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Sugar Bay Resort & Spa

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Sugar Bay Resort & Spa
Sugar Bay Resort & Spa
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779 Reviews from our TripAdvisor Community

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Showing 774: English reviews
Harrisburg, Pennsylvania
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed yesterday NEW

This place was the worst! We were scheduled here for a vacation from September 8 through September 13. This place has the potential to be something great, it is a beautiful setting with wonderful views, but not sure if it is lack of proper management or what, but this was by far, the worst place we have ever stayed. We... More 

Helpful?
1 Thank 84Foodie
Alexandria, Virginia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

A/C in the room could not be adjusted. The A/C stayed at 78F the entire time. The only thing that saved us was the ceiling fan. There was little done to fix the A/C as the majority of the resort did not have a working a/c unit in their rooms. Must take mosquito repellent as the sand flies will sting.... More 

Helpful?
Thank devinnas
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

My husband & I stayed week of 9/18-9/25. This was our 17th all inclusive vac. Based on experience this is our opinion. The good: resort clean, housekeeping prompt, food quality, quantity & options good. Activities available great kayak, SUP boards, snorkel, mini golf, bumper boats, bingo etc. Areas that need improvement: bug spraying (husband had over 100 bites even though... More 

Helpful?
Thank Sandra B
Dallas, Texas
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This could be long so just stick with me, I'll try to cover the most common complaints. We went in September when the resort and excursions were not terribly busy. It was a great time to go. 1. You are on a Caribbean island. Things are going to wear out faster than normal because of the water and salt air.... More 

Helpful?
Thank JKcoe968
New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Let me start off with the most important aspect of my stay at Sugar Bay Resort & Spa. That would be the resort manager Mr. Zouari . Again the place is fantastic and the staff is very helpful and attentive. The room was very clean. And the house keeping was exceptional. All this is due to the expertise of the... More 

Helpful?
Thank daxaries
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

I am so happy I choose Sugar Bay for us to stay at for our honeymoon/birthday. The staff there made us feel right at home from the time we arrived until the day we left. Our scenery from our room was amazing, our room was very nice and clean. The restaurants were great buffet style. I like the fact that... More 

Helpful?
Thank A TripAdvisor Member
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

After reading all of the reviews I was a little nervous before arriving. We were pleasantly surprised. The staff at the front desk were very nice and accommodating. J'wanni, Austin and Jennifer Wilson got us checked in even upgrading us to an ocean view room. Any questions we had they were happy help. The staff at the Manor House restaurant... More 

Helpful?
Thank Renee H
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Bought out by DREAMS and now Sugar Bay is a nightmare- no water in gym bathroom- no wifi at all- power God in and out- no ice machines- 9/19/2016 Only a Bad Dream-- the Beach towels are bath towels and the shampoo are covered by printer labels to cover over Dreams -

Helpful?
3 Thank Heather M
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Heather M, Thank you for taking the time to share your experiences of our resort via Trip Advisor. We would like to apologize for the Wifi and power outage. We understand that an apology will not change the outcome of what you have experienced however we offer it with sincerity. Please know that our engineering and IT team has... More 

Travelers are raving about these East End hotels

Norwalk, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I was so excited to be spending our honeymoon at this resort & was so disappointed when there was nothing in the room waiting for us...no champagne, not even a rose pedal...nothing...just felt like another vacation. The very nice & awesome bartender David went out of his way to make sure we were treated amazing the rest of the stay,... More 

Helpful?
3 Thank Sparta91016
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear trspaar, Thank you for taking the time to write and share your experiences of our resort on TripAdvisor. We are sorry to hear that you were disappointed with the level of housekeeping, wifi and phone service as well as room confusion. Your feedback is valuable to us and we would like to apologize for what you experienced. This review... More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago via mobile

Horrible customer service. The staff treats you like you are an inconvenience to them if you make any requests. I fell on the steps to the pool and my son went to get help. No one came to help. I sprained my ankle, wrist and fractured my arm. Finally made it to my room and called the front desk to... More 

Helpful?
6 Thank A TripAdvisor Member
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear A TripAdvisor Member, Please allow us to apologize for the poor customer service you received from our Front Desk team after your mishap on our resort. We take these things very seriously and your entire review has been shared with the highest levels of our executive leadership team. Your comments are quite concerning regarding the way in which your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802-1350, St. Thomas (Formerly Dreams Sugar Bay)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range: $221 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sugar Bay Resort & Spa 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands
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