Location is perfect, food was great! Staff is friendly and it was very convenient to get a taxi. No blow dryer in room and shower faucet stuck. Staff was quick to assist and very helpful. The restaurant was a bit pricy but food was great and location on the beach was beautiful, especially during sunset.
This property is in disrepair and does not warrant what they charge to stay here. It is 4 minutes from the airport so you will hear the airplanes. The front desk staff is friendly but the housekeeping staff were irritated and sometimes rude. Our room had no hot water for 4 days, a leaking bar sink and leaking AC. We moved rooms finally, which was better except for broken cabinet doors for the fridge. The property was probably nice at one time, but it's just worn down now. There is a lot of garbage left in and around the pool and beach areas, toilet paper plugs holes in the public restroom walls, fountains either were "repurposed" as a cactus garden or just held garbage. The one ice machine was broken for so long there was sand in the bin. The food was decent but very expensive but then again everything on St Thomas is very expensive. All the water at this property is salty. The pool and shower are salty and so is the tap water. The resort did provide a refund to account for some of the room issues we had, so there was willingness to make it right. But for this cost, find another resort.…
My boyfriend and I stayed at emerald beach resort for 5 nights and were very pleased. Our room was on the third floor with a balcony facing the beautiful ocean. The beach was so lovely, food was good, room was pretty clean. Taxis waiting outside everyday and if they weren’t there hotel lobby would call for you. Staff was knowledgeable and made us feel so much more comfortable on our first trip to St Thomas. Very nice resort for a good price and would definitely recommend. Yes rooms and such are a little “outdated” but we didn’t have any issues at all and really enjoyed our stay.
I stayed with 3 friends our view was amazing. The front desk ppl were always nice. Housekeeping always came early like 8 am so we never got our room cleaned. Food was decent service was a little slow.
It’s a shame that this hotel, in such a convenient and beautiful setting is a border line dump. Ownership appears to be making a half hearted attempt to upgrade some of the rooms, however the materials and workmanship are woefully substandard and don’t present any coherent design concept. The place needs to be revitalized in every aspect…landscaping, lobby, bar, restaurant. The fitness center is pathetic…a few dilapidated machines in a dark and crowded hut. Maybe one day a serious hotelier will buy it and bring it up to its potential. The staff however was wonderful.
Our room was filthy. The toilet had dried urine, the bathtub would not drain and the water damage to the ceiling and fixtures was horrible. Very run down. The hotel grounds were unkept BUT the beach was beautiful. We left after a couple hours and went elsewhere. The place was just too dirty and felt unsafe to stay. From our balcony we were approached to buy drugs (we were ground level). I’m still waiting for a credit since I was charged a higher rate than I booked. Now my emails are unanswered. Customer service is not a strong point.
I gave the property 3 stars because they had availability when we needed it due to a flight cancellation. But this is a 2 star motel. It is on the water so that is a plus and if important, near the airport. That's the good. There is no elevator so if you have issues with stairs, let someone know (assuming they are available). We asked for towels, but were told housekeeping had gone home. That said, the room wasn't particularly clean, I was nervous about the bedding, towels were small and rough, etc. I did take a few pictures.
Upon arrival I knew it was going to be an experience of a lifetime. The food and the people there were everything positive. The locals there know how to have fun and make you feel at home. My wife and I will be coming back here.
Beautiful place! Our room looked out over the beach and ocean! The beach is right there and is gorgeous! The staff were super friendly and helpful. The grounds and pool were beautiful and relaxing! We will definitely come back here for our next vacation!
The hotel was excellent, staff was nice always saying hello, housekeeping made sure room was cleaned every day, food was good and vibe on the beach was family oriented. We loved everything and everything went off with out a hitch.