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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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961 Reviews from our TripAdvisor Community

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Showing 935: English reviews
Reviewed November 24, 2014

We stayed at the RCST for two nights. The room was clean. The services were good. The staff were polite. However, I do have to question the value for money one gets at the hotel. Clearly, if you are spending all day on the beach enjoying the resort amenities (Hobie-Cat sailboats, paddleboards, kayaks, snorkelling, tennis, etc) then the value goes...

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2Thank BrianandElizabeth
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear BrianandElizabeth, Thank you for your feedback on your recent stay at our property . Our resort fee covers a plethora of benefits including unlimited use of snorkel equipment, hobie cats, our state-of-the-art fitness center, paddle boats, wireless Internet, valet parking, windsurfers, kayaks, tennis courts, local calls, paddle boards and weekly activities that include water aerobics, yoga, Zumba, garden tours,...

Cornelius, North Carolina
Reviewed November 22, 2014

We were there mid Nov for 48 hours.Restaurant availabity was switched around, so our celebration dinner was at a less luxurious eatery. Service was slow @ Sails, so we moved to other venues where we were pleasantly surprised. Most staff were friendly and helpful. There was a fruit basket on arrival, and we checked in early. We did receive champagne...

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5Thank asanannie
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear asanannie, Thank you for your feedback on your recent anniversary stay at our resort. I truly enjoy hearing that you found our staff friendly and helpful and that your accommodations were extraordinary. One of the many features of our resort is all of our rooms have large balconies and patios that enjoy stunning views and balmy Tradewinds year round....

Shelby Township, Michigan
Reviewed November 18, 2014

We have stayed twice in this hotel. Last year, the rooms very renovated and looked amazing. We love to come to this hotel because hobie cats and other water gear is free. We enjoy sailing on our own, and love the fact that is not crowded. Both times we went there end of January and must say it was very...

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2Thank Gordana5673
New Fairfield , Ct.
Reviewed November 17, 2014

This resort was disappointing. The staff were fine but the property is 3 stars. There are four three story buildings and two 5 story buildings ( see my photo resort map). The buildings face a Bay about ½ mile wide. While they advertize ocean views only the Begonia bld. has anything resembling an ocean view as it faces the Bay...

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5Thank P0mps
Arlington, MA
Reviewed November 16, 2014

We have stayed at this property in the past and always felt the rooms, especially the bathrooms, were quite outdated. On this recent stay we were pleasantly surprised to see they completely upgraded the bathrooms. Absolutely spectacular! The rooms themselves also received a bit of an upgrade - very nice, and the beds were incredibly comfortable. We hope to be...

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Thank TravelBuff24
massachusetts
Reviewed November 14, 2014

I must admit i was shocked at the quality of the beaches and grounds here. I admit it's my own fault though because just looking at the pictures should have clued me in. The beaches are tiny compared to other top caribbean resorts I' ve stayed at and the beach lounges are on top of each other (think cruise ship)....

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9Thank plev
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Plev, Thank you for your feedback on our resort. It is wonderful to hear that you enjoyed the spacious rooms and our culinary offerings. I am sorry you did not enjoy either of our two beaches or geography of the hotel. We are situated on Great Bay and the location gives the resort a very private setting. Our beaches...

New York
Reviewed November 13, 2014

The Ritz St. Thomas has all the makings of a great resort, but misses in the detail. The rooms are nice, clean, big, and updated. The views are spectacular, and the property is fabulous. The service needs some attention to detail. The only people at the resort who seemed to enjoy their job were the towel attendants at the pool....

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4Thank ejfifer
New York City, New York
Reviewed November 13, 2014

This is a truly magic location for a hotel. Although St Thomas in the US Virgin Islands leaves a lot to be desired (it is better to leave there for the Bitter End or St Johns!), this hotel is one of the few very well maintained high class hotels on the island. The outlook across the water to St Johns...

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1Thank Gaitcho
Defiance, Ohio
Reviewed November 12, 2014

There is nothing to be said about the grounds and views of this Ritz that hasn't already been stated. They are straight up fantastic. This is our second stay at the Ritz and we were not disappointed. The staff were very friendly, served chilled drinks at check-in, and provided a very detailed tour of the grounds. Although the drinks and...

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1Thank Christian B
Boston
Reviewed November 11, 2014

What can I say that hasn't already been said, its a Ritz Carlton and you see the service the moment you step foot on the beautiful resort. We did not arrive until 10:30 pm but it wasn't a sleepy grave yard shift we encountered. We were offered rum punch and escorted to the front desk where two pleasant women were...

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Thank Beccaniece
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $478 - $1,622 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travelers.
146 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room with a balcony with a roof. Some have pergolas but rain showers can pop up.”
 of 5 bubbles mariefW5768NH, 2 weeks ago | Read review
“Closer to the Lobby, second or third floor, facing the beach.”
 of 5 bubbles TRNBR, 2 weeks ago | Read review
“Stay on higher floors to get a better views of the ocean.”
 of 5 bubbles Travelfreakindian, 3 weeks ago | Read review
“The property is stunning! Ocean view is always a plus.”
 of 5 bubbles jod5152, 3 weeks ago | Read review
“Wait until the new owners catch up with years of deferered maintenance, DEFINETLY NOT WORTH THE PRICE!!”
 of 5 bubbles agvter, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question