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About
#17 of 48 hotels in Providenciales
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.3
Travelers' Choice
Located steps away from the flawless white sands and sparkling sapphire waters of Grace Bay - one of the most beautiful beaches in the world - The Palms, Turks and Caicos is ranked among the Caribbean's top resorts. Boundless ocean views at our Grace Bay resort from stylishly-appointed suites ensure peace and tranquility while world-class amenities; including a 25,000 square foot spa and state-of- the-art infinity pool, promise rest and relaxation. A well-equipped gym, together with water sports and tennis cater for active guests and a dedicated children's' club provides fun for our younger guests. Whether you opt for a guest suite with infinite views of the ocean or lush garden or prefer to spread out in one of our spacious penthouses, you will discover a level of style and comfort that sets the luxury standard for the Turks and Caicos. All guest suites feature hand-tufted king-size bedding and complimentary wifi while a number of suites also boast a washer/dryer and full kitchen.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Snorkeling
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
Iron
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Hotel links
Location
58Somewhat walkable
Grade: 58 out of 100
29Restaurantswithin 0.75 miles
12Attractionswithin 0.75 miles
Contact
16 Princess Drive, TKCA 1ZZ Providenciales
Getting there
Rental CarsSee rental cars from $75/day
1273Reviews157Q+A100Room tips
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The communal areas of the hotel, spa and beach are amazing. However there are many many issues at this hotel: 1. Arrival. No proper welcome or tour of the resort. No information on timings of breakfast etc. we had to ask for a towel and welcome drink - this is in a hotel that charged over a $1,000 a night for the junior suite. 2. The first junior suite we were given was right on the pool with no privacy and the net curtains would not close. We had to insist on being moved. The room we were moved to was higher up and slightly better than the other poor room but still substandard and rundown. There were stains on the furniture. The shower was something from the 80’s, it was so out dated. 3. Service was so poor at this hotel. We had to ring reception 3 times for towels or the bed to be made up - or even water not provided in the room. Generally the staff were mostly sullen unless you tip them each and every time. This should not be expected for the cost of the room. There was a clear difference in service provided to those with the higher category rooms with a butler- it was very noticeable. We also heard staff complaining at breakfast after being told off by a manger in front of us. We then went back to our room and housekeeping were swearing loudly in the room next door even though they could hear us going into our rooms. This level of unprofessionalism was standard. 4. Breakfast quality was so poor. We had better fresh fruit from the local IGA supermarket. 5. We were not given anything when we left - not even a bottle of water for the journey to the airport! 6. Also not told the buoys surrounding the reef on grace bay which we were snorkelling around had fire coral on it which stung! We should’ve been warned by the pool staff when we borrowed the snorkels. On the flip side the spa was amazing and tranquil. We had the pink salt scrub was was fabulous. All the masseurs were fantastic. The beach was glorious. The Wi-Fi was excellent and accessible from the beach. The pool and pool side restaurant was brilliant. The hotel looked so pretty at night. Really picturesque and beautiful. A big shout out to the female concierge. We didn’t grab her name but she was really lovely. I would not pay that kind of money again - but it seems the whole of Providenciales is completely overpriced ☹️…
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
My husband and I recently stayed for a week at The Palms. From the minute we checked in until we left, our experience was wonderful. The resort was beautiful and the staff treated us as if we were celebrities. Ariker,the concierge, made dinner reservations for us for the entire week and always greeted us warmly when we were in the lobby. Irvina, who checked us in, gave us a tour of the resort and answered all of our questions. Breakfast was amazing and the hostess and servers, especially Reasa, went above and beyond to make us feel welcome. All of the beach staff were gracious and efficient in getting us set up with chairs and umbrella and were friendly and courteous to everyone. Special thanks to Vega for making us feel like family. We were celebrating our wedding anniversary and came back from the beach to find a beautiful chocolate cake in our room. Dinner at Pharrell 23 was delicious and Nicole went out of her way to make the celebration special. Our week at The Palms was wonderful and we are counting the days till we return. Heartfelt thanks to everyone for making this a magical vacation.…
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I and my wife had a most enjoyable and happy time at the Palms, from the time we checked in to the day we left. Everyone was so caring and smiling at first sight. Very happy to help with anything. Breakfast especially was the best way to start our day in the most relaxing atmosphere, the beach and pool are 2nd to none. The entire staff was very friendly. Our room was very very clean and comfortable. People like Max for integrity with maintenance. Carol at parallel 23 restaurant and Dywan at the beach activity and everyone else such wonderful and dedicated people
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
When you stay at a five-star resort that charges as much as the Palms does, you don't expect your room's shower curtain to have red mold on it, your room's carpet to be frayed, or the screen door to your patio to have a big hole in it. And you expect a certain level of service that the Palms simply does not provide. For instance, one day at breakfast a server never came to our table to take our beverage order; another day, it took hours at the pool for someone to come by to pick up garbage. And in my experience at places like this, the servers at the pool seem to come by every 15 minutes or so...not so here, where you could go an hour or more without seeing anyone. And it's not like we are rude or don't tip...it's just that the staff here seems disinterested, bored, or unfriendly unless you tip them generously and constantly. We have stayed at much nicer places with much better service for significantly less money. We will not be going back.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We loved the resort. We loved the buffet breakfast. We loved the room. Beach and pool were gorgeous Unfortunately we went in early December and the pool (unheated) and the beach water were too cold. Five days at the resort and on the island was more than enough with nothing to do. Food is very expensive. We walked down the street and ate at two great restaurants - Mr Grouper and the Bay Bistro. Both 3 minute walk. Felt safe. No dancing, no music, no activities or anything going on day or night at the Palms. . If you just want to eat and sleep then The Palms is for you. Great for older adults and families with kids under 5. Didn’t get to spa or gym because we left resort day and night looking for something to do. Da Conch Shack Wednesday and the Island fish fry Thursday which is about as exciting as it gets. Don’t miss either. You can walk to festival from the hotel. Island is under a lot of construction with so many unpaved roads and unfinished buildings. This is not the island where the cruise ships take you. Perhaps when weather gets warmer I would go back and stay at Beaches where there is entertainment. Pams in somewhat remote area and too quiet for me. Btw a hamburger costs $25 plus tip and tax. All food bills automatically add on both.…
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jeff Morgan, General Manager at The Palms Turks and Caicos
Responded 3 weeks ago
Thank you for your review. We are very happy that you loved the resort. We are sorry that you stayed with us in December when our pool heating system malfunctioned for two days. Our pool is heated. We have entertainment at the resort Tuesday, Wednesday, Friday and Saturday evenings. On Thursdays, it is a 3 minute walk to the weekly Fish Fry event.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has gorgeous grounds, stunning Victorian yet modern style rooms, beautiful pool area and fabulous dining. But it’s the beach & views of the ocean for me! It was the best beach experience I’ve had so far but I’m sure that’s because of the beautiful clear water! Service at the hotel for the most part was good but staff could step it up a bit seeing how nice of a hotel it is. I wasn’t given a tour of property upon checking in and didn’t know until I was leaving that they had a fully stocked store! I was hungry late at night so having some late night sandwiches or snacks can be helpful as well. Overall it was a lovely, relaxing stay!
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Date of stay: August 2022Trip type: Traveled solo
Room Tip: Have snacks for late night. It gets quiet early at night so plan for your own food & entertainment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I’m not one to usually write a review, but our recent experience at the Palms was so amazing that I had to share my accolades for this resort. From the moment we checked in, every person we encountered was so unbelievably friendly, helpful and positive that you just had to smile. But it didn’t stop with the people. Our two bedroom oceanfront suite was nothing short of perfect. Upon entering our room for the first time, we were blown away not only by its size but also its amenities. Full kitchen, washer/dryer and coffee maker. And don’t even get me started on the view which could have been a postcard. I would be remiss if I didn’t mention that one of the first things we noticed in the room was the level of cleanliness and attention to detail. Everything was crisp and clean and impeccable. It again reinforced our tremendous first impression of the resort. The housekeeping staff continued this high standard throughout our stay and should be commended. In addition to the room and the people, I should also note the pool and beach scene. Both were very well kept and well staffed. We spent most of our time on the beach and absolutely loved the scene and service. Finally, I should make note of the food. The breakfast buffet, The Plunge Bar and 72 Degrees were all well received by our family. Again, it wasn’t just the food, it was the people that made the experience. While everyone we met was incredibly positive, I’d like to give a special shout out to Chrissie at the front desk, Rico on the beach and Reasa and Carmelita in the restaurants. You are all top notch and helped to make this vacation one of our best. In short, The Palms was a winner and we can’t wait to return!…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The Palms does not disappoint. We’ve been 5 years in a row and have had an excellent time each and every time we stay here. There is plenty to do and great restaurants. Poolside is amazing with sun and shady spots and the beach, in my opinion, is the best in Grace Bay. They have a wonderful little boutique with top quality designer beachwear but the best part this time was the service I got from Michael who works there. It was like shopping with my bestie as he gave me his expert opinion on my selections. The other bright star in our stay was Terrance who works at the pool- we were greeted each day with his smile which was bigger than a beautiful sunset. So, if you’re planning a trip for either a Romantic getaway (which l have done) or with your family (which I have also done) be sure to come stay at The Palms and find Michael in the boutique and Terrance at the poolside bar. You won’t want to stay anywhere else. …
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Date of stay: December 2022
Value
Location
Service
Room Tip: Be sure to make dinner reservations early!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Parallel 23 restaurant, excellent service by Monica !!!She is amazing, loving and caring!The dinner was served on time and not only that it was served with love and care , funny predisposition and with a smile ! Love to be back again, because when you on vacation that’s what you like , people connection and understanding! I’ll be back Monica , love Shpresa !
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great bartenders at the beach. Ricky,Cord and Juvenel were our beach bartenders. All the beach people from setting up chairs to delivering food to taking care of water sports were just awesome. Stacy, Dwayne, Cal. Also the concierge Anika helped us tremendously. Accommodations and location are perfect on Grace Bay Beach. Even the people that greeted us and showed us the property were so gracious unfortunately can't remember all their names but everyone was so friendly and went out of their way to accommodate you . Can't wait to come back.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$816 - $1,221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the regent palms hotel providenciales, regent hotel providenciales, regent providenciales, providenciales regent, turks caicos palms
FORMERLY KNOWN AS
The Regent Palms
LOCATION
CaribbeanTurks and CaicosProvidenciales
NUMBER OF ROOMS
72
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Claim Your ListingTHE PALMS TURKS AND CAICOS - Updated 2023 Prices & Hotel Reviews (Providenciales)
Frequently Asked Questions about The Palms Turks and Caicos
Which popular attractions are close to The Palms Turks and Caicos?
Nearby attractions include Anna's Art Gallery (0.7 miles), Princess Alexandra National Park (0.4 miles), and The Wellington Collection (0.7 miles).
What are some of the property amenities at The Palms Turks and Caicos?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Palms Turks and Caicos?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Palms Turks and Caicos?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Palms Turks and Caicos?
Yes, free parking is available to guests.
What are some restaurants close to The Palms Turks and Caicos?
Conveniently located restaurants include Grace's Cottage, Lemon2Go Coffee, and Shay Cafe & Lounge.
Are there opportunities to exercise at The Palms Turks and Caicos?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Palms Turks and Caicos have airport transportation?
Yes, The Palms Turks and Caicos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Palms Turks and Caicos?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palms Turks and Caicos offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Palms Turks and Caicos?
Many travelers enjoy visiting Cheshire Hall Plantation (4.0 miles).