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The Ritz-Carlton, St. Thomas

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6900 Great Bay, 00802-1010 St. Thomas
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1015)
Room & Suite (178)
Dining (57)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, St. Thomas
Updated 06/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 27 hotels in St. Thomas
Location
Cleanliness
Service
Value
Experience a new era of refinement at the newly redesigned Ritz-Carlton, St. Thomas. Following an extensive $100 million renovation, the beloved resort welcomes families, couples, and adventure-seekers to encounter the beauty of the Caribbean in a new light. Discover the all-new public spaces, 180 exquisitely refreshed guestrooms and suites, a new family pool with waterslide, 11 ocean view pool cabanas, event and meeting spaces, and four inspired dining venues, including the introduction of a new culinary concept, Alloro, which will celebrate the simplicity of Sicilian dishes that transport guests from the white sandy beaches of St. Thomas to Italy. Be captivated by peerless Turquoise Bay and green mountain views, endless beaches, thrilling water sports, and a stunning destination for celebrations large and small at The Ritz-Carlton, St. Thomas. The resort’s beloved luxury catamaran, Lady Lynsey returns in the form of the brand-new Lady Lynsey II. This 60-foot vessel accommodates up to 75 guests, and offers snorkeling tours, sunset dinner cruises, and island-hopping excursions, all ideal for groups and celebrations
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Fishing
Waterslide
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Umbrella
Dry cleaning
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish
1376Reviews224Q+A100Room tips
Traveler rating
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Popular mentions
William M wrote a review Jan 20
Levittown, Pennsylvania5 contributions2 helpful votes
I read some of the recent reviews before coming to the Ritz and those folks must be cuckoo for cocoa puffs! It's a beautiful property excellent service had the Rigatoni at the Alloro I could of eaten 4 bowls.
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Date of stay: January 2022Trip type: Traveled solo
1 Helpful vote
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jklNy wrote a review Jan 14
NY, NY563 contributions122 helpful votes
We arrived during the week between Xmas and New Year's -- the very highest of rates--so that has definitely influenced my review. My family stayed in two connecting club-level double queen rooms. The rooms were high quality, not over the top, with a couple of ridiculous features such as extra-wide doorways with doors that got tangled up in each other in the narrow halls and more than once slammed someone in the face. The other "what were they thinking?" aspect of the room was the giant bathroom with a separate door for the toilet--makes sense--but a transparent glass door for the shower. My old-fashioned family prefers privacy when showering, so this meant the sink and toilet was out of bounds when in use. Why they didn't use a frosted or shaded glass door is a mystery, and it makes the whole situation less convenient for adults sharing rooms. The staff was fantastic. I have never encountered a more professional, accommodating and courteous group of people. Everyone was helpful to the nth degree. HOWEVER, the hotel was not staffed appropriately. We could not get reservations for several days at any of the restaurants on the property and restaurants in St. Thomas were also booked up as they were operating at reduced capacity. The club lounge did put out food and we often ate there, but there were limited choices for my vegetarian family and it was too busy for our requests to be accommodated. There is a giant kitchen underground at the Ritz that services most of the different restaurants and the chefs aren't the same every day. (I met one very allergic girl there having a hard time figuring out what was safe to eat). There were some veg items on the room service menu, but it is a very limited menu and we exhausted it pretty quickly. New Year's Eve we also had to order room service and it took three hours--the staff were overwhelmed--but I kept wondering how many people at the hotel were in the same boat as we were and why wasn't there some kind of outdoor dining option made available to everyone? I remember at one point being near tears speaking with the concierge and also being angry that the Marriott corporate overlords had completely overbooked and overcharged us without being able to properly care for their guests. I feel we were owed an apology, but there is nobody in charge as I discovered when I was there. I am sure someone will pop out of the woodwork to respond to this review, but rest assured there was no contacting anyone while we were there as my bounced emails will attest. The sea was choppy all week as there was a steady wind. Entry to the water from the beach required care as it was rocky, etc but I enjoyed snorkelling in the cove. Actually, I had thought since it was so close to St. John's it would be as good as I remember at Caneel Bay but that was not the case. There is a large patch of grass to swim over before reaching the reef where the waves break offshore--maybe a 10 minute or so swim out considering the wind and current but not difficult. We brought our masks and snorkels from home, planning on just using the resort's fins, but we wound up using all of their equipment, which was in great shape. My family did the morning/afternoon excursion to Maho on the Lady Lynsey and seeing the turtles was probably the highlight of this trip. As far as the other amenities--we tried scheduling time to play tennis but the person in charge of it wasn't feeling well so that never happened. I did not realize until a couple of days had passed how close we were to the little hamlet of Red Hook because we arrived from the airport in the opposite direction. My son walked into Red Hook one day--it took less than half an hour--but there are no sidewalks, the roads are curvy, and there are a lot of tourists with rental cars not used to driving on the left, so I don't recommend walking there. The hotel concierge helped me secure two dinner reservations in town -- Pesce and Saki House--and we enjoyed both meals thoroughly. Even though the club-level concierge were just lovely, I did find the concierge at the main hotel to be more familiar and helpful when it came to finding appropriate dining options. I booked this trip at the last minute because we had planned our first getaway in a long time for a different destination and suddenly decided we did not want to be travelling internationally. These were among the very last rooms available on the island. So this had the convenience of a domestic flight, plus a direct flight, plus the most popular days of the year, and all of that was reflected in the price. I do not regret going but I would not do it again. I might go to the Ritz Carlton some other time when it is a lot cheaper. The Ritz is situated on a cove that is like half of the number 8 and on the other little cove just next to it are the timeshare properties. It takes maybe 5 to 10 minutes to walk from one side to the other, and my family enjoyed hanging out on the residences side (they call it the Club, which I found super confusing) once the New Year's crowd had gone. It had a more relaxed and chill vibe we appreciated. If we returned, we would probably try to stay there with the added benefit of a kitchen.
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Date of stay: December 2021
Rooms
Cleanliness
Service
4 Helpful votes
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 6 days ago
Dear jklNy, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. I look forward to speaking with you. Sincerely, Cliff Brutus
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Chet Garner wrote a review Jan 9
Georgetown, Texas12 contributions2 helpful votes
+1
We took a 4-night trip here and LOVED it. The grounds are beautiful and the staff is great. My wife and I aren't the type to sit by the pool all day. So the fact that they have activities on site is amazing. We checked out snorkel gear. And mastered the hobie cat. This place is an oasis.
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip: Get a room that's close to the restaurants. Some of the far ones can be a walk.
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1 Helpful vote
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear chettripper, Thank you for taking the time to provide this important feedback from your recent stay with us. And Congratulation on mastering the Hobie cat, not an easy task. We hope to see you again at The Ritz-Carlton, St. Thomas. Stay safe. Cliff Brutus
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Rachel wrote a review Jan 3
2 contributions3 helpful votes
The property is gorgeous and clean and the staff are accommodating, kind and helpful. The only thing it really lacked for us was a social area besides the pool like a lobby bar for before and after leaving the property for dinner. We will definitely be back.
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: Ocean view from the balcony is not really an ocean view.
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 2 weeks ago
Dear relaxingrachel, Thank you for sharing your valuable feedback with us. We look forward to your return. Until than, stay safe. Sincerely, Cliff Brutus
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William D wrote a review Jan 3
15 contributions7 helpful votes
Extremely disappointing stay across all areas of the hotel. This was my 3rd visit to this property with my wife, and our previous 2 stays were much better. There is obviously an extreme staffing issue right now, but management is not doing anything about it. We arrived at the hotel around noon, not expecting our room to be ready. By 4PM (check in time) I went back to the front desk where the check in rep said it would be at least 2 hours before the room was ready. We were given a $200 credit for the inconvenience. By 6:30PM, the room still wasn’t ready and was told there was a housekeeping staff issue. We were given a 1 night refund. While we wasted an entire day and missed dinner, the manager did make it right by offering a full refund and credit. Unfortunately it only gets worse from there: 1.) no one answers the phone for anything (room service, shuttle, front desk, etc) 2.) incorrect room service order delivered after having to walk to front desk to order since no one would answer 3.) restaurant bar wildly understaffed with 1 bartender who was obviously a last minute fill in. He didn’t know how to make basic cocktails. 4.) pool/beach chairs left messy with old dirty towels because staff is not available to clean Bottom line is this hotel needs to cap occupancy with a guest count they can handle until the staffing shortage is resolved. You can’t charge $2,000+ per night and provide 2 star hotel service. There is a reason for so many recent poor reviews of this property. Avoid staying here until issues are resolved. The only reason I gave this property 2 stars instead of 1 is because the rooms and property are truly beautiful. It’s a real shame staying here is such a poor experience.
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Date of stay: January 2022Trip type: Traveled as a couple
3 Helpful votes
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Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 2 weeks ago
Dear williamdj3919HP, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. I look forward to speaking with you. Sincerely, Cliff Brutus
Read more
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PRICE RANGE
$513 - $1,091 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomas, st. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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Frequently Asked Questions about The Ritz-Carlton, St. Thomas
Which popular attractions are close to The Ritz-Carlton, St. Thomas?
Nearby attractions include Virgin Islands Boat Rental (0.7 miles), Secret Harbour (0.6 miles), and Omni Jewelers (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, St. Thomas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, St. Thomas?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, St. Thomas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, St. Thomas?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton, St. Thomas?
Conveniently located restaurants include Latte's In Paradise, The Tap & Still Redhook, and The Easterly.
Are there opportunities to exercise at The Ritz-Carlton, St. Thomas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, St. Thomas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, St. Thomas?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to The Ritz-Carlton, St. Thomas?
Many travelers enjoy visiting Catherineberg Ruins (4.8 miles).
Does The Ritz-Carlton, St. Thomas have any great views?
Yes, guests often enjoy the harbor view available here.