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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. John Resort Villas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 6 hotels in St. John
Location
Cleanliness
Service
Value
Travelers' Choice
Stretched out along a cove of white sandy beaches at Great Cruz Bay on the island of St. John in the U.S. Virgin Islands is The Westin St. John Resort Villas. This 47-acre paradise provides distinctive amenities and intuitive services all framed by a picture-perfect backdrop of a lush tropical paradise. Enjoy our spacious one and two-bedroom villas or townhouses of up to 2,850 square feet that comfortably accommodates up to eight adults. Each villa features fully equipped kitchens, washers and dryers, generous living and dining room areas, private balconies with ocean views, and complimentary Wi-Fi.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Pool / beach towels
Restaurant
Breakfast available
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Fax / photocopying
Spa
Massage
Baggage storage
Concierge
Non-smoking hotel
Sun umbrellas
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Additional bathroom
Private balcony
Safe
Iron
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, German, Greek
Location
Full view
44Car recommended
Grade: 44 out of 100
10Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
300b Chocolate Hole, 00831 St. John
Getting there
Rental CarsSee rental cars from $35/day
3,315Reviews75Q+A100Room tips
Reviews
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Popular mentions
The island is beautiful. I am so glad we visited but I would NOT stay here again. First off let me start by saying that we stayed at the Ritz first on St Thomas and we really should have done it the other way around. To go from the Ritz to this was not a good idea as we compared everything against the incredible service we received at the Ritz. Let me also say that we understand that Covid makes things complicated. But to have such different experiences at two hotels owned by the same company is mind boggling. At the Ritz we were treated with respect and like adults rather than being yelled at for being outside (by ourselves!) without a mask on. Then there’s the room cleaning which they refused to do because of covid whereas the Ritz would clean our room every day and bring glassware or room service in. And how could I forget about the gym?! You had to wear a mask WHILE EXERCISING even if you were by yourself. And if you had a lung condition that didn’t matter. Rules are rules. To me they are taking advantage of this pandemic to lax on amenities and services that they should be providing for a 4* hotel. The staff made you feel as though you were inconveniencing them all the time and to me that’s not ok being in the service industry. We got a king room because there’s just two of us and we were very far removed from everything which was somewhat of a bummer. Which leads me to my final comment. If you are a couple here on a honeymoon or romantic trip, skip this place. If you are here with kids or family or a group, I could see this place being wonderful. The full kitchen and condo-Esque feel would be great for a family. …
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
My family spent three nights in a hillside studio villa and overall we were pleased with our accommodations. The bathtub didn't drain properly and we had to ask for linens and pillows for the pull-out sofa, but these were small issues. The deal-breaker is always customer service, and based on our visit, I'm urging senior management to invest deliberately in more training for the employees. First example: we were approached at the pool by an employee holding a "no jumping, no diving" sign. She asked if we had a minor child in the pool, and when we pointed to our 12 year-old DD, the employee told us that she'd told DD not to jump into the pool but that DD was "not listening" and had jumped a second time. Of course we addressed the situation immediately, but as it turns out, the employee had been speaking to DD from a distance and the waterfall between them meant that DD couldn't hear what the employee was saying. I'm quite sure pool-jumping by kids is a common occurrence, and the employee could have handled the situation in a far less accusatory manner. Second example: DH approached the same employee the next day at the pool to ask for towels. The employee proceeded to tell DH that we should have brought the pool towels from our room. We are not high-maintenance guests, but this was our first excursion after months of Covid isolation and the last thing we needed was to be lectured about pool towel protocol. (The employee did give us towels after DH apologized for leaving said towels in our room). Third example: on check-out day, a member of the housekeeping staff knocked on our door around 8:30 AM to ask us when we were leaving. Check-out is at 10 AM, and we were on track to vacate the room by then. Around 9:30, the employee knocked on the door a second time to check on our status. I find this practice to be borderline harassing. If guests stay in their rooms past the 10 AM check-out time, there's every reason to ask the guests to leave, and I assume the Resort has an earlier check-out time to give its housekeeping staff extra time to deep clean and sanitize the villas. If the housekeeping staff is so hard-pressed for time that they have to ask guests to check out before 10 AM, management needs to step in and ease their burden.…
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Date of stay: October 2020
Value
Location
Service
1 Helpful vote
Helpful
My family and I arrived at the Westin on September 19; the first day the island reopened after a month-long Covid closure of the US Virgin Islands. We decided that if life gave our children online distance-learning, we'd increase the distance by heading to St. John's. Like you, I read over the reviews of other guests before we arrived at the St. John Westin. I think It's always easier to write a negative review because anger is a strong emotion and rating sites, like Tripadvisor, give you an open forum to vent. I seldom write reviews for anything, but am taking the time to write this one because I found the critical reviews to be so different from what my family experienced. I also hope this review will help you set your expectations for the resort. Your stay here will be impacted by at least these three things: 1. Understanding that the St. John Westin is NOT a full-service Marriott hotel. This former Starwood Alliance property was built principally for time shares and guests spending a week or longer on the property. In fact, the small grocery store adjacent to the Westin relies largely on purchases by Westin guests to stay in business. Unless you have a large food and transportation budget, plan on preparing some of your meals within your villa. 2. Your attitude and expectations. The overwhelming majority of guests are thoughtful and treat the staff and other guests professionally if not kindly. A much smaller number guests are the type to walk down to the pool and move your possessions from your chair to somewhere else so that they may use your chair. If you're the latter type of guest, you'll be poorly received by the staff and other guests at this resort and are not likely to fully enjoy your time at this resort. 3. Understanding that you gain respect from hotel staff (and anyone, really) by respecting the service they provide you. Interact with the staff the same way you expect them to interact with you. They aren't all waiting expectantly for your tip, but they all deserve to be treated professionally. For two weeks we stayed in villa 4213 which is a 2,800 sq. ft., 3-bedroom unit with a large patio, outdoor grill and small pool surrounded by a tall, thick wall. Other guests have provided photos of this room type, and their photos do the rooms justice. The villa was immaculate and because housekeeping services were suspended during Covid, we were given abundant towels, toilet paper, and other supplies. We could've called for new sheets and towels, but with a full-sized washer and dryer we just washed them ourselves. I didn't love doing this, but considering the circumstances I didn't let it bother me. There are trade-offs with this property. You can be close to the water's edge but further from the grocery store; closer to the grocery store with a longer walk to the pool and beach; or somewhere in between. The point is that during your stay you're going to have a walk. Our villa was closer to the Dolphin (formerly St. John) grocery store, which was less than a 5 minute walk from our villa. A walk to the pool or beach was less than ten minutes with children ages 8 and 11. We decided to be closer to the market because we prepared at least two meals daily in our villa, and the shorter walk with heavier groceries was preferential. While we were comfortable walking to and from Dolphin, shuttles from the hotel would've driven us back had we called them. We came to know well taxi drivers Tony, Paul and John. We had a great 2.5 hour tour of the island with John Abraham who drives the "Cool Runnings" shuttle. When we went to different beaches for the day these drivers either established a pick-up time with us (and were never late), or gave us their cell phone numbers to call them when we were ready to return to the hotel. We didn't make much use of the golf carts, but when we did it was often because a golf cart driver stopped to ask if we needed a ride or because we ran into an empty one on the walk back. Some reviews have indicated that drivers scoffed when given a small gratuity. I tend to tip generously when on vacation, particularly when the people serving me have been without income for a month, but never once did I experience any driver waiting expectantly for a gratuity. The hotel staff was excellent and outgoing - by nature, not training. Christina supervises food and beverage at Snorkels and the pool bar and remembered the names of our entire family. Dorsett prepared virgin colada's and daiquiris for our kids and made sure they were delivered to wherever they were sitting. Odette maintained a vigilance over the pool area, dispensing pool towels and sanitizing chairs immediately after they were vacated. Jay Pepper, the Director of Services, even jumped in the pool with guests to make sure their needs were being met. My only staff regret is that I never met the Hotel General Manager to thank him for the excellent family memories created by his staff and the service they provided. Cruz Bay Water Sports is located on the property and we took our family on a two-location snorkel day-trip. Captain Brent and crew were relaxed, attentive and made the day enjoyable. We raced sea-turtles, floated above sting rays (all the while thinking about how the "Crocodile Hunter" met his end), and seeing beautiful bright colors of different fish. Our family enjoyed the use of the paddle boards and kayaks. Kevin, Riley and JD were patient, hard working, and all smiles - whatever they were doing. On the downside: For convenience we paid to take the Westin ferry to and from the airport. Looking back, the cost of this service didn't match the value. While it included daily round trip service to St. Thomas, not much was open in St. Thomas and we didn't take advantage of this additional perk. For that reason, if we were to return again to the Westin we'd consider the use of the people ferry and local taxis to get to and from the resort. Upon our departure from the Westin, we were forced by the early check-out time and a 3:50 PM departure flight to spend more time sitting in the airport than we would've preferred. We found the resort fee that you pay over and above your villa/room expense to be greater than the value we received in return, even though my family used the kayaks and paddle boards. I've always considered a resort fee as an insulting way to extract more money from guests. Other hotels are just as guilty of this, but that doesn't change my view of resort fees. The downsides are greatly overcome by the positives. I hope you enjoy your stay at the Westin and on St. John. Gorgeous island and great, genuine people.…
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Date of stay: September 2020
Rooms
Cleanliness
Service
6 Helpful votes
Helpful
Visited this resort in July. It was the 2nd stop for us on a tour. For starters once we got off of the ferry there wasn't anyone to greet us or show us to our room. We literally had to wonder around and ask someone and discovered that our room on the other side of the resort across the street and would need a golf cart to access. We get to the room and there is no instruction about how to call for pickup, nothing about the resort, and the toilet clogs up within the first half hour of being there. We were in the building with rooms in the 3100s. It's so far from the beach and rest of the resort. Also our room felt more like an outdated apartment and not a high end hotel at all. If you're looking for a high end beach resort this is not the place to stay. We left immediately and checked into another resort. One note, it does seem like the rooms on the beachside of the resort are a bit better and so the room quality experience may be a bit better. The service though is what it is regardless of the side.…
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Date of stay: July 2020
Rooms
Service
Helpful
They were doing a lot of construction near our suite, not sure why they even put people in the area by us since the hotel was maybe 10% full. It was a bit ridiculous. The food was mediocre at best (I’ve never had chicken as salty... ), but it’s near town so we ate off property mostly. They had decent parking, but there were only 6 out of 24 units in our area occupied - if it was more full I’d imagine parking would be fairly difficult. Front desk staff was so-so. Check out time is very early - I’m Marriott Titanium, so we always get late check out, and even their latest check-out was earlier than many regular check-out times.
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Date of stay: August 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
PRICE RANGE
$318 - $996 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanU.S. Virgin IslandsSt. John
NUMBER OF ROOMS
200
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Claim Your Listing Frequently Asked Questions about The Westin St. John Resort Villas
Which popular attractions are close to The Westin St. John Resort Villas?
Nearby attractions include Reef Bay Trail (0.7 miles), St John Gourmet Market (0.4 miles), and Bordeaux Mountain Trail (0.7 miles).
What are some of the property amenities at The Westin St. John Resort Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin St. John Resort Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin St. John Resort Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin St. John Resort Villas?
Yes, free parking is available to guests.
What are some restaurants close to The Westin St. John Resort Villas?
Conveniently located restaurants include Extra Virgin Bistro, Sam & Jack's Deli, and The Lime Inn.
Are there opportunities to exercise at The Westin St. John Resort Villas?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin St. John Resort Villas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Westin St. John Resort Villas?
The staff speaks multiple languages, including English, German, and Greek.
Are there any historical sites close to The Westin St. John Resort Villas?
Many travelers enjoy visiting Annaberg Sugar Plantation (4.7 miles), Cinnamon Bay Nature Trail (3.0 miles), and Catherineberg Ruins (1.6 miles).
Does The Westin St. John Resort Villas have any great views?
Yes, guests often enjoy the harbor view available here.