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Windward Passage Hotel

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Windward Passage Hotel
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622 Reviews from our TripAdvisor Community

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Showing 594: English reviews
Niles, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It was fine... Better than the horror stories or pictures I've seen.... Its a pity I didnt take more pictures. I booked on Expedia, it was totally alright. The staff didn't enthusiastically welcome me, I sort of expected that, but they weren't rude either. The place had been renovated some years ago, and could do some more updates... Kind of... More 

Helpful?
Thank MissDianap
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our management staff. Guest Relations More 

St.Croix
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The light at the bed head don't not work mold n the walls bathroom tub you look at the picture to see what it is like don't take my word look for yourself awful .we asked for towels they sent dirty towels the room we were in was stink of smoke we asked for air freshener the maid didn't understand... More 

Helpful?
Thank Terance01
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our management staff. Guest Relations More 

Travelers are raving about these Charlotte Amalie hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel for 3 nights and was very uncomfortable. This hotel is old and in need of renovations. In my room the tiles in the bathroom is cracked and has mildew. The floor tiles has black stains and in need of cleaning. Carpet dirty and had some brown stains. My room was cleaned only once since I... More 

Helpful?
1 Thank Blundell J
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management Staff. Guest Relations More 

Brooklyn, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was located in the heart of town with breath taking views of the ocean. The rooms and property was. Clean and the staff here are top notch. This was one of the best and it's affordable while still enjoying plenty of amenities. Highly Recommended

Helpful?
Thank MingB155
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review and your kinds words. Your comments have been shared with our Management and staff. Guest Relations More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Rooms are dirty , bathroom looks like it hasn't been cleaned in months, ceiling has mold. Waited 45 mins for breakfast , staff very moody and unwilling. Stay away from this hotel if possible, we regret staying here! This is more like a motel than a hotel!

Helpful?
Thank Ganesh P
Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

My original vacation was supposed to be Aruba (w/my husband) for 9 days. After Delta cancelled our flight, we didn't want to lose another day and so we booked the cheapest option at the moment which was St. Thomas and Windward Passage hotel. This hotel is not a resort type of hotel, and it doesn't have access to the beach,... More 

Helpful?
Thank NancyT23482
1 review
1 of 5 stars Reviewed 3 weeks ago

Stayed there the night before a ferry ride to Tortola. Paid over $200 for a room that was MAYBE worth $35. I have no idea how some sites have this as a 4 Star Hotel. I travel extensively for work and have been in many hotels - no way, no how is this anything better than a 1-1/2 star on... More 

Helpful?
Thank Sarah S
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management staff. Guest Relations More 

New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Run for your life they have a beautiful photographer because those pictures are lies these rooms are horrible this room have stains roaches and God knows what else. The first room we stayed in (208) stay away they had a gentleman in the back on top of the truck reading a book scratching his you know what. It was so... More 

Helpful?
Thank 02251227
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our entire staff. Our General Manager has implemented new procedures to catch these types of issues prior to checking in. He is devoted to making all guests have a pleasurable stay with us and understands how important customers service is. Juan is a great... More 

Ozark, Missouri
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

I have stay many times at this hotel. This time the standards have fallen at this hotel. We had ants in are room and it took my husband spraying raid to make it stop. The check in was bad the girl working charges my card and extra night after we had paid in full. The general manager took care of... More 

Helpful?
Thank hea9165
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Our General Manager is devoted to making sure our guests are taken care of and understands the importance of costumer service! We are sorry for your inconveniences and hope you will give us another opportunity! Guest Relations More 

Tortola
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When our plane was delayed, causing us to miss our ferry to the British Virgin islands, we were pleased to find this clean, affordable accommodation within walking distance to the ferry docks. We enjoyed a peaceful nights rest and easily walked to the ferry for our morning departure.

Helpful?
Thank donsellsyachts
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our hotel staff. Regards, Guest Relations More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $136 - $665 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands
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