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Room & Suite (183)
Dining (57)
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, St. Thomas
Updated 07/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 28 hotels in St. Thomas
Location
4.6
Cleanliness
4.7
Service
4.4
Value
3.8
Experience a new era of refinement at the newly redesigned Ritz-Carlton, St. Thomas. Following an extensive $100 million renovation, the beloved resort welcomes families, couples, and adventure-seekers to encounter the beauty of the Caribbean in a new light. Discover the all-new public spaces, 180 exquisitely refreshed guestrooms and suites, a new family pool with waterslide, 11 ocean view pool cabanas, event and meeting spaces, and four inspired dining venues, including the introduction of a new culinary concept, Alloro, which will celebrate the simplicity of Sicilian dishes that transport guests from the white sandy beaches of St. Thomas to Italy. Be captivated by peerless Turquoise Bay and green mountain views, endless beaches, thrilling water sports, and a stunning destination for celebrations large and small at The Ritz-Carlton, St. Thomas. The resort’s beloved luxury catamaran, Lady Lynsey returns in the form of the brand-new Lady Lynsey II. This 60-foot vessel accommodates up to 75 guests, and offers snorkeling tours, sunset dinner cruises, and island-hopping excursions, all ideal for groups and celebrations
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Wine / champagne
Poolside bar
Raquetball
Snorkeling
Tennis court
Water sport equipment rentals
Fishing
Walking tours
Waterslide
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Umbrella
Dry cleaning
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
28Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
6900 Great Bay, 00802 St. Thomas
Getting there
Rental CarsSee rental cars from $74/day
1437Reviews233Q+A100Room tips
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Most Recent
Every girl’s dream! My husband & I were married in St. Thomas in Megan’s Bay and honeymooned at the St. Thomas-Ritz. The hotel surpassed all of my expectations, from the hotel spa doing my wedding hair & makeup to coordinating the offsite wedding. Everything was fabulous dining, pool, shops and the resort is located right on the Caribbean coast. They have the Lady Lyndsay yacht for sunset sailing!!!
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We had a lovely stay and marveled in the beauty of this island. Rooms, all with an ocean view, were fresh and spotless, with attention given to your every need. Service was always friendly - and we especially enjoyed meeting Nakita at Coconut Grove so be sure to have a meal there overlooking the sun-soaked Bay. We also recommend the snorkel cruise on the Lady Lynsey; even saw the Milky Way on the magical sail back from St. John.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel is nice. The staff is nice. Food on premise is ok, not phenomenal, not bad. The pool is open 24/7. A good tip at check in can get you a long way to a better room and view. Trust me on that. The water is full of sargassum (sea weed) as of September 2022 though. We Will visit other beaches later and hopefully update this review if I find a beach without the sea weed.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Exceptional 5 night stay with my family of 5. Renee was so helpful during the check in process. Very friendly and kind. This was the common theme with the service. Everyone was very good at customer service. Pros - very friendly and helpful staff, beautiful grounds and room, Ruth's workout classes were awesome, nice kids pool with slide, excellent on site Italian restaurant (pizza was outstanding) Cons - maybe the coordination with the golf carts to pick us up could be better but I know it's hard, prices for food and taxi service is very high but I guess that's just the USVI cost of living Overall, if you want a Ritz level experience, you'll get it here
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Probably rent a car next time if you want to do stuff off property, we didn't have a car. Order...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The place was beautiful. 30 minutes away from the airport we took a charter limo to the hotel. Checkin was good had a welcome drink and welcome towel. Arrived at 2/2:30pm had to wait for our room it was ready around 5pm. Went to Sails for some lunch. The room was spacious and beautiful with a king bed, tv, small fridge and a sizable bathroom with free standing tub. With a great porch that held two lounge chairs and view of the water plus close to everything. There are 2 pools one with a fun slide that even adults can use. Cabanas to rent starting at $450-$600 per day. They have beach chairs with shades that are free for guests. Plus kayaks, sail boats and SUP and snorkel gear all free for guests that’s why you pay $85 resort fee per day. 3 restaurants on the property. Plus a coffee shop/ smoothies and to go brekkie. Blue waters has the full breakfast every morning and then in the evening it’s Asian inspired foods. There is an Italian restaurant and then Sails is mainly for lunch. Spa on the property very nice fitness gym with yoga and cardio instructors every day. Gift shop and jewelry store also on the premises. Great time!!…
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
My daughter and I planned a last minute trip before she went back to college. I read mixed reviews but ultimately chose this resort because I was concerned about seaweed at other locations. There was a little on the beach but it was cleaned up every day. Only a little bit in the water at the resort. Overall we were very happy. The rooms were nice and recently renovated. We ate at a few on site restaurants. They were very expensive and small portions. The staff were all very friendly and helpful.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Abbi Clack, Marketing at The Ritz-Carlton, St. Thomas
Responded 5 weeks ago
Dear momof2_7-4, On behalf of the entire hotel team, I want to thank you for giving us a chance and for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Abbi Clack
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just left the Ritz on St. Thomas and had an amazing experience! The welcome and customer service were wonderful! A special shout out to Danni who was so personable and kind and all of the other nice gentlemen who drove us to and from our room daily, as I had a torn muscle and was limited with walking. The staff at Little Switzerland was the best! All of the women there, especially Nicole, went beyond expectations to help us and we were so grateful and will return! The beach is very nice, a bit of seaweed but plenty of spots to swim in that is clear and fun water sports. A short boat ride to St. John which is a must. We will return! Highly recommend the Ritz!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Abbi Clack, Marketing at The Ritz-Carlton, St. Thomas
Responded 5 weeks ago
DearF8718ZXdanielled, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Thank you for recognizing Dani and the team at Little Switzerland. Your feedback has been shared with the respective individuals and their leadership teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Abbi Clack
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During the covid pandemic, I have been very cautious to maintain the health of my family. In fact, my family has only done outdoor camping trips as vacations for nearly three years. Now that covid rates are declining in some areas and travel has opened up, we embarked on our first true vacation in three years. Still using an abundance of caution for my family's health and safety I chose the Ritz Carlton, the same hotel brand that I used for my wedding reception. I had fond memories of the attention to detail and kindness of each person who worked for this organization and the Ritz Carlton St. Thomas exceeded all expectations. My son and I had an incredibly memorable and safe experience. The hotel was striking and the decor was inspirationally artistic, the grounds were beautifully maintained, and I can not say enough about the backdrop of St. Thomas. The best thing about the Ritz is that with St. Thomas in the background, you never really need to leave. For a resort fee, you have access to at least 6 pools, a private beach, sailboats, paddle boats, kayaks and private training sessions such as aquatic aerobics, yoga and more. My son even went on a hotel sponsored Scavenger hunt that we bumped into while lounging on the beach. He had a blast solving clues and moving around the campus and I enjoyed learning about the various botanicals on the campus. In addition, the food was impeccable and every restaurant had an outdoor option which was lovely to dine on the beach. I took my first trip to the Caribbean at 6 months and I knew how beautiful it could be, but I have never been to the US Virgin Islands. It was amazing to bask in the natural beauty of the island and also to have unexpected benefits of the US like a common language and no sales tax on all purchases, making shopping for souvenirs a blast. The best part of the experience was the staff and care of the Ritz staff. Upon arrival, we were met by Sanjeev who ensured that every need was taken care of. In fact, every person who worked for Ritz Carlton went above and beyond to ensure that we were comfortable and gave us all kinds of tips about St Thomas. Ruthy and her daughter Shaiah inspired me to get my body back even while on break - they were such knowledgeable trainers and so understanding. When my son got a little too much water in his ears, they helped me figure out how to help him so that he could be comfortable for the trip home. Amber in the gift shop gave me so many nice tips about how to get back through the airport that I felt like even after I left the hotel to head back home, I was still under the hotel's kind care.…
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Date of stay: August 2022
Location
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We stayed at 3 different hotels during our St. Thomas stay (one was only due to a flight cancellation). Of them all, the Ritz was far superior. One thing that is critical to me is the initial welcome. In this area, the Ritz delivered in spades. Brent is fabulous. They all are really. The people driving us in the carts, the welcome drinks and service by the car drop off. Excellent every day. The club level is entirely worth the costs especially if you have teens and kids who are thrilled with the cookies and candy bars (and me too, let me be honest). We stayed in a suite and it was extremely roomy with gorgeous views. The beds were very comfortable and the robes and towels soft and lush. The pool area was nice. I would cut down the bushes just about 6 inches more so we could see the ocean a bit better, but that's a minor complaint. Regarding cabanas: I had a hard time figuring out what cabana was where. We didn't use them because it didn't fit in our schedule, but maybe this will help others: the main cabanas are in front of what I call a more "kid" style pool - they are at the top of the pools if you look at a map. The cabanas that say "garden" really are in between the top and bottom pool. It basically overlooks a splash pad. If you pick the pool side cabanas, they will be the one for the bottom pool where you'll find more adults (because it's deeper). There is also an ocean cabana way far away on the beach and by itself. Hope that helps. I've heard people say the beach at another resort is better. That may be true on a small scale, but not to the point that I'd stay at that other resort (and we did stay there one night on the front end of our trip). The water is a touch rougher at Ritz but the beach/sand is relatively the same - I'd say the biggest difference is there are more chairs at the Ritz on the beach so less space to "play". Also, it's not as calm, but not terrible. The restaurants are fine - nothing particularly memorable, but not bad by any means. I have 2 complaints. First, the more minor complaint. Trying to get someone on the phone at the resort (as opposed to a Marriott call center) is difficult. I called twice and was told my phone number would be given to the front desk for a call back, but no one ever called me. But I am persistent so on to my more major complaint: the concierge service isn't up to par. I called to ask a question about a special lunch for my son's 18th birthday based on our plans for that day. The concierge just suggested some food stand on a beach. That was a very weak effort. I can easily google restaurants, but I was looking for expert suggestion. Not only that, but a food stand or beach bar isn't anything "special". Eventually, the concierge on a different call said they'd list that our stay included a special occasion. No one did anything. No one said Happy Birthday. What's the point of noting it on our reservation? I'm not asking for a private party for my child. But in this area, the Ritz did nothing more than a Day's Inn. It's the little things that turn above average into spectacular. The devil's in the details. But the worst was the lack of effort given by concierge both prearrival and in person. The Ritz is no cheap stay. I would stay here again vs any other place at St. Thomas because overall it's a great hotel. And also because the welcome crew was amazing.…
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
+1
For a 5 star Hotel, the Ritz in St Thomas is truly terrible. From the costumer service, food, and amenities this hotel is lacking. 1) Beach: the beach itself is not very nice. When you first enter the water it is super rocky and uncomfortable, then once you enter the ocean floor is surprising grassy- almost like you are swimming in a lake. Super weird and unexpected. The service at the beach is lacking as it takes a super long time to get food and drinks. Sometimes it feels like nobody is working there. They also don’t put the towel on your chair; they just leave it on top for you to do. On the walk to the beach you pass this dumpster that smells really bad. No idea why it’s right next to the path. 2) Restaurants: the food at the restaurants is extremely average. No frills and nothing special. I had a horrible experience at their Sicilian restaurant. I’m really not exaggerating it took 45 minutes to get our drinks. The waitress was super rude after we asked what was taking so long for the drinks. She said “it’s not like I’m the bartender I can’t control how long it takes I’m sorry.” That is not a 5 star hotel response. We didn’t want to be rude but after we asked what was taking so long she basically didn’t say another word to us. I’m not sure why she got so offended. 3) amenities: the only thing the spa has is steam rooms. That’s it. Nothing fancy either. The tennis courts are made of this weird turf that I’ve never seen before. It’s like playing tennis on a turf field. It was not good. Didn’t help how the A/C units where so loud right next to the courts you couldn’t hear the other person speaking from across the court. We asked for water at the spa after we played tennis and the employees got into a verbal argument with each other right in front of us. It was about the other employee being too lazy to get the water for us so the person we asked how to get it herself. I honestly couldn’t believe that happened. Lol. 4) overall: this is really important. I really don’t want anyone wasting their hard earned money. This is not a true 5 star hotel. I’m being very serious. The pictures look nice and all but I’m telling you the service is really lacking. Take your money elsewhere and go to a Four Seasons and you won’t have a problem. Do not book at this hotel if you have high expectations and are expecting a true 5 star experience. You will regret it.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Abbi Clack, Marketing at The Ritz-Carlton, St. Thomas
Responded Aug 2, 2022
Dear Teddy T, Thank you for your review of our Resort. I recognize your time is valuable and appreciate the feedback that you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback of our beach, Food & Beverage outlets and amenities with the associates, and we have discussed our service standards and reviewed improvement opportunities in the service they provide and the amenities that we offer. I would love to hear more about your experience with us. Please let me know the best contact number for you or I can be reached at 340-775-3333. Sincerely, Abbi Clack
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$844 - $1,444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomas, st. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, St. Thomas
Which popular attractions are close to The Ritz-Carlton, St. Thomas?
Nearby attractions include Virgin Islands Boat Rental (0.7 miles), Secret Harbour (0.6 miles), and Omni Jewelers (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, St. Thomas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, St. Thomas?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, St. Thomas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, St. Thomas?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton, St. Thomas?
Conveniently located restaurants include Latte's In Paradise, The Tap & Still Redhook, and Island Time Pub.
Are there opportunities to exercise at The Ritz-Carlton, St. Thomas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, St. Thomas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, St. Thomas?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to The Ritz-Carlton, St. Thomas?
Many travelers enjoy visiting Catherineberg Ruins (4.8 miles).
Does The Ritz-Carlton, St. Thomas have any great views?
Yes, guests often enjoy the harbor view available here.