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Sugar Bay Resort & Spa

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Sugar Bay Resort & Spa
Sugar Bay Resort & Spa
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1,012 Reviews from our TripAdvisor Community

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Showing 1,006: English reviews
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Bethlehem, Pennsylvania
Reviewed yesterday NEW

So many of the employees were great people to meet and enjoy our stay with: Shout-outs to Francis, the best bartender we've ever met; Dennelle and Jason, the super fun activities personnel; and Ashma, smiley, energetic, and quite the dancer; just to name a few. They really made us feel welcomed. Food was pretty good, the omelet guy is fabulous...

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Helpful?
Thank Jill S
New York City, New York
Reviewed yesterday NEWvia mobile

Where do I begin.....I've stayed at a number of all inclusive resorts and for me it comes down to what your expectations are prior to booking which really lends itself to an accurate and fair review. Do your research, make phone calls, ask questions! Some of these places never promised things that people may have issue with, and therefore should...

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Thank rempt1
Sayreville, New Jersey
Reviewed 3 days ago NEW

the room was very nice. Fantastic views clean. the staff was friendly, and went out of there way to help in any way they could. the mangers and staff had good advise of places to go, and sites to see out side the resort. overall the experience was very good.

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1Thank lopesmal24
Reviewed 3 days ago NEWvia mobile

The people are so friendly. The food was outstanding. Recommend getting all-inclusive because it pays for itself. The room was great and recently remodeled. Chicken, cats, and iguanas are around the resort but that didn't bother us.

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Thank Nate M
Reviewed 3 days ago NEW

The resort is very large and our first impression on check-in wasn't the best. The front desk check-in person needs some customer service training. Once we were checked in though, we met some very friendly staff who helped turn our frowns upside down. First, a big shout out to the very happy pool bar server Brei Anna. She was an...

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Thank Kathy K
Atlanta, Georgia
Reviewed 4 days ago NEWvia mobile

I booked a massage in the beginning of march. The staff was fantastic, the receptionist Denesa (I think) made me laugh from my entrance to leaving. My massage therapist Brenda was the bomb‼ definitely worth it.

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3Thank lidsayy_2
Reviewed 5 days ago NEW

We got a lot of problems with this hotel except for the staff. The staffs are really nice, especially Donna. She accompanied me to light my way through my room, cause the power is out and my phone is out of battery. My friends and I appreciated her efforts that she's looking for some ways just for our requests. We...

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1Thank Ashley Kelly C
El Dorado Hills, California
Reviewed 5 days ago NEW

We had arrived on 01/21/2017 and departure on 01/28/2017. We have not received a response or a printout of our bill.We were billed twice for the amount of 1756.00.They will not contact us or Citi Bank

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Thank Nona07
Columbia
Reviewed 5 days ago NEW

In my view, this is really a 3.5 star resort. Property is pretty and expansive and all employees seemed quite friendly and were helpful if we asked for something. Ocean view room was nice, clean and I felt the decor was current. Yes there were nicks and dings here and there and the shower leaked but overall the room was...

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2Thank scaim
Charlotte, North Carolina
Reviewed 6 days ago NEW

good resort would return. great staff. food was good but could be better. drinks were okay depends on the bartender and your tips. lol. also please remove the domestic cats and roosters off the resort. heard cat fights 3-6 am in the morning. need resort transportation from airport and back within inclusive package.

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Helpful?
1Thank horaceoli72
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802-1350, St. Thomas (Formerly Dreams Sugar Bay)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range: $194 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Bay Resort & Spa 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands
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Questions & Answers

Here's what travelers have asked, with answers from Sugar Bay Resort & Spa staff and other travelers.
250 questions
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Questions? Get answers from Sugar Bay Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms with views of the water, very nice.”
 of 5 bubbles lopesmal24, 3 days ago | Read review
“ocean view”
 of 5 bubbles ashleykellyc, 5 days ago | Read review
“South side overlooking the ocean”
 of 5 bubbles Nona07, 5 days ago | Read review
“Ocean View”
 of 5 bubbles scaim, 5 days ago | Read review
“get the partial ocean view room.”
 of 5 bubbles horaceoli72, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question