We enjoyed a magnificent family vacation At the Ritz Carlton St Thomas. We will remember it Always ! The Highlight of our trip was the personal Attention that Chef Jorge gave us .. His Fabulous Gourmet meals that he prepared & served us were Delectable & the most Delicious we’ve ever enjoyed anywhere !!!
Beautiful property, and friendly accommodating staff - all of whom were masked appropriately to ensure safety. We liked having the options of the beach or pool, and water sports on premises. And for those of you who enjoy working out, the instructors and class options are terrific. Highly recommend cardio fitness with Ruth or yoga with Virginia!! The Ritz has restaurants on site, and is also close to other options, as well as the ferry in Red Hook. Visit now while it’s not too busy. Relaxing & refreshing. Can’t wait to return.
Family of 6 including a child had an amazing vacation.. First Ritz Carlton had safe covid precautions. The service was impeccable starting with the food. Chef Abishek made a family members birthday truly memorable with a personalized bday cake and an incredible meal off the menu our family will take about as key memory of the trip. The Italian restaurant Alloro Chef Lopez also went out of his way to make vegetarian options for us. Then the beach and pool was made special by Charles helping us with pool toys and Aaron getting us fresh coconuts from the town! Couldn’t have asked for a better stay - great location and amenities!
Stopped in on Jan 1. 2021 for lunch and dinner and to watch the college football games. Booked a room ($2,200) but never planned to stay. I am a Platinum Elite member. Sat at the pool bar with friends for some cocktails. Getting a drink was like asking for a favor. Getting a 2nd drink was twice as hard. Watched some football in the room. Ordered room service for my friends. Took 1 1/2 hours to arrive. Order half complete. I didn't think to double check everything before letter the server leave the room. I assumed I didn't have to at a Ritz. Order was half complete. 5 orders of Steak and Fries, but zero fries. No Chips and dip, etc we did get a ton of broccoli though. No enough forks and knifes. I assume we should share? Called down immediately to correct the problem. No answer for over 15 minutes. 15 more minutes we received a ton of French fried, forks and knives, and the chips and dips. Totally disappointed in this hotel…
We just returned from a quick trip to the Ritz. I read the reviews online about how poor the service is, but I assumed it was just slow - which I can deal with. Yes, the service is slow, but this is not the problem. The staff members seem almost annoyed by your presence. They speed past you on golf carts, they don’t offer to help as you look for chairs at the pool (a struggle in itself), they don’t say hello as they pass you by. The immediate response to every question or request is no, and in some cases they will even tell you to do it for yourself (for example, the concierge told me to “google it” “call myself” and “book on Viator”). There seems to have been a complete lack of training as to what guests expect at a brand such as Ritz Carlton. I was incredibly disappointed. Right now, Ritz is lucky that they are the only “5 star” accommodation on the island, but as that changes, they are going to have to make major changes to their service in order to justify their prices. What we experienced is 3 star level service at what should be a top tier hotel.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing