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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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861 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Littleton, Colorado
Reviewed 2 days ago NEW

The Ritz is top drawer in all regards and most likely the best (but not the cheapest) place to stay on St. Thomas. We were there for 10 nights in Nov, 2016, and from check-in to check-out all of the staff was very friendly, courteous and helpful, particularly Brenda Daniel in the reception/lobby area. Our room was clean, comfortable and...

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Thank davehamer
Dripping Springs, Texas
Reviewed 4 days ago NEW

We loved our stay at the Ritz Carlton on St. Thomas! It was a beautiful resort, with just about anything we could ask for - but the best part is the people that work there. They made us feel so welcome, and provided everything we could ask for. Thank you Christine, for showing my son how to open a coconut...

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Thank Vince C
Reviewed 4 days ago NEWvia mobile

I was scared to death was it the weather, crime or Zika ? it was all on my mind coming to St Thomas. Our family coming together for Thanksgiving. I have to say the Ritz made the trip. It was perfect from the service to the food and grounds. I highly recommend if going to enjoy St Thomas the Ritz...

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Thank Littlebitty798
Atlanta, Georgia
Reviewed 5 days ago NEW

This was the most relaxing, most fun, delightful vacation we've ever had. The room was very nice and had a great view overlooking the harbor. The service from everyone at the Ritz was impeccable. The many boating toys were fun. The drinks at the beach were great. Loved the "Drink of the Day". The food was more than plentiful. Can't...

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Thank ACtheworld
Las Vegas, Nevada
Reviewed 1 week ago

The Ritz Carlton brand used to stand for something but from how this resort operates, the standard has diminished from “excellent” to “also ran”. This resort suggests that this part of an overall strategy by Marriott to milk the Ritz name and maybe they don’t care if it now operates like a slightly higher end Marriott. But, first, the positives:...

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8Thank davekv
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear davekv, Thank you for your review, and for staying with us here in St. Thomas. I’m sorry that you felt that we ‘don’t care’ about how the resort operates. On the contrary, our ladies and gentlemen work every day to ensure that our guests have memorable and luxurious vacation experiences. We truly listen to and value guest feedback, and...

Reviewed 1 week ago via mobile

We just returned from visiting the Ritz St Thomas over the holiday wkd. We checked in and there was an issue with our room. They immediately suggested a downgrade. I should have known when I called the concierge days before our arrival that it was not as you would expect at a typical ritz. I asked for a sitter and...

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5Thank 5x2
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear 5x2, Thank you for your review, and for joining us over the holiday weekend. We aim to provide a unique and memorable Ritz-Carlton experience to our guests, in line with all other Ritz-Carlton hotels around the world. I’m sorry that you did not find our resort to your expectations, though always appreciate feedback as we look to improve the...

Rome, Georgia
Reviewed 1 week ago

Just back from a 6 night stay. The service here is excellent and everyone was friendly and Accommodating! Food very expensive but expected that being it was the Ritz Carlton. There are only 3 restaurants to choose from for dinner. Bleuwater is the steak restaurant. The filet I got was tough and not a choice cut. Could not eat it....

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2Thank tlmnjm
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear timnjm, Thank you for your review and for staying with us! Thank you especially for your kind words about our incredible team of ladies and gentlemen, who I agree are friendly, accommodating and truly differentiate our resort experience from others. We make it a practice to take beach chairs that have not been used in an hour to avoid...

Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

My wife and I just returned from a 7 night stay. The first thing that comes to mind is the hospitality of the entire staff. The front desk, maid service, beach attendants, and club level staff were consistently helpful and made an excellent impression. We have travelled to Bermuda, Bahamas, and Puerto Rico. After our recent vacation this is now...

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1Thank FromthebootPA
Sarasota, Florida
Reviewed 1 week ago via mobile

If you do not have children do not come to this hotel. Over priced cold food and swarms if children . You are lined up in beach chairs like sardines- not luxury at all The rooms are ok - a bit dated - and we can't take the elevator because on day one we dropped two flours and got locked...

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7Thank Mira C
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Mira C, Thank you for your review and for staying at The Ritz-Carlton, St. Thomas. I'm sorry if you felt as if we weren't delivering on our promise of luxury, or that we aren't accommodating of our adult guests. With all of our activities and offerings, we aim to be a resort that caters to all guests, including families...

Reviewed 1 week ago via mobile

Upon arrival everything was great! We got off our shuttle, we were greeted promptly. The hotel workers were smiling, friendly, offered water, wet wipes and rum punch. Awesome! Room cleanliness would have to be rated 1 star. The room didnt feel or look clean. Bathroom had stains on toilet. Nasty! During the second night i was getting bites all over...

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8Thank Romierome831
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Romierome831, Thank you for your review, and for staying with us here in St. Thomas. I'm so happy you enjoyed our bars, and took the opportunity to do a little island hopping. These experiences truly make our destination unique and special. I want to apologize for the issue you encountered with our housekeeping team. The housekeeper was checking your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $482 - $1,767 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travelers.
128 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms seem to be equally desirable, but be sure to get an ocean-view room facing the bay that has a balcony”
 of 5 bubbles davehamer, 2 days ago | Read review
“Seems like all rooms have some ocean view. None are really directly on the beach, but that wasn't a problem. All seem good.”
 of 5 bubbles bigvince007, 4 days ago | Read review
“We had a third floor room with a balcony overlooking the beach. It was great”
  • Loved our view!
 of 5 bubbles ACtheworld, 5 days ago | Read review
“Alamanda bldg is closest to pool”
 of 5 bubbles tlmnjm, 1 week ago | Read review
“Book a club level room, the amenities in the lounge make it worth it!”
 of 5 bubbles tjb42, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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