My first time visiting Turks and Caicos, I booked this resort for a romantic stay. The staff and front desk were very welcoming and helpful. They give you a phone also if you want to use it for local calls during your stay. The room is clean and comes with a fully equipped kitchen. Location: a little away from a commercial area so not crowded or noisy. Perfect for adults, relaxed stay. Room: spacious, has a balcony, kitchen, and all other things. Comfortable. Staff: very good. Near to the airport and The beaches. Must try.
We found this property from an airline vacation deals, and although they are not right on the beach, they have a lot to make up for! The staff at the property were so welcoming and helpful, they really went above and beyond to make us feel special. And they look out for you too - they gave us the list of taxi drivers they trust to use. They also have a beach shuttle to take us to the beach or the sister resort, and they have chairs and umbrella for us at the beach as well. It's a bit far away from the Grace Bay Area where most resorts, shops, and restaurants are, and unfortunately you do have to take a taxi if you want to hang out there, but it's really not that far either. Each unit is really spacious and clean, and it was nice to have a full kitchen and balcony. It felt like home, very private, quiet and relaxing. The only thing I wish they had it on the property was a bar. The sister resort has a restaurant and bar on the property, and although it is near, we didn't want to walk there.…
Upon arrival I parked the car with plenty of room and no issues finding the office. The parking area and all the pathways played calming instrumental music. Then up the stairs to the office to where I was greeted and assisted in checking me in. The check in was easy and quick and I was given plenty of information. After which I was personally escorted to my suite and shown where to park if I wanted to park near my suite. The amenities in the room were great and very modern. One on Marlin was a fantastic stay with helpful staff. Peaceful and calming. 10 out of 10!
Travel a decent amount for work, and this was high season on island, so we had tempered expectations. It did not even meet these expectations. Check in time was about an hour thirty. When we arrived there was another couple checking in. We were asked to wait while the one attendant checked the other couple in. We waited for 45 minutes. So much time we strolled outside and around property while waiting. This was followed by another 30-45 minute tutorial of a very simple hotel and room. All could have been in a book! I mean he even showed us how to swivel the tv! Very nice gent but don't need all the details. Location was "in middle of island", I mean nowhere, and not near beach at all. We knew that going in, but it was more than expected. Marketing implied the beach kind of "across the street". While I knew not on beach, it was a good 5-8 minute car ride and across the busiest highway on the island. You cannot walk safely to the beach. The hotel depicted a golf cart on website and a short ride to their beach club. It seemed like would be a shuttle going back and forth and relaxing quick trip. Nope, instead it's a designated cargo van with schedule times. And the beach club, beach and shuttle shuts down at 5pm. Not mentioned anywhere. Private butler was really not that at all. The butler serviced every room on property, but was also the receptionist, breakfast caterer, and everything else. Felt bad for him. Was a very nice gentleman. Room was generally ok but a few nuances, such as slats in the toilet door so you could hear every sound of other guest. Sister "resort" was not across street. Was a car ride. Pool area was ok, but I think they just opened a restaurant because the area was still under construction. Again no disclosure on this. Overall, the hotel (not a resort) has good intentions but don't live up to any of them.…
Great stay and great experience ! Lawrence and Staff were very friendly , professional and accommodating ! Recommend to others, quiet n relaxed setting . Close to beach . Crew is attentive and thoughtful
I agree with the recent reviewers and glad to see I wasn't being too high maintenance. Although it feels hard to complain when you're on an island as beautiful as T&C AND although I came during the off season, the website, the amenities featured and the views promised were outright misleading. A couple of things of note and clarification, the place has lots of potential but, it does feel like maybe they ran out of money or opened too soon to live up to the plans in mind. Basically, you can see the vision but it is not all there yet and you aren’t paying early opening prices (hopefully). The shorthand is: 3/5 stars with 1 star being solely for how friendly most staff was. I personally wouldn’t travel there again given that the price vs value is greatly skewed. But if you get a booking site discount (+35%) it might MIGHT be worth it. Read on for more of my inability to write concisely. First up: The Space They call the places to stay "villas" or "suites" I think that's a little misleading, think high efficiency studios or apartments. There is a lot of nice eco-friendly and energy saving features which is great if you’re someone who likes to be conscientious and leave a small footprint. Lots of nice small space saving storage and amenities. No bathtub but good shower albeit on the smaller side (again space saving). I'm not sure why this isn't played up as from that angle of things it's really nice. But this is not a luxe sprawling villa or an open and minimalist island cabin with sea views. Speaking of.... The Property: Those gorgeous lush images you see are "technically" accurate but suggest more of an open winding road long walk to the beach or scenery type deal when in reality it's a closed space. You aren’t free to walk around I’d say any more than a half mile and that’s only if you want to look at other people’s properties? There’s no extensive garden path type deal or courts or tennis or whatever else active folks do. And the beach is entirely inaccessible without the shuttle even view wise because you are not on the coast or high up enough. If I wasn’t so perplexed by figuring out what exactly was going on I could’ve maybe convinced myself that this was a fancy wellness and health spa with really nice lodgings between treatments (except there's no spa amenities on site; no pool, sauna, hot tub, massage room, salon etc.). Actually they should do that in terms of branding maybe partner with an actual spa and run shuttles. They have a nice waterfall and soft music track running with is super soothing throughout the property but I digress... Amenities: So outside of a standard room, they boast a balcony/terrace, BBQ Grill on requests massages etc. When I arrived I had my "orientation" with another couple. They mentioned having stopped to get a cooler full of fish and seafood to grill and I literally watched Jan stumble to say something like; "we'll see if we can get that for you." My two cents, don't advertise stuff you don't have readily available. Look carefully at the apartment and studio photos they are entirely accurate however that's it. As in the vantage point of all the photos make it look like there is possibly another room off to the side or something, nope. It's as a realtor you kind of don't trust says a "cozy, updated open-concept." Balcony is at best 25 Sq Ft and I don’t know about you but that’s not what I think when I hear walk on terrace. They do have massages available but between you and the masseuse, assuming you can find space in the apartment or balcony don’t expect anything close to even your average Groupon experience I imagine. Free smart phone is at best a 2010 droid which works as your concierge/front desk phone since there aren't any phone lines. The fridge is empty except the water which isn’t free (Thanks Laurence for being honest!). I was told for an additional fee (15%) they could stock my fridge before arrival as long as I gave a general list. Cool. Except it would seem 48 hours in advance wasn't enough time and I didn't get a response confirming or declining although I asked. When I inquired about it during orientation Jan stated he "had just gotten my email." I tried to really stick to my guns and suggest maybe they purchase it belatedly ( as I was tired from my flight and could nap meanwhile) and was flat out told I’d be better off paying a taxi ($20 RT for about 4 min drive) and going myself. They also say they have "Room Service" listed as part of butler service but only drinks are available, no food and just alcohol and soda. The mysterious restaurant isn’t on site but at their sister property which I was also told wasn’t finished being built yet. So guess who winded up at the supermarket hungry and a little dazed at 7pm (thank goodness I always pack snacks in my carry-on)? There isn't actually a full kitchen on site which explains the tragic meal situation… Meals & Butler Service So another claim is “free breakfast,” which is absolutely true it comes free of charge. But like the wellness/spa clinic reference earlier checking off my preferences on a sheet of paper should have been a warning bell right there. You may think you’re signing off on what you’d like to have EACH day but it’s one or the other. (ie a croissant and fruit OR cereal OR a muffin) Tea or juice is always included. I suppose you could’ve asked for more but I felt oddly like an inconvenience between trying to arrange supermarket visits and realizing after mistakenly calling to see if items were forgotten that that was it. I’ve honestly enjoyed road trip motel breakfasts more. At least you could stock up on lackluster food at an open buffet (tiny bagels would probably taste better on T&C too). I was glad Laurence was my butler as I didn’t really endear myself to Jan with my requests I suppose but butler service is entirely misleading. It should be titled personal concierge because that is what they are there for. There isn’t a real front desk. They have wonderful suggestions for taxis, where to shop, where to eat, and how to move around the island. But bring you a microwaved pizza minimally at 10pm they will not. They don’t have the capacity for it presently. What I now understand was their “kitchen” which is part of the front desk is a; kettle warmer, microwave oven, a small fridge and pantry that provide the daily breakfast meal described above. If you don’t plan to purchase your meals, you must cook them and meal delivery isn’t really a fully developed option… Summary: This place isn’t fully developed. That’s the short and sweet of it. And for them to charge the prices they do is borderline offensive. There is nothing luxurious about this place although it IS relaxing and quiet. Staff attitudes (most of them) can only make up for misleading information but so much. I don’t know if they need a GoFundMe or to shake down some more investors but this property even makes more sense as a timeshare condo deal than your typical “resort” island hotel stay. If you need a place to stay and don’t care about money and have been to the island before this is one of the more upscale places to lay your head. If you’re a first-timer like I was, or are planning a family vacation or are looking for the resort to “rekindle that special flame,” or a honeymoon as you lock yourself inside for hours at a time, this isn’t it. However, if you’re self-sufficient and a person (or pair, or throuple?) that prioritizes being eco-conscious above literally everything else who would rather spend more money on security and safety (the island isn’t dangerous either), AND loves to spend time 100% away from the room; go for it? I personally wouldn’t stay again and wouldn’t recommend it generally. For the amount of extra legwork you wind up doing I’d rather give my money to an AirBnB and commit to figuring stuff out by trial and error. And if people being nice to you matters a lot to your experience see if there’s a posting for hired help somewhere for your stay, but it’s a happy island so there’s always a friendly face nearby.…
This was our 2nd trip to Providenciales. We visited in July with our son and stayed in a resort on Grace Bay Beach. Since we didn’t travel with our son this time , my husband and I stayed here since it was one of the most affordable accommodations for the week we visited , we paid $1100 for 3 nights which included a limited continental breakfast. SERVICE : 5 Stars!!!!!! Jan and Mark were wonderful , they were so professional and accommodating , they truly understand hospitality and their talent/skills are being wasted being at this property, they should be working at a 5 star resort/hotel. ACCOMMODATIONS: If you are a self sufficient traveler and perhaps are looking to stay for an extended period of time and don’t need any of the amenities of an actual resort , then this is the place for you. The rooms are fully equipped with a kitchenette , desk, eating area and plenty of storage space. However, there is no lobby, there are no property amenities , for us it was just a place to shower and sleep, which was all we needed on this trip. However , if I were to re-book this trip and I would have found a resort for $100-$150 more per night , we would have paid it just to feel more like we were on vacation and at a resort rather than feeling like we were going back to an apartment. You must have a car. We drove to the beach and to restaurants every day of our stay (Kalooki’s, Coco Bistro and Bay Bistro, Las Brisas). We did not visit the sister property as it was not on the beach. The photos on their website are misleading. The beach is accessible from a public park on Grace Bay @ Bight Beach. Also, grace bay side was very windy and the waters were not calm this time of year , it was very wavy. We didn’t care to visit for the small pool and hot tub. We drove to Sapodilla Bay each day and rented loungers for $40 (2 sun loungers and an umbrella). We didn’t use the chairs provided in our rooms cause they were more like chairs you would bring to a tailgate at a football game. Our stay was great, the room was cozy, the style unfortunately was not to our liking , but there is nothing negative about this property. Again, SERVICE was PHENOMENAL. Thank you to Jan & Mark. If you are a self sufficient traveler , then this place is the place for you. If you are accustomed to the amenities of a hotel or resort, then this is not the right accommodations for you .…
Came back from our trip on January, here are some pros and cons Pros: - Laurence was our head butler. He was friendly and recommended nice restaurants, helped us booking different activities and was accommodating. - The place itself was quiet, clean and cozy Cons: - The breakfast! I have to say it was outright CHEAP. For the money we paid, specially during the high season, they could have done much better than just bagel, two small muffins, cereal and coffee, specially when they kept bringing us one bagel. - It is NOT a resort or spa. In reality it is a boutique hotel - They don't have a pool - They have a pool at their sister resort but it looks more like a small pond. - No BEACH VIEW. The photos on the website are misleading! They are a bit away from the beach. It is actually 5 minutes drive to the beach (on Bight Park) or around 30 mins walking -Rooms are dark, not enough natural lights Conclusion: I would not go there second time.…
This is a long overdue review from my visit to One on Marlin back in November. My wife and I had already booked a reservation at another resort, but we decided to extend our stay last minute and One on Marlin was a great choice. We stayed there for 3 nights, and first and foremost, the service was amazing. To note, Butlers Jan and Laurence were very kind and hospitable. They shared duties in providing services for us and were very polite and professional. On the morning of our check-out, my wife realized that we had a flat tire on our rental car. Because it was a Sunday, Butler Laurence told us that many businesses would be closed. Even worse, our rental car did not have any of the necessary equipment to change a flat! Butler Laurence took it upon himself to find the tools required, and as I prepared to change the flat tire myself, Butler Laurence insisted on changing the tire for us while we wait inside. Needless to say, if it weren't for him, our day would've turned out a lot worse. As for the room, it was very cozy, but dimly lit. It was not easy to adjust the lighting and air conditioner settings. Overall, I would definitely recommend One on Marlin for the price and service.…
The best thing is the service and the staff. Jan does a great job in this place. All the suite are nice and clean and breakfast is good. Kitchen has anything you need and you have a lot of space to store your stuff. Good wifi connection and apple tv or netflix are available. Very good idea the local mobile phone. So why only 3 stars? The only thing they cannot change is the location and the views from the rooms. Rooms are very dark and also if you open the windows you can see trees at 30 cm. Balcony is not very comfortable because is small and you could not use to relax at dark to look at sea and stars. So people and service are great, the room is well organised with good forniture but we didn't feel to be at the sea in a Caribbean island. Don't forget to rent a car.
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