prepared the rate you “BOOKED” at, is the discounted rate. You are not getting an additional discount, or 4th night complimentary - SUPER misleading and Id have to imagine creates a lot of confusion for guests. It would seem much more advantageous to me to just show clear discounts on the room rates. The Room: It was cute and spacious. A few things to note: the bathroom doesn’t have a door, it’s a curtain. There is also no fan, you can hear every noise in the bathroom. Also, the doors for both the shower + bathroom are this cool mirror reflection - Shower is cool - Bathroom is odd. Overall the room was nice. The Pools: We hung out at Bungalow pool and it was really fun. A great vibe Get a pitcher if you can. They could provide a few more towels for the lounge chairs as they get soaked very easily and then your just laying on a wet towel. Privilege Pool: If you’re 2 people - have some drinks at the bar and enjoy the fun! It’s a great vibe vs having to commit to a cabana all day. It rained both days we were there so I would’ve been less than thrilled to have to shelled out $$ and then leave for the rain. Dining: For breakfast, we went to Cleo and 3 Tides, both were really enjoyable! We went to dinner at Katsuya, Costa, and Shang Bao - ALL FANTASTIC and a must-do. Costa has an amazing outdoor ambiance. We also got a quick meal at Stix it was ok. The last night we were there we asked the SLS front desk if there was any place for a small dessert/treat ect- They said “maybe” Sugar Factory had something to go. We ventured down to Sugar Factory and discovered SOO many beautiful shops, beautiful grounds, AND a cute little restaurant with all Sugar Factory desserts!--- HUGE Miss. I realize it’s technically on Hyatt property, but they are ALL connected and never mentioned! Baha Bay: Another missed opportunity by the front desk in terms of sharing about this space. This is a great area! They have 25 north restaurant, and some awesome snack/drink stands that we didn’t discover till a day or so into our stay. The Baha Bay has an infinity pool that you need to reserve ($$) lounge chairs for. It’s a very tranquil quiet vibe there. The water park is super fun and the Flo Rider is a must-do! -…
Highly recommend 25 North for delicious food and drinks. Best food we had while staying at the SLS Baha Mar. You will be taken care of by Shanique at the bar with excellent, fun and friendly service! And Vano makes the best mojitos on the island!
A night to remember. Our server was the highlight our dinner. Food came out in a timely manner also. Anyone going to dine ask for Teddy!!!!!!! She made us laugh straight through. Keep up the good work.