We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

The Ritz-Carlton, St. Thomas

Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
The Ritz-Carlton, St. Thomas
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

744 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 727: English reviews
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My wife and two of our friends visited the Ritz Carlton for a wedding elsewhere on the Island in May this year. While the property was beautiful, just about everything fell short of our expectations of the Ritz. The service was beyond terrible from the front desk taking an abnormal amount of time to check in or ever have someone... More 

Helpful?
Thank Orffco
Portland, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was my best ever hotel experience. The grounds are beautiful. The beach and water, although not the very best the island has to offer, are wonderful. The rooms are spacious, modern and comfortable. The real gem of the St. Thomas Ritz is the customer services. I have never experienced such an effort at accommodation. The staff is genuinely friendly.... More 

Helpful?
Thank rhettusa
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear simplebee, Thank you for your review and for choosing our beautiful resort to end your Caribbean vacation! I’m pleased to see that you enjoyed the resort, as well as the cuisine and setting of Essenza. I also appreciate the feedback regarding your service experience in Bleuwater, as well as your first day in our Club Lounge. As you can... More 

Cheshire, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for a week a few months ago after chartering a boat around the British Virgin Islands for 7 days. We looked forward to lazy days around the pool with a cocktail or two and seeing what st Thomas was like. We had booked a club oceanfront suite so we had lots of space and... More 

Helpful?
Thank simplebee
New York City, New York
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My mother and I had a fabulous vacation at the Ritz Carlton. The grounds are beautiful. The room was nice with a great shower and comfortable robes. My mother’s knee was bothering her and there was always a golf cart available to take us close to the restaurants and beach area. We enjoyed our meals at all the restaurants, but... More 

Helpful?
Thank Seanie38
Tampa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The Ritz Carlton was located on the beautiful Great Bay. The beach was relaxing with calm, scenic views of passing sail boats and mountainous backdrops. There are many water activities included in the resort fee which we enjoyed daily. The service was great most of the time. however, the food is pricey and not worth the amount they charged-except the... More 

Helpful?
Thank Kland2014
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I traveled here for our honeymoon last month and I miss this place everyday!! Of course, the Ritz never disappoints, but they really uphold the "it's my pleasure" attitude here. The grounds are absolutely beautiful and there were always seats available at the pool or beach. We went sailing with ta water sports staff member, he was... More 

Helpful?
Thank Molly B
Plover, Wisconsin
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for five nights. The setting is gorgeous, the rooms are quite nice. Over and above that, there were so many friendly staff. The housekeeping lady even asked with a smile what she could do to make it a happier day. They seemed genuinely interested in the guests being pleased and must really like working there. I hope... More 

Helpful?
Thank onemanwolfpack61
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear onemanwolfpack61, What a wonderful review to read! Thank you so much for your kind words about our team of Ladies and Gentlemen. We hope they love being here as much as we love having them here at the resort. I’m so happy to see that you enjoyed your stay with us. Just as you hope to return, we hope... More 

California City, California
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment I stepped onto this property I was amazed. The staff goes above and beyond with their hospitality. Everyone is kind and courteous and they aim to make your stay memorable. I mentioned my daughter had recently graduated college and there was a chilled bottle of champagne and a chocolate cake to die for waiting in our room.... More 

Helpful?
Thank Darla J
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Darla J, Thank you so much for your wonderful review of our resort, both the facilities and our wonderful team of Ladies and Gentlemen. I’m so happy to see that you felt pampered, and I hope you return to see us again! Marco Ortlam, General Manager More 

Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've been to this hotel several times over the past 10 years. It has always been beautiful and worth the trip. Recent renovations to rooms make it an excellent destination for incentive groups. The Banquets team is one of the best, genuine concern and attention to detail. They were spot on and so responsive to our requests. Shout out to... More 

Helpful?
Thank Meeting P
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Meeting P, It’s so wonderful to see a review from not only a return guest, but also someone who brings groups to our resort. I will certainly pass your compliments along to Taleen and Kishan, who I agree are wonderful assets to our hotel. It was our pleasure to have you, and we’re so looking forward to having you... More 

1 review
3 of 5 stars Reviewed 6 days ago NEW

Problems.... 1. wrong room at check in....could not fix because hotel was full. 2. shower leaked all over the bathroom floor. 3. rooms not worth the price 4. hotel needs major cosmetic work. 5. casual restaurants need healthier choices.

Helpful?
Thank Jay D
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Jay D, I appreciate you leaving a review, and thank you for choosing The Ritz-Carlton, St. Thomas for your vacation. I’m so sorry to hear that you had an issue with your shower. Unfortunately, things like this do occasionally happen, but I hope it was resolved quickly and efficiently. I want to thank you for your feedback regarding healthy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

418 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (382)
Viewed
Hotel & Grounds (66)
Viewed
View from Room (33)
Viewed
Pool/Beach Area (50)
Viewed
Family/Play Areas (4)
Viewed
Dining (10)
Viewed
Room/Suite (23)
Viewed
Bathroom (5)
Viewed
1:54
Videos (1)
Viewed
Other (190)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (36)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (4)
Viewed
Dining (5)
Viewed
View from Room (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near St. Thomas
0.6 mi away
Secret Harbour Beach Resort
5.0 mi away
Frenchman's Reef & Morning Star Marriott Beach Resort
2.2 mi away
Point Pleasant Resort
Point Pleasant Resort
#1 of 5 in East End
4.5 of 5 stars 497 reviews
Show Prices
Show Prices
Show Prices
5.1 mi away
Marriott's Frenchman's Cove
Marriott's Frenchman's Cove
#1 of 7 in Charlotte Amalie
4.5 of 5 stars 1,232 reviews
3.0 mi away
Gallows Point Resort
Gallows Point Resort
#2 of 5 in Cruz Bay
4.5 of 5 stars 763 reviews
3.6 mi away
Bolongo Bay Beach Resort
Bolongo Bay Beach Resort
#1 of 1 in South Coast
4.0 of 5 stars 1,105 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $352 - $1,275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, TripOnline SA, Hotels.com, BookIt.com, Odigeo, Marriott, Orbitz and Jetsetter so you can book your The Ritz-Carlton, St. Thomas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay