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The Westin St. John Resort

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2,546 Reviews from our TripAdvisor Community

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Showing 2,534: English reviews
Chicago, Illinois, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 22, 2012

My wife and I (29 yrs old) spent a week at the Westin St John in a studio villa. The room was recently renovated and looked trendy and up to date with the times. Full kitchen, laundry, and good sized balcony overlooking Great Cruz Bay. The staff was great, grounds were well kept, and they offer a convenient free shuttle... More 

Helpful?
Thank James G
Management response:

Many thanks for your perspective and for sharing your review on Trip Advisor! It sounds as though you and your wife had a very refreshing stay, and here at The Westin St. John, that is exactly what we strive to provide you with. While we are glad you found the ferry transfer to be convenient, I will pass your feedback... More 

Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 22, 2012

Most of the bad reviews are way off. My family and I had a great time. Couldn't ask for a better vacation.

Helpful?
1 Thank Millerj9
Management response:

Thanks for your great review. We love nothing more than to hear that you and your family had a great time. We look forward to your return and providing you with another stay that not only meets but exceeds your expectations! More 

San Francisco
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 21, 2012

This was an excellent resort tucked away in a great spot. Our room was fairly up-to-date and had all the amenities that you would expect. AC ran well to keep the room a nice temperature and humidity level. Bed very comfortable. Linens were clean and new. Coffee/fridge/icemakers/iron/HDTV. All you needed. Beautiful grounds. The Mango Cafe was great to grab breakfast.... More 

Helpful?
Thank Travels-From-SF
Management response:

Thanks for your review and for sharing your recent experience with us! I was delighted to hear that you found so many aspects of The Westin St. John enjoyable, from the convenient location and your room accommodations to the impeccably landscaped grounds & that unbeatable Heavenly bed. I was also glad to hear you had a positive experience with our... More 

Dayton, Ohio
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 15, 2012

Was concerned when I read a couple of the reviews prior to going. Must have been someone having a bad day or just a basic negative person. . why? I found the resort to be awesome. Beautiful grounds and landscaping. Resort employees friendly, accomodating and smiling. While a man-made beach, I loved the Westin sand and water. . .no it's... More 

Helpful?
3 Thank Wayne V
Management response:

Thank you for posting your review on Trip Advisor and for trying The Westin St. John out for yourself despite any negative reviews. It seems as though it paid off and that you had a wonderful recent stay with us! We sincerely appreciate your understanding of the fact that The Westin St. John is an island resort and we do... More 

Winston Salem, North Carolina
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 13, 2012

It has been six years since my family has been to the WSJ. I'd read a few bad reviews recently and was a bit apprehensive, but we found everything about the hotel, pool, grounds, staff and facilities to be top-notch. Sure, it's not a Ritz-Carlton, but I think that's an unrealistic expectation. This is a Westin, not a Ritz! Our... More 

Helpful?
3 Thank David B
Management response:

Thank you for sharing your review and for returning to The Westin St. John for your recent vacation! We were pleased to hear that despite any negative reviews, you decided to return and even more pleased that your stay proved to not only meet, but exceed your expectations. It sounds as though you and your family enjoyed many aspects of... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2012

Just got back from a 5 night stay in a Hillside condo at the Westin - St. John, June 3-8. Our family of 4 fit comfortably in the studio condo (king bed plus pull out queen sleeper) and it was the perfect place to "crash" after long days of exploring remote beaches and cays. The amentities and staff were great... More 

Helpful?
1 Thank Mark C
Management response:

Many thanks for posting your review regarding your recent stay at The Westin St. John. I was very glad to hear that your studio villa was accommodating for you and your family and that you had an enjoyable time there relaxing after a fun-filled day. Thank you for your kind words regarding our associates, complimentary shuttle service, Westin Workout room... More 

Dallas, Texas
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 12, 2012

You live and learn...a statement that not only applies to bad experiences. I reviewed the WSJ in 2010 and gave it 4 stars. Our last trip was even better. First of all, we stayed in a Villa rather than a normal hotel room. I CANNOT RECOMMEND THIS APPROACH MORE HIGHLY. You can either rent a villa from the Westin, which... More 

Helpful?
7 Thank RRRRRTexas
Management response:

Thank you for your consistent loyalty to Starwood Hotels and Resorts and also The Westin St. John. We sincerely appreciate you taking the time to leave a review regarding your recent stay, and I was so pleased to hear that your stay with us continues to exceed your expectations time after time! Thank you for the details regarding the villa... More 

Nashville, Tennessee
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 11, 2012

We stayed at the Westin St.John last June and had such a great time we decided to go back for another week. It was another fabulous time. The grounds and pool are so beautiful and the staff are friendly and helpful. The big iguanas are everywhere and so fun to watch. The beach isn't much there, but there are so... More 

Helpful?
Thank lovelycotinga
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

We were delighted to hear that you had not only one, but two great stays with us so far! Thank you for sharing your review and for choosing The Westin St. John year after year. We sincerely appreciate your feedback regarding our grounds, pool, and the service you received from our associates. We love the iguanas too and are glad... More 

NJ
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 9, 2012

Just returned from the Westin. Stayed June 2-8th in a 3 bedroom pool villa. The staff at the Westin were all excellent and everyone was beyond professional. The pool is huge and plenty of chairs and shady spots. This was our first trip to St John and it will be an annual trip going forward. The beach as the Westin... More 

Helpful?
5 Thank BdavisB11
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you so much for your glowing review. We love reading about great stays, and yours proved to be no exception. From our professional and helpful staff to our large, relaxing pool and your villa accommodations, it sounds as though everything went very smooth. Hearing that you plan to make your trip to St. John an annual one is great... More 

Charlotte, North Carolina
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed June 9, 2012

This hotel grounds are beautiful, most of the staff is very nice and the food was pretty good. Here are my pros and cons for the resort. Pros: Most of the front desk staff is nice, but the management wasn't so nice. The bellhops and shuttle drivers were very friendly and made the trip nice. Neil was great and made... More 

Helpful?
Thank TravelGrl727
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for your detailed review and for sharing it with other travelers on Trip Advisor. We sincerely appreciate your feedback and suggestions to improve so thank you for taking the time to post about your recent stay. While we were glad to hear there were many aspects of the Westin St. John that you enjoyed, such as our shuttle... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located on 1,200 feet of private beach, The Westin St. John Resort, makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 

Additional Information about The Westin St. John Resort

Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range: $247 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 200
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Also Known As:
Westin St. John Resort And Villas
Westin St. John Resort & Villas Hotel Cruz Bay
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay
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