Carambola Beach Resort St. Croix, US Virgin Islands
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About
#7 of 19 hotels in St. Croix
Location
4.5
Cleanliness
4.2
Service
3.9
Value
3.9
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Taxi service
Secured parking
Wifi
Hot tub
Pool with view
Outdoor pool
Shallow end in pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Poolside bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Kitchenette
Flatscreen TV
Walk-in shower
Safe
Wardrobe / closet
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
51Somewhat walkable
Grade: 51 out of 100
43Restaurantswithin 5 miles
28Attractionswithin 5 miles
Contact
Estate Davis Bay, 00851-3031 St. Croix
Getting there
Rental CarsSee rental cars from $74/day
1478Reviews150Q+A100Room tips
Reviews
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Spectacular ocean views, breath taking sunsets every night, diving right off the beach, charming staff, delicious food. We will come every year! Shyra, Kyana and Kristen made us feel so welcome and treated us like family every single day. It honestly never felt like a resort it felt like a relaxing sanctuary.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Other at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 1 week ago
Dear Sunshinemv, Thank you for taking the time to give your take on Carambola Beach Resort. Please hurry back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just saying I love the Carambola. At present it is a mixed bag. St. Croix was severely damaged by two back to back Cat 5 hurricanes in the fall of 2017. FEMA and construction workers lived in the habitable portions of the Carambola in 2018-19. As reconstruction commenced covid hit. It has been a long road back. Apparently the property is a franchise and not directly managed by Marriott/Bonvoy? I do not know what percentage of their rooms have been remodeled. We estimated 60 guests during our stay. Our room was in building 14, right on the beach, and the interior of our room was very nice. The exterior of the building needs work. All the outside and beach furniture has been replace and the grounds were beautiful. The main dining room/covered or open air on the patio, had just opened for dinner a few days before we arrived. It was lovely and our meal was great. The menu was a little limited but presentation and quality was excellent. The bar/covered or patio was serving and we had a good experience there. Our rate included included a full breakfast, served buffet, which was very good. The food service personnel were just terrific. Several of our wait staff were on their 1st, 2nd, or 3rd day but everyone was trying hard. It seemed much of the bar wait staff were also very new but trying hard. The management in the food service was area was very good and working hard to train. We did not use the exercise room, I was told that it needed work. The spa was not yet open. The pool was lovely. Water aerobic and yoga were offered but did not materialized. Simple things to fix: the only ice is in the bar and you have to take a walk to get it. Front desk has the only phone and it is not always answered. Reception/front desk are not always on point. It almost seems that they are demoralized with the challenge of the resort being advertised as 5 star Bonvoy and only able to deliver at a 3.5 level. If the customer pays full price then the resort needs to deliver full service. If they can't deliver let people know and modify the rate. I'm cheering for the management team, they do need to meet Bonvoy standards. Looking forward to my next visit. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Other at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 1 week ago
Dear Inmidwife, Thank you for taking the time to share your honest and fair thoughts regarding your stay. I appreciate you bringing these concerns to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your honest feedback. I appreciate your choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here at the end of February with my husband and we were very disappointed with our stay here. The resort has the potential to be great but the customer service was poor, I never saw anyone clean or sanitize pool and the front desk staff was not welcoming. Unfortunately I did not know they were doing renovations but that did not bother us other than the fact that my room had not been done yet. THINGS THAT WERE NOT GOOD: - the only resort main bathroom by the pool was filthy both times I visited - our room need a thorough deep cleaning - cushions on patio needed cleaning or to be replaced - safe in room didn't work and no one came to repair it even after telling front office staff - the front office staff, other than Lizbeth Joseph, needs customer service training. They don't speak when you enter, not helpful with information, and one of them seemed outwardly unhappy to be there. - main pool furniture should be replaced. - only restaurant at resort open (during dinner) needs more staff to help service customers during evening hours - it took an hour for someone to assist with getting luggage to lobby for our departure to airport. Glad we called well in advance - we missed a dinner reservation one evening because the front office staff wrote down our request for a cab but did not actually set it up. We waited about 15 minutes then I finally went into the office and the guy there saw it in the log but noticed it had NOT been scheduled. He was helpful and tried to find someone to take us. THINGS THAT WERE OK OR GOOD: - As mentioned above, Lizbeth Joseph was welcoming and friendly upon our arrival. Very helpful and what you would expect in the main office/lobby of a resort. We only had interactions with her during our arrival and departure. -Jisstte Ceclerio who works in the restaurant during breakfast was awesome!! She was the highlight of breakfast each morning. Great smile, good energy, almost like a friend. - all transportation drivers were friendly, knowledgeable and dependable. - a guy who worked in the front office one evening that tried to find us transportation after whoever was on duty earlier dropped the ball. - small beach access area -awesome views Overall the resort has the potential to be nice. After the renovations, customer service training and more staff to help, this could be a good place to stay in St. Croix.…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Other at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 1 week ago
Dear 640, Thank you for taking the time to let us know about your experience while staying with us. Your resort experience is below our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. Again, thank you for reviewing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Outstanding new restaurant, professional and friendly server and staff. Ambiance was the best. Fresh ideas for the menu. The manager David and crew were on point and knew the menu offerings and made great suggestions based on our conversations. I cannot recall the servers name but she was great. We appreciated the small talk and her knowledge. Thank you Carambola for showing that St. Croix can complete with the best. Very refreshing.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Other at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 1 week ago
Dear Nomad, On behalf of the entire hotel team, thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First of all the only thing great about this resort is the fact that it’s on a beach. I booked this trip for my best friend’s birthday. First thing we noticed is the room that I booked through the Marriott app wasn’t the room that we stayed in. We I arrived the staff was very rude and not helpful at all. Once we got to our room we were overcome by the smell of mold. I went into the bathroom to find mold coming through the wall that was clearly painted over. The entire villa was dirty. We had used soap and shampoo in our showers. We asked for a different room. Staff said no. We arrived at night so all we wanted was food and sleep. The restaurant on the resort had horrible service. We waited over two hours for our food and the food was over cooked and the staff were beyond rude. I called Marriott to complain. The told me to speak to the manager. I went to the front desk the following day. I showed the manager all of the pics that I had taken of our disgusting room, she didn’t care. I would like a full refund. …
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Tyrone Roach, Other at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 1 week ago
Dear 632, Thank you for taking the time to let us know about your experience. Your experience is below our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keiana D is one of the best waitresses I’ve ever met she was super attentive to my needs I couldn’t ask for a experience. She really stood out with hogs helpful she was to every individual in the dining room I absolutely love her.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Guest Services / Front Office at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 1 week ago
Dear Cynthia, Thank you for your review of Carambola Beach Resort. I'll pass this Great review on to all the parties involved. Hope to see you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shyra and her team accommodated my group of nine on short notice. They were fantastic all the way round. Shyra was so personable and funny, making our experience extremely enjoyable. She was an honorary member of our party by the end of dinner. The food was delicious and we enjoyed getting to meet the chef. Isabelle, our waitress, was so friendly and helpful. We couldn't have asked for a better experience!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Guest Services / Front Office at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 1 week ago
Thank you, Mike, for taking the time to review Carambola. We love to see you back here again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shyra was amazing. She made our trip awesome. I don’t know about that. The food was excellent and the service was perfect. the atmosphere was lovely and I enjoyed every minute of being here. best location on the island
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Guest Services / Front Office at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 2 weeks ago
Dear Global, Thank you for your review. We here at Carambola are pleased that we were able to make your stay pleasurable. I'll be sure to inform Shyra as well. Hope to see you back here soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shyra made our stay absolutely amazing. She was accommodating and made us feel right at home. Shyra came over to our table and personally impacted our meal, Isabelle was our server and she was just the icing on the cake. We thoroughly enjoyed our stay and we recommend this facility! These two were the dynamic duo!!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Guest Services / Front Office at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 2 weeks ago
Dear Halanam, Thank you for your review! I'll be sure to pass this on to the team. Shyra and Isabelle are a dynamic duo! Please hurry back to Carambola for another wonderful stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall we enjoyed ourselves the property is beautiful the rooms are roomy and we had a renovated room so nice. The restaurants however are still lacking food took three hours and we have a 2 year old with us, so that wasnt the best experience
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tyrone Roach, Guest Services / Front Office at Carambola Beach Resort St. Croix, US Virgin Islands
Responded 2 weeks ago
Dear Pamberk, Thank you for your honest review! The team is thrilled you had a great stay at Carambola. However, your concerns will be shared and addressed with team leaders. Again, we thank you and hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$330 - $455 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance st. croix carambola beach hotel st. croix, renaissance st. croix carambola beach resort and spa, carambola beach hotel, carambola beach resort
LOCATION
CaribbeanU.S. Virgin IslandsSt. Croix
NUMBER OF ROOMS
150
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Claim Your ListingCARAMBOLA BEACH RESORT ST. CROIX, US VIRGIN ISLANDS - Updated 2023 Prices & Reviews (U.S. Virgin Islands)
Frequently Asked Questions about Carambola Beach Resort St. Croix, US Virgin Islands
Which popular attractions are close to Carambola Beach Resort St. Croix, US Virgin Islands?
Nearby attractions include Rhythms at Rainbow Beach (4.4 miles), St. George Village Botanical Garden (3.2 miles), and Frederiksted Pier (4.8 miles).
What are some of the property amenities at Carambola Beach Resort St. Croix, US Virgin Islands?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Carambola Beach Resort St. Croix, US Virgin Islands?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Carambola Beach Resort St. Croix, US Virgin Islands?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Carambola Beach Resort St. Croix, US Virgin Islands?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Carambola Beach Resort St. Croix, US Virgin Islands?
Conveniently located restaurants include La Reine Chicken Shack, Polly's at the Pier, and Rhythms at Rainbow Beach.
Are there opportunities to exercise at Carambola Beach Resort St. Croix, US Virgin Islands?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Carambola Beach Resort St. Croix, US Virgin Islands?
Yes, dry cleaning and laundry service are offered to guests.
Does Carambola Beach Resort St. Croix, US Virgin Islands offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Carambola Beach Resort St. Croix, US Virgin Islands?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Carambola Beach Resort St. Croix, US Virgin Islands?
Many travelers enjoy visiting St. George Village Botanical Garden (3.2 miles), Estate Mount Washington Plantation (4.5 miles), and Hams Bluff Lighthouse (2.6 miles).