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Sugar Bay Resort & Spa

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Sugar Bay Resort & Spa
Sugar Bay Resort & Spa
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701 Reviews from our TripAdvisor Community

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Showing 696: English reviews
Nashville, Tennessee
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed yesterday NEW

We read mixed reviews of this resort, but decided to give it a try for a 5 night vacation. First - it's not Sandals, so don't expect Sandals. We had a few minor glitches, but nothing that was any significant problem. First, the cons - dining options are a bit limited on the resort. There were several families with kids,... More 

Helpful?
Thank Ron B
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW

This hotel is alright... can't complain the maid service was pretty good. They always cleaned our rooms. We did not do the all inclusive but I did eat at the main restuarant with the beautiful view. The food was just alright. Its a buffet so its more about quantity. I wish I had tried to habachi restaurant but I wasn't... More 

Helpful?
Thank Trevor T
Alexandria, Virginia
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was very hesitant to book this resort due to word of mouth and bad reviews. I was on the fence and decided against it. As luck would have it i got stuck having to book here because my first and second choice were sold out. I was scared but decided it couldnt be that bad and we would spend... More 

Helpful?
Thank sometimestammy
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear sometimestammy, Thank you for your review of our resort on Trip Advisor and we appreciate your feedback of your stay with us. We are thrilled to hear that you had an amazing time with us and that our staff took care of you during your vacation. We will pass along your compliments to the team regarding their service to... More 

Melville, New York
2 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

This resort does not in anyway resemble its website! Looks are deceiving! A beautiful pool but that's as far as it goes. There's a foul smell by the pool, animals everywhere that attack your food! They claim to have seven restaurants but only two were open a night! When my grandson's finger got caught in the faulty doors leading out... More 

Helpful?
Thank sonjey1
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear sonjey1, Thank you for taking the time to share this review and we are disappointed to hear that you switched resorts mid stay. It is important to us that our guests feel welcomed and comfortable. That requires helpful, obliging service with a sense of urgency. The service that you received from our front desk, is not reflective of the... More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Friendly staff, they remembered who we were each day and we enjoyed conversations with them. Good food, enjoyed the variety for breakfast, and down by the pool you could get snack food or restaurant food. It was so relaxing, beautiful pools, beach, and views. The staff did all they could to fulfill our requests. We will definitely go back.

Helpful?
Thank mbsullivan1961
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear mbsullivan1961, Thank you for sharing your vacation experiences on Trip Advisor. We are delighted to hear that you enjoyed our food & beverage selections and outlets, as well as our recreation areas. Our resort, especially our all-inclusive package, is designed to keep our guests from having to worry about extra costs and to truly focus on having a good... More 

Round Lake Beach, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I just came back about a week ago, nice resort about 25 to 30 minutes from the airport they have open buses which are nice. Rooms were very nice didn't have a ocean view but the bay view we had was also nice. My only complaint about the room/experience was my toilet only worked half the time! But other then... More 

Helpful?
2 Thank kimberlyk255
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Kimberlyk255, We loved reading your awesome tips about the resort and thank you for sharing them on Trip Advisor! The 4th floor area is called St. John's terrace and has been an phenomenal space for banquet functions and weddings for the resort for years. The views from St. John's terrace are some of the best on St. Thomas and... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Rooms are nice. Housekeeping always forgot something every day! Blanket on the bed, towels, wash cloths, etc. I got bit by ants in my bed. I don't think they change the sheets until you leave because I had sand in my bed after a few days. Food is over priced (if you do not do all inclusive) and not that... More 

Helpful?
1 Thank Melinda R
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Melinda R, Thank you for your candid review of our resort. We were disappointed to read of your experiences with our housekeeping team. While an apology will not alter the outcome of your experiences, we do extend it with all sincerity. This level of service is certainly not acceptable and we will be addressing it with the concerned parties... More 

Shawsville, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Currently at Sugar Bay for just a few days and so far it is wonderful! Friendly staff, beautiful views, amazing weather. The pool area is fun for everyone! The beach is very rocky but nice to have a chair and just lay out and enjoy the sun. If you plan to eat your meals all on site you should definitely... More 

Helpful?
Thank mswms5600
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear mswms5600, Thank you for your review and we are thrilled to hear that you had a great family getaway at our resort! The all-inclusive package our resort offers, is definitely a good value for families looking to not worry about added costs for meals, recreational activities and entertainment. We appreciate your valuable comments regarding the pool area, and staff... More 

Staten Island, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

After researching this property and reading the reviews I was a bit hesitant about what to expect at Sugar Bay. Well, I was totally surprised! From the moment we checked in it was a wonderful experience. Everyone from bellmen to the front desk staff were friendly and helpful. Our room was clean, large, had water in the fridge, lovely ocean... More 

Helpful?
2 Thank Mfrr1
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Mfrr1, We are delighted that you had an enjoyable girls getaway at our resort! We appreciate your comments regarding our customer service, facility and food & beverage offerings. Our team members take their roles in our industry very seriously and endeavor every day to provide quality customer service that our guests expect. We have passed along your compliments to... More 

Batavia, Ohio
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The resort is beautiful, the rooms smelled like mold, they only have 5 snorkel sets for an entire resort( good luck snorkeling) unless you bring your own. The kayak attendant was never present to check out kayaks or water boards. The kids area is a joke! It's messy and disgusting. They have trails of lights for there mini golf and... More 

Helpful?
5 Thank joesab68
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear josab68, Thank you for sharing your experiences with us on Trip Advisor and we would like to apologize for the series of unfortunate incidents that you experienced during your stay with us. We continually try to improve with each and every guest stay, but unfortunately sometimes we do fall short. We are happy to report that the resort has... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (19)
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Beach Pool (23)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas (Formerly Dreams Sugar Bay)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range: $224 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sugar Bay Resort & Spa 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands
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