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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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861 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Merrick, New York
Reviewed June 30, 2014

This is our second time staying at The Ritz in St. Thomas, and again it was fantastic!! We brought along additional family members who also loved the hotel. Pool, Beach and Location were beautiful. The service was fantastic and we found the hotel to be super clean. The coffee machine & bottle waters in the room were a nice touch....

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1Thank laurie s
Tulsa, Oklahoma
Reviewed June 24, 2014

The property is stunning. From the gorgeous architecture to the beach a short walk away from your room, you can't beat the visual stimulation. In our room we had a fully stocked nespresso machine, which made getting up in the morning that much sweeter. The shower was a beautiful walk-in and the balcony looked onto the property/ocean. The concierges and...

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8Thank Jamie J
Lockport, Illinois
Reviewed June 24, 2014

This resort is almost completely amazing. I say almost because there was a major let down. But first the good. The staff at this resort are outstanding!!!! The level of service and hospitality given to each guest was incredible. This is the first time at a Ritz and we were impressed. We were welcomed by a friendly front desk and...

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5Thank Jim B
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear JimB, I appreciate when our guests take the time to write about our Ladies and Gentlemen and I will certainly recognize Johnny and Valentine for the exemplary service they provided you. These individuals are definitely super stars! It is truly a testament to our hotel and brand that you found all of my team to be helpful and friendly....

Greater Cincinnati
Reviewed June 21, 2014

This was our first time at the property in St. Thomas. It is not a stretch to say amazing. The staff begin at the initial greeting when you pull up and the helpfulness does not stop. The open air lobby and registration offers you an amazing ocean view as you check in. The rooms were amazing... and the bed puts...

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3Thank RussellGentry
Reviewed June 16, 2014

We needed a relaxing vacation. We booked this family trip with our 4 year old and 8 month old daughters. From the first day, everything we expected and more happened. From the time we checked in until the time we checked out, the service, staff, amenities and activities were absolutely amazing. The staff and guest were super nice and friendly....

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2Thank Wsayejmd
Reviewed June 15, 2014 via mobile

I just want to let know everyone who read my review, that the Ritz-Carlton hotel at St. Thomas has the best guest service, great and luxury rooms, as well as very pretty hotel áreas, and superb chefs. My experience has been one of the bests, and I would come back everytime I could.

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2Thank Pepe D
Reviewed June 13, 2014

I am travelling to St.Thomas and will be staying at the Ritz this month. My issue so far with the hotel is the Concierge. We are going down for a girls trip. We have reserved the Ritz Carlton Penthouse as well as an ocean front adjoining room. We were extremely excited about the trip until I contacted the concierge asking...

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15Thank trina c
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Trina C, We are very excited that you and your friends have chosen our beautiful destination for your trip and I am glad to hear that my team have already reached out to you to provide you with the expected level of service and that everything is now in order for your pending getaway. Transportation from the airport has...

Reviewed June 13, 2014

We had a good time with lots to do on what felt like private beaches of St. Thomas (which are actually public). We enjoyed the restaurant selection, space, and amenities in very nice rooms with excellent daily maid service. My only complaint would be that the costs for food and drink are standard Ritz expensive and my sheets and pillowcases...

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2Thank WoodGlobal
Bryn Mawr, Pennsylvania
Reviewed June 11, 2014

The Ritz is a gorgeous property and my husband and I agree about that! When we were checking in I just glanced out the window and tears came to my eyes. We had a non-stop flight from philly to paradise! Couldn't believe I was there in only 4 hours. We were celebrating our 10th anniversary. This was one of the...

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5Thank hawaiianwannabe
New York City, New York
Reviewed June 11, 2014

As you can see from some of my other reviews, I'm typically not a five star kind of girl. Or maybe I wasn't until this trip. We decided to splurge for our 10th anniversary and chose St. Thomas because of the times of the direct flights available from NYC. As we were only going for four nights, there was no...

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2Thank nycyogini
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $484 - $1,767 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travelers.
128 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms seem to be equally desirable, but be sure to get an ocean-view room facing the bay that has a balcony”
 of 5 bubbles davehamer, 6 days ago | Read review
“Seems like all rooms have some ocean view. None are really directly on the beach, but that wasn't a problem. All seem good.”
 of 5 bubbles bigvince007, 1 week ago | Read review
“We had a third floor room with a balcony overlooking the beach. It was great”
  • Loved our view!
 of 5 bubbles ACtheworld, 1 week ago | Read review
“Alamanda bldg is closest to pool”
 of 5 bubbles tlmnjm, 1 week ago | Read review
“Book a club level room, the amenities in the lounge make it worth it!”
 of 5 bubbles tjb42, 3 weeks ago | Read review
5 of 5
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