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Tamarind Reef Resort, Spa & Marina

5001 Tamarind Reef, Christiansted 00820-4582 St. Croix
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Guests1 room, 2 adults, 0 children
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Traveler (232)
Room & Suite (130)
Pool & Beach (78)

About

Location
Cleanliness
Service
Value
Tamarind Reef Resort, Spa & Marina on St Croix USVI is ideal for relaxed family vacations, destination weddings, honeymoons, beach and watersport retreats, business travel and small group events. This intimate resort features 40 oceanfront rooms on 40+ acres with private marina; casual and fine-dining restaurants; seaside pool; water sports; spa with massage, hair and nail care; tennis courts; fitness center; wedding/event coordinator, and of course a palm tree lined beach with shade huts and 154-slip marina for day/sunset sailing and fishing excursions. The resort is nestled into a private neighborhood 10 minutes from historic Christiansted yet feels light years from everyday worries and stress. No passport required for US Citizens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Spa
Free internet
Wifi
Internet
Outdoor pool
Restaurant
Poolside bar
Non-smoking hotel
Self-serve laundry
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Private beach
Private balcony
Kitchenette
Flatscreen TV
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Charming
243Reviews18Q+A80Room tips
Traveler rating
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Popular mentions
When I arrived, there wasn't parking anywhere. People parked in the grass and on the road too. My first thought was that the place must be great if it was that popular. When I found the office and checked in, I was told that I couldn't have a key made at that time and would have to wait. She let me into the room and assured me she would bring my key in a few minutes. Keep in mind, there is also no elevator so carrying your bags up the steps is going to take a few minutes. I got all of my stuff in my room and waited. The smell in the room was so overpowering that I couldn't breathe. I searched everywhere for the offending air freshener and could not find one. It must have been the cleaners they use. Hotels of any kind really should know by now that they shouldn't use strong perfumes like that. There are many people like me who are extremely sensitive or allergic. I was getting a migraine already so I walked back down to the office and asked if there was another room. She said they were completely booked due to prom and that she would have to call her supervisor to drive in before I could have my key. She also had to let me back in because I locked the door due to all of my belongings being inside the room already. I also complained of the smell and advised her that I will likely need to be let back in again soon because I would have to walk around for fresh air. She let me back in and I decided to try the balcony first. When I booked the reservation months ago I clearly stated and was assured that I would have a view without a tree blocking everything. I seemed to have the one room with a massive tree directly in front of my balcony. All the other rooms had nice see through palm trees, but mine (room 31 if you are wondering) had a massive leafy tree directly in front of it. The so called "Private" balcony was NOT private at all. On each side there was a piece of cloth canvas stretched out. However, on each side this canvas was torn and anyone could easily see through it. Not only see through, but they could walk through it if they desired. I must ensure I lock my balcony every night and close the drapes. So much for the idea of hearing the ocean at night through a cracked door. After about half an hour had passed, I went back to the office to ask again about my key. I really wanted just to unpack and go to sleep as I had a long flight and probably hadn't slept in near 24 hours. When I got to the office, it was locked. I waited in front for another 15 minutes or so before trying to call. I got an answering machine. I left a very unhappy message and waited longer. After a while, a man came in. Apparently the girl had left for the night without even bothering with my key. The man complained that he didn't want to deal with it since he'd just gotten back from a 2 week vacation and I'm sorry, but that did not help my vacation beginning at all to have to feel bad for messing up his return. He made my key right then and there. I don't know why the girl couldn't have done the same thing. Now that I was back in my room, I also noted that the AC didn't work. It pushed air around, but was not cooling anything. At some point through the week, that got fixed. And I eventually aired out the room so I could breathe and had to ask housekeeping NOT to clean through my stay to prevent the smell of chemicals returning. That however, prompted ants to show up in the kitchen despite me not having open food laying around. I had to be careful of my food the rest of the stay as well. The noise factor was horrible. I asked to be put farther away from the bar due to other reviews, which they did. However, my room was 2 doors down from housekeeping so there were constant banging noises and housekeeping yelling and chatter early in the morning. I'd much rather have dealt with late night bar noise in all honesty. I wanted to sleep in for my vacation. I will say though, the bed was comfortable and you could control the temperature of the shower. That is really my only positive notes of my stay. Personally I think they should of at least gave me a discount (or even an apology) for that first night and the key issues. This place is absolutely NOT WORTH $200 a night. There are also large bees out by the beach so don't expect to relax in the uncovered chairs in the blazing sun without being paranoid about getting stung.
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Response from Bonnie K, Manager at Tamarind Reef Resort, Spa & Marina
Responded Jun 25, 2019
We are sincerely sorry that you didn't enjoy your stay. We truly strive to provide the best experience ever for our guests. We just changed our guest room door locks to a different system and all we can determine is that our Front Desk person struggled with making the new keys. We have retrained all of our Front Desk staff so that this doesn't occur again and have also reminded our Housekeeping staff to keep their voices down when around the guest rooms. We appreciate your feedback on the view from room 31 and have trimmed the tree back so that others don't encounter an obstructed view. We regularly trim those trees but sometimes their growth exceeds our trimming schedule. We have implemented a process to ensure that we stay on top of it, as we know our views are some of the best on the island. We truly wish we would have had the opportunity to speak with you regarding your issues and extend whatever courtesies we could to improve your experience. We know you may not be inclined to return to our resort, but if you'd be willing to give us another chance, we would like to make it up to you. If so, please call the resort and ask for Ruth, our hotel supervisor. Thank you for taking the time to provide us with feedback.
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We loved our stay at Tamarind Reef Resort, was an easy commute to Buck Island through the Marina, nice snorkeling on the beach in front of the hotel. The staff was exceptional, rooms always very clean, front desk always helpful. Great food at the restaurant, but you can also tell its a community place to get together; our last night was the Hermit Crab races which will always bring a smile to our faces. The grounds keeper, too, trimming the palms then opening some coconuts for us, will never be forgotten.
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Response from Bonnie K, Manager at Tamarind Reef Resort, Spa & Marina
Responded May 30, 2019
Thanks so much for your very kind words about our resort and staff. We're so glad you got to enjoy the wonderful marine life on our reef and were able to make the quick trip from our marina to Buck Island. We are delighted that you enjoyed your stay and we hope to see you back soon! We've got a coconut with your name on it!
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This was our third stay with Tamarind Reef Resort, Spa & Marina in the last five years. It was nice to see a familiar place again in St. Croix. They have rebounded nicely after hurricane Maria. Our upstairs room was ready as promised after a somewhat shaky check in at the office. The front office personnel was not be able to find or locate all of our information. Luckily we had printed all of the necessary information, which seemed to help the front end people out.The room was clean and it was the room we had requested months earlier. room number 39 has the best view on the resort and is a corner room which isolates some of the noise from an adjoining room. Lots of reviews have stated about the noise from the "Deep End Bar" but that has never been an issue. I fully realize that the island is still in some state of repair after hurricane Maria. Most of the major repairs are complete and they may not have had the time or resources to get it all done. However some of the small things would help. Our patio had some loose boards on it that would raise up from one end when you stepped on the other end.The handle on the louvered vents on the front door kept falling off. There were light bulbs missing in some lights. The AC was awesome. Room service did a fantastic job. All in all in was another nice stay. We have had better service in the past and I get it about the recovery efforts. But..... Tamarind Reef Resort, Spa & Marina has been a favorite of ours for a long time. We will probably continue to stay with them as long as it continues to improve. A huge thank you to all of the relief workers still on the island.........
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Nice place right on the beach. Bar and restaurant right there. I would avoid the rooms near the bar unless you don’t mind the noise. Between 6-10 PM it gets really loud. Other times it’s Ok. It is close to a smaller marina we’re you can book trips to Buck Island. The reef at Buck Island is not pristine but still interesting.
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Response from Bonnie K, Manager at Tamarind Reef Resort, Spa & Marina
Responded May 8, 2019
Thank you for taking the time to review our property. We're glad you enjoyed your stay and we can appreciate your comment about the noise as the Deep End Bar and Grille is a favorite on the island and has wonderful entertainment for adults and children! We're also glad you took advantage of the convenience of Green Cay Marina footsteps away. In addition to trips to Buck Island Reef National Monument, you can also enjoy fishing and diving charters. Please come back and be our guest again and again!
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We enjoyed our stay overall, but better training and customer service would move this up to 4 stars. I would not call this hotel a resort. The rooms were pretty clean (though the doors and shades could use a wipedown) and they were serviced when requested. Towels are nice and they provide beach towels. All rooms are ocean front so you can hear the ocean waves while you sleep, which was wonderful. However, the walls are very thin and we were woken up a couple times (at 3 am and 5:30 am) by an alarm (I thought it was a fire alarm at first!) and blaring TV next door. The beach is nice, but access to the water/reef is tricky and it isn't good at all for young children as there really isn't a good place to wade, due to the rocks and sea urchins. The reef is decent, not great, but it was quite windy (15-20 mph) the entire week we were there so visibility was bad. We saw puffer fish, a huge stingray (6 feet wide), parrot fish, blue tang, lobster and other fish. The folks at the beach shack are very friendly, but are overprotective and don't count on them being open the hours they say. We were only able to take the kayak one day and then they insisted we have it back by 5:00 (which is the nicest time to be out) because they close. They wouldn't let us drag it up and leave it. They said it was too windy all the other days, though we are experienced kayakers and have kayaked in much worse conditions. They supposedly open at 9:00, but no one was there by 10:00 our last day and we needed snorkel equipment and front desk couldn't tell us where they were or when they would be in. The equipment needs to be updated. Fins were old, flimsy, and don't adjust, so I got cramps in my calves and feet when snorkeling (I didn't have that problem when I borrowed my son's from home). Pool was clean and is basically a part of the restaurant. The Deep End restaurant is decent (try the tuna and seaweed, and the mahi special) and most of the staff is friendly and helpful. They also had hermit crab races, which my son loved. Unfortunately, the restaurant had to close for an entire day to install a new stove, which was a real inconvenience since we were counting on it being open so grandma could hang out while we went out for a day of hiking/snorkeling. They changed the day for this swap, which made it even more inconvenient since we had changed our plans to accommodate the first date they told us! The Galleon restaurant closed BEFORE the hurricane, but is still listed online, on their signs and in their in-room literature, so we spent some time looking for it at the marina. The front desk is friendly, but don't really offer concierge services like they say. I went by the office to have them help book a tour to Buck Island. All they did was give me a number at the Marina, but no one ever called back. Laundry is over at the marina, so not really convenient to the rooms. A little training could improve the service and customer experience a lot.
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Response from Bonnie K, Manager at Tamarind Reef Resort, Spa & Marina
Responded May 13, 2019
Thank you for such a thorough review of our property. Your comments are very helpful for us to make improvements with our staff, equipment and other areas. We're so glad you enjoyed the wonderful sounds of the waves outside your door. We agree that is one of the best sounds on earth! It sounds like you saw a lot of marine life on our reef. When it's calmer, the water is so crystal clear you can see for miles! We have new snorkeling equipment on order, so when you come back we're certain we can ensure a comfortable fit. The safety of our guests is of the utmost importance, so while it's unfortunate that you weren't able to kayak as often as you wanted, we hope you can understand that our staff was just ensuring your safety, as many people get overwhelmed by the waves on a windy day. The Deep End Bar and Grille is a favorite among guests and locals. The crab races are always a big hit with children and adults, as well as our weekly Disco bingo. Based on your feedback regarding our Front Desk representatives, we've made some changes to ensure all are knowledgeable on the many excursions that are footsteps away! Thank you again and we hope you'll come back and enjoy the warm gentle breezes at Tamarind Reef Resort once again!
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PRICE RANGE
$223 - $384 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanU.S. Virgin IslandsSt. CroixChristiansted
NUMBER OF ROOMS
40
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Frequently Asked Questions about Tamarind Reef Resort, Spa & Marina
Which popular attractions are close to Tamarind Reef Resort, Spa & Marina?
Nearby attractions include Buck Island Reef National Monument (3.3 miles), ib designs (2.4 miles), and Buck Island Cove (4.9 miles).
What are some of the property amenities at Tamarind Reef Resort, Spa & Marina?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Tamarind Reef Resort, Spa & Marina?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Tamarind Reef Resort, Spa & Marina?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Tamarind Reef Resort, Spa & Marina?
Yes, free parking is available to guests.
What are some restaurants close to Tamarind Reef Resort, Spa & Marina?
Conveniently located restaurants include Cafe Fresco, Harvey's, and Ziggy's Island Market.
Are there opportunities to exercise at Tamarind Reef Resort, Spa & Marina?
Yes, guests have access to a pool and a fitness center during their stay.
Are there any historical sites close to Tamarind Reef Resort, Spa & Marina?
Many travelers enjoy visiting Fort Christiansvaern (2.3 miles), Old Danish Customs House (2.6 miles), and Scale House (2.6 miles).
Does Tamarind Reef Resort, Spa & Marina have any great views?
Yes, guests often enjoy the ocean view available here.
Is Tamarind Reef Resort, Spa & Marina accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.