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The Ritz-Carlton Club, St. Thomas

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228 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Club, St. Thomas
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Showing 226: English reviews
ma
Reviewed June 11, 2016 via mobile

Great time staying at the residences at Ritz Carlton. Unit was well appointed, but more important was the attention to detail by the staff. Only a couple of disappointing encounters, but far outweighed by the exceptionally friendly staff. Always smiling and accomodating. We stayed in Kava building 4th floor. Had a great view and loved being on 4th floor to...

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Thank marleydog123
Ridgefield, Connecticut
Reviewed June 8, 2016

My five person family stayed a week in a two bedroom three bath first floor apartment in January 2016. The apartment was beautiful, spacious and well provisioned. The club side of the property is indeed nicer and quieter than the hotel side. Excellent coffee is provided in the mornings as well as tea and cookies in the afternoon. This was...

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Thank ckuveke
Ritz-Carlton Cl... S, Manager at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear ckuveke, Thank you so much for your detailed review of our property. I am delighted to hear that you enjoyed the cookies in the afternoon and your two-bedroom, walkout Residence. We hope to see you back again next year for another lovely vacation! -Bruce Benson, Director of Operations

Chicago, Illinois
Reviewed June 7, 2016

The accommodations are very spacious! The service at the resort from the concierge, to the wait staff at all the restaurants, to the attendants to clean the rooms are FANTASTIC! We were truly home at the resort! We would definitely be thrilled to return to this property again in a heartbeat!

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Thank Lisa H
Geneva, Illinois
Reviewed June 1, 2016

Once again, my husband and I enjoyed a world class stay at the Ritz Carlton residences. We have been coming to St. Thomas annually for at least 10 years and continue to choose to stay at the residences because of the well-appointed accommodations, wide range of resort facilities, and accommodating staff. I can't say enough about how helpful and friendly...

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Thank Robin P
Ritz-Carlton Cl... S, Manager at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Robin P, Thank you so much for your amazing review of the Ritz-Carlton Club, St. Thomas. I am happy to hear that our Ladies and Gentlemen have been helpful and friendly during your last 10 years of vacationing here with us. We cannot wait to see you back again next year and all the years to come! -Bruce Benson,...

Huntsville, Alabama
Reviewed May 18, 2016

We have stayed here approx 8 times over the last 12 years, and love staying in the three-bedroom 3.5 bath residence. It allows our family plenty of space but all under one roof as opposed to having multiple hotel rooms when traveling. Nice beach, pools, restaurants, and spa. We like that it's located on the east end of the island,...

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Thank Kelly R
Ritz-Carlton Cl... S, Manager at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Kelly R, Thank you for much for your wonderful review of our property. I am delighted to hear that you have come to visit us so frequently over the last 12 years. We hope to see you again back next year! - Bruce Benson, Director of Operations

Reviewed May 15, 2016

We have been to the Ritz Carlton Club in St Thomas 3 times over the past 3 years. The first 2 years were amazing ... 2016?? Not so amazing. The Ritz Carlton has just sold to a new company and you can tell the difference. We stayed for 8 days. Out of the 8 days 3 days the elevator got...

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4Thank C c
Ritz-Carlton Cl... S, Manager at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear C c, Thank you for your review of our property. I apologize for the issues you faced during your stay here at the Ritz-Carlton Club, St. Thomas. I appreciate your feedback and I will pass it along to the respective departments. We hope to have you come back and visit us again soon! -Bruce Benson, Director of Operations

Northern Virginia
Reviewed May 1, 2016 via mobile

We just returned from our week long family vacation in a two bedroom residence. We traveled with my parents, a friend of ours and my daughter who celebrated her first birthday on this trip. The service was fantastic, every step of the way. We checked in with a ton of bags, plus groceries that we picked up on the way...

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2Thank Jenilla
Chester, New Jersey
Reviewed April 11, 2016

Our week long stay was exceptional. We stayed in a 3 BR unit on the 3rd floor of the Iris Building. We enjoyed the beach and the pool. The beach staff will provide "set ups" that include a chair cover and a towel. Foam rafts and floating chairs are available. There is a feature pool, a baby pool and a...

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2Thank Hoyaken
Ritz-Carlton Cl... S, Manager at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Hoyaken, Thank you for review. I am delighted to hear that your week here with us was exceptional! Our Club Reception on Monday nights is one of my favorite events so I am glad that you were able to enjoy it as well. I appreciate your feedback regarding the response time with the grill. I will make sure to...

nj
Reviewed April 7, 2016

This is our 5th time staying on the Club side. Had an awesome housekeeper Elvi who did a great job. They've added additional lounge chairs to the beach and these awesome floats for the pool and ocean. Giant Jenga was a great addition and used a lot my family. The Easter Egg hunt was fun and sweet. The snapper dinner...

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3Thank qwes
Ritz-Carlton Cl... S, Manager at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear qwes, Thank you for your detailed review. am especially glad that your family enjoyed our Easter egg hunt. It is an event that the Ladies and Gentlemen look forward to every year during Easter time! I appreciate your feedback and I will make sure to pass it along to the respective departments. We hope to see you back soon...

Chicago, Illinois
Reviewed April 4, 2016

We rented a suite in the Haleconia building ,2 bedrooms and 2 bathrooms and honestly, it was like a fully furnished ,deluxe apartment! Spotless clean, fully stocked kitchen with a stove top,microwave, pop up toaster,blender, all the crockery and silverware you could need,cleaning supplies and a closet with laundry ( with laundry soap!). Location: 5 min from red hook which...

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1Thank smile_in
Ritz-Carlton Cl... S, Manager at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear smile_in, I appreciate your very detailed review. I will pass along your feedback to the respective departments so we can work on fixing the problems you encountered during your stay. We hope to see you back in St. Thomas soon! - Bruce Benson, Director of Operations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Breathtaking natural beauty right on the beach. A bounty of outdoor adventure with perpetually perfect climate are just a few of the reasons why St. Thomas attracts the savy traveler from around the world. Everything the Ritz Carlton is famous for but raised to a higher level in these stunning private residences. ... more   less 

Additional Information about The Ritz-Carlton Club, St. Thomas

Address: Great Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Number of rooms: 105
Also Known As:
The Ritz-Carlton Club, St. Thomas Hotel u.s. Virgin Islands
The Ritz-Carlton Club, St. Thomas U.S. Virgin Islands
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton Club, St. Thomas staff and other travelers.
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Questions? Get answers from The Ritz-Carlton Club, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed at the villas, not the hotel. I don't believe there is a bad room/villa on the property. Ocean front.”
 of 5 bubbles AJ1854, 2 weeks ago | Read review
“We had a corner room on the top floor”
 of 5 bubbles NuclearMamma, Feb 14, 2017 | Read review
“Glass doors keep pool and ocean noise out. Higher floors have the best views due to palm trees.”
 of 5 bubbles brainman64, Jan 17, 2017 | Read review
“We stayed on the 4th floor in the Iris building. Perfect location to the Villa side bar and pool. Great view.”
 of 5 bubbles Shelly1210, Jul 13, 2016 | Read review
“take the upper floor so you don't hear furniture moving above your head”
 of 5 bubbles kateo653, Jul 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question