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The Westin St. John Resort

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The Westin St. John Resort
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2,646 Reviews from our TripAdvisor Community

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Showing 2,632: English reviews
Madison, Wisconsin
Reviewed November 27, 2011

I love starwood properties, but this is one I will never visit again. In fact, I regret that I wasted my points to stay here. It was definitely not worth the $40 per night resort fee. I wish we would have stayed at Coconut Coast Villas for our entire stay (less expensive, friendlier staff, full kitchen, free wifi, better location,...

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Helpful?
4Thank wisconsin_foodie_150
Cyndal R, Assistant to the Director of Rooms at The Westin St. John Resort, responded to this review

I’d like to thank you for taking the time to post your comments about your experience with us at the Westin St. John and also for your constant loyalty to Starwood properties. We hate to hear that your stay with us didn’t meet your expectations and are even more disappointed to hear that you have no plans to return. Our...

Greensboro, North Carolina
Reviewed November 26, 2011

We just got back from The Westin, St. John. We thought it was wonderful. We got upgraded to a 3 bedroom/3 bathroom villa. It was beautiful. The staff was very friendly. Eating at The Westin was very expensive. We quickly figured out to get some food from the grocery store and then eat in town for dinner. Overall our stay...

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Helpful?
Thank Sara Carter S
Reviewed November 25, 2011

The service sucks and they are not at all child friendly. Toilets don't flush, there holes in the walls.... This hotel needs a major make over.

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Helpful?
2Thank Davehl
Cyndal R, Assistant to the Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for your comments and for taking the time to share your experience with us during your stay. The Westin St. John prides itself on being a family-friendly property and many of our guests frequent the resort with their families for that very reason. We provide daily kids club activities and babysitting, along with a playground on property and...

Old Lyme, Connecticut
Reviewed November 22, 2011

Hotel is very accommodating and in a nice location. The ferry transfer from the airport to the hotel dock was also a great feature (one less thing to plan). We stayed a week for our honeymoon and it rained the first couple days. Even with the rain, we were able to do things around the hotel and take the taxis...

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Helpful?
Thank Mark B
washington dc
Reviewed November 22, 2011

The Westin is a great place to stay in St. John. Expect to pay through the nose for everything, but that's St. John. Folks are generally very helpful. Don't expect the same sort of treatment as at a mainland US Westin - this is the island, after all. The fax machine does not work half the time, for example. But...

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Helpful?
Thank gabyr_9
Colorado
Reviewed November 21, 2011

We stayed with friends in a 2 bedroom villa. It was clean and nice, could maybe use some minor cosmetic updates. Positives: Golf cart service to and from villa was excellent. Taxis were there when you needed them. We rented a car and could park it right in front of the villa. We ate at the restaurant one night and...

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Helpful?
Thank luv2vacation14
UT
Reviewed November 20, 2011

We stayed at the Westin for our most recent trip to St John. My husband is a Gold member with SPG and they upgraded us from the suite we had originally booked to a 2bdrm villa (we also travelled with another couple). The villa (hillside) still offered us a partial ocean view and was very clean. We did have a...

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Thank Tiffany L
Lubbock, Texas
Reviewed November 19, 2011

When we arrived, around 4:00, we were told that our room wasn't ready but we could hang out by the pool. That would have been great except we had been traveling all day and were wearing jeans (definitely not pool attire). When we finally did get to our room we were shocked that we had been upgraded. My husband contacted...

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Helpful?
1Thank polkmoore
Cyndal R, Assistant of the Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for sharing your experience though I am sorry to hear that there were some issues that arose to detract from your otherwise positive stay. We’re very glad to hear you were happy with your complimentary villa upgrade, as our villas are always a popular and satisfying choice to our guests. Your comments regarding less than satisfactory amenities and...

South Jersey
Reviewed November 18, 2011

My wife and I and our 2 kids ages 6 & 8 spent 6 nights in a 1 bedroom villa last week. We enjoyed the Westin and the island very much. The Westin is a nice resort with a good location. We rented a car in St. Thomas and took the car ferry over and the Westin is only a...

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3Thank SouthJersey123
Kansas City, Missouri
Reviewed November 17, 2011

We stayed here Oct 11th thru the 19th, 2011 and really enjoyed the hotel. Very relaxing resort. In October you are in off-season, which really was perfect, because the pool was never jammed, the crowds were down. The Prime Restaurant was closed...off-season I think, but that really was fine. Forced us to get to town and enjoy those nice restaurants....

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Helpful?
Thank ricksour
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Banquet Room
Official Description (provided by the hotel)
Located on 1,200 feet of private beach, The Westin St. John Resort makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 

Additional Information about The Westin St. John Resort

Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range: $554 - $1,289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 146
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay
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Questions & Answers

Here's what travelers have asked, with answers from The Westin St. John Resort staff and other travelers.
74 questions
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Questions? Get answers from The Westin St. John Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't go there”
 of 5 bubbles PAMSTLOUIS, 1 week ago | Read review
“You need to get a room facing the ocean.”
 of 5 bubbles gschin, 2 weeks ago | Read review
“Don't bother”
 of 5 bubbles 987drewp, 3 weeks ago | Read review
“Fly into St Thomas and the Westin has a ferry right to the hotel”
 of 5 bubbles jeffchinman611, Jan 16, 2017 | Read review
“Third floor has an excellent view”
 of 5 bubbles carriec131, Jan 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question