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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. John Resort Villas
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 6 in Cruz Bay
Location
4.4
Cleanliness
4.0
Service
3.8
Value
3.5
Stretched out along a cove of white sandy beaches at Great Cruz Bay on the island of St. John in the U.S. Virgin Islands is The Westin St. John Resort Villas. This 47-acre paradise provides distinctive amenities and intuitive services all framed by a picture-perfect backdrop of a lush tropical paradise. Enjoy our spacious one and two-bedroom villas or townhouses of up to 2,850 square feet that comfortably accommodates up to eight adults. Each villa features fully equipped kitchens, washers and dryers, generous living and dining room areas, private balconies with ocean views, and complimentary Wi-Fi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Pool / beach towels
Fitness classes
Restaurant
Breakfast available
Poolside bar
Snorkeling
Tennis court
Water sport equipment rentals
Children Activities (Kid / Family Friendly)
Car hire
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Massage
Waxing services
BBQ facilities
Baggage storage
Gift shop
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Additional bathroom
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Safe
Sofa
Telephone
Iron
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Greek
Location
Full view
49Car recommended
Grade: 49 out of 100
20Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
300B Chocolate Hole Great Cruz Bay, Cruz Bay 00830 St. John
Getting there
Rental CarsSee rental cars from $74/day
3437Reviews97Q+A100Room tips
Reviews
Traveler rating
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- 292
- 206
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Popular mentions
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Most Recent
Wonderful property. I had a week booked here for my birthday but due to travel issues I was only able to stay two days. The two days we spent here were paradise. The studio villa was large and had a nice view. The staff was great, the waitress at snorkels was very welcoming. The pizza in the coffee shop made for a great snack and the coffee was always great. We enjoyed our trip so much we are booked to go back for 8 days this September. Can’t wait to be back!
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded 1 week ago
It's wonderful to hear you had an amazing Birthday celebration at the Westin St. John Resort Villas! We will look forward to welcoming you back in September!
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So disappointed…. We have been owners here and stayed many times and usually have been treated well. Not this time… We were not able to check in till 5:30. Then got stuck in their oldest, 1 bedroom unit. Our view is power lines and a dilapidated building. We are 1/2 mile from the resort. The room is outdated. Obviously not a great way to start what should be a fabulous vacation…
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Date of stay: May 2022Trip type: Traveled
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded 1 week ago
Jaclyn, we apologize for your disappointment with your room location. Please feel free to contact the front desk to speak with a Manager to inquire on any options that they may have by dialing "0" from your room phone.
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Just checked in at the Westin St John’s today. We have been owners here for a long time plus we are Westin 3 Star Elite in the Westin Timeshare System. We have stayed at this resort several times, we made a hefty investment in purchasing a week in the Bay Vista section. Last year the sales people asked us if we wanted to purchase an extra Encore promotion to have us come down again at reduced rate to try to promote us into upgrading our Westin membership to even a higher status. Unfortunately we believed the sales person that because we are owners that they would give us a two bedroom Villa to stay in during that promotional stay. The resort has mostly 2 bedroom units. We called in a couple of weeks ago and requested a few room locations that we would prefer if possible. Unfortunately when we arrived today they told us that they put us in the oldest section a long ways from the resort. We had a bad feeling about this section and location. We asked the front desk if there was something else available considering that we are owners of a really nice section and location. The gentleman at the front desk was no help. When we arrived at the room, we realized our concerns were confirmed. The villas are the smallest they have, VERY outdated and a master bathroom you can barely turn around in. Extremely small patio with a view of several power lines. You don’t even feel a part of the beautiful Westin Resort because you are so far away. Not to mention our room was not cleaned and available to us until around 5:30 pm. So much for rooms being available at 4 pm. Once again, being an owner didn’t mean much. Unfortunately they weren’t even friendly about it. It is really disappointing that the Westin would treat long time established owners like this. You would think that after spending a great deal to own with them, that you would receive some preferences over non-owners, exchanges and renters. Extremely disappointed with this experience so far. Kind of funny the whole reason they talked us into this Encore Package was to promote us to buy more time with them. This experience has made that decision much easier.…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Try to avoid the old section across the street and up on the hillside.
DO NOT BUY an Encore...
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1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded 1 week ago
We are disappointed to read that your arrival experience was underwhelming. Please ask to speak with a front desk manager by dialing "0" from your villa phone so that your concerns may be addressed.
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Had a great time in St. John’s US Virgin Islands. Weather was great 2 cloudy days but still made it a fun time by ordering cocktails under an umbrella. No stopping us from having a good time👍🏻 Westin was very nice. Very friendly staff- went out of their way to make you feel at home. Beach-pool and restaurant were excellent. Short taxi ride into Cruz Bay to enjoy numerous bars and restaurants. We also took a one day excursion to Trunk Bay to enjoy the beach. Take plenty of sunscreen. There are showers & restaurant at the beach. Had a great time- can’t wait to go back 😎
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Date of stay: May 2022Trip type: Traveled
Room Tip: As soon as you make your travel plans to go to St. John’s- make reservations at restaurants you...
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1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded 2 weeks ago
Hi Ken, we appreciate you taking the time to provide a positive review for The Westin St. John Resort Villas. We are thrilled you had a great time with us. We appreciate the feedback and are glad to read that the two cloudy days did not stop you from having a good time. We cannot wait to welcome you back soon!
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I would highly recommend this resort. It has everything you need. You can just come on vacation and enjoy!! The service people were very nice and helpful. The transportation staff was very accommodating. Overall a 10!!
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Date of stay: March 2022
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Mar 25, 2022
Hi Lori, we're excited to hear that you had a memorable time and that the staff were all accommodating and helpful. Thank you for taking time to provide your perfect review. We hope to see you again soon!
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+1
St. John is our favorite place to visit regularly and we are loyal Marriott customers so we have stayed at the Westin 5 or 6 times. On this trip we spent 3 nights here before a week long villa stay elsewhere on the island. We took the Westin ferry, and though we waited quite a while for the ferry, overall it is very nice to take the ferry directly to the hotel. I would definitely use this service again. We booked a studio and we received an upgraded room… a 2 bedroom villa, back just a little from the pool so that was great.the room was fresh and clean… newly remodeled, so we were very happy with the room. The landscaping at this resort is beautiful. The grounds crew does a fantastic job. Because this is a villa resort there is not as much service as you would expect at a typical hotel. The service that we did receive was very friendly. However, I definitely think they could ramp the service up a notch. We spent a whole day at the pool and I don’t think anyone ever came around to ask for our drink orders. The food and beverage service is, as a whole, far below where it should be for a nice hotel. We ate all of our dinners in town which is a good solution for an adult couple but it doesn’t work for everyone. We had breakfasts in the morning at Lemongrass which is a lovely setting. Service here was nice. We had complimentary breakfast due to Platinum status (thank you very much) but for $27 it would not have been worth it. The omelettes made to order were certainly the best feature.they had prepackaged pastry, apples and bananas ( no fresh fruit platter with pineapple, strawberries, mango as you might expect), no freshly baked items. The bagels looked like they came from Sams Club. Lukewarm coffee. The drinks at the main bar by the pool were ok, but nothing felt fresh… mostly prepackaged blender drinks. The whole f and b staff should take a trip to the Westin Grand Cayman, a very comparable hotel where they serve great drinks and delicious food that feels freshly made. However, even though the f and b is not nearly where it should be I will stay here again. This hotel has a jewel of a location on the best island in the Caribbean (in my mind), nice rooms, beautiful grounds. If they could just ramp up food service it would really be wonderful.…
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Date of stay: January 2022Trip type: Traveled
3 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Mar 5, 2022
We appreciate your review of the Westin St. John Resort Villas. It's nice to read that you found the ferry ride to be convenient to go directly to the resort and that you were happy with your accommodations. We are disappointed that our dining options did not meet your expectations and we appreciate your feedback and comments. Thank you for choosing to return to St. John and we hope to host you again on your return.
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The staff here were very kind. Especially Timmy he was very nice and would often ask how my stay was! All the waterfront staff were very kind and patient! The taxi service was very convenient and fun. I would love to come back again! Definitely a great time!
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Mar 2, 2022
Hi, we appreciate you taking the time to provide a positive review for The Westin St. John Resort Villas. We are thrilled you had a great time with us. We appreciate the feedback and are glad to read that all staff members were kind and patient. We hope to see you again!
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Beautiful accommodations and views! They just opened another restaurant for breakfast. Service is exceptional. After being hit by a hurricane and then covid, it is nice to see this great resort get back to normal!
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Date of stay: February 2022
Value
Location
Service
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 23, 2022
Hi, thank you for your review of your recent stay at the Westin St. John Resort Villas. We are delighted that you enjoyed the accommodations and view. We are pleased to hear you received exceptions service. We hope to have the pleasure of hosting you in the near future!
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The Westin St. John Resort Villas is the most amazing resort experience we’ve enjoyed. We enjoyed a 2 bdrm, 2 bath villa right off the pool area. Enjoyed coffee every morning on the balcony that overlooked the pool and beach. The location of the bar between the beautiful white sand beach and pool was wonderful. Our front desk receptionist “Q” was amazing. Her pleasant personality, smile, and very positive attitude was fantastic. We will certainly return. Mr. Raymo’s complimentary bottle of wine was so appreciated. Thank you. Greg and Barb
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Date of stay: February 2022
1 Helpful vote
Helpful
Timmica at the snorkels Resturant was the nicest server we had. She went above and beyond to show us love on our last day. Brandon, the golf cart driver, was most pleasant and welcomed us each time onto the cart. I will say Michael Knight, the bag collector, was by far the most attentive, personable staff member we met. Michael went above and beyond to help us on our last day. The resort is clean and well manicured. The bay is full of boats and feels more like a marina than being on the ocean. About 20-25 large boats block the view of the horizon. You cannot see the sunrise or sunset from this resort. There are kids at the resort and the pool could get rather loud. The resort does not have a quiet pool / area. I would NOT recommend the “private” ferry transfers. It was 124.00 per person for the transfers. For a party of seven … we could have rented a boat for four hours and toured on the way to Red Hook. Staff other than the three staff members above, I felt like we were a burden to everyone we met. By far the right hand doesn’t talk to the left hand. If you get a late checkout or an upgrade “promise/try” make sure you get that name, address and phone number. Every time we asked the front desk for help from towels (no maid service), broken phone in living room or booking an excursion I felt like we were an imposition. Going to town was 7.00 per person each way from the “westin cab”. So almost 100 per day to shop or eat lunch or dinner or watch the sunset. I took the time to book this trip with my family and I chose St l. John to support the island. The room was nice but the beach view, the lack of restaurant options and the staff interaction will send me back to the Ritz or Frenchman’s reef condos.…
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Date of stay: February 2022Trip type: Traveled
2 Helpful votes
Helpful
PRICE RANGE
$505 - $933 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanU.S. Virgin IslandsSt. JohnCruz Bay
NUMBER OF ROOMS
252
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Claim Your Listing Frequently Asked Questions about The Westin St. John Resort Villas
Which popular attractions are close to The Westin St. John Resort Villas?
Nearby attractions include Reef Bay Trail (0.7 miles), Love City Food Tours (0.7 miles), and Pink Papaya (0.7 miles).
What are some of the property amenities at The Westin St. John Resort Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin St. John Resort Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin St. John Resort Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin St. John Resort Villas?
Yes, free parking is available to guests.
What are some restaurants close to The Westin St. John Resort Villas?
Conveniently located restaurants include Sam & Jack's Deli, Extra Virgin Bistro, and The Longboard.
Are there opportunities to exercise at The Westin St. John Resort Villas?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Westin St. John Resort Villas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Westin St. John Resort Villas?
The staff speaks multiple languages, including English and Greek.
Are there any historical sites close to The Westin St. John Resort Villas?
Many travelers enjoy visiting Annaberg Sugar Plantation (4.6 miles), Cinnamon Bay Nature Trail (2.9 miles), and Catherineberg Ruins (1.5 miles).
Does The Westin St. John Resort Villas have any great views?
Yes, guests often enjoy the harbor view available here.