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The Ritz-Carlton, St. Thomas

1,127 reviews
#4 of 23 Hotels in St. Thomas
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6900 Great Bay, 00802-1010 St. Thomas
1 (844) 631-0595
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About

4.5
Excellent
1,127 reviews
Location
Cleanliness
Service
Value
Beginning November 22, experience a new era of refinement at the newly redesigned Ritz-Carlton, St. Thomas. Following an extensive $100 million renovation, the beloved resort welcomes families, couples, and adventure-seekers to encounter the beauty of the Caribbean in a new light. Discover the all-new public spaces, 180 exquisitely refreshed guestrooms and suites, event and meeting spaces, and four inspired dining venues, including the introduction of a new culinary concept, Alloro, which will celebrate the simplicity of Sicilian dishes that transport guests from the white sandy beaches of St. Thomas to Italy. Be captivated by peerless Turquoise Bay and green mountain views, endless beaches, thrilling water sports, and a stunning destination for celebrations large and small at The Ritz-Carlton, St. Thomas. The resort’s beloved luxury catamaran, Lady Lynsey, will return in the form of a brand-new Lady Lynsey II. The 60-foot vessel will accommodate up to 75 guests, and will offer snorkeling tours, sunset dinner cruises, and island-hopping excursions, all ideal for groups and celebrations
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Kids club
Parking
Free internet
Wifi
Internet
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Business Center with Internet Access
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
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HOTEL CLASS
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Great View
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1,127Reviews185Q+A100Room tips

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Truly Amazing in Every Way
To be perfectly honest I was a bit skeptical after reading some the reviews here on TripAdvisor. However, St. Thomas looked like the picture perfect place to spend our 10 year wedding anniversary (Mother and 2 children in tow!) We rented a beautiful 3 bedroom condo on the resident side. Check in was easy and quick. The welcome cocktail was a nice addition! Our bags were brought to the room in a timely manner by a very nice gentleman- whom we looked forward to seeing during the remainder of our 5 day stay! He was just a real gem. Room was very clean, and any issues that did arrise (water was not warm enough to run a bath one evening) was VERY quickly resolved. Every employee we encountered was lovely and kind. I really can't say enough about Delta, she really went above and beyond to make our vacation one to remember. A piece of beautiful cake, and a bottle of wine was a equisite touch as well as a touching hand written card delivered to our residense for our anniversary. We booked a boat rental with Captain Dan on the resort, but unfortunately the weather for our day didn't cooperate. My Husband enjoyed chatting with him during our stay. Can't wait to return to get out on the ocean with him! We spent a lot of time by the pool, and beach- and while yes, the beach is not great for swimming. Its a short distance to impeccible beaches (our favorite was Magens Bay) and sweet spots Captain Dan recommended. We did find some not so rocky spots on the hotel side towards the right side for the children. I also think if we had swim shoes it would have been just fine! Remember also, mother nature has done quite a lot to this property in general over the past few years. They have done a tremendous job bouncing back. The family pool on the hotel side was of course under construction but did not bother us. The view from the infinity pool is picturesque, and service was great. Staff stopping by to clean sunglasses, and give ice pops was a nice touch as well. We were all sad to leave! All in all, very satisfied and my family and I can't wait to return! Two thumbs up!!…
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Date of stay: January 2020
Value
Rooms
Service
Still quite a few hiccups that they need to work out
I really don't like giving average or negative reviews, especially in this case because the staff is super kind. I just feel like the hotel needs to be aware of some things. First of all, we had a very welcoming greeting when we arrived. We were brought drinks immediately upon our arrival while we checked in. After check in they gave us an additional. It was a sweet gesture to start our stay off right. During check-in, we were told that we would be given a $200 resort credit per night because the hotel still isn't completely finished. This was a great surprise and a very kind gesture. We were in Puerto Rico staying at the St. Regis over Christmas before we came here. It's hard to not compare the two. We read TripAdvisor reviews on this hotel and our expectations weren't very high so being told we would be credited was a very nice surprise. We arrived at our room and while it was okay, it wasn't anything fancy. Much smaller than the room we stayed in at the St. Regis. Beds were comfortable and we had a deck which was nice. Although the Ocean View room we had, was more of a view of the construction of the pool. We didn't spend time out there since it was mainly construction. As for the shower in the bathroom, it seems odd that it is frosted glass that you can see into the main room. So you can see someone showering - or at least the shadow of them. There was also light from the shower so if others are still sleeping in your room, its not dark. Being a Ritz, I would have expected better. The first night we ate at Coconut Cove. Nakita was our server and she was very friendly. My husband ordered a seafood pasta with Lobster, mussels, clams and shrimp. My daughter and I had the chicken pasta. The chicken pasta was absolutely delicious, both my daughter and I loved it. As for the seafood pasta, there was no lobster and barely any mussels or clams. It was mainly shrimp. When my husband questioned it, the manager asked the chef and he said he was out of lobster. That is fine, but they should have told us that because it was $14 more for the lobster. They offered to take it off our bill but my husband said, no, it was still good and since he ate it, he suggested to just charge him like it was a chicken pasta, which they did. I'm only pointing this out because of what happens a few days later which I will talk about below. The guys and gals working the pool, were super friendly and helped get your chairs set up. Christmas is a busy time but we never had issues finding chairs. There were plenty. Lunch at the pool took over an hour to receive which seemed like a long time, so just order before you're too hungry. Most restaurants require reservations before you arrive because when we got there, they were all booked for dinners. The breakfast buffet restaurant near the pool was good although you could tell the wait staff were extremely stressed and overwhelmed. The second day we ate here, there was quite a wait. We told them we would be waiting outside and they said they would come out and let us know when our table was ready. As we saw people behind us in line getting seated, my daughter went up and questioned and the lady wasn't very kind and said, we've been calling your name for awhile. My daughter quickly reminded her that we told her we were waiting outside since there was no room to wait inside and that she agreed to come out to tell us when our table was ready. They sat us next. New Year's Eve lunch we decided to eat at Coconut Cove again because we wanted the chicken pasta. Nakita was our waitress again and we were happy to see her. My husband ordered a bacon cheeseburger. She asked what kind of cheese and he said swiss. She came by our table shortly later and my husband questioned if saw that it said bacon on the cheeseburger. She said he was accurate and there would be bacon. So out comes his cheeseburger and my husband jokingly said, "this is the orangest swiss I've ever seen". Nakita felt bad and said she would take it back and fix it immediately. My husband told her no, it's not a big deal, he likes cheddar too. She leaves and my husband realizes there is no bacon. So when she comes back, he tells her and you can tell she is completely embarrassed. She brings the bacon. My husband then started eating the burger and after a few bites, he realizes there is something in his burger. Sure enough, it was the wax paper that divides the cheese. He calls Nakita over and she looked mortified. She asked to put it on a plate to show the chef. My husband was done eating at this point. When our bill was brought to us, we thought for sure they would take his meal off (especially since my husband didn't have them take off the pasta off the first night like they asked). We thought it was only fair since he had wax paper in his burger that he be comped that. So, he scratched off that part of the bill and did a new total. When we received our final bill, we saw that they did make the adjustment on their end which was good, however, it should have never been on the bill in the first place. That night we went out to eat in town. When we came home, there was a bottle of champagne and a very kind note from Nakita. That was great customer service and they definitely tried to right their wrong. We were thankful for that even though we don't drink champagne. On our last morning there, we had to get up early for our taxi and when I went to shower, I realized the staff that serviced our rooms forgot to leave us any fresh towels. They took all of our old towels during turndown service but forgot to leave new towels so we didn't even have hand towels. It was about 7am and I called housekeeping and they never answered, I called the front desk/concierge and they never answered. Since we all needed to be up and showered it was quite frustrating no one answered their phones. I had to call the bell desk to ask for towels. They said they would be right up. They arrived at 8:30am. Luckily our flight was delayed by several hours so it was okay it took them so long for the towels to arrive. I do feel there should always be someone available answering phones for guests though. We were eaten alive by the sand flies, so be sure to use the Off they have for you near the pool. My daughter stopped counting at 100 bites on her body. Red bumps/welts that were super itchy. Ok...back to the good. The water is beautiful...there is coral and rocks in the water but we still got in and my son and husband did some snorkeling. That was fun for them. The sand is super soft and when you're not looking at the pool construction, the view is stunning. I loved looking out to St. John. I would return....I just hope they get some of these kinks worked out soon especially when I had to use more than the usual points for our stay for a hotel that wasn't quite ready. Once the family pool is completed, it will be great!…
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Not yet readys
I am a longtime island resident who planned to go for lunch at the beachfront restaurant yesterday. The security guard told us the restaurant isn't open to the public and didn't want to let us drive in. We did and told him we just wanted to take a 5 minute look around which he also objected to and told us no stores were open. We ignored him and took a look around and found the Little Switzerland store open. Other staff members confirmed the hotel hasn't yet finished their renovations and it's not open to the public. I had heard that it wasn't finished on time for their December opening. That aside, there is no excuse for the rude and officious security guard at the gate. Not up to the standards I expect at the Ritz-Carlton. The new decor that we were able to see is lovely.…
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Date of stay: January 2020
Value
Cleanliness
Service
Awesome time in St. Thomas
The staff was fantastic! The rooms were impeccable. The food at the restaurants was delicious! Massage with Jill was wonderful! The resort is still under some construction after the hurricane, but it did not inconvenience us in the slightest. I felt the staff went above and beyond to make our trip enjoyable! Also, we loved our excursion to Virgen Gorda through the Ritz. Also, had a fantastic meal at Extra Virgen in St. Johns. It was very easy to use the public ferry, just a short cab ride away. Also, loved swimming with the turtles at Maho Bay in St. Johns. Concierge provided info on all of these trips.
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Date of stay: January 2020
Response from STTRZGM, Director of Sales at The Ritz-Carlton, St. Thomas
Responded 2 weeks ago
Dear Anne, Thank you for taking the time to share your experience. While we are near complete with the final details of our $100 million dollar transformation our Ladies & Gentlemen have excelled in curating the experiences of each and every guest. Your feedback will be shared with each department. Thank you again and please let us know should your travels bring you back to St. Thomas. Sincerely, Cliff Brutus Director Sales & Marketing
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Almost back to perfection
We decided to extend our Christmas vacation a few days in the USVI at the last minute. Luckily, we were able to secure a couple of rooms at the STT Ritz hotel for our party of four with only 24 hour advance notice. We've usually stayed at the adjoining Ritz residences in years past, but there were no vacancies there last minute. However, those stays made us very well acquainted with the hotel property pre-hurricane. I'm pleased to report that the hotel (and residences) have bounced back after a lot of obviously hard work. The guest rooms are beautiful (also quiet and the beds were SO comfortable) and the main building is gorgeous---exactly what you'd expect for Ritz quality. The main pool and beach are looking just as beautiful as before the hurricanes---plus they are building a big new kids/family pool behind the main pool which should be done shortly. Dining options are more limited now than pre-hurricane, but Bleuwater is great for breakfast and Sails is great for lunch. We didn't try Alloro (the new Italian place) so I can't comment on that. Coconut Cove on the residences side is just as "informally great" as always---including being re-staffed with a few of our favorite people. The hotel has also have started doing events like a beach BBQ which was a lot of fun. Hopefully they will expand dining options as part of the almost-done renovations. In the meantime, there are a bunch of fun restaurants in Red Hook just a 5-minute cab ride away. Ocean activities are great as always including the various trip packages. Staff is very friendly and helpful as you'd expect at a Ritz, but I think they're still a little short-handed (particularly at Coconut Cove and for any beach/poolside service) and some of the staff are still getting their sea legs at this newly re-opened resort. However, that's to be expected after all the USVI has been through. Overall, we had a great stay and we highly commend all the people who helped bring this great resort back online! It's the best place to stay on STT by a mile!…
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Date of stay: December 2019
Value
Service
Sleep Quality
Response from STTRZGM, Director of Sales at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear Brendan, Thank you for taking the time to let us know about your stay with us. Our new family pool is very near completion and I am sorry you did not try Alloro our new Sicilian restaurant and bar. The culinary experience combined with the setting literally transports you to southern Italy. Wishing you and your family a Happy New Year. Cliff Brutus Director Sales & Marketing
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PRICE RANGE
$709 - $1,773 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomas, st. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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Frequently Asked Questions about The Ritz-Carlton, St. Thomas
Which popular attractions are close to The Ritz-Carlton, St. Thomas?
Nearby attractions include Secret Harbour (0.7 miles) and Omni Jewelers (0.3 miles).
See all nearby attractions.
What are some of the property amenities at The Ritz-Carlton, St. Thomas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
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Which room amenities are available at The Ritz-Carlton, St. Thomas?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
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What food & drink options are available at The Ritz-Carlton, St. Thomas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
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Is parking available at The Ritz-Carlton, St. Thomas?
Yes, free parking is available to guests.
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What are some restaurants close to The Ritz-Carlton, St. Thomas?
Conveniently located restaurants include Caribbean Fish Market, Sunset Grille, and Sangria's Beach Side Bistro.
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Are there opportunities to exercise at The Ritz-Carlton, St. Thomas?
Yes, guests have access to a pool and a fitness center during their stay.
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Does The Ritz-Carlton, St. Thomas offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
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Are there any historical sites close to The Ritz-Carlton, St. Thomas?
Many travelers enjoy visiting Catherineberg Ruins (4.8 miles).
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Does The Ritz-Carlton, St. Thomas have any great views?
Yes, guests often enjoy the harbor view available here.
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Is The Ritz-Carlton, St. Thomas accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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