The Ritz-Carlton, St. Thomas
6900 Great Bay, 00802 St. Thomas
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Room & Suite (184)
Dining (66)
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About
#3 of 9 resorts in St. Thomas
Location
4.6
Cleanliness
4.7
Service
4.4
Value
3.7
Experience a new era of refinement at the newly redesigned Ritz-Carlton, St. Thomas. Following an extensive $100 million renovation, the beloved resort welcomes families, couples, and adventure-seekers to encounter the beauty of the Caribbean in a new light. Discover the all-new public spaces, 180 exquisitely refreshed guestrooms and suites, a new family pool with waterslide, 11 ocean view pool cabanas, event and meeting spaces, and four inspired dining venues, including the introduction of a new culinary concept, Alloro, which will celebrate the simplicity of Sicilian dishes that transport guests from the white sandy beaches of St. Thomas to Italy. Be captivated by peerless Turquoise Bay and green mountain views, endless beaches, thrilling water sports, and a stunning destination for celebrations large and small at The Ritz-Carlton, St. Thomas. The resort’s beloved luxury catamaran, Lady Lynsey returns in the form of the brand-new Lady Lynsey II. This 60-foot vessel accommodates up to 75 guests, and offers snorkeling tours, sunset dinner cruises, and island-hopping excursions, all ideal for groups and celebrations
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Poolside bar
Raquetball
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Fishing
Walking tours
Waterslide
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
Umbrella
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish
Location
6900 Great Bay, 00802 St. Thomas
The Ritz-Carlton, St. Thomas
Getting there
Somewhat walkable
Grade: 62 out of 100
62
Cyril E. King Airport
8.3 mi•
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Charlotte Amalie Harbor Seaplane Base
6.5 mi•
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Rental Cars
30 Restaurants
within 0.75 miles
1529Reviews236Q+A100Room tips
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So getting to this hotel is tricky, the winding roads can make you nauseous! And depending on the cab driver you can be charged anywhere from $20-$35. I still don't know if I understand how prices are determined. First impression of the property..its antiquated. The rooms have been updated but overall the property is old. And old wouldn't necessarily be bad if done correctly but this property just leaves much to be desired. The open air concept failed. It gives the hotel more of a motel feel than an open air Caribbean vibe. SERVICE: Hit or miss. I experienced some really attentive staff like Prince and Akili- they were awesome! But I also experienced staff that were subpar. GYM & FITNESS CLASSES: The gym was oddly constructed. It was small and divided into three rooms. It needs a makeover! But it did have all the essentials. The fitness classes is where this hotel shines. The daily offerings were plentiful and were staffed by true fitness professionals. I enjoyed every class I took! ROOMS: There are only three levels. So if you're looking for a view, ask for a room on the third level. Also, buildings A and B are close to the main area. The other buildings didn't seem too far away but if you have luggage and/or children it may seem like a far walk. For the most part the rooms are well appointed. I didn't get the "Ritz" feel when I walked in but they weren't bad at all. Much more modern then the rest of the property. You hear everything though! I heard the guests walking above me. I heard the golf carts driving by outside. I heard my adjacent neighbors talking. Again, it's an open air concept so when walking out your room door you're literally outside. Which means you hear all the outside noises. Not a fan. POOLS: Very disappointing. Although the children's pool seemed newe and it seemed kid friendly. The supposedly adult pool ( kids are allowed) needs a resurface and redesign. If you're a pool person, you'll be disappointed. There are additional pools on the residence side but they were very crowded. I normally lounge around the pool, I didn't do so once while staying here. It just wasn't appealing. BEACH: Pretty narrow. But it was clean and free of seaweed. Jackie provided great beach service. Club guest get there own area on the beach. SPA: Again, antiquated. Needs updating. The atmosphere wasn't conducive to relaxation and the service and snacks were subpar. The massage was probably the best aspect about it but even that was just okay. Overall: I don't regret staying here but I won't be rushing to get back. It seems the residence side maybe the better option over staying at the hotel. I was told you can find residence side availability by searching on Air B&B. …
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Building A and B are close to main area. There is a walking trail for daily exercise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Abbi Clack, Owner at The Ritz-Carlton, St. Thomas
Responded yesterday
Dear 398barb, Thank you for taking the time to share your feedback from your recent stay with us. I sincerely apologize that your experience did not meet your expectations and I would love to hear more. Please provide the best contact number in reach to reach you or I can be contacted at 340-775-3333. Thank you for recognizing some of our Ladies and Gentlemen and I will be sure to share with them and their leaders. Sincerely, Abbi Clack
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
St Thomas is beautiful, but you’re not staying at a Ritz. You’re staying at a Marriott. I’ve been trying for seven months to get Bonvoy credit for our 7 night stay. I’ve never had trouble before, and Platinum Status is meaningless. I haven’t spoken to any customer service people who would lift a finger to help. Marriott made a lot of promises when it went on its buying binge, but they haven’t been able to keep the most basic ones.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Abbi Clack, Owner at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear Vacation20028616617, Thank you for taking the time to share your feedback regarding the opportunities you have experienced following your stay with us. I would love the opportunity to hear more about your experience and assist in resolving your opportunities if you could provide the best contact number in which to reach you or I can be contacted at 340-7775-3333. Sincerely, Abbi Clack
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I left my pouch of jewelry there in the safe. They returned it to me (yay). Literally the only 2 pieces of anti value were gone ( 2 necklaces, 1 David Yurman, 1 diamond solitaire). Then spent countless hours via emails and calls, only to be told that the Virgin Islands have different laws and they are not responsible. 1. They didn't offer me anything! Not even a free night next time!! 2. Wasted my time and energy when they could have just said this outright! SO FRUSTRATING!
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Abbi Clack, Owner at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear maryfE8122BB, Thank you for taking the time to share your feedback from your stay with us and I sincerely apologize that your experience did not meet your expectations. I understand that our Director of Loss Prevention and Marriott Claims team has been assisting you in trying to retrieve your lost jewelry; however, if there is anything additional I can do to assist, please do not hesitate to contact me at 340-775-3333. Sincerely, Abbi Clack
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm not thrilled about the rooms. The bed and pillows aren't up to par. They're equally not firm enough for me. The staff is amazing. Especially the staff at alloro. The bartender welcomed us at the bar while waiting on a table, and our server wendelyn made us feel like we are family. Great service overall. We will be back!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The worst Ritz Carlton in the folio of Marriott. Check in by two inefficient associates took 30 minutes. Then escorted to a holding pen, to wait for another 20 minutes for a gas powered golf cart to the room. Lots of ‘sorry’ but no service. Room was missing several items of housekeeping; poorly designed with outlets that were too close together - impossible to accommodate more than one device. Broken ceiling fan, making noise through the night, and then the two stroke golf carts driving up and down the road, is impossible to hide the noise. 6:36am for the leaf blowers to start. For $1,300 a night, totally bad value. The meanness of an enforced 11:00am check out, despite being Lifetime Titanium, is not lost on me. If you do come to the beautiful island of St Thomas, avoid this overpriced poser property.…
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Date of stay: November 2023Trip type: Traveled solo
Room Tip: Avoid the hotel - too mismanaged and closing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Abbi Clack, Owner at The Ritz-Carlton, St. Thomas
Responded 2 weeks ago
Dear aland539, I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experiences are an isolated incident. I would like to hear more about your experience during your stay with us if you could provide the best contact number in which to reach you or I can be contacted at 340-775-3333. Sincerely, Abbi Clack
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Booked this trip via Delta Vacations. The following was included below: Upon arrival, the driver and planner were on time and very helpful. The drive to the hotel, gave opportunity to view the areas surrounding the hotels, and hopefully the resort fee and be given back to the locals. It is not a 5 star resort. The price of the room, did not meet the expectations of a 5 star. The food, average. The prices go along with 5 star service, not the quality. Bring cash - excursions off the resort require transportation and it could be $9-$15 per person to transport you. Definitely experienced some bias, which really shocked me. The front desk did not go into detail as Delta Vacations did to prepare for this visit. Do I plan to return, no, b/c I felt like I was in Florida, just double the cost. The resort fee includes: In-room bottled water, welcome drink upon arrival (one time up to 2 persons), beach chair service (including lounge chair, padded mattress, unlimited towel service, and sunscreen station), use of snorkel equipment, fitness center, windsurfers, kayaks, paddle boards, wireless Internet, lobby Internet station, use of tennis courts, including tennis rackets and balls, shuttle service within the resort grounds and local telephone calls. The following activities are also included: One fitness class per day, including water aerobics, yoga, cardio blast and walk and tone, weekly resort garden tours and 30-minute activities with Ritz Kids, daily. The resort fee and its inclusions are administered by the hotel and are subject to change without notice. …
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Date of stay: October 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Pack light
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
HIGHLY RECOMMEND! My husband and I spent 10 days at the Ritz Carlton in St. Thomas. I can not truly express how magical our experience was. Our vacation was absolutely PERFECT, dare I say. The property is conveniently located close to the ferry to St. John & local restaurants. Olivia in the front office is a DREAM to work with and ensured that our trip was everything we hoped it would be and more! The property grounds are immaculate & stunning. The groundskeepers are constantly working to upkeep the property and ensure that the guests have a wonderful experience. Our room was clean and housekeeping left us bedtime stories during the turn down service. They made sure to make our experience special and unique. Every employee we encountered was very courteous and kind. That, alone, enhanced our trip that much more! The view was so breathtaking, it was like waking up in paradise everyday. The water is clear & turquoise..like a dream. I would recommend water shoes as the water is very rocky and can hurt sensitive feet. The club level is 100% worth it. The food was delicious and there was always a variety to choose from! The staff in the club lounge was INCREDIBLE! We made so many friends. Ruth Abednego, Bertha Aristen and Corinthia McDowell are absolutely amazing! They made us feel like family! They made it difficult to say "see you later" when we had to leave. They truly embody Ritz Carlton customer service. Out of this world! They had so many great suggestions on activities to do and places to go! It made my whole day to see their smiling faces and share stories. I can not express enough how truly magical they made our trip! The concierge in the club level is NEXT level! Jemar Jackson, Jahdisha Hodge and Joao Vilar went over and beyond to ensure we were having a great time! During a rainy day, we were looking for playing cards and they went and found us some to enjoy! They were always professional, kind, knowledgeable and helpful! Highly recommend going kayaking and sailing on the Lady Lynsey! The water sports team was super helpful with anything we wanted to do. We did a sunset cruise on the Lady Lynsey and it was absolutely worth it. The crew was wonderful and so was the ceviche! Overall, it was a trip of a lifetime and I will never forget all of the memories we made at this property! Thank you Ritz Carlton & staff for making in one of my favorite vacations ever! …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Make sure to order a Bailey's banana colada, or as the locals say "BBC"! It's so delish and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We recently stayed at the Ritz in St. Thomas and for me, it was the first time I had ever stayed at a Ritz-Carlton. My first clue that this was going to be an experience like no other began with our taxi ride. The driver asked if I had ever stayed at the Ritz, to which I responded that I had not. He then turned to me and said "Watch – you are about to be treated like a ROCK STAR!" As we approached the entrance we were greeted by a Ritz “personal assistant” who welcomed us by name to the Ritz, explained the registration process and kindly offered us some rum punch (which I did partake – HIGHLY RECOMMENDED). 🍹🍹 In no time we were off to our room. Joseph assisted us with our luggage and explained the property during our golf cart ride to where we would be staying. The room was very nice, in mint condition, with incredible views of the water and beautiful grounds. We saw Joseph several times during our stay. On each occasion, Joseph would take time to see how our stay was going and always asked if we were being treated like a ROCK STAR. Yes, I had shared with Joseph the conversation I had with the taxi driver. Once, when we were outside enjoying the beautiful sunset, Joseph brought us a complimentary glass of red wine 🍷🍷, to put icing on the cake of that incredible experience! I must add the all the staff were eager to exchange pleasantries and were always helpful. It was clear that everyone took pride in ensuring the grounds were perfectly maintained and absent of any litter. There is just too much to share with others considering staying here, so I will do a series of reviews on our experience of the dining options. We also went on several of the excursions that departed from the Ritz-Carlton and even did the garden tour, which I will cover as in my reviews. As for the trips, look for those detailed reviews on Cruz Bay Watersports over the next few weeks! I would have added additional pictures but they were too large. I hesitate to leave such a GREAT review like this because others might flock to our new favorite hotel in St. Thomas!!!! …
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The rooms and views are amazing!! Great amenities and such nice staff!! The rooms are big! Pool areas and beaches and restaurants amazing!! Incredible views and balconies. Taxi service also available, plus shuttles. There are also shops inside the resorts.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Everyone here was awsome from the time my Wife and I pull in the drive to the time we left. Especially Bruce, Kimorah, Knoy, Jamar, Corinthia, Ruth, Jadisha, Micah, Shirley, and Dani, They made our experience better than ever imagined, They really left an imprint in our hearts. Housekeeping was awsome, they did a spectacular job. The cooks were great. The club lounge suites was awsome, there wasn't anything we asked for that we didn't get. I could go on and on about the people and how genuine they were and how nice the place was, We will definitely be back.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
$973 - $1,524 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomas, st. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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Frequently Asked Questions about The Ritz-Carlton, St. Thomas
Which popular attractions are close to The Ritz-Carlton, St. Thomas?
Nearby attractions include Secret Harbour (0.6 miles), Ocean Surfari - Feed Monster Tarpon (0.6 miles), and Omni Jewelers (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, St. Thomas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, St. Thomas?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, St. Thomas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, St. Thomas?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, St. Thomas?
Conveniently located restaurants include The Tap & Still Redhook, Latte's In Paradise, and Island Time Pub.
Are there opportunities to exercise at The Ritz-Carlton, St. Thomas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, St. Thomas?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, St. Thomas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, St. Thomas?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to The Ritz-Carlton, St. Thomas?
Many travelers enjoy visiting Catherineberg Ruins (4.8 miles).