This property, it’s rooms and food and service went above and beyond my expectations. I give the Fred a 6 out of 5 stars. The beds were so comfortable/ hotel restaurant food was so good and prices were reasonable/ the infinity pool and hot tub were beautiful as well
As usual the Fred does not disappoint. We spent a long weekend staycation at the Fred. As usual the food was awesome, service was awesome and the room was awesome. I know i sound like a broken record but too bad the management can't trach other hotels their customer service skills. A bug shout out to Krystal, front desk agent, hostess, server just about everything, and doing it with a smile. I got to meet the new Food and beverage manger, forgot his name but he was in the mix as well. If he saw someone with an empty drink he's swoop in and get you a refill. i wish Topher and Jeff would come back though as the hotel needs some of their magic and TLC . Some things are starting to look old and dated. Bottom line, save the airfare and do a staycation here at home.
The location is beautiful. Our room was great. The views were great. The front desk staff were great. BUT the wait and bar staff at the restaurant need training. The drinks are weak and I was served a Strawberry Daquiri that looked like a Strawberry milkshake. The staff has a don't care attitude. I've never spent so much money not to get any service. The local residents have memberships at the Fred and patronize it daily. They often out number the guests and some are loud an rowdy. Not quite the vacation experience that I envisioned.
Don't eat at the FRED! I live on St. Croix and have visited the Fred's restaurant two times. I have avoided going because I have heard about so many bad experiences from other locals (and they should know, they live here). My first experience was for lunch. The service was terrible, the staff does their best to make you feel unwelcome. However, the lunch was decent. During our visit, we identified three hookers on the property. A week later, I had dinner at the Fred; the hostess was nice, seated us with a nice ocean view and a full view of the kitchen. Our waitress informed us that they had no appetizers other than the french fries, which we ordered. The french fries were cold, soggy and were most likely prepared during the lunch service. TERRIBLE! Several of the…
The potential is there for this place to be great. Location ✔ Views ✔ Sunsets✔. There was good and bad. The room was as pictured, relatively clean looking, updated. The dead roach in the hallway between the two rooms was not part of the deal. The nonchalant attitude of worker and management made things worse. The lack of water on the second day was an unpleasant surprise. There was a lot of little things that added up to make our stay no the best. The worst however was the staffs attitude. Very indifferent, it was like I was begging them to spend my own money. The sad thing is the resort should be small enough to get it right. Again Beautiful grounds. If the staff's customer service match the beauty of the grounds this place would be magical.