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Alexandra Resort

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Alexandra Resort
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1,564 Reviews from our TripAdvisor Community

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Showing 1,525: English reviews
Chino
Reviewed March 17, 2015

Terrific service for a very last minute stay. We had a great dinner on the beach and slept wrll. Just wish we could have stayed longer! This place is a time share so we will look into doing an exchange for a future stay.

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Helpful?
Thank Karen H
Resort_Team, Manager at Alexandra Resort, responded to this review

We appreciate receiving your positive review. For the benefit of other readers, please note that only one of the four resort buildings is a timeshare property. We look forward to welcoming you back on a future visit.

Reviewed March 15, 2015 via mobile

Hotel was really nice, great beachfront and never had problem getting chairs or umbrellas. Staff very helpful in assisting with beach furniture and equipment. Paddle boards and kayaks for use free of charge. Mango Reef restaurant was great! Check out some snorkel gear and walk about a mile west to the coral gardens resort which has a public snorkeling area...

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Helpful?
7Thank Adrienne B
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for your kind review. We are pleased that you enjoyed your studio, the service and the facilities at the resort. We look forward to welcoming you back on a future visit.

Northern Indiana
Reviewed March 15, 2015

Just got back from a weeks stay there, absolutely beautiful. Great location on Grace Bay. Try and stay in Chelsea Bldg. right on beach with beautiful sunset views. Stayed in a studio which was huge. Friends had a 1 bedroom which was also very nice. Staff outside the office are incredible, office staff depends on their mood. Nice pool but...

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Helpful?
4Thank Eng1JC92
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for sharing your feedback. We are pleased that you enjoyed the beach, your suite and some aspects of service at the resort. Please accept our apologies that the service levels were not consistent at the front office. A new front office manager was recently hired and is working to address service delivery shortfalls in that department. We did...

cleverdale
Reviewed March 14, 2015

the staff are so great at this place t j was so nice and al at the front desk t j had got me 3 umbrala for my girl friend because she has skin canser and he always helped me with anything i needed and all the rest of they were great and the cleaning staff were great just a...

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Helpful?
Thank martin l
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for your positive review. We are pleased that you enjoyed your stay and also the customer service provided by our team.

Chicago, Illinois
Reviewed March 13, 2015

Stayed at the Alexandra in Feb 2014. Overall it was a nice hotel, but could offer a bit more. We were given a garden view studio, we did have a partial view of the pool , but mainly only saw the back of the pool maintenance building. It was not far to the beach, and realistically, we spent little time...

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Helpful?
3Thank ksall31
Resort_Team, Manager at Alexandra Resort, responded to this review

We appreciate receiving your kind feedback regarding the beach, the spa and your suite, but we are sorry to hear you did not have a positive experience with food and beverage service. While we do not operate Mango reef, the on-site restaurant, we will pass along your comments to them to address. In response to your comments that no significant...

Farmington
Reviewed March 13, 2015

A great room, excellent service and the best restaurant- Mango Reef! Ask for Trevor to wait on you. They are moving in November to the "Tiki Hut" location but worth the trip. At the Alexandra, Lucillia took wonderful care of our room for us. She was the best. The beach is awesome here.This was our first time at the Alexandra...

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2Thank Charles G
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for once again visiting Turks and Caicos. We are very pleased that you consider our resort to be the best in Turks & Caicos, and we look forward to welcoming you back on your next visit.

Las Vegas, Nevada, United States
Reviewed March 13, 2015

there are no frills and fancies here. Very much feel that one is staying in someones little condo and not a hotel.. no complimentary soap, shampoo etc so remember to pack your own..things like that are expensive to buy. no maid service.. i spent the week sweeping floors and washing towels..bring some laundry detergent to save expense. When the handle...

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4Thank clarej2610
Resort_Team, Manager at Alexandra Resort, responded to this review

We are disappointed to learn you did not have a positive experience at the Alexandra Resort. Please note that since you rented a suite through a private owner and not the resort management company, you did not receive the services that resorts guests do, including twice daily housekeeping service and complimentary H2O amenities. We invite you to reserve a future...

Reviewed March 12, 2015

I was a little nervous in picking this resort based on the reviews! My husband gave me a trip for my 40th!! The resort was beautiful!! Housekeeping came immediately when we needed things. I booked all my dinner reservations before hand. Mango Reef was Excellent!! We got set up on the beach for dinner. I would definitely recommend this to...

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6Thank Teafortwo1122
Resort_Team, Manager at Alexandra Resort, responded to this review

It was our pleasure to host your 40th birthday visit and we are pleased that it was an enjoyable trip for you. You provided some great tips! For the benefit of other readers, please note that every resort takes a credit card imprint for incidentals, such as long distance calls or charges made to the room. We are very concerned...

ma
Reviewed March 11, 2015

As soon as we arrived everything was great. It was me and my husband and 3 kids. We had a one bedroom ocean view room with a full size kitchen and 2 bathrooms. I can't say enough about our housecleaner Bernadette, she did a wonderful job for the week we were there. This resort is very clean and the rooms...

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Helpful?
2Thank ninad99
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank your for your positive feedback. We are pleased that your family had such a great vacation with us. Please note for future reference that our resort concierge is also able to provide pre-arrival grocery shopping services.

Summit, New Jersey
Reviewed March 10, 2015

OMG! I have been trying to get one day right while being here. Everyone has there own agenda and its definitely not for our benefit! Don't rely on the Concierge to get anything right for you, and hotel management will not have your back! You need dinner reservations, make them yourself! You need a rental car, do it yourself... Hope...

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Helpful?
8Thank Scott S
Resort_Team, Manager at Alexandra Resort, responded to this review

We are very disappointed to receive your negative review. We do sincerely apologize for the service issues you experienced. For the benefit of other readers, please know that our General Manager has already met with and attempted to assist this guest in having a better visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Located directly on Grace Bay Beach, one of the most beautiful beaches in the world, The Alexandra offers the dream vacation of a lifetime; spacious accommodations, warm friendly service, and amazing oceanfront dining. Guest can also take our complimentary dining shuttle to our two on-island sister resorts to enjoy their restaurants facilities. The Alexandra provides a delightful Caribbean atmosphere, fantastic ocean views, powder white sand, and activities and amenities including complimentary non motorized water sports, tennis courts, free use of pedal bikes, and so much more! ... more   less 

Additional Information about Alexandra Resort

Address: Princess Drive | Grace Bay, TKCA 1ZZ, Providenciales
Location: Caribbean > Turks and Caicos > Providenciales
Price Range: $297 - $790 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alexandra Resort 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Alexandra Resort Providenciales
Alexandra Hotel Providenciales
Alexandra Resort Turks Caicos
Alexandra Turks Caicos
Alexandra Resort Turks And Caicos/Providenciales
Hotel Style:
#9 Top resorts Hotel in Providenciales
#13 Spa Hotel in Providenciales
#15 Luxury Hotel in Providenciales
#15 On the Beach Hotel in Providenciales
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Questions & Answers

Here's what travelers have asked, with answers from Alexandra Resort staff and other travelers.
153 questions
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Questions? Get answers from Alexandra Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 2400 was quite nice for a studio room.”
 of 5 bubbles 334LaurenJ, yesterday | Read review
“All rooms are nice, but you need to he higher up for an ocean view.”
 of 5 bubbles Will920, 6 days ago | Read review
“nothing like a ocean view.....”
 of 5 bubbles getawayRI, 6 days ago | Read review
“Ocean view on fourth floor in the middle of the building has a beautiful view”
 of 5 bubbles carolmV9097AV, 1 week ago | Read review
“ask to be 3rd floor or above with a view of water”
 of 5 bubbles uvmcat, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question