Our stay at this Ritz-Carlton in Grand Cayman was one of the best experiences I have ever had at a hotel. From the first minute we booked it the customer service was top-notch. I emailed to ask some questions about my special dietary needs and someone promptly got back to me named Selena. A few days before our trip, a call came in from the hotel and to my wonderful surprise, it was Selena calling to check in and make sure everything was arranged for our trip. She asked when our arrival time would be at the airport and if we needed any assistance with anything else during our stay. My husband and I were blown away with how professional this all was. When we arrived at the airport, there was a sharply dressed man from the Ritz there to greet at the people arriving who were coming to stay at the hotel and help us with our bags. Upon check-in, we were greeted by several Ritz employees who brought us free drinks, fruit punch, a cupcake for my birthday, and offer assistance! Then, to our great surprise, Selena was there to personally greet us and escort us to our room and show us around the resort. When we arrived at our room, Selena had ordered a complimentary beautiful basket of fresh fruit (apples, bananas, kiwi, cherries, lychee, etc) and a welcome card...we felt like we were famous! Throughout our whole stay here the service was impeccable and the food was amazing. They think of everything here from having all the towels and sunscreen already available for you at the pool, to customizing special orders for me during meal time to accommodate my food allergies. They even made me a special cake for my birthday dinner. They left us with great parting gifts of luggage tags to remember our trip, a goodbye card, and memories for a lifetime. We will definitely be making this trip a regular part of our annual vacations and can't wait to go back again. I highly recommend you stay here as it will be magical!

I Attended a conference at the Ritz Carlton, Grand Cayman. I had experienced the property in the past as a guest in one of their two bedroom residence villas. During this visit, I stayed in one of the hotel suites. The property recently received a Five Star rating from Forbes, clearly it was well deserved. The service provided by the staff is world-class. Each person I encountered had a level of pride about the property and their island which was felt and appreciated. The hotel ammenties are wonderful, from a variety of dining options to an amazing beach experience. The conference facilties were comfortable and functional with plenty of outdoor space for meals and breakout sessions. I also had a chance to experience the onsite golf course. The course was well worth the visit; for a resort course the greens rolled true and the fairways and bunkers were well maintained. However, I highly recommend you schedule one of the three Heaven Cabannas. The service alone is well worth the expense. These cabannas provide you with all the benefits of being at the beach with an extra level of luxury. There were a number of people who stood out in terms of service; (1) the entire valet staff. This group were friendly, professional, and full of energy; (2) Beatrice Manno & Fabio in guest services. I witness and experienced them welcome guest, resolve issues, and ensure that all ones needs were being met; (3) Phellony in Room Serivice. I really enjoy room service and Phellony was such a pleasure to work with each mornning. She was pleasant and professional each day ensuring my day was started off positive; (4) The entire Cabana Concierges. Theses individules were always focused that our wants and needs were met without exception. I look forward to visiting this property and the amazing staff in the future. All the Best

My husband and I spent a week on Grand Cayman for our last vacation prior to baby joining us in February (everyone insists on calling this a 'babymoon' ... fine). We stayed at the Westin for five nights and then switched to the Ritz for the last two nights, both stays booked using points. Our stay here was wonderful. I have Bonvoy Ambassador status and felt well taken care of at the Ritz - we were upgraded to a lovely ocean view room and had complimentary breakfast one of the mornings. Service by the pool and at the beach is great. The attendants are friendly and knew our names despite our short stay. The beach is lovely, and the included watersports are a nice touch. I loathe the 'resort fee' racket at most properties nowadays and we were especially displeased to pay the $65 'resort fee' at the Westin when essentially nothing was included. At the Ritz, the 'resort fee' is steep at $85, but you do actually get access to quite a few activities in return (paddleboarding, kayaking, sailing, snorkeling, tennis, golf, etc.), so we didn't mind as much. Drinks at the bar were very nice. We had a rental car and prefer casual local spots for dinner, so we didn't dine at the property other than breakfast. We are already planning to return for a long weekend with the baby!