Bolongo Bay is easily the most disappointing establishment my husband and I have ever stayed at. It should certainly not have the title 'resort' as it should rather be described as an average motel with an outdoor pool. If you are thinking of staying here, I can’t emphasize enough to look at some other options. St. Thomas has so much more to offer In our stay from July 1 - 5, my husband and I experienced the following: - Stains in our extremely small, dirty and poorly lit shower - Bugs in our bed; our bodies are covered in bug bites - A seaweed-clogged shoreline - Server staff calling us late at night to "request clarification" on tips we didn't leave (that's on top of the automatic 15% already included in every bill) - A "resort" who advertised water sports equipment but on arrival, learned they were broken with no plans to fix it - Offers no room service - Front of house staff refusing to split a check two or three ways - Front of house staff who would not allow us to combine nearby tables when other members of our group joined us - Staff that sat around at the far end of a small but empty restaurant talking while we stood for five minutes at the host stand, directly in their line of sight, waiting for someone to seat us. If we chose our seat ourselves, they'd give us even more attitude than they would when we placed our breakfast order - Server staff who took thirty minutes to deliver light brown water they claimed was coffee - Front Desk staff who, when we asked not to have our room cleaned in the morning, told us “to talk to the housekeeping staff yourself in the morning” - Front Desk staff who didn't offer us a taxi to the airport upon check out when there was no bellhop on duty for us to make a request - Costs the same as a five star resort anywhere else on the island but deemed it appropriate to have guests stay in rooms with holes in the walls Aside from Bolongo Bay’s "accommodations," we had an amazing time with new friends and the off-resort events they offered that we took part in, we will remember for the rest of our lives. The island was beautiful, and when we ventured out of the resort, the people were warm and so kind.…
I actually stayed here with my husband in April of 2017, but it won’t let me choose a date that far back. I just wanted to drop a quick review because this place was truly amazing. We did have problems with the water in our shower in our first room but they upgraded us as soon as we let them know what was going on. You are RIGHT on the beach. The restaurant is really great and having breakfast overlooking the ocean is a perfect way to start each day. The staff and service were absolutely incredible! We absolutely loved winding down the day at the bar on the beach with a beer and live music. I have nothing but good memories of this place, it was a fantastic experience!
We stayed in 3 rooms (3 couples) and each room had small showers with mildewy shower curtains in the bathroom, rust rimmed toilets and musty sheets. The beach is pebbly so bring water shoes. This is a privately owned, operated and run place so expected limited and slow service. They will look out for their pocketbook before they look out for their customers. Sole proprietor was definitely more concerned about his own welfare before his workers or customers.
Stayed for 4 nights with all inclusive package. Food and beverage were great. They had different dinner special each night. Pool is small and the beach is a little rocky with no surf. Rooms were clean but not modern. Staff on site is excellent and very helpful. Enjoyed and would love to return.
Belongo Bay is a family run small boutique hotel. The hotel is footsteps away from the sand. The beds are extremely comfortable. I would recommend this hotel for young professionals like myself. With beach amenities plentiful and the sunset Cruise was a joy to witness.