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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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959 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, St. Thomas
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Showing 933: English reviews
Reviewed June 15, 2014 via mobile

I just want to let know everyone who read my review, that the Ritz-Carlton hotel at St. Thomas has the best guest service, great and luxury rooms, as well as very pretty hotel áreas, and superb chefs. My experience has been one of the bests, and I would come back everytime I could.

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2Thank Pepe D
Reviewed June 13, 2014

I am travelling to St.Thomas and will be staying at the Ritz this month. My issue so far with the hotel is the Concierge. We are going down for a girls trip. We have reserved the Ritz Carlton Penthouse as well as an ocean front adjoining room. We were extremely excited about the trip until I contacted the concierge asking...

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15Thank trina c
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Trina C, We are very excited that you and your friends have chosen our beautiful destination for your trip and I am glad to hear that my team have already reached out to you to provide you with the expected level of service and that everything is now in order for your pending getaway. Transportation from the airport has...

Reviewed June 13, 2014

We had a good time with lots to do on what felt like private beaches of St. Thomas (which are actually public). We enjoyed the restaurant selection, space, and amenities in very nice rooms with excellent daily maid service. My only complaint would be that the costs for food and drink are standard Ritz expensive and my sheets and pillowcases...

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2Thank WoodGlobal
Bryn Mawr, Pennsylvania
Reviewed June 11, 2014

The Ritz is a gorgeous property and my husband and I agree about that! When we were checking in I just glanced out the window and tears came to my eyes. We had a non-stop flight from philly to paradise! Couldn't believe I was there in only 4 hours. We were celebrating our 10th anniversary. This was one of the...

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5Thank hawaiianwannabe
New York City, New York
Reviewed June 11, 2014

As you can see from some of my other reviews, I'm typically not a five star kind of girl. Or maybe I wasn't until this trip. We decided to splurge for our 10th anniversary and chose St. Thomas because of the times of the direct flights available from NYC. As we were only going for four nights, there was no...

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2Thank nycyogini
Arlington, Virginia
Reviewed June 9, 2014

To start off on a positive note, this property is in a great location and the grounds are beautiful. However, when we arrived we found that our bed sheets were filthy of the sorts I'll choose not to describe. While we understand that "things happen", the management didn't even apologize. Unfortunately, this clouded our vacation experience in the hotel. Luckily,...

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10Thank JBC1977
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear JBC1977, We always welcome our guest’s comments and reviews and learn many things from the feedback provided. We are pleased you found the property location and grounds beautiful and hope you found the service by our Ladies and Gentlemen to be welcoming, genuine and caring. We are sorry that your received no response from anyone so far and we...

NYC
Reviewed June 9, 2014

Please bring my fiancée and I were looking for a quick getaway and decided to go to St. Thomas and get married. I cannot write a review on the weather, for it is no one's fault that it rained our entire trip, however, we were very pleased with our choice of accommodation. When you think of a Ritz-Carlton establishment, you...

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1Thank Danyca
Chevy Chase, Maryland
Reviewed June 8, 2014

What a great resort. We had five rooms and three generations together for a week. Except for a one-day expedition to Trunk Bay at St. John, we stayed put. I polled our group for any negatives. One daughter was concerned that the hotel didn't recycle. Turns out there is no recycling on St. Thomas so separating the plastic, etc., would...

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1Thank John B
Reviewed June 7, 2014 via mobile

We have stayed at other hotels here and the best by far is the Ritz... Great rooms and uber friendly staff. The gate guards will when make you smile. They don't miss a step and I'm always excited to come back!

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3Thank Steven J
Kauai, Hawaii
Reviewed June 5, 2014

I have stayed at this property many times. I have to say they have one of the nicest infinity pools I have ever swam in overlooking the Caribbean sea. This property has great water sports including paddle boats, kayaks,wind surging and snorkeling. I recommend sailing on the Lady Lynsey. The food is wonderful at the pool side restaurant. Worth staying...

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1Thank Andrea K
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $478 - $1,615 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travelers.
146 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room with a balcony with a roof. Some have pergolas but rain showers can pop up.”
 of 5 bubbles mariefW5768NH, 2 weeks ago | Read review
“Closer to the Lobby, second or third floor, facing the beach.”
 of 5 bubbles TRNBR, 2 weeks ago | Read review
“Stay on higher floors to get a better views of the ocean.”
 of 5 bubbles Travelfreakindian, 2 weeks ago | Read review
“The property is stunning! Ocean view is always a plus.”
 of 5 bubbles jod5152, 3 weeks ago | Read review
“Wait until the new owners catch up with years of deferered maintenance, DEFINETLY NOT WORTH THE PRICE!!”
 of 5 bubbles agvter, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question