Sandals Royal Bahamian Spa Resort & Offshore Island
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (2300)
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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandals Royal Bahamian Spa Resort & Offshore Island
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 39 hotels in Nassau
Location
Cleanliness
Service
Value
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”.
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Room & Suite (2,300)2,300
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
10Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
West Bay Street, Cable Beach, Nassau 13005 New Providence Island
Getting there
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11,514Reviews984Q+A100Room tips
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Popular mentions
I am coming on here to write a review for the same reason everyone else has recently. Sandals refuses to refund our money even though they chose to close their resort. Starting from the beginning...my husband and I booked our honeymoon here for April of 2020. Because of COVID we had to postpone our wedding and they rebooked us for June of 2020. We were sent an email to call immediately to discuss our upcoming trip where they told us they were shutting their resort down. They had to postpone our trip an entire year which at the time we had no problem with doing (being that a national pandemic was going on). We receive another email this morning saying the same thing. "Please call us immediately in regards to your trip." When my husband called they said they will now be opening the resort on May 1st so they will have to postpone us again but gave no reason as to why. We decided we didn't want to do this because this is our honeymoon trip and we just want to go somewhere already and celebrate us. We asked for our money back and they say no and all they can offer us is a "travel certificate." At this point we do not want to go to any sandals resorts and they hold your money hostage to where you have no choice but to go. Their hospitality processes and their customer service is terrible and the manager we spoke to had an attitude no matter what we said. They don't care about you and all they want is your money. I will forever avoid any Sandals resorts. There are people on here who have been members of sandals and have still been treated poorly and will not get their money back. We have filed a dispute with our credit card company so that we can get our money for services that were never rendered.…
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Date of stay: February 2021
4 Helpful votes
Helpful
Response from Beron Hurst, Owner at Sandals Royal Bahamian Spa Resort & Offshore Island
Responded Feb 28, 2021
Hello and thank you for taking the time to share your review. Sandals and Beaches Resorts remains committed to providing our guests a safe and relaxing environment in which to enjoy their time away from the pressures of everyday life. We understand that the decision to travel is a personal one and we respect this decision. When it comes to judging risk, we respect the authority of the governing bodies responsible for issuing travel advisories and health advisories. The safety and care of our guests and team members is our highest priority and, should you present symptoms or face any health issues while visiting our resort, we will ensure you receive immediate care by our on-site medical professionals, and we will coordinate with local health authorities to provide additional support from public health care professionals as necessary. In addition to the very high standards of hygiene under which we normally operate, we have implemented a number of Sandals Guaranteed Cleanliness Standards which will also aid to prevent the spread of the virus. We of course understand the current situation we are faced with and have introduced some additional flexibility, such as the ability to revise bookings due to concerns related to COVID-19. For guests that decide to cancel their booking entirely or who are prevented from traveling to the island, regular cancellation penalties do apply. We continue to follow all developments in real-time and ensure strict adherence to recommendations by the WHO and CDC. Should you have any lingering concerns, we invite you to reach out to us at our 1-800 number and we would be happy to provide more in depth detail or discuss said concerns.
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+1
Hotel's Favorite
This was our 4th time visiting Sandals.. 2nd time at this location. I think Sandals just keeps getting better in our experiences. The staff is always so friendly and accommodating. I talked to the loyalty desk manager and she went above to make the trip extra special for a few requests. Dining at Gordon's on the pier was amazing, Kimonos was great and really every place we chose to eat at... The tranquility and relaxation felt at Sandals is really amazing just walking around with a cold Sands beer and listening to the music and greeted by friendly smiles by the staff. The private island, beautiful snorkeling spots of the back of the private island (catch the early boat over and stay all day.. HIGHLY recommended), cabanas on the back side of the private island, hammocks.. and other surprises!!, everything about the resort is phenomenal!! We will definitely be back!…
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Date of stay: February 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Shawn Redhead, Owner at Sandals Royal Bahamian Spa Resort & Offshore Island
Responded Aug 27, 2020
Hello and thank you for taking the time to share your review of Sandals Royal Bahamian. We were very happy to read your review as it seems we were successful in our endeavor to provide you with an unforgettable vacation, filled with memories that you will cherish for years to come. We remain dedicated to offering a service where we go above and beyond for our guests and we very much appreciate your positive words. We look forward to hosting you again in the near future.
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+1
Sandals Royal Bahamian is a mature Caribbean resort offering lots of charm with Caribbean Ocean views as far as the eye can see. Upon arrival you’re greeted with towering Greek mythological Gods and which sets the mood and you’ll know you’ll be in great hands. Sandals has many resorts in their chain, this is one of the few that have a private Island easily accessible with a 5min ferry ride. The rooms are nice, some are a little dated, but they were all clean. I’d suggest booking a suite with an ocean view to get the best of the room quality and views at the resort. The expansive resort has many restaurants to choose from; Soy, Gordon’s on the Pier, the Crystal Room and Baccarat were amongst our favorites. The service was decent and the servers were pleasant, the pace of dinner service is on the slower side which gives you time to relax and converse with each other. The Pools were nice and situated to get the maximum sun exposure, some of the pools and water could get a little dirty later in the day so enjoy earlier if possible. The beaches are beautiful with the soft white sand as you’d expect, the waves calmly hitting the shore with the sun beaming with a cold drink in hand was perfect. We loved the mature flowers, landscaping and plants around the resort, it gave it a nice tropical charm which some newer resorts miss. The Island was our favorite spot, relax on the beach, get a massage at Red Lane Spa and soak in the calmness and tranquility of the Island. It drew far less people and even on busier days, you could spread out and not be around anyone if need be. We appreciated having the best of both worlds, could sit and vibe by the party pools or get away and relax when needed. Sandals Royal Bahamian offers a variety of experiences for the Adult All Inclusive getaway. We’d give it 3-4 Stars for room quality, service, food quality and overall experience.…
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Date of stay: February 2020Trip type: Traveled as a couple
3 Helpful votes
Helpful
Response from Jenny G Baptiste, Owner at Sandals Royal Bahamian Spa Resort & Offshore Island
Responded Jan 15, 2021
Thank you for your positive feedback. We are delighted that you enjoyed your stay in our Sandals Royal Bahamian and returned home with many wonderful memories, which you will cherish forever. It was an honor to host you, we look forward to seeing you again.
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I am concurring with the others who have posted here about losing their money due to "cancellation policies". And as others have said... I DID NOT CANCEL MY RESERVATION, SANDALS DID!!! We made our reservation in 2019 while visiting Sandals in Jamaica. Our reservation dates were July 6-11, 2020. When COVID happened, we became concerned about being able to make the trip. However, we were assured there would be the ability to have a refund if we cannot go. At the beginning of June, Sandals said they planned to reopen July 1. Great...we will still get to have the much needed vacation we had been looking forward to. On June 12, we received an email from Sandals that the resort would NOT open July 1 but would open November 1 (and I'd like to note that as of today, they are still not open). At that point we decided to request a refund - we cannot take off in the middle of school. We were told by Sandals that because we didn't request a refund within 30 days of our reservation date, then we would not get a refund. We didn't cancel our reservation, Sandals did when they decided not to open the resort. We were still planning to keep our reservation, still had our flights scheduled (which when we cancelled our flights, there was no discussion needed - they gave us our money back with no hassle). We weren't notified of closure with 30 days to cancel...and I fully believe Sandals did that on purpose so as not to refund. Of course there was the offer to move our reservation to summer 2021, but at this point, we don't want to ever go to another Sandals resort. To this date, we are still disputing this charge our credit card company because Sandals quit corresponding with us. Real nice customer service there! Dear Sandals...don't bother with your "canned" response here. You haven't wanted to resolve this issue in the last 5 months, so don't try to look like you care now. You only care about stealing from potential guests.…
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Date of stay: July 2020
Location
Cleanliness
Service
8 Helpful votes
Helpful
Response from Aaron Benjamin, Owner at Sandals Royal Bahamian Spa Resort & Offshore Island
Responded Dec 4, 2020
Hello and thank you for taking the time to provide such detailed feedback of your stay at Sandals Royal Bahamian. At Sandals and Beaches Resorts, we seek to provide our guests with service that surpasses their expectations from beginning to end. In particular, we try our best to ensure that guests understand our simple and transparent policies, terms, and conditions at every point of contact. In relation to your concerns about our cancellation policies, we wish to assure you that our pre-travel team is required to inform all guests of land and air cancellation policies prior to finalizing a reservation. Our records indicate that an attempt was made to explain our terms and conditions and an offer for an extension was also made as well to you before you agreed to cancel. It is regrettable that, in spite of the best efforts made by our senior management to resolve your concerns, you remain dissatisfied. We apologize for any inconvenience you have experienced and hope that, in the future, we may host you and your family to experience the level of service we are known for.
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We booked a room with Sandals, Bahama for our vacation and the borders of the country were shut down prior to our scheduled stay. They could not and did not provide a room to us but kept our entire deposit of $4500. No other resorts were doing this. This company will do whatever they can to keep your money whether or not they can provide you a room. Unbelievable! Crooked! Immoral management making these decisions. Show them you care about their illicit business practices and book somewhere else!
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Date of stay: August 2020
Service
7 Helpful votes
Helpful
Response from Shawn Redhead, Owner at Sandals Royal Bahamian Spa Resort & Offshore Island
Responded Oct 19, 2020
Hello and thank you for your reaching out to us with your feedback. We would like to know a bit more about your experience as your input is very important to us and assists us with perfecting our service and product. Kindly reach out to our Customer Care team (customersupport@sandals.com) with the details of your stay and we will be happy to review your matter in its entirety. We look forward to hearing from you soon and appreciate your commitment to improving our brand.
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PRICE RANGE
$554 - $1,505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals royal bahamian spa resort & offshore island hotel nassau, sandals royal bahamian spa resort and offshore island, sandals bahamas, sandals royal bahamian cable beach, sandal resort bahamas, sandal royal bahamian, sandals bahamian
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
404
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Claim Your Listing Frequently Asked Questions about Sandals Royal Bahamian Spa Resort & Offshore Island
What are some of the property amenities at Sandals Royal Bahamian Spa Resort & Offshore Island?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sandals Royal Bahamian Spa Resort & Offshore Island?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandals Royal Bahamian Spa Resort & Offshore Island?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sandals Royal Bahamian Spa Resort & Offshore Island?
Yes, free parking is available to guests.
What are some restaurants close to Sandals Royal Bahamian Spa Resort & Offshore Island?
Conveniently located restaurants include Wok N Roll Chinese Restaurant & Bar, Social House Sushi & Grill, and Meze Grill.
Are there opportunities to exercise at Sandals Royal Bahamian Spa Resort & Offshore Island?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sandals Royal Bahamian Spa Resort & Offshore Island have an airport shuttle?
Yes, Sandals Royal Bahamian Spa Resort & Offshore Island offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Royal Bahamian Spa Resort & Offshore Island?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Royal Bahamian Spa Resort & Offshore Island offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sandals Royal Bahamian Spa Resort & Offshore Island?
Many travelers enjoy visiting Queen's Staircase (4.5 miles), Fort Charlotte (3.2 miles), and Fort Fincastle (4.5 miles).
Does Sandals Royal Bahamian Spa Resort & Offshore Island have any great views?
Yes, guests often enjoy the harbor view available here.