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The Westin St. John Resort

travelup.com$674*
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Certificate of Excellence
GreenLeadersPlatinum level
05/07/2017 05/08/2017
1 room 2 adults 0 children
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The Westin St. John Resort
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2,692 Reviews from our TripAdvisor Community

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Showing 2,678: English reviews
Irving, Texas
Reviewed February 29, 2012

The rooms are out dated, musty smelling, and the air conditioning barely worked. I would recommend staying at the Marriott on st Thomas and just do a day trip to st john. The Marriott is much much nicer and updated.

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Helpful?
4Thank Tyler S
Southlake, Texas
Reviewed February 28, 2012

We just spend a week at the Westin St. John. I believe vacationers have different expectations but after reading reviews for several months before our stay, I was pleasantly surprised. We stayed in a 2 bedroom villa in building 27 which was very comfortable, clean, and nicely furnished. The kitchen was fully equipped along with washer/dryer. Dish soap, sponge and...

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2Thank Jette
Miami, Florida
Reviewed February 27, 2012

I have decided the problem with Trip Advisor is that you don't know enough about the people reviewing the hotels to know if your taste is the same as theirs. I suppose expectations have a lot to do with the reviews and people have different expectations. Now this is a Category 5 Starwoods hotel so you would expect it would...

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4Thank CLW8
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Please accept my apology that your recent stay with us did not exceed your expectations. On behalf of the staff and management at The Westin St. John, we truly value your opinion and want to thank you for sharing your experience with us as it helps us to direct our attention to areas of opportunity. While I was glad to...

Brooklyn, NY
Reviewed February 27, 2012

Just came back from St. John with my wife and my 14 month old daughter. I know a lot of people complain about the cost of the rooms and the food at the resort but know that this is a VERY expensive island! There are only 2 resorts on the island and the rest is vacation homes. The island has...

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4Thank DSBK
Livingston New jersey
Reviewed February 26, 2012

We have multiple weeks with Starwood vacation ownership and this was our first visit to the St. John property. To get to the property you have a few choices you HAVE to fly into ST. John first then you can either take the Westin Ferry or the public ferry over to St. John. You would need to pre book the...

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8Thank rog2867
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for taking the time to post your review and for your consistent loyalty to Starwood Hotels and Resorts. We sincerely appreciate your detailed comments, as we know future guests greatly appreciate all of your feedback, including activities both on and off of the resort property. I was so glad to hear that you and your family enjoyed your...

Reviewed February 25, 2012

This is not a place for couples seeking a romantic getaway. It is an overcrowded, crazed family-oriented resort on a third rate bay on St John. Every morning before 7am, you need to be out at the pool and beach staking out your chairs if you ever hope to sit anywhere all day long. It is way too over sold...

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5Thank World_Journal
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for sharing your thoughts and concerns about your recent stay with us here at The Westin St. John. We certainly appreciate you taking the time to post a comment regarding your experience during your time with us. Please accept my apologies that the service you experienced, both from the concierge and restaurants, did not exceed your expectations as...

columbus ohio
Reviewed February 20, 2012

Our family went on our second trip to ST John and as usual it was wonderful. The staff at the Westin is friendly and courteous. Although we go to ST John to relax, we decided to sign up for parasailing which turned out to be a big mistake for my husband. He got sick in the air. But overall it...

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2Thank liz d
United States
Reviewed February 20, 2012

We are repeat guests of the Westin St. John. The resort is a nice place to relax and a wonderful place for families (though we do not yet have kids). They have kids (and adult) activities, a gorgeous pool, and a nice beach area. Convenient: Although getting to St. John would deter some (you have to fly to St. Thomas...

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4Thank Traveler4325
Garrison, New York
Reviewed February 20, 2012

Grandma & Grandpa joined our son, daughter-in-law and 2 beautiful granddaughters for a week's stay at the Westin, St John. While we have been to the island previously, this was our first stay at the Westin. The grounds are spectacular and immaculately maintained. The beach is quite nice, the pool and whirlpool lovely. There are tennis courts, gym, car rental,...

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Helpful?
Thank Jerry-Vicki A
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Many thanks for sharing your perspective and I am pleased you enjoyed your stay with us here at The Westin St. John. We were very glad to hear you chose our resort for this particular trip to St. John, and especially delighted to hear that you enjoyed so many amenities, including the beach, pool, multiple restaurants and outdoor activities for...

Chicago
Reviewed February 20, 2012

I'd wanted to come to this resort for the last 3 or 4 yrs. & finally made it. (Full disclosure: I'm a former luxury hotel mgr.)....beautifully maintained property grounds, excellent staff who remember you (Ivy, Leroy, Linus, and Sue to name a few), good food quality & portions, refined & genteel clientele for most part. I can overlook the comfortable...

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2Thank reeniebeenie
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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on 1,200 feet of private beach, The Westin St. John Resort makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 

Additional Information about The Westin St. John Resort

Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range: $559 - $1,290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 146
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay
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Questions & Answers

Here's what travelers have asked, with answers from The Westin St. John Resort staff and other travelers.
76 questions
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See all questions (76)

Questions? Get answers from The Westin St. John Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Look into the 3 bedroom "pool villas", which have their own small pools”
davidpX680IU, 2 weeks ago | Read review
“Ask for rooms on the beach side of the road.”
shfine, Mar 16, 2017 | Read review
“The Bay Villas were an easy walk to all of the areas of the resort.”
372RichardE, Mar 14, 2017 | Read review
“Try to book a newly remodeled villa”
TeamUSMC, Mar 13, 2017 | Read review
“Make sure you ask for a room up the hill with a view of the ocean.”
Io79032, Mar 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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