The 4 stars given to this ‘condo’ style hotel is over rated. We expected a condo and received a hotel room with a small microwave, toaster, drip coffee maker and bar fridge, not something you could prepare any food with The room was dated and the balcony furniture padding was done. Location across the street from the beach was nice as was a short walk to the grocery store and some restaurants. Pool side looked nice but we are beach people. The continental breakfast was meagre at best.
I stayed at Villa Del Mar for a week with my friends Mary and Bob. I was so impressed with the staff at this property. Everyone was so attentive to our needs and gave us an exceptional customer experience. A special thanks to Captain Bill who made sure he had a cold beer waiting every day when we came off the beach. Also, a shout out to Ketoya and everyone else at the front desk that were all more than helpful. Nice quiet place that was very clean. Thank you also to my friends who took care of our every need at the beach. I will be coming back again!
Room = Good, Location = Good, Price = OK (so take that into consideration)... The customer service = Horrible! The welcome by front desk staff made my brief stay at the hotel unpleasant and I will more than likely not recommend or come back to Villa del Mar ever again. I travel a lot so I know my fair share of great resorts, hotels, and service... While I was not expecting 5-star service or a 5-start resort (it was a "layover" hotel), after a long day of traveling the last thing I wanted to encounter was a front desk associate with an attitude and no enthusiasm that I've arrived! I had to deal with the same front desk associate 3 times during my short stay and all encounters were met with an attitude and an unpleasant disposition. During my week-long stay in Turks, I will be staying at 3 hotels/resorts all 5-star with the exception of this one... Customer service, to me, makes the "stars" and this resort is the worst when it comes to friendliness.…
VDM is a great resort in a great location, walking distance to the beach, restaurants, shopping. I stayed a few times at VDM since i found it 9 + years ago, we got married there, we had our kids and vacation with them since they were 8 months old and now that they are 8 and 6 years old, it's a joy to bring them where it all started and watch them love the island and resort as much as we do. We were there in the off season for a quick weekend and it was very slow but very comfortable. The beach was not great because of the weather but the kids enjoyed the pool.
Villa Del Mar was perfect for our budget. Room was clean staff was very helpful. The hotel itself doesn’t offer many amenities like clubs or restaurants but the bars/hotels were within walking distance. Hotel is a few mins from a local supermarket. Plenty of good places to eat. Good trip overall.