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Alicia's Palace

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67 Reviews from our TripAdvisor Community

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Showing 63: English reviews
San Fernando, Trinidad
Reviewed December 11, 2016

Staff at the front desk and at the kitchen area are very unprofessional. They need to be sent urgently on a Customer Service Training exercise. Amenities are old and rundown, the refrigerator is not working properly, poor wi fi service. A password is needed for every area you visit on the compound. The staff at the kitchen area do not...

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Helpful?
Thank Anson A
Reviewed November 5, 2016 via mobile

The staff was friendly when I came in, when I reached my room it was spacious, I did not have any hot water and the bathroom had poodles of water from a leak. Electricity left around 5 and came back around close to 11.So I spent my one night stay was very uncomfortable due to that, the staff didn't really...

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Thank leebabb1
New York City, New York
Reviewed August 5, 2016

The place is up on a hill, you can walk and do jogging early morning or late afternoon, we had a lovely view, the room was big and nice, very quite area and close for the carnival, customer service was very good, the one problem we had was the internet service it was bad, otherwise is a very nice hotel...

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1Thank agustave24
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

Thank you for taking the time to post a review of our establishment. Our commitment to making your experience an unforgettable one will continue. Thank you again, and we look forward to seeing again. Best Regards

Reviewed July 25, 2016 via mobile

The place is tucked away in the hills of chancellor while still being in close proximity to the city. It offers a quiet getaway with very helpful staff. Had a really nice visit there with my husband would definitely visit again.

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2Thank Caribbeangirl121
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

Thank you for taking the time to post a review of our establishment. Our commitment to making your experience an unforgettable one will continue. Thank you again, and we look forward to seeing you on your next trip. Best Regards

Reviewed July 14, 2016

The view is breathe taking that was one plus, I'm sure you can see a good distance including to the beach from this area. Getting down the hill to shop was a problem for both me and my boyfriend. We had booked our stay then our reservations got messed up in the end, where we would be paying more than...

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1Thank Lasasha .S.E L
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

Alicia’s Hospitality group seeks to provide the Highest Quality of Customer Service at ALL times. Therefore we always seek to engage customers for feedback/suggestions in an effort to improve the quality of service provided. We would like to personally apologize for the series of unfortunate incidences you experienced during your stay with us. We have noted the issues you outlined...

Trinidad
Reviewed July 13, 2016

My room was the honeymoon suite they decorated the room just as i wanted with lovely red petals on the bed, floor, bathroom, with kisses chocolate, the towels made of two swan in the middle of the bed and candles all over the room not forgetting the champagne in the ref it was really lovely.

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Thank casemanalicia
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards

Oklahoma City, Oklahoma
Reviewed July 10, 2016 via mobile

We stayed at Alecia's while doing a missions work on the country. The staff was great and Desiree was especially nice to chat with while we waited on our team. The view on the balcony has to be one of the best around. The maid service did a great job cleaning our room and the breakfast was good.

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1Thank Cragar007
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards

Reviewed July 4, 2016

So I decided to surprise my fiance' and took him to Alicia's Palace. I must say those flight of stairs are very exhausting especially if your room is on the third floor like ours. When I arrived at my room I was surprised to see 2 beds but I didn't make it a problem. The room was very clean. Breakfast...

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1Thank juliet p
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

Alicia’s Hospitality group seeks to provide the Highest Quality of Customer Service at ALL times. Therefore we always seek to engage customers for feedback/suggestions in an effort to improve the quality of service provided. We would like to personally apologize for the discomfort you experienced during your stay with us. We have noted the issues you outlined and in an...

Countryside, Illinois
Reviewed December 15, 2015

Decided to stay on the island a bit longer this time away from the traditional Hyatt, Marriott, Hilton. What a view. Best part of the stay was the trek up and down the hill of Lady Chancellor Road to the Savannah. That is a heart pumping experience. The local cuisine is exceptionally good. The staff is very friendly and the...

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3Thank Errol D
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

Thank you for taking the time to post a review of our establishment. Our commitment to making your experience an unforgettable one will continue. Thank you again, and we look forward to seeing you on your next trip. Best Regards

Reviewed September 9, 2015 via mobile

Aliciahs palace is a 2 star accommodation. The rating is merely on the quality of accommodation. Staff were ok, room was spacious but in need of an update. Bathroom was ok although the thin shower curtain was annoying. The cleaning lady was lovely and really helpful. Breakfast was boring and repetitive and had it not been included in the stay...

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Helpful?
3Thank elidenni
Alicias House L, Guest Relations Manager at Alicia's Palace, responded to this review

We always seek to engage customers for feedback/suggestions and complaints in an effort to improve the quality of service provided. We would like to take note of the issue/s that affected you and see what can be done to correct and improve the service provided. We invite you to contact us at 621-1014 or via email at info@aliciaspalace.com, to discuss...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
Our friendly staff and comfortable accommodations will welcome you with the magic that Trinidad is famous for. Just minutes from the capital city, an absolute oasis of peace and tranquility await your arrival. Set in the midst of tropical flora and fauna The Palace abounds with scenic decks and modern-styled rooms to its mid-sized conference rooms and multiple reading nooks, it’s just the refreshing escape you were looking for. Alicia’s Palace can accommodate you today. ... more   less 

Additional Information about Alicia's Palace

Address: 3/4 Mile Post, Lady Chancellor Road | St. Anns, Port of Spain, Trinidad
Location: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Number of rooms: 30
Also Known As:
Alicia`s Palace Hotel Port Of Spain
Alicias Palace Port Of Spain
Alicia's Palace Trinidad/Port Of Spain
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Questions & Answers

Here's what travelers have asked, with answers from Alicia's Palace staff and other travelers.
6 questions
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Greensboro, North Carolina
Port of Spain, Trinidad
over a year ago

See all questions (6)

Questions? Get answers from Alicia's Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Very nice views, Clean rooms”
 of 5 bubbles 593julietp, Jul 4, 2016 | Read review
“Quiet floors,good view,rooms in the back are quieter”
  • Mini fridge space
  • View from the room window
  • The beds although plain looking quite comfortable
  • Mini fridge and ac unit
  • Normal tv but comes with Cable
  • Toilet and sink very clean
  • Shower
 of 5 bubbles KhalieshaB, Aug 15, 2015 | Read review
“Corner suites are large and sunny.”
 of 5 bubbles KayShea2014, Aug 21, 2014 | Read review
“Rooms with a balcony give a great viewpoint of POS and environs”
  • Trees
 of 5 bubbles ShodaS, Aug 6, 2014 | Read review
“Higher floors have a great view...”
 of 5 bubbles DarrenT322, Jul 5, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question