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The Ritz-Carlton, St. Thomas

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6900 Great Bay, 00802-1010 St. Thomas
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (960)
Room & Suite (166)
Dining (56)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, St. Thomas
Updated 06/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 27 hotels in St. Thomas
Location
Cleanliness
Service
Value
Experience a new era of refinement at the newly redesigned Ritz-Carlton, St. Thomas. Following an extensive $100 million renovation, the beloved resort welcomes families, couples, and adventure-seekers to encounter the beauty of the Caribbean in a new light. Discover the all-new public spaces, 180 exquisitely refreshed guestrooms and suites, a new family pool with waterslide, 11 ocean view pool cabanas, event and meeting spaces, and four inspired dining venues, including the introduction of a new culinary concept, Alloro, which will celebrate the simplicity of Sicilian dishes that transport guests from the white sandy beaches of St. Thomas to Italy. Be captivated by peerless Turquoise Bay and green mountain views, endless beaches, thrilling water sports, and a stunning destination for celebrations large and small at The Ritz-Carlton, St. Thomas. The resort’s beloved luxury catamaran, Lady Lynsey returns in the form of the brand-new Lady Lynsey II. This 60-foot vessel accommodates up to 75 guests, and offers snorkeling tours, sunset dinner cruises, and island-hopping excursions, all ideal for groups and celebrations
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Fishing
Waterslide
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Umbrella
Dry cleaning
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish
Hotel links
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1340Reviews224Q+A100Room tips
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Popular mentions
erikatravels2017 wrote a review Sep 15
Hartford, Connecticut22 contributions11 helpful votes
I will agree with a lot of reviewers here. The property is beautiful but you can tell by how they updated it, it used to be an older building. I think if you plan on spending more than 700 a night look elsewhere or decrease your expectations. The seaweed issue is real, out of 7 days we were able to use the beach about 3 of them. The piles were as high as 3 feet some days, the residence club side even worse.. The beach is rocky and we all fell and got hurt on the coral, so bring your water shoes... We got hurt even though we had them on.. We had an ocean view room and the toilet leaked the entire time.. It leaked the first day and it was fixed but the second day the leak was present but less so we just ignored it.. Food is very expensive.. but if you are creative 2 people can manage with about $200 a day for example- Bagel for breakfast- $15, Lunch sandwich $18 these purchased at southwind cafe .... Dinner $26 for Burger with fries at Sails.. add in drink and tips... But if you plan to dine... breakfast buffet was about $35 pp with juice/coffee.. Food was ok.. snapper wrap was tasty, large salads.. See menus on the marriot site. Pool is nice but I don't understand why it had green algae in it and some frothy stuff every day... Not acceptable. Free kayaks etc were fun. Highly recommend Sunset grill just few minutes away. Cons... SERVICE!!!!!!! Supposedly they hire the best on the island. Some staff had an attitude.. mainly the waitresses.. Like you are bothering them or something. Please retrain people... I know it's hot to wear masks but please don't treat customers with an attitude. I treat you with respect, please treat me with respect. So overall, it's a nice place but it's not horrible... It's clean but I felt some areas were being neglected .. the stairs going to our room was dirty, weeds growing that type of stuff but nothing to write home about... but since it's a Ritz it's not ok. Valet was quick to grab our car, no shortage of towels.. I think it depends if you go in peak season. The hotel was at low capacity. Go and enjoy and just treat it like a very nice JW Marriott and you will be fine.
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: Ocean view in the begonia building
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 6 days ago
Dear erikatravels, Thank you for taking the time to share your valuable feedback. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. Sincerely, Cliff Brutus
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morseamanda85 wrote a review Sep 14
Philadelphia, Pennsylvania4 contributions
+1
I recently stayed at this hotel, with friends, and have nothing, but compliments for the employees at this establishment. The second we got off our taxi we were introduced to Jamari. Although his face mask covered his smile, you could tell by his presence that enjoyed his job!! At dinner we had Gerrycia as our waitress. She went above and beyond for our group! On Saturday, Tameka and Charles took care of us at our cabana. We didn’t have to lift a finger for the 4 days and 3 nights we were there. That’s what vacation is about. The hotel is beautiful and the rooms are lavish, especially the soaking tub. Thank you to everyone who works here! You are beautiful people who have beautiful personalities!!! I hope you are all rewarded for your service.
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Date of stay: September 2021Trip type: Traveled with friends
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear morseamanda85, Thank you for taking the time to share your valuable feedback. Your compliments are worth more than any reward. We hope to see you again @ The Ritz-Carlton, St. Thomas. Sincerely, Cliff Brutus
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Kytima J wrote a review Sep 12
Florida2 contributions
The hotel, staff and service will exceed all your expectations. Friendly very accommodating we were celebrating a Birthday we asked for a cake and decorations we came back to that and much more. Worth every penny
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Date of stay: September 2021Trip type: Traveled with friends
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear kytimaj, Thank you for taking the time to share your valuable feedback and thank you for choosing to stay with us for such a special occasion. We hope to welcome you back @ The Ritz-Carlton, St. Thomas. Sincerely, Cliff Brutus
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MJS wrote a review Sep 7
1 contribution1 helpful vote
We had a group of 8 that traveled to St. Thomas over Labor Day weekend to celebrate our dear friends 40th Birthday. We stayed at a VRBO for the trip. The wife of our friend whom was celebrating his birthday coordinated a very beautiful fun filled trip. She arranged a special day at the Ritz-Carlton pool by renting a cabana. She called the hotel before our arrival to confirm that we could pay to rent the cabana and have a day of celebration. She was also able to make the reservation online to ensure we were locked in for the day. She had arranged special transportation to drop the group of 8 off at the hotel. Once dropped off we were informed that the group was not allowed to utilize ANY of the hotel amenities since we were not “hotel guests”. The group coordinator spoke with the Hotel manager whom was not willing to budge on the rules. We as a group respect the rules and policies but was never informed before arrival. The group had planned to pay for cabana as well as a pretty healthy bar tab. We weren’t allowed to do so unless we booked a room, so we did just that. Paid $800 for a room for the night that no one was going to stay in, purchased the rental for the cabana as well as paid for a generous bar tab. The group was very disappointed that a hotel of this caliber was willing to just turn the business away (which would total well over a night stay revenue). With the state of travel restrictions and decreased tourism rates, it’s hard to imagine that they are so willing to turn the immediate business away as well as the potential to have people from our group come back to the island with their families to stay at the Ritz for future travel. I know when we come back, we won’t consider the hotel nor would I recommend it to anyone planning to visit. Policy or not, the way the situation was handle was absolutely unprofessional. We hope others have a different experience!
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear malloree_settles, Thank you for taking the time to share your valuable feedback. We sincerely apologize for the inconvenience this has caused you and your friends. Due to strict protocols our cabanas are currently only available to guests of the hotel and the destination club. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. Sincerely, Cliff Brutus
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CigarAficionados wrote a review Sep 6
Tampa, Florida17 contributions2 helpful votes
At an extremely high room rate per night this hotel is far from five stars. The service is awful. The food is terrible. Most of the Staff is not motivated to provide assistance. The management at this hotel needs to change and employees need to be retrained to prove adequate service.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Avoid food in general at this hotel.
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 2 weeks ago
Dear CigarAficionados, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your stay with us. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. I look forward to speaking with you. Sincerely, Cliff Brutus
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PRICE RANGE
$513 - $1,091 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomas, st. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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Frequently Asked Questions about The Ritz-Carlton, St. Thomas
Which popular attractions are close to The Ritz-Carlton, St. Thomas?
Nearby attractions include Virgin Islands Boat Rental (0.7 miles), Secret Harbour (0.6 miles), and Omni Jewelers (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, St. Thomas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, St. Thomas?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, St. Thomas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, St. Thomas?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton, St. Thomas?
Conveniently located restaurants include Latte's In Paradise, The Tap & Still Redhook, and The Easterly.
Are there opportunities to exercise at The Ritz-Carlton, St. Thomas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, St. Thomas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, St. Thomas?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to The Ritz-Carlton, St. Thomas?
Many travelers enjoy visiting Catherineberg Ruins (4.8 miles).
Does The Ritz-Carlton, St. Thomas have any great views?
Yes, guests often enjoy the harbor view available here.