Which popular attractions are close to The Ritz-Carlton, St. Thomas?

Nearby attractions include Virgin Islands Boat Rental (0.7 miles), Secret Harbour (0.6 miles), and Omni Jewelers (0.3 miles). See all nearby attractions.

What are some of the property amenities at The Ritz-Carlton, St. Thomas?

Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. See all property amenities.

Which room amenities are available at The Ritz-Carlton, St. Thomas?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator. See all room amenities.

What food & drink options are available at The Ritz-Carlton, St. Thomas?

Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Learn more.

Is parking available at The Ritz-Carlton, St. Thomas?

Yes, free parking is available to guests. Learn more.

What are some restaurants close to The Ritz-Carlton, St. Thomas?

Conveniently located restaurants include Latte's In Paradise, The Tap & Still Redhook, and The Easterly. See all nearby restaurants.

Are there opportunities to exercise at The Ritz-Carlton, St. Thomas?

Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Learn more.

Does The Ritz-Carlton, St. Thomas offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room. See all property amenities.

Which languages are spoken by the staff at The Ritz-Carlton, St. Thomas?

The staff speaks multiple languages, including English, Spanish, French, and Russian. See all property amenities.

Are there any historical sites close to The Ritz-Carlton, St. Thomas?

Many travelers enjoy visiting Catherineberg Ruins (4.8 miles). See all nearby attractions.

Does The Ritz-Carlton, St. Thomas have any great views?

Yes, guests often enjoy the harbor view available here. Learn more.

THE RITZ-CARLTON, ST. THOMAS - Updated 2022 Prices & Resort Reviews (U.S. Virgin Islands)

William M wrote a review Jan 20

Levittown, Pennsylvania5 contributions2 helpful votes

Great experience

I read some of the recent reviews before coming to the Ritz and those folks must be cuckoo for cocoa puffs! It's a beautiful property excellent service had the Rigatoni at the Alloro I could of eaten 4 bowls.

Date of stay: January 2022Trip type: Traveled solo

1 Helpful vote

Helpful

jklNy wrote a review Jan 14

NY, NY563 contributions122 helpful votes

New Year's trip--glad we did it but not again

We arrived during the week between Xmas and New Year's -- the very highest of rates--so that has definitely influenced my review. My family stayed in two connecting club-level double queen rooms. The rooms were high quality, not over the top, with a couple of ridiculous features such as extra-wide doorways with doors that got tangled up in each other in the narrow halls and more than once slammed someone in the face. The other "what were they thinking?" aspect of the room was the giant bathroom with a separate door for the toilet--makes sense--but a transparent glass door for the shower. My old-fashioned family prefers privacy when showering, so this meant the sink and toilet was out of bounds when in use. Why they didn't use a frosted or shaded glass door is a mystery, and it makes the whole situation less convenient for adults sharing rooms. The staff was fantastic. I have never encountered a more professional, accommodating and courteous group of people. Everyone was helpful to the nth degree. HOWEVER, the hotel was not staffed appropriately. We could not get reservations for several days at any of the restaurants on the property and restaurants in St. Thomas were also booked up as they were operating at reduced capacity. The club lounge did put out food and we often ate there, but there were limited choices for my vegetarian family and it was too busy for our requests to be accommodated. There is a giant kitchen underground at the Ritz that services most of the different restaurants and the chefs aren't the same every day. (I met one very allergic girl there having a hard time figuring out what was safe to eat). There were some veg items on the room service menu, but it is a very limited menu and we exhausted it pretty quickly. New Year's Eve we also had to order room service and it took three hours--the staff were overwhelmed--but I kept wondering how many people at the hotel were in the same boat as we were and why wasn't there some kind of outdoor dining option made available to everyone? I remember at one point being near tears speaking with the concierge and also being angry that the Marriott corporate overlords had completely overbooked and overcharged us without being able to properly care for their guests. I feel we were owed an apology, but there is nobody in charge as I discovered when I was there. I am sure someone will pop out of the woodwork to respond to this review, but rest assured there was no contacting anyone while we were there as my bounced emails will attest. The sea was choppy all week as there was a steady wind. Entry to the water from the beach required care as it was rocky, etc but I enjoyed snorkelling in the cove. Actually, I had thought since it was so close to St. John's it would be as good as I remember at Caneel Bay but that was not the case. There is a large patch of grass to swim over before reaching the reef where the waves break offshore--maybe a 10 minute or so swim out considering the wind and current but not difficult. We brought our masks and snorkels from home, planning on just using the resort's fins, but we wound up using all of their equipment, which was in great shape. My family did the morning/afternoon excursion to Maho on the Lady Lynsey and seeing the turtles was probably the highlight of this trip. As far as the other amenities--we tried scheduling time to play tennis but the person in charge of it wasn't feeling well so that never happened. I did not realize until a couple of days had passed how close we were to the little hamlet of Red Hook because we arrived from the airport in the opposite direction. My son walked into Red Hook one day--it took less than half an hour--but there are no sidewalks, the roads are curvy, and there are a lot of tourists with rental cars not used to driving on the left, so I don't recommend walking there. The hotel concierge helped me secure two dinner reservations in town -- Pesce and Saki House--and we enjoyed both meals thoroughly. Even though the club-level concierge were just lovely, I did find the concierge at the main hotel to be more familiar and helpful when it came to finding appropriate dining options. I booked this trip at the last minute because we had planned our first getaway in a long time for a different destination and suddenly decided we did not want to be travelling internationally. These were among the very last rooms available on the island. So this had the convenience of a domestic flight, plus a direct flight, plus the most popular days of the year, and all of that was reflected in the price. I do not regret going but I would not do it again. I might go to the Ritz Carlton some other time when it is a lot cheaper. The Ritz is situated on a cove that is like half of the number 8 and on the other little cove just next to it are the timeshare properties. It takes maybe 5 to 10 minutes to walk from one side to the other, and my family enjoyed hanging out on the residences side (they call it the Club, which I found super confusing) once the New Year's crowd had gone. It had a more relaxed and chill vibe we appreciated. If we returned, we would probably try to stay there with the added benefit of a kitchen.…

Date of stay: December 2021

Rooms

Cleanliness

Service

4 Helpful votes

Helpful

Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas

Responded 6 days ago

Dear jklNy, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. I look forward to speaking with you. Sincerely, Cliff Brutus

Chet Garner wrote a review Jan 9

Georgetown, Texas12 contributions2 helpful votes

Beautiful Getaway with Adventure

We took a 4-night trip here and LOVED it. The grounds are beautiful and the staff is great. My wife and I aren't the type to sit by the pool all day. So the fact that they have activities on site is amazing. We checked out snorkel gear. And mastered the hobie cat. This place is an oasis.

Date of stay: April 2021

Location

Service

Sleep Quality

Room Tip: Get a room that's close to the restaurants. Some of the far ones can be a walk.

See more room tips

1 Helpful vote

Helpful

Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas

Responded 1 week ago

Dear chettripper, Thank you for taking the time to provide this important feedback from your recent stay with us. And Congratulation on mastering the Hobie cat, not an easy task. We hope to see you again at The Ritz-Carlton, St. Thomas. Stay safe. Cliff Brutus

Rachel wrote a review Jan 3

2 contributions3 helpful votes

We will definitely be back!

The property is gorgeous and clean and the staff are accommodating, kind and helpful. The only thing it really lacked for us was a social area besides the pool like a lobby bar for before and after leaving the property for dinner. We will definitely be back.

Date of stay: December 2021

Value

Service

Sleep Quality

Room Tip: Ocean view from the balcony is not really an ocean view.

See more room tips

Helpful

Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas

Responded 2 weeks ago

Dear relaxingrachel, Thank you for sharing your valuable feedback with us. We look forward to your return. Until than, stay safe. Sincerely, Cliff Brutus

William D wrote a review Jan 3

15 contributions7 helpful votes

Avoid at all costs until staffing problems solved

Extremely disappointing stay across all areas of the hotel. This was my 3rd visit to this property with my wife, and our previous 2 stays were much better. There is obviously an extreme staffing issue right now, but management is not doing anything about it. We arrived at the hotel around noon, not expecting our room to be ready. By 4PM (check in time) I went back to the front desk where the check in rep said it would be at least 2 hours before the room was ready. We were given a $200 credit for the inconvenience. By 6:30PM, the room still wasn’t ready and was told there was a housekeeping staff issue. We were given a 1 night refund. While we wasted an entire day and missed dinner, the manager did make it right by offering a full refund and credit. Unfortunately it only gets worse from there: 1.) no one answers the phone for anything (room service, shuttle, front desk, etc) 2.) incorrect room service order delivered after having to walk to front desk to order since no one would answer 3.) restaurant bar wildly understaffed with 1 bartender who was obviously a last minute fill in. He didn’t know how to make basic cocktails. 4.) pool/beach chairs left messy with old dirty towels because staff is not available to clean Bottom line is this hotel needs to cap occupancy with a guest count they can handle until the staffing shortage is resolved. You can’t charge $2,000+ per night and provide 2 star hotel service. There is a reason for so many recent poor reviews of this property. Avoid staying here until issues are resolved. The only reason I gave this property 2 stars instead of 1 is because the rooms and property are truly beautiful. It’s a real shame staying here is such a poor experience.…

Date of stay: January 2022Trip type: Traveled as a couple

3 Helpful votes

Helpful

Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas

Responded 2 weeks ago

Dear williamdj3919HP, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. I look forward to speaking with you. Sincerely, Cliff Brutus

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The Ritz-Carlton, St. Thomas Resort, U.S. Virgin Islands

The Ritz-Carlton, St. Thomas

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