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Full view
View all photos (1,000)1,000
Room & Suite (165)
Pool & Beach (155)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, St. Thomas
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 25 hotels in St. Thomas
Location
Cleanliness
Service
Value
Experience a new era of refinement at the newly redesigned Ritz-Carlton, St. Thomas. Following an extensive $100 million renovation, the beloved resort welcomes families, couples, and adventure-seekers to encounter the beauty of the Caribbean in a new light. Discover the all-new public spaces, 180 exquisitely refreshed guestrooms and suites, a new family pool with waterslide, 11 ocean view pool cabanas, event and meeting spaces, and four inspired dining venues, including the introduction of a new culinary concept, Alloro, which will celebrate the simplicity of Sicilian dishes that transport guests from the white sandy beaches of St. Thomas to Italy. Be captivated by peerless Turquoise Bay and green mountain views, endless beaches, thrilling water sports, and a stunning destination for celebrations large and small at The Ritz-Carlton, St. Thomas. The resort’s beloved luxury catamaran, Lady Lynsey returns in the form of the brand-new Lady Lynsey II. This 60-foot vessel accommodates up to 75 guests, and offers snorkeling tours, sunset dinner cruises, and island-hopping excursions, all ideal for groups and celebrations
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Water sport equipment rentals
Fishing
Waterslide
Kids club
Car hire
Taxi service
Business Center with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Dry cleaning
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
12Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
6900 Great Bay, 00802-1010 St. Thomas
Getting there
Rental CarsSee rental cars from $72/day
1,234Reviews208Q+A100Room tips
Reviews
Traveler rating
- 743
- 284
- 120
- 48
- 39
Time of year
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Language
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- English
Popular mentions
We enjoyed a magnificent family vacation At the Ritz Carlton St Thomas. We will remember it Always ! The Highlight of our trip was the personal Attention that Chef Jorge gave us .. His Fabulous Gourmet meals that he prepared & served us were Delectable & the most Delicious we’ve ever enjoyed anywhere !!!
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Beautiful property, and friendly accommodating staff - all of whom were masked appropriately to ensure safety. We liked having the options of the beach or pool, and water sports on premises. And for those of you who enjoy working out, the instructors and class options are terrific. Highly recommend cardio fitness with Ruth or yoga with Virginia!! The Ritz has restaurants on site, and is also close to other options, as well as the ferry in Red Hook. Visit now while it’s not too busy. Relaxing & refreshing. Can’t wait to return.
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Date of stay: January 2021Trip type: Traveled on business
Helpful
Family of 6 including a child had an amazing vacation.. First Ritz Carlton had safe covid precautions. The service was impeccable starting with the food. Chef Abishek made a family members birthday truly memorable with a personalized bday cake and an incredible meal off the menu our family will take about as key memory of the trip. The Italian restaurant Alloro Chef Lopez also went out of his way to make vegetarian options for us. Then the beach and pool was made special by Charles helping us with pool toys and Aaron getting us fresh coconuts from the town! Couldn’t have asked for a better stay - great location and amenities!
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Stopped in on Jan 1. 2021 for lunch and dinner and to watch the college football games. Booked a room ($2,200) but never planned to stay. I am a Platinum Elite member. Sat at the pool bar with friends for some cocktails. Getting a drink was like asking for a favor. Getting a 2nd drink was twice as hard. Watched some football in the room. Ordered room service for my friends. Took 1 1/2 hours to arrive. Order half complete. I didn't think to double check everything before letter the server leave the room. I assumed I didn't have to at a Ritz. Order was half complete. 5 orders of Steak and Fries, but zero fries. No Chips and dip, etc we did get a ton of broccoli though. No enough forks and knifes. I assume we should share? Called down immediately to correct the problem. No answer for over 15 minutes. 15 more minutes we received a ton of French fried, forks and knives, and the chips and dips. Totally disappointed in this hotel…
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Date of stay: January 2021
Location
Service
Room Tip: Try a different hotel?
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1 Helpful vote
Helpful
Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear WilliamA534, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. I look forward to speaking with you. Sincerely, Cliff Brutus
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We just returned from a quick trip to the Ritz. I read the reviews online about how poor the service is, but I assumed it was just slow - which I can deal with. Yes, the service is slow, but this is not the problem. The staff members seem almost annoyed by your presence. They speed past you on golf carts, they don’t offer to help as you look for chairs at the pool (a struggle in itself), they don’t say hello as they pass you by. The immediate response to every question or request is no, and in some cases they will even tell you to do it for yourself (for example, the concierge told me to “google it” “call myself” and “book on Viator”). There seems to have been a complete lack of training as to what guests expect at a brand such as Ritz Carlton. I was incredibly disappointed. Right now, Ritz is lucky that they are the only “5 star” accommodation on the island, but as that changes, they are going to have to make major changes to their service in order to justify their prices. What we experienced is 3 star level service at what should be a top tier hotel.…
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Date of stay: December 2020Trip type: Traveled as a couple
3 Helpful votes
Helpful
Response from STTRZ Ritz-Carlton, Marketing at The Ritz-Carlton, St. Thomas
Responded 1 week ago
Dear emifsmith, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 340-775-3333. I look forward to speaking with you. Sincerely, Cliff Brutus
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PRICE RANGE
$513 - $1,091 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomas, st. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, St. Thomas
Which popular attractions are close to The Ritz-Carlton, St. Thomas?
Nearby attractions include Secret Harbour (0.7 miles), Omni Jewelers (0.3 miles), and Little Switzerland (0.07 miles).
What are some of the property amenities at The Ritz-Carlton, St. Thomas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, St. Thomas?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, St. Thomas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, St. Thomas?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton, St. Thomas?
Conveniently located restaurants include Caribbean Fish Market, Sunset Grille, and Sangria's Beach Side Bistro.
Are there opportunities to exercise at The Ritz-Carlton, St. Thomas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, St. Thomas offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Ritz-Carlton, St. Thomas?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to The Ritz-Carlton, St. Thomas?
Many travelers enjoy visiting Catherineberg Ruins (4.8 miles).
Does The Ritz-Carlton, St. Thomas have any great views?
Yes, guests often enjoy the harbor view available here.