Sandals Royal Bahamian Spa Resort & Offshore Island
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (2240)
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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandals Royal Bahamian Spa Resort & Offshore Island
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 37 hotels in Nassau
Location
Cleanliness
Service
Value
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”.
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Room & Suite (2,240)2,240
Full view
Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Business Center with Internet Access
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Location
Full view
61Somewhat walkable
Grade: 61 out of 100
10Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
West Bay Street, Cable Beach, Nassau 13005 New Providence Island
Getting there
Rental CarsSee rental cars from $85/day
11,517Reviews979Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Sandals- In addition to a formal in-person complaint, while at the resort, this is the third time I am contacting customer service. During our stay in October 2019, we experienced terrible service. Prior to our departure, we spoke with the management team at the regarding this issue. We were was told that we would hear back regarding compensation, after an investigation was completed, but we have not heard one thing regarding the status. After an extended period of time, I submitted an electronic query regarding the matter and was told the “investigation” was still ongoing. Overall, we have not been shown the courtesy, nor respect we deserve. During our stay we experienced the worst service; our Sandals experience was subpar to say the least! I brought brought down eight (8) other people (group code SG19135914), which brought your resort nearly 15,000 dollars. Now, adding insult to injury, I (we) are have not been shown the courtesy of closure.…
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Date of stay: October 2019
Rooms
Service
Room Tip: Do not pay for butler service!
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Helpful
Responded 3 weeks ago
Hello and thank you for sharing your thoughts with us again. We can certainly understand your concerns and wish to clarify that compensation was indeed offered but has not yet been accepted. Please reach out to us again at Customersupport@sandals.com as per our last private correspondence to confirm acceptance. We look forward to hearing from you.
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I had a massage at the Red Lane Spa and let me tell you, it was one of the best massages I ever got (Thailand still unbeatable but it was comparable). Sophia Klright was fantastic, ask for her. Overwater bungalow was spectacular and Charles and Delroy services impecable.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
Helpful
Responded 4 weeks ago
Hello and thank you for rating our resort! It truly was a pleasure having you stay with us at Sandals Royal Bahamian. We appreciate your positive feedback and definitely look forward to hosting you again in the near future for another great vacation experience!
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+1
This was our 4th time visiting Sandals.. 2nd time at this location. I think Sandals just keeps getting better in our experiences. The staff is always so friendly and accommodating. I talked to the loyalty desk manager and she went above to make the trip extra special for a few requests. Dining at Gordon's on the pier was amazing, Kimonos was great and really every place we chose to eat at... The tranquility and relaxation felt at Sandals is really amazing just walking around with a cold Sands beer and listening to the music and greeted by friendly smiles by the staff. The private island, beautiful snorkeling spots of the back of the private island (catch the early boat over and stay all day.. HIGHLY recommended), cabanas on the back side of the private island, hammocks.. and other surprises!!, everything about the resort is phenomenal!! We will definitely be back!…
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Date of stay: February 2020
Rooms
Location
Service
Helpful
Responded 4 weeks ago
Hello and thank you for taking the time to share your review of Sandals Royal Bahamian. We were very happy to read your review as it seems we were successful in our endeavor to provide you with an unforgettable vacation, filled with memories that you will cherish for years to come. We remain dedicated to offering a service where we go above and beyond for our guests and we very much appreciate your positive words. We look forward to hosting you again in the near future.
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Let me start by saying, my husband and I WERE loyal Sandals customers. Our vacation scheduled for July 2020 would have been our 7th Sandals trip. Heck, we were even married at a Sandals. All that said, my husband and I opted to cancel this trip, well before the 30 days was up - due to me being at an elevated risk. In that same week, it was announced that the resort wasn't even opening until Nov. 1, 2020, so we couldn't have gone even if we had decided to travel. After 2 phone calls and 4 weeks, we finally got a refund on the room portion of the trip, but nothing on the airfare. The customer service rep tried saying it was up to the airline. I contacted American Airlines, and they said it all had to be worked out with the booking agent - Sandals. After two more phone calls and emails, I was told I could use a lesser portion of a "credit" with American through next year, but I would have to book the flight through Sandals. I asked for this information in writing, whether on regular paper and through the mail, or an email. Nope, they said they wouldn't do that. If I have a "credit" with your company, why are you scared to document that? Sorry, but Sandals only looks out for their bottom line, and not true customer service and loyalty. Try another all inclusive - they don't have the only all inclusive options out there. And quite frankly, some of their resorts aren't the friendliest or best out there anyway. They're always chasing after you to buy upcharge items (like wines at dinner, additional sight seeing on the island, etc.). In the end, they just want your money, and that's all they want and care about.…
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Date of stay: July 2020
Service
2 Helpful votes
Helpful
Responded Jul 12, 2020
Hello and thank you for taking the time to share your review. Sandals and Beaches Resorts remains committed to providing our guests a safe and relaxing environment in which to enjoy their time away from the pressures of everyday life. We understand that the decision to travel is a personal one and we respect this decision. When it comes to judging risk, we respect the authority of the governing bodies responsible for issuing travel advisories and health advisories. We of course understand the current situation we are faced with and have introduced some additional flexibility, such as the ability for guests to revise their 2020 booking due to concerns related to COVID-19 (for 12 months from the original date of travel.) Any seasonal price changes or charges imposed by airlines and travel insurers are beyond our control. However, provided that guests complete their original 2020 travel within 12 months of their travel date (not including black-out dates), there are no penalties for delaying a booking. For guests that decide to cancel their booking entirely or who are prevented from traveling to the island, regular cancellation penalties do apply. We continue to follow all developments in real-time and ensure strict adherence to recommendations by the WHO and CDC. Should you have any lingering concerns, we invite you to reach out to us at our 1-800 number and we would be happy to provide more in depth detail or discuss said concerns.
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Very disappointed in the lack of flexibility from Sandals during a worldwide pandemic. When most businesses adjusted and offered fair returns, Sandals held on tight to their profits. We initially cancelled our trip in March because sandals was not allowing people to travel to their resort during our desired date in April. We opted to cancel because my wife and I both work in healthcare and there was much uncertainty surrounding the pandemic at the time. Pushing our vacation out a whole 12 months was too risky. We initially had push back from getting a full refund because sandals told us we were within the 30 day mark to only recover half our refund. This was completely unreasonable because we contacted sandals so many times and couldn’t get through. We then received an email stating not to call them because of influx of calls — so we waited for them to call. When they called they only wanted to reschedule and not give me my full refund because of their 30 day policy. It was completely absurd. We finally were able to receive our full refund. However, we just received the last half of our refund today, June, 19th. We requested our refund March 25th or so. It took 3 months and me reaching out to them on multiple occasions to receive my refund. The company gave the same excuse each phone call explaining they “haven’t released the funds.” It made no sense. We lost our insurance money that we put down, which is fine. We also lost our deposit. I don’t agree with their business proceedings and find it unethical. We enjoyed our trip to St. Lucia 2 years ago very much. Jamaica was just “ok.” Regardless, due to so much effort to obtain my partial refund and heartache I will no longer be traveling to sandals and will recommend other resorts over sandals. During times of crisis, leaders rise to the occasion. Sandals proved to their customers that their own profits are more important than future business.…
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Date of stay: April 2020Trip type: Traveled as a couple
8 Helpful votes
Helpful
Responded Jun 25, 2020
Hello and thank you for taking the time to share your review. Sandals and Beaches Resorts remains committed to providing our guests a safe and relaxing environment in which to enjoy their time away from the pressures of everyday life. We understand that the decision to travel is a personal one and we respect this decision. When it comes to judging risk, we respect the authority of the governing bodies responsible for issuing travel advisories and health advisories. We of course understand the current situation we are faced with and have introduced some additional flexibility, such as the ability for guests to revise their 2020 booking due to concerns related to COVID-19 (for 12 months from the original date of travel.) Any seasonal price changes or charges imposed by airlines and travel insurers are beyond our control. However, provided that guests complete their original 2020 travel within 12 months of their travel date (not including black-out dates), there are no penalties for delaying a booking. For guests that decide to cancel their booking entirely or who are prevented from traveling to the island, regular cancellation penalties do apply. We continue to follow all developments in real-time and ensure strict adherence to recommendations by the WHO and CDC. While we understand and respect your position, it is our genuine hope that in time, we may welcome you back to our shores.
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PRICE RANGE
$554 - $1,505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals royal bahamian spa resort & offshore island hotel nassau, sandals royal bahamian spa resort and offshore island, sandals bahamas, sandals royal bahamian cable beach, sandal resort bahamas, sandal royal bahamian, sandals bahamian
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
404
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Claim Your Listing Frequently Asked Questions about Sandals Royal Bahamian Spa Resort & Offshore Island
What are some of the property amenities at Sandals Royal Bahamian Spa Resort & Offshore Island?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sandals Royal Bahamian Spa Resort & Offshore Island?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandals Royal Bahamian Spa Resort & Offshore Island?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Sandals Royal Bahamian Spa Resort & Offshore Island?
Conveniently located restaurants include Wok N Roll Chinese Restaurant & Bar, Social House Sushi & Grill, and Meze Grill.
Are there opportunities to exercise at Sandals Royal Bahamian Spa Resort & Offshore Island?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sandals Royal Bahamian Spa Resort & Offshore Island have an airport shuttle?
Yes, Sandals Royal Bahamian Spa Resort & Offshore Island offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Royal Bahamian Spa Resort & Offshore Island?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Royal Bahamian Spa Resort & Offshore Island offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sandals Royal Bahamian Spa Resort & Offshore Island?
Many travelers enjoy visiting Queen's Staircase (4.5 miles), Fort Charlotte (3.2 miles), and Fort Fincastle (4.5 miles).
Does Sandals Royal Bahamian Spa Resort & Offshore Island have any great views?
Yes, guests often enjoy the harbor view available here.
Is Sandals Royal Bahamian Spa Resort & Offshore Island accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.