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Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandals Royal Bahamian
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 38 hotels in Nassau
Location
Cleanliness
Service
Value
• An exclusive Penthouse Fitness Centre with panoramic ocean view. • Offshore island, Sandals Cay has Zen Spa and Fire Pits. • Extra comfortable, ultra luxurious Day Beds poolside on Sandals Cay • Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. • Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools • Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.• 11 Dining Options featuring an array of cuisine from French to Bahamian. • Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street. • Voted Sandals Resorts “World’s Leading All-Inclusive Company” 23 years in a row. • Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 26 years in a row. • Voted Sandals Royal Bahamian “The Bahamas Best Resort Spa”.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Location
Full view
61Somewhat walkable
Grade: 61 out of 100
20Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
West Bay Street, Cable Beach, Nassau 13005 New Providence Island
Getting there
Rental CarsSee rental cars from $51/day
11519Reviews988Q+A100Room tips
Reviews
Traveler rating
- 6,109
- 2,703
- 1,344
- 767
- 596
Time of year
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Popular mentions
I can’t believe I spent this much money for the food service to be this slow. The food just arrived an hour and 15 mins after getting here. No refills on drinks. Earlier at a different restaurant, the drink (soda) never even came! Very disappointing! I thought a Sandals resort would be the ultimate experience, guess not.
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Date of stay: August 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Beron Hurst, Owner at Sandals Royal Bahamian
Responded Sep 7, 2021
Hello and thank you for sharing your review of Sandals Royal Bahamian. While it seems you enjoyed your stay overall, we are disheartened to see that you may have returned home with a diminished opinion of our team members. We remain dedicated to offering a service where we go above and beyond for our guests, ensuring that the memories attained will leave a smile on every face and we apologize if this was not made more evident to you during your stay. Your review is greatly appreciated and we do hope that we will be welcoming you back to one of our resorts in the future!
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+1
Hotel's Favorite
This was our 4th time visiting Sandals.. 2nd time at this location. I think Sandals just keeps getting better in our experiences. The staff is always so friendly and accommodating. I talked to the loyalty desk manager and she went above to make the trip extra special for a few requests. Dining at Gordon's on the pier was amazing, Kimonos was great and really every place we chose to eat at... The tranquility and relaxation felt at Sandals is really amazing just walking around with a cold Sands beer and listening to the music and greeted by friendly smiles by the staff. The private island, beautiful snorkeling spots of the back of the private island (catch the early boat over and stay all day.. HIGHLY recommended), cabanas on the back side of the private island, hammocks.. and other surprises!!, everything about the resort is phenomenal!! We will definitely be back!…
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Date of stay: February 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Shawn Redhead, Owner at Sandals Royal Bahamian
Responded Aug 27, 2020
Hello and thank you for taking the time to share your review of Sandals Royal Bahamian. We were very happy to read your review as it seems we were successful in our endeavor to provide you with an unforgettable vacation, filled with memories that you will cherish for years to come. We remain dedicated to offering a service where we go above and beyond for our guests and we very much appreciate your positive words. We look forward to hosting you again in the near future.
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After the opening of Royal Bahamian was pushed for the 4th time, we have called Sandals Select 6 times now to reschedule and they keep hanging up on us. And they will not respond to emails from the App. After 14 trips through Sandals this is not acceptable. Save your money and the aggravation.
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Date of stay: June 2021
Service
4 Helpful votes
Helpful
Response from Beron Hurst, Owner at Sandals Royal Bahamian
Responded Jun 30, 2021
Hello and thank you for your review on Sandals Royal Bahamian. Please allow me this opportunity to apologize for the inconveniences you experienced. Your willingness to share your thoughts is appreciated. We are committed to providing our guests with the highest quality services and facilities. We sincerely regret if we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We only hope that you will allow us the opportunity to turn things around and regain your trust with us as we will do our very best to see that your next experience exceeds all expectations.
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We just had to cancel for the 3rd time due to delayed re-opening. 2.5 hrs on the phone and we were not able to get another reservation anywhere on our dates. They never apologized and will not refund the entire booking amount. We have spent 28 nights at Sandals and they obviously don't care. No help. No apology. I hate it because we have always loved our visits. But that is unacceptable. Guess we will be finding a new resort to spend our hard earned money.
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Date of stay: June 2021
Service
7 Helpful votes
Helpful
Response from Beron Hurst, Owner at Sandals Royal Bahamian
Responded Jul 1, 2021
Hello and thank you for taking the time to share your review. We appreciate you choosing Sandals Royal Bahamian as your vacation destination during this unprecedented time of uncertainty and regret any disappointment as a result of the recent closure. As such, we have introduced some additional flexibility to our reservation process for our guests, such as the ability for guests to revise their 2021 bookings due to the closure of the resort. For guests that decide to cancel their booking entirely, regular cancellation penalties do apply, including the non-refundable nature of the deposit. We remain dedicated to providing our guests with the highest quality service, both on and off the resort and we hope that in spite of the sentiments shared in this review, we may have the honor of hosting you in the near future.
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We booked our stay on 6/18, paid in in full and Sandals promptly collected my fee via AMEX. Less than one week later on 6/22 I was informed that my reservation could not be honored due to a delayed reopening on account of additional renovations being made. There is no alternative Sandals property with vacancy so that our dates could be honored, which is paramount as this is a birthday gift/celebration. I requested the full refund option, and was informed that it would be processed in 14-21 business days. The immediate and obvious questions that this raises are: 1) Why would Sandals take this reservation in the first place? 2) Why can Sandals so quickly take payment, but take such an elongated period of time to use payments/refunds? 3) As standard practice in the hospitality industry why wouldn't Sandals offer parity at another resort, as this was clearly their shortfall? In short, don't risk your vacation planning with this company. They don't put their guests first, and offered nothing more than a curt "sorry about that" when I asked these questions live. I will tell everyone I can about this awful customer experience.…
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Date of stay: June 2021
Service
4 Helpful votes
Helpful
Response from Beron Hurst, Owner at Sandals Royal Bahamian
Responded Jul 4, 2021
Thank you for taking the time to share your experience with us and other readers. We appreciate your comments and sincerely regret the disappointing experience you had with us. Attention to detail and personalized service are the foundations on which we have built, throughout the years and more generally speaking, of all our hotels worldwide. I have therefore taken very seriously every point of your complaint and it is certainly thanks to the comments and suggestions of our Guests, no matter whether positive or negative, that we can improve our service and facilities. . I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our team.
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PRICE RANGE
$554 - $1,505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals royal bahamian spa resort and offshore island, sandals royal bahamian spa resort & offshore island hotel nassau, sandals bahamas, sandals royal bahamian cable beach, sandal royal bahamian, sandal resort bahamas, sandals bahamian
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
404
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Claim Your Listing Frequently Asked Questions about Sandals Royal Bahamian
Which popular attractions are close to Sandals Royal Bahamian?
Nearby attractions include The Daiquiri Shack (0.6 miles), Cable Beach (0.6 miles), and Baha Bay Water Park (0.6 miles).
What are some of the property amenities at Sandals Royal Bahamian?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sandals Royal Bahamian?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandals Royal Bahamian?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sandals Royal Bahamian?
Yes, free parking is available to guests.
What are some restaurants close to Sandals Royal Bahamian?
Conveniently located restaurants include Daiquiri Shack, Social House Sushi & Grill, and Wok N Roll Chinese Restaurant & Bar.
Are there opportunities to exercise at Sandals Royal Bahamian?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sandals Royal Bahamian have an airport shuttle?
Yes, Sandals Royal Bahamian offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Royal Bahamian?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Royal Bahamian offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sandals Royal Bahamian?
Many travelers enjoy visiting Queen's Staircase (4.5 miles), Fort Charlotte (3.2 miles), and Fort Fincastle (4.5 miles).