Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Unforgettable adventures await you at the remarkable and elegant Ritz-Carlton, Grand Cayman. Set along the stunning Seven Mile Beach in Grand Cayman, this iconic resort enlivens your senses with exquisite suites and exceptional culinary experiences. Indulge in this Caribbean treasure, a Forbes Five-Star resort with the only AAA-Five Diamond restaurant in the Caribbean.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Ritz-Carlton, Grand Cayman is celebrated for its luxurious ambiance and meticulously maintained facilities, including the pristine Seven Mile Beach, which guests find breathtaking. The hotel's comprehensive amenities, such as water sports and a sumptuous spa, alongside delightful surprises like frozen cappuccino, garner high praise. Although some reviewers find the rooms to be on the smaller side or slightly antiquated, the comfort level generally satisfies.
While the service receives accolades for its warmth and efficiency, occasional inconsistencies are noted. Despite the high cost, many travelers consider their stay at this prime location to be a worthwhile indulgence.
Location
Beachfront
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Outstanding
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An excellent week long stay for our 45th wedding anniversary at the hotel...
- The ladies and gentlemen of the hotel were very nice and gracious and showed the level of customer care expected of a Ritz. Everyone was so friendly and I had great conversations with many of your team members. - The suite was outstanding and well maintained and the housekeeping staff were extremely nice. - The artwork in the hallways was phenomenal and was a nice touch during the walk. - The breakfast buffet was well maintained, and the selections everyday were really nice. - Everything we ate was really good - the chefs and team are really top notch...
Items for consideration: - I really think you should consider going to umbrellas at the beach - The Caymans are hot and humid and umbrellas would give more coverage and particularly more UV coverage. - The treats handed out (frozen pineapple/ grapes, juices, popsicles, etc. are a nice touch and very much appreciated during the day. I do think the team needs to come back to each person and collect the cups and the popsicle plastic as I would see them in the sand the next morning at the beach. Not very environmentally friendly... - We sat out on the beach every day for seven days from 9am to 6pm and we only witnessed the gentleman passing out the cloths with the Eucalyptus once - it was very comforting. Would have liked that several times during our stay. - I understand the pricing and cost of various items at the Ritz - you are a five-star hotel, and the cost reflects that. However, there needs to be a bit of common sense in some of your pricing. I needed distilled water for my CPAP machine, and I am sure you get a number of seniors with those same needs. A gallon of distilled water normally costs between 70 cents to two dollars. At the Ritz, when you have to get it from room service and you add on all the fees, the cost becomes $18.25. Very outrageous - the hotel needs to take a look at the cost structure. - I noticed that for the duration of our stay most of the beach cabanas were empty. They seemed very nice, but our thought was that they were extremely pricy, in most cases more expensive per day than one of the hotel rooms. Perhaps the Ritz should take a look at the pricing on those cabanas and make them more affordable. There was certainly a lost revenue opportunity for the hotel during our stay... Thank you for a memorable week...
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Have conversations with the locals - they are extremely friendly and hospitable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman
Responded Sep 5, 2024
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that our Ladies and Gentlemen made your celebration exceptional. We truly value your feedback, as it assists us with continuing to perfect our service experience. It was an honor to host your 45th wedding anniversary, and we look forward to welcoming you back for another memorable stay.
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The great reviews of the Ritz Carlton Grand Cayman are all true!!!
This was our second visit to the Ritz Carlton Grand Cayman over Christmas. This year we upgraded from the Resort view 3 Bedroom residential suite to the Ocean View one. The ocean view from our patio early in the mornings and evenings was definitely worth the upgrade. We have already booked the Ocean Front 3 bedroom for next year. The three bedroom residential suites have three large bedrooms and baths, one large patio and two smaller ones, kitchen, laundry, and every convenience for a family stay.
This year we took advantage of the option to have a Christmas dinner delivered to our suite. It was delicious and fun. Unfortunately we didn’t get the Christmas ornaments mentioned in another review.
EVERY staff member at this resort is unfailingly trained to make the guests happy, which is the “vibe” you encounter everywhere. The housekeeping staff will even clean your room at your convenience not theirs. The resort was packed but had plenty of staff in every area. They also have enough pool and beach chairs to avoid the 7am dash to reserve them. A special thanks to Patricia, Danny and Hudson for our perfect Cabana experience.
Although there are many fine restaurants on the island, you could dine at the various restaurants on the resort property for a full week and enjoy every meal. Even the room service was terrific, in fact..the best we have ever experienced!
The only area that could use some improvement is the Cabana rentals. It is difficult to get the details about the cabana pricing and reservations in advance, We rented a Haven cabana for $2200/day for a full week and thought it was worth every cent if you can swing it. However it is not clear that when the website states the cabana accommodates 6 people that means maybe 8 depending on upon your family size but they are not meant to serve as a party area for 15-30 extended friends and family. There is just not enough space between cabanas to allow this use of the space. To avoid this issue, the website should state a maximum capacity for each cabana type. Also, it would be helpful to have some guidelines regarding appropriate tipping for the cabana service. Tips are not included in the cabana fee nor added to the check like every other service on the resort. Some folks assumed the staff was paid at a higher rate so tips were unnecessary, some tipped a token amount, and some tipped 10%- 20%. It seems it would be fair to the hardworking Cabana staff to offer some guidelines.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman
Responded Jan 2, 2025
Thank you for sharing such a lovely review. Your kind words are truly appreciated, especially about our Ladies and Gentlemen who are dedicated to providing exceptional service. We are delighted to know that you have already chosen to return next year, and we can't wait to have you back for another memorable experience.
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
I just returned from a fantastic stay at the Ritz Grand Cayman. The property lives up to expectations as one of the premier hotels in the Caribbean. From the second you arrive you are welcomed and taken care of. Having grown up on a beach I am a self proclaimed “beach snob.” And the beach at the Ritz is absolutely stunning. The water is crystal clear and calm while the sand is powdery soft. We were upgraded to a room overlooking the ocean and it was fantastic. Each morning we opened the blinds and were greeted with an amazing view. Our room had been updated and the finished were outstanding. The bathroom was very nice but you could tell it had not been updated as recently as the rest of the room or halls. Over five days and every single staff member presented themselves with the utmost professionalism. In particular, John at the beach was the epitome of what it means to be a Ritz Carlton team member. He was always cheery and anticipated any of our needs. One time I overheard another guest speaking to him in a way that I would have found disrespectful or rude but he handled it with a smile and was pleasant as always. A couple of things to keep in mind before you stay: 1) the property is very expensive. We really wished of the 6 restaurants at least one of them had a casual, easy dinner option. Several nights we ended walking down the beach to the Westin or other restaurants just to grab a burger/tacos/cocktail so we didn’t wince once the bill came. 2) the hotel is large. When we stayed it didn’t feel crowded but I imagine it could at peak times. 3) unlike most Marriott properties they do not offer free breakfast to those with status. That’s why we often choose St Regis over Ritz at times. That’s a perk that amounts to several hundreds of dollars over the course of a stay.
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Date of stay: May 2024Trip type: Traveled as a couple
Room Tip:Bring a LOT of money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Langevin, General Manager at The Ritz-Carlton, Grand Cayman
Responded May 17, 2024
Thank you so much for sharing your lovely review. It's wonderful to hear that you found our property to be among the best in the Caribbean. Your kind words about us and the outstanding service from our Ladies and Gentlemen, particularly John at the beach, are truly appreciated. We hope to welcome you back soon for another nearly perfect stay.
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Our family is currently on our 8th day out of our ten day stay at The Ritz Carlton Grand Cayman. The Ritz Carlton is usually our first choice for properties when traveling. (Last year we stayed at The Westin next door). This property is by far the nicest property we’ve ever stayed at in all of our travels. If I could rate this property ten stars I would. We are already planning our return trip for next year. Our children are in heaven with the two massive pools, the water park, and the most beautiful beach we’ve ever seen. The staff is extremely attentive. Mr. Raza Muqri has gone out of his way to make our stay exceptional. We are so grateful for him. Daniel at the concierge helped us booked all of our dinner reservations and a private boat charter. He is so organized and not only emailed us our itinerary, but hand delivered a printed copy to our room. Ovi at the beach is so welcoming every morning greeting us with towels and a smile. The entire staff is always pleasant and after getting to know them they tell us how much they love working here. The resort is impeccably immaculate. Along with daily housekeeping, turn-down service in the evening is offered. Having young children you don’t have to leave the resort with all the restaurant choices. The spa is one of the best I’ve ever been too. The massage therapists are very skilled and there is a jacuzzi, hot stone sauna, and steam sauna. Included with the resort are sea kayaks, sailing lessons on a Hobie Cat, water tricycles, and paddle boards. For an additional cost, you can also rent jet skis, parasailing, and banana boat rides. There are also special touches for children each day: cotton candy at the front pool daily at 3pm, snow cones daily at 3pm at the water park, popsicles passed out at all pools and beach front areas, chilled grapes, chilled pineapple. Our family has certainly done some extensive traveling, and this Ritz tops it all. We will be back next April again.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Jarvinen, General Manager at The Ritz-Carlton, Grand Cayman
Responded Apr 8, 2024
Thank you so much for your lovely review. It brings us immense joy to hear that your family had an exceptional stay with us and that our Ladies and Gentlemen made your visit memorable. We are excited to welcoming you back in April for another unforgettable stay.
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To be clear about my rating, I would give a McDonald’s a five star review if it was great for a fast food burger restaurant. So, while this is a perfectly good hotel, I am rating them based on being a luxury hotel that needs to live up to the price they charge. Very simply put, they did not. They seem to be getting a lot of mileage out of the Ritz Name. For the price of almost $1300 per night for a garden view room, plus almost $200 more per night for room-related gratuities that they add without asking and another $100 for a resort resort fee, making it over $1600 a night, we had the pleasure of staring out the window at palm trees. Now, I get that this is the top of the season and they are going to get what they can, so please just consider that as being the backdrop. The service in general was nothing special. Our friends actually had to contact Marriott headquarters to try and get them to have contact the hotel to ask them to clean their room before 5 PM. The cost of everything on site, particularly the restaurants, was also sky high. For example, everywhere on the island, we were running into standard tipping of around 15%. The Ritz included gratuity on all checks of 20%. This included the buffet, which in my experience would customarily receives half the tip, because the wait staff is doing half the work. Unfortunately, the service was no better, and often was worse, than what was received at those offsite restaurants. To give the staff their due, they were courteous and competent, but nothing stood out as exceptional. As far as the beach, there were three long rows of lounge chairs crowding a little parcel of land where you are elbow to elbow with your neighbor. Don’t get me wrong, the beach is gorgeous. I am just saying that you expect a little bit of privacy when you’re paying top dollar. Crowded among all of these chairs were double beds, which you are welcome to rent for an extra $750 a day, but still in tight quarters with your neighbors. Suffice to say, I will try someplace new for my next trip to Cayman Islands.
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Date of stay: January 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Jarvinen, General Manager at The Ritz-Carlton, Grand Cayman
Responded Jan 31, 2024
Thank you for your feedback. Your opinions assist us with continuing to perfect our guests’ experience. If you would be so kind to reach out to our executive office at 345 943 9000, we would be most appreciative. Thank you.
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Downgraded from a king suite to a standard double upon arrival with no explanation.
The only friendly employees we encountered were Felix in the beach bar and Eva on the beach. There was one nice evening housekeeper but I didn’t catch her name.
The pool store employee had zero idea if the Ritz had branded merchandise anywhere else on property. I did find another store but the employee there didn’t know what the store carried and said she just works there and waived me away.
Lots of sunscreen spilled inside with no employees bothering to stop and clean it up.
Bugs in the bathtub.
Blood stain on comforter.
Room service breakfast was horrid. Cold undercooked sausage and cold soggy waffle. Brought this to the attention of the front desk clerk upon checkout and she made no effort to adjust the bill. Room service chicken soup was fabulous as well as the Caribbean jerk pizza.
The penthouse level has a ladies restroom and a unisex restroom. Neither have hand towels or any way to dry your hands. The ladies restroom had no toilet paper until I took a roll from under the sink and placed it on the holder.
Definitely not what we expected from a Ritz Carlton.
Beach was awesome. I personally dove throughout the Ritz roped area and collected all the beer cans and cups discarded by other guests.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman
Responded Aug 19, 2024
Thank you for taking the time to provide your feedback. We highly value your opinion and we would be very interested in understanding it in greater detail. If you would be so kind to reach out to our executive office at 345 943 9000, we would be most appreciative. Thank you.
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incredible service at a very elegant beachfront resort paradise. We loved our stay here. It was perfect on all levels. Every restaurant is top level-- we ate at Saint June and Taikun (delicious maki at Taken) twice because we enjoyed them so much, also twice at Andiamo which has wonderful pizza we took out to the beach for an impromptu sunset dinner. Seven's breakfast buffet is wonderful. For us it was a wonderful selection and cheaper to buy the breakfast buffet than to order individually. We loved their fresh fruit, fresh juice, and immune shots. The service was some of the best we have ever experienced, and very consistently of a high, professional level. Everyone is very friendly and helpful. Irene at the Seven breakfast buffet is a wonderful hostess; Taya at the Harbor Store was a delight and very helpful; and Branko, Martin, and Eva were top level help at the beach. They gave us incredible service as did every single person we met at the resort. The concierge and doormen are also excellent and very helpful. I wish I could remember everyone's name!. Branko helped provide us shade on our beach chairs by using extra towels and clips to block the sun. Please tip the beach staff. They work very hard to make your time at the beach enjoyable, easy, and fun! We were at the hotel for Christmas and were delighted by the ice cream and popsicles that were brought to everyone sitting on the beach on hot afternoons, the cotton candy stand that was set up a few days by the main pool, and by a fully decked out Santa Claus who toured the pool area on Christmas. We were also very touched to receive welcome gifts and going away presents from the hotel!. I highly recommend this hotel to anyone. That being said, if you are looking for a romantic getaway at Christmas, this is not your best choice as it is very popular with parents with children and goes to full capacity. But off season it would be lovely. This resort has a beautiful, long stretch of white sandy beach on Seven Mile Beach, calm waters you can easily walk into, has no to little wind, no bugs and has incredibly professional and friendly staff. Thank you Ritz Carlton Grand Cayman!
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Very popular for family with children. Incredible service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Jarvinen, General Manager at The Ritz-Carlton, Grand Cayman
Responded Jan 20, 2023
Thank you for taking the time to write this beautiful review. We are delighted to hear that you enjoyed our slice of paradise on Seven Mile Beach, and we are very pleased to hear about your wonderful dining experiences. Pizza and sunset is always a magical combination! We are also thrilled to know that our Ladies and Gentlemen made your days on the beach enjoyable, easy, and fun. We look forward to welcoming you back soon!
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This was our first time visiting Grand Cayman and first time staying at a Ritz Carlton. We booked with Ritz Carlton because of the location on Seven Mile Beach. Our stay was overall good, just a little disappointed that for our first time staying we were given a handicap room on the 1st floor with no view. We are not handicap, which makes the amenities in a handicap room challenging for a non-handicap person as everything is made lower. Nonetheless we made the best of it and were just excited to be on a beautiful beach. The staff are all super welcoming, friendly and courteous. Each person we met from the resort greeters to housekeepers were beyond exceptional. Ritz does an impressive job with their staff from A-Z. Angella our daily housekeeper made us feel like family, she went above and beyond to make our stay more relaxing. Each server we met in the various restaurants or on the beach were attentive and friendly. Considering we went during one of the busiest weeks of the year (Christmas week) we never had an issue finding chairs on the beach with the help of Iris of course, she made sure we were accommodated comfortably. Todd at Saint June bar was a hoot and kept us entertained one evening by sharing stories and suggestions of what to see on the island. What a gem he is. There is a 20% service charge on all restaurant and bar tabs, so don't be surprised as this is not a tip. Take care of your servers!
Book your jet ski rentals early! Make dinner reservations early! Order two drinks at a time when on the beach! Chat with your servers, thank them and appreciate them.
Ritz is gorgeous inside and out, but for the price and amenities or lack of for us, we would not stay again. Not knocking the Ritz by any means, we did enjoy our stay and loved the location, staff and service received it is just pricy for what is offered or not offered.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz has taken a step backwards. We just returned for the first time since COVID shut the island down and the service level and professionalism has decreased. Prior to COVID we visited this Ritz every year since 2007. I tried calling guest services to alert them we were coming to celebrate my wife's birthday and that I wanted to get a bottle of champagne for our room. I got transferred to an answering machine, I left a detailed message, with zero follow up. The first day at the pool bar we ordered a bottle of champagne ($150) and I asked the female bar tender to make sure it was ice cold. She said of course and then promptly brought out a warm bottle, popped the top and fill our glasses with warm champagne. It is impossible to get champagne back in the bottle. She simply did not listen and did not care. In essence, our first day on property was a slap in the face of bush-league service. This Ritz used to be flawless. On the other hand, this is still a beautiful property in a great location. Rooms are clean. Most of the staff are great! Godfrey at the pool bar is a long-term gem! Alex and team at the Seven bar are fantastic. There is a top-notch spa and great gym facility. However, for the price, and given past performance, I expected better.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:There are some phenomenal restaurants in walking distance: Ragazzi's, Yoshi Sushi, Casa 43 to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman
Responded Dec 16, 2024
Thank you for your review and for your kind words about our Ladies and Gentlemen. We are sorry to hear that your experience was not up to your expectation. Your opinions assist us with continuing to perfect our guests' experience and we would be very interested in understanding your feedback in greater detail. Please feel free to reach out to our executive office at 345 943 9000, we would be most appreciative. Thank you.
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Overall this is a nice hotel. However, unlike our experience with similar hotels in the past, the one thing that stands out as unusual for a hotel of this class are the little attempts to nickel and dime you for more of your money.
Things like having menu prices listed in KYD so they look lower ... but only actually charging in USD... at a 2% inflated exchange rate. And being unable to pay in KYD, even electronically.
Or the environmental controls in the rooms being locked out to prevent setting the room temperature lower than 20.5C.
Just weird and vaguely annoying stuff for a high-end hotel. Things that I more associate with a cheap hotel that’s barely able to stay afloat, and is trying to scrounge out enough money to cover operating costs. Not one charging premium prices per night.
Location is great, along SMB, lots of stuff to do; though road noise from the highway is prominent (but not intrusive) on the east side of the property.
Staff are wonderful. Property is well maintained both in rooms and common areas.
While our stay was overall very good, I found myself ruminating on all those stupid little things, which ended up leaving a bit of a bad taste in my mouth. There are a lot of comparable alternatives within a 5min walk of this property, so next time we’ll probably look elsewhere.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I got this list directly from the hotel just this week.
CABANA TYPE PRICE
Haven Cabanas $1,000
O'Pool Cabanas $750
Oasis Cabanas $750
Luxury Daybeds $500
Beach Cabanas $500
Harbor Pool Cabana $100
By the way, the option to pay in KYD on every restaurant bill is never honored by ritz Carlton if charged to the room. I just got confirmation on this from the front desk.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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