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The Westin St. John Resort

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2,613 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin St. John Resort
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Showing 2,600: English reviews
Reviewed 3 weeks ago via mobile

We are owners at other Starwood properties and this was our first visit to the Westin St. John Resort. The resort is undergoing some construction so there was a lot of traffic and noise. We were surprised that the grounds while lovely were not as well kept as other properties. The staff was very friendly and helpful during our stay....

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Helpful?
1Thank ADolores
Mike R, General Manager at The Westin St. John Resort, responded to this review

Thank you for choosing our resort for your Caribbean vacation. I regret we won’t be seeing you again but it sounds like you enjoyed your stay and time on the island. Thank you for sharing a review on Tripadvisor.

Norwich, Connecticut
Reviewed 3 weeks ago

Beautiful, Dinner was wonderful, pool setting was calming, so much to do. All rooms are 1-3 bedrooms. most villas with washer dryers, I think they do have reg. hotel rooms. Such a beautiful place, things to do if you have children as well.

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Helpful?
1Thank queenofspades58
Mike R, General Manager at The Westin St. John Resort, responded to this review

We were pleased to read your review of your amazing experience with us. I’m glad your stay was a refreshing experience. Hope to see you again soon.

Reviewed 4 weeks ago via mobile

My wife and I just stayed at the St. John's Westin resort for 4 days. We were told the resort is being converted to condos, and this may have attributed to the terrible service but I can't be sure. I will start by saying the pool facilities are nice and exercise room was also well done. The food was just...

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Helpful?
2Thank Mike C
Mike R, General Manager at The Westin St. John Resort, responded to this review

I’m sorry our villas didn’t meet your expectations for an enjoyable stay. We share your review with all our managers so we can improve the property as a whole. Thank you for your review and for sharing your experience.

Reviewed 4 weeks ago via mobile

Not only did our room smell bad with mold that had my allergies flared up but we could not get house keeping for 4 days. They did not come till almost 5 pm, when we were back in our room trying to nap. I nicely tried to call front desk to ask if they could come sooner (this is at...

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Helpful?
Thank Becky E
Mike R, General Manager at The Westin St. John Resort, responded to this review

I want to apologize for the lack of leniency in the time requested to have housekeeping service. I have asked their manager take corrective action to ensure the quality of service expected from a Westin is delivered and property communicated. Thank you for your feedback.

Reviewed 4 weeks ago via mobile

Very nice resort. Upscale amenities and relaxing. Excellent service. Bring some of your favorite snacks...nuts, popcorn, cookies, etc. Very expensive in the markets. Bought the organic bug spray in the workout/spa store. Great smell and worked well. Enjoy!!

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Helpful?
Thank Jackie B
Mike R, General Manager at The Westin St. John Resort, responded to this review

Thank you for your commendation on our amenities. We are proud to provide a relaxing stay at our beautiful resort. We hope you will come visit us again soon.

Reviewed 4 weeks ago via mobile

Wanted to say thank you to Myron. Not only did he check us in at the airport but he also checked us out. He was helpful, friendly and professional. The 2 bedroom villa that we were upgraded to was great! Clean and had a great view of the beach.

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Helpful?
Thank Mara S
Mike R, General Manager at The Westin St. John Resort, responded to this review

I’m pleased to hear Myron was so helpful during your check in and check out process. I’m glad you enjoyed your villa and appreciate you relating your experience.

Tampa, Florida
Reviewed October 31, 2016

The Westin has come a long way, this was our third time staying there and by far the best. We honeymooned there and it was ok. Just ok. But they have stepped it up for sure. Three years again we had to ask each day to have the maid come by and gives us new towels, clean the room, make...

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Helpful?
1Thank Chetman
Mike R, General Manager at The Westin St. John Resort, responded to this review

Thank you for sharing your positive experience with us. We are proud to have met your expectations in providing a clean room in a timely manner for you to return to after a long day at the beach. Thank you for choosing our resort for your special stays.

Mount Pleasant, South Carolina
Reviewed October 28, 2016 via mobile

The Westin St. John is beautifully set in the midst of Cruz bay and nestled into the trees and hillside. If you don't mind a golf cart ride or a significant walk, request a room near the lobby. Otherwise enjoy the magnificent view from your room balcony above the tree line. The staff is very welcoming and accommodating. Do not...

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Helpful?
2Thank RMGTravel
Mike R, General Manager at The Westin St. John Resort, responded to this review

I enjoyed reading your recent review of your stay with us. We strive to provide a refreshing and rejuvenating experience to our guests and are most pleased that we have done so. I am looking forward to sharing your review with our hard working and talented associates. We hope to welcome you back to our beautiful resort in the near...

Stafford, Virginia
Reviewed October 23, 2016 via mobile

We are fortunate to have friends with a time share there and to be invited to go with them fur a second time. We do bring food with us and we do prepare lots of meals in the kitchen and on the grill. That helps with costs on meals, but we do enjoy several meals in town and of course...

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Helpful?
2Thank Pennywmn
Mike R, General Manager at The Westin St. John Resort, responded to this review

Thank you so very much for taking the time to provide this delightful and in-depth review. We love nothing more than hearing that our guests love this beautiful island just as much as we do. And rest assured, the donkeys are prospering and are mostly seen in Coral Bay and along the way. Although they were seen kicked back in...

Newport Beach, California
Reviewed October 18, 2016

O'Connor Car and Jeep Rentals is on property and they have horrible customer service. We rented a car just before they closed at 4:30pm and told them we would pick it up in the morning since we might not make it back by 4:30pm the next day before they closed. They said to take the car then and just drop...

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Helpful?
3Thank pickitravel
Mike R, General Manager at The Westin St. John Resort, responded to this review

Thank you for providing feedback regarding your recent experience with O'Connor Car Rental. We are very pleased that you enjoyed the property and your villa but regret that you had a negative experience with our vendor. I have forwarded your comments to the owner of O'Connor Car Rental. Once again, thank you for staying with us and we hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located on 1,200 feet of private beach, The Westin St. John Resort, makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 

Additional Information about The Westin St. John Resort

Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range: $444 - $1,438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Westin St. John Resort And Villas
Westin St. John Resort & Villas Hotel Cruz Bay
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay
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Questions & Answers

Here's what travelers have asked, with answers from The Westin St. John Resort staff and other travelers.
72 questions
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Questions? Get answers from The Westin St. John Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“tip: you can rent directly from owners and possibly get more space for your $$$. check local villa rental listings.”
 of 5 bubbles Soulardstl, 3 days ago | Read review
“Quiet and not at all crowded. Very relaxing and peaceful.”
 of 5 bubbles stovall1305, 3 weeks ago | Read review
“I loved the Coral Vista Villas because they were close to everything I needed. I was on the ground floor and was pleased with it.”
 of 5 bubbles GinOaklandCA, 3 weeks ago | Read review
“If I stayed here again I would not want to be on the ground level.”
 of 5 bubbles yanzkc, Oct 18, 2016 | Read review
“They do not honor requests for a particular type of room or one with a view!”
  • the worst
  • the villa pool was dirty & only had 2 ft of water in it
  • torn stitching & ugly stain on side of mattress
  • lots of furniture had stains & rips
  • deep hammock-like dents on both sides of mattress
 of 5 bubbles ElleN350, Oct 17, 2016 | Read review
5 of 5
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