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The Ritz-Carlton

Overview
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6900 Great Bay U.S. Virgin Islands, 00802-1010 St. Thomas See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
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Rooms
Dec 30Dec 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,106)
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1,077 results
Traveler rating
656
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LanguageEnglish
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656
259
101
33
28
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1 - 5 of 1,077 reviews
Reviewed 4 weeks ago

This is our 3rd time at this Ritz. We love it. The service, the rooms, the area, all of it. It is true that they are in some areas in the middle of construction. There was a hurricane if you will recall and they are...More

Date of stay: October 2018
2  Thank elizabethlascheid
Response from Andrea B, Manager at The Ritz-CarltonResponded 2 weeks ago

Dear Mrs. Lascheid, Thank you for your review and understanding our of current state. We hope you return for a 4th stay when we re-open our luxury resort next year. Please contract us prior to your next visit.

Reviewed 4 weeks ago

The booking will simply state that there are some repairs happening during off hours due to the hurricane damage. However, this is major renovation and Marriott should have closed down this property and noted that it was inoperable until renovations were completed. I definitely understand...More

Date of stay: August 2018
4  Thank Helen O
Response from Andrea B, Manager at The Ritz-CarltonResponded 2 weeks ago

Dear Helen, Thank you for your review. We are highly disappointed that we were not able to meet your expectations. The property is currently operating with limited services as we renovate to re-open as a luxury resort in 2019. We hope to have another opportunity...More

Reviewed October 25, 2018

They are still charging Ritz prices for basically a place to crash. We paid $369/night before tax. We got to the hotel and wandered around with our luggage for like 10 minutes because the signs to find check in were weird and confusing. Check-in was...More

Date of stay: September 2018
7  Thank TravellingGirl55
Response from Andrea B, General Manager at The Ritz-CarltonResponded November 5, 2018

Dear Travelling Girl 55, Thank you for taking the time to write a review. We apologize that your experience with us did not meet your expectations. We will review the details of your stay with our operations team for improvement.

Reviewed October 23, 2018

Room was okay view not that great for how many people were staying at the hotel. I am a platinum member and was not given an option for a room upgrade or to a better view room. Place was under construction and more workers then...More

Date of stay: October 2018
3  Thank kraftyone001
Response from Andrea B, General Manager at The Ritz-CarltonResponded November 5, 2018

Dear Kraftyone, Thank you for taking the time to write a review of your stay with us. At this time we are unable to provide the standard benefits associated with your membership level. This information will be reviewed as we look to improve the quality...More

Reviewed September 28, 2018 via mobile

This review was supposed to be entitled, Don’t Come They aren’t Ready. And in some ways they aren’t. There are three uninhabitable buildings, one restaurant, no concierge, more workmen than employees but...the employees are amazing. Our first room was not great, the “ocean view” wasn’t,...More

Date of stay: September 2018
8  Thank wmsc
Response from STTRZGM, General Manager at The Ritz-CarltonResponded October 2, 2018

Dear WMSC, Thank you for taking the time to write about your experience. Please accept our apologies for not meeting your expectations. As you mentioned certain areas of the resort are under renovation. We look forward to the completion of the renovation as we further...More

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About
Description
Nestled within a 30-acre beachfront estate, The Ritz-Carlton blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on More the eastern tip of St. Thomas in the Virgin Islands, along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features of our beach resort in St. Thomas include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Babysitting
Breakfast Available
Business Center with Internet Access
Concierge
Dry Cleaning
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair access
Room Service
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
Room types
Non-Smoking Rooms
Number of rooms
180
Price range
$354 - $672 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton St. Thomas Hotel St. Thomas
,
St. Thomas Ritz-Carlton
,
The Ritz-Carlton St. Thomas, U.S. Virgin Islands
Location
Caribbean > U.S. Virgin Islands > St. Thomas
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
Room types
Non-Smoking Rooms
Number of rooms
180
Price range
$354 - $672 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton St. Thomas Hotel St. Thomas
,
St. Thomas Ritz-Carlton
,
The Ritz-Carlton St. Thomas, U.S. Virgin Islands
Location
Caribbean > U.S. Virgin Islands > St. Thomas
Photos
Traveler (751)
Pool & Beach (127)
Room & Suite (118)
Dining (28)
Family and Play Areas (4)
Business Center & Event Rooms (1)
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Questions & Answers
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surpriselady
November 24, 2018|
Answer
Response from elizabethlascheid | Reviewed this property |
You can call them, but I don't think so.
0
Votes
Courtney L
August 27, 2018|
AnswerShow all 2 answers
Response from Maria Paula C |
Hola! Actualmente estoy acá, en el Ritz q está en remodelación. La habitación 10 puntos, baño excelente. El gym funciona ok, la piscina magnifica y con reposeras. Solo hay 1 piscina habilitada. Todo el tiempo hay personas... More
0
Votes
Google Translation
Room Tips
"Choose a different hotel"
heleno52
4 weeks ago
Read review
"Don't go until Spring 2019"
charlid999
Sep 4, 2018
Read review
"No bad views...."
313michellen
Feb 19, 2018
Read review
"Building F was great."
robbys722
Sep 13, 2017
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