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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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954 Reviews from our TripAdvisor Community

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Showing 929: English reviews
Sioux Falls, South Dakota
Reviewed 2 weeks ago

We loved this hotel the rooms were clean and spacious. The beach was awesome and had lot of activity right off the hotel you could go snorkeling, kayaking and other activities right off the private beach. The water was quiet and calm it was outstanding. However I would like to see one change and that is options for food for...

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2Thank Travelfreakindian
Dallas, Texas
Reviewed 2 weeks ago via mobile

Very beautiful calm beach. Calm activities. The restaurant at the Residence was outstanding. A perfect get away for romance or a good read! One of the best services was housekeeping. Marie made us feel we were at home everyday with her warmth and vibrant personality. Thank you dear loving, Marie. Would not have been as special without you. Deborah

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Thank Dlund2014
New Orleans, Louisiana
Reviewed 2 weeks ago

What a great resort! So many things to say... The staff is great and accommodating, the rooms are beautiful and clean, the grounds are well kept and there are so many things to do. You'll have to look at the website like I did to see everything. It's pricy but you get more than what you pay for.

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1Thank Justin H
Washington DC, District of Columbia
Reviewed 2 weeks ago

After a horrible stay at a well-regarded property on St. John, we weren't sure what to expect at the Ritz. I was so glad to see happy staff throughout the property, most of whom were very friendly and went out of their way to answer questions and help us as needed. The on-property restaurants are a bit overpriced, but the...

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2Thank km1372
Rochester, New York
Reviewed 2 weeks ago

We were spoiled for days! Our room was upgraded upon arrival; fully equipped, comfortable and clean. The staff is exceptional! Warm friendly greetings every time. Plenty to do right from the beach - we HIGHLY recommend the Island Time day trip to Virgin Gorda w a snorkel stop at Norman Island. Equally wonderful crew and well worth it! Looking forward...

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Thank jod5152
Rochester, New York
Reviewed 2 weeks ago

I've always wanted to stay at the ST Ritz, made reservations for Dec 31st 2016 through the 7th of Jan, Very disappointed in the lack of up keep and maintenance. Checked in saw numerous places where there is rotted wood, garden maintenance down. Sat on our veranda and the gutters had huge holes in them, also at the restaurant gutters...

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4Thank agvter
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear agvter, Thank you for your review, and for choosing to stay with us at The Ritz-Carlton, St. Thomas. I'm sorry that you were disappointed in our facilities. We are lucky to have teams of Ladies and Gentlemen who work constantly to ensure that our buildings and the landscaping throughout the resort are maintained to provide the finest facilities to...

Boston, Massachusetts
Reviewed 3 weeks ago

Second year in a row this was the destination for our family vacation. Everything is wonderful there but to be honest it is the staff who truly make the experience memorable. I had the pleasure of being greeted by Destiny every morning for breakfast...She was always friendly and gracious no matter how crazy busy the place was. On that note...

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2Thank Lori O
Brick, New Jersey
Reviewed 3 weeks ago

Excellent staff and friendly service during our weeklong stay in February. Specifically, 2 bellmen/cart operator Steven and Tabari. These guys made my nephew's stay a memorable one! Excellent views and well maintained grounds.

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1Thank Butch004
Lynnfield, Massachusetts
Reviewed 3 weeks ago

Thank you for honoring our request for two connecting rooms. We traveled with our two teenage daughters and all enjoyed having our own space. We were in the building that started with an "A" (can't remember its proper name) which was perfect. Close to the lobby, pool, beach, fitness center, restaurants and bar. We had a resort view but could...

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2Thank 365Amy
Reviewed 3 weeks ago via mobile

Absolutley terrible. Not to the standards of other Ritz's. The hotel is dated and service is extremely slow. The views are terrible. I watched a guy slip a fall on the back of his head on the concrete, pass out and have seizures, told the staff and they had no urgency to do anything. Blue restaurant was dead but somehow...

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2Thank Brandon M
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Brandon M, Thank you for your review, though I’m sorry to see that you did not enjoy your time at The Ritz-Carlton, St. Thomas. I want to clarify that the genuine care of our guests is our absolute highest mission, and their safety and security is extremely important to all of us here at the resort. It is certainly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $485 - $1,610 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travelers.
146 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room with a balcony with a roof. Some have pergolas but rain showers can pop up.”
 of 5 bubbles mariefW5768NH, 1 week ago | Read review
“Closer to the Lobby, second or third floor, facing the beach.”
 of 5 bubbles TRNBR, 1 week ago | Read review
“Stay on higher floors to get a better views of the ocean.”
 of 5 bubbles Travelfreakindian, 2 weeks ago | Read review
“The property is stunning! Ocean view is always a plus.”
 of 5 bubbles jod5152, 2 weeks ago | Read review
“Wait until the new owners catch up with years of deferered maintenance, DEFINETLY NOT WORTH THE PRICE!!”
 of 5 bubbles agvter, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question