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Windward Passage Hotel

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Windward Passage Hotel
Windward Passage Hotel
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610 Reviews from our TripAdvisor Community

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Showing 584: English reviews
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Clean, staff nice and helpful Convenient to everything: shopping, ferrys, bars, etc bus stop right in front that will take you anywhere for 2 bucks. Sometimes a little noisy in front but the view is nice right on the bulkhead.

Helpful?
Thank Bill K
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your kind comments have been shared with our Staff. Regards, Guest Relations More 

Miami, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Very noisy with paper thin walls. Front desk staff very unfriendly. We stayed night before departing on ferry for BVI. We were put in a room in the midst of school soccer teams. The noise went on from check in to 2 am and started again 5 am. Called security who did nothing. Not acceptable at $200++ We visit every... More 

Helpful?
Thank Gail K
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We are sorry for the inconvenience you endured during your stay. Your comments have been shared with our Management Staff. Regards, Guest Relations More 

Travelers are raving about these Charlotte Amalie hotels

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

So we booked this hotel because it wasn't too far from the airport and we didn't plan on being in the room a lot. The staff was friendly and helpful. The lobby was nice but the photos online were enhanced and are deceiving. I never saw any bugs, thank God, but we received dirty towels two days in a row.... More 

Helpful?
Thank Candice G
St. Thomas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I'm traveling for business purpose to STT. This is the first time I stay in this hotel and really surpass my expectations. Great View, Great Location and Great Service! You can walk to downtown and Frenchtown. The prices are good for the offering...

Helpful?
Thank Tanya L
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your kind comments have been shared with our staff. We look forward to your next visit! Guest Relations More 

Monroe, Louisiana
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed before and after we boarded our catamaran sailing - would not have stayed the day we got back in, but we had already paid for room in advance of trip. I would never stay here again - staff not friendly, extremely slow service, sketchy area of town, dirty towels in bathroom, and not sure if sheets were changed. You... More 

Helpful?
1 Thank Sclaxton2
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with the Management Staff. Regards, Guest Relations More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 15, 2016 via mobile

While the hotel is very convenient to the ferry, and the staff is very, very friendly and helpful, this hotel is rated "poor". The bathrooms were not clean. The carpets were old and stained. And I had to request a new set of sheets because the ones on the bed clearly had not been changed. It is fine if you... More 

Helpful?
2 Thank Khmcclure
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with the Management Staff. Regards, Guest Relations More 

Virgin Gorda
Level Contributor
5 reviews
2 of 5 stars Reviewed June 1, 2016

Windward passage is okay, if you are staying only for a night and have to catch the ferry or plane first thing in the morning, otherwise spend your monies else where. The front desk staff wasn't friendly with the exception of one. I was never briefed, of what the hotel has to offer, and check in or check out time... More 

Helpful?
Thank Launarine
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management Staff. Regards, Guest Relations More 

M'ville Va
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 31, 2016

Booked 8 rooms 9 months out, call and reconfirmed reservation 4 days prior to arrival. showed up, they only had one room reserved. Took 45 minutes to corrected and get us checked in. Spent time reconfirming and rebooking 4 rooms for two week later. Day of arrival requested a 3:00 check in instead of normal 4:00 weren't interested in accommodating... More 

Helpful?
Thank John B
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management Staff. Regards, Guest Relations More 

Lakeland, Florida
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 30, 2016

We were in St.Thomas for business. We stayed in this hotel for two nights. I agree with other reviewers, the front desk staff was efficient, but not very friendly. We had a problem with the billing -- took two people to help us get it worked out. Our room was clean, but in severe need of updating. Our "balcony" overlooked... More 

Helpful?
1 Thank Cyndi T
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management Staff. Regards, Guest Relations More 

Gold Coast, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 25, 2016

Booked here just for 1 night on a quick visit to St Thomas. For the money I expected a little more. Room was very spacious and nice, lovely bed. Reception staff were not as friendly as most hotels I have visited, and the other issue was there are some major renovations going on hammering etc and there was no mention... More 

Helpful?
Thank MarkandLeanne W
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management Staff. We are in the process of renovating the bathrooms on the 4th floor over looking the Ocean and apologize for any inconveniences. Regards, Guest Relations More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $134 - $610 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands
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