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The Ritz-Carlton, Grand Cayman

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The Ritz-Carlton, Grand Cayman
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2,298 Reviews from our TripAdvisor Community

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Showing 2,250: English reviews
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Very disappointing service, overpriced, and really not at the level or quality of any Ritz we have ever stayed in. Hole in our bathroom wall, showers sized for very small people, shower leaked into our closet, unhelpful with transportation, and wait staff charging is $35 for a double shot of vodka! I can go on. Ritz in name only. Not... More 

Helpful?
Thank Alanna M
Sutton Coldfield, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Superb 5 star hotel at its finest !! Great rooms over looking the ocean with plenty of water sports available. Several restaurants within the hotel worth a visit. Very friendly staff. Best hotel on the island for us !!

Helpful?
Thank PaulTaylor2014
Houston, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had three rooms that had club level access and the staff in the club made the trip amazing. the food served was always good and a different cuisine everyday. The drinks they made also were great and many to choose from. They even got a special bottle of rum for me while i was there. I have stayed at... More 

Helpful?
Thank cvalen9
Dublin, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Ok where do I start.....from the moment we arrived at the Ritz, it was sheer magic. This was our honeymoon and this property made it memorable. We were greeted by every single staff member with a smile. They pay attention to the details and it was mind-blowing. For example, we were walking towards a door and a staff member, on... More 

Helpful?
Thank A W
Columbus, Ohio
Level Contributor
11 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This property is everything you'd expect from a Ritz. The personnel were warm, friendly and helpful to a person (I'm talking about EVERYBODY we interacted with during our 5 day stay). The grounds/facilities were impeccably maintained. The food was the biggest positive surprise. Honestly, Seven and Bar Jack served some of our best meals during our trip....consistently excellent. If you... More 

Helpful?
Thank Casey M
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel itself was excellent. The staff was super-attentive (knew is by name in 3 days) and the food was okay as well. My only issue and this may just be me, is that when we go on vacation without our children, I do not want to be disturbed by someone else's failure to control their kids. Ex: Late night... More 

Helpful?
Thank Wendell R
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Just completed a fantastic, week-long family vacation at the Ritz, Grand Cayman. As the old adage goes - "you get what you pay for" - which the Ritz Carlton takes seriously and provides both the amenities and exceptional level of service that guarantee memorable vacations for the customers. We were treated wonderfully by all staff members, but if there is... More 

Helpful?
Thank Shane V
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hubby and I spent a couple's week, celebrating our anniversary, in Grand Cayman for 8 days. We usually spend a bunch of cash chartering a flight, but this time, we flew commercial and spent extra on once-in-a-lifetime activities instead. (Which was amazing! More below). I wanted to love this Ritz, and even if I looked the other way on several... More 

Helpful?
1 Thank GlitterChick33
MarcLangCI, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review

Dear GlitterChick33, Thank you for sharing your feedback with the TripAdvisor community! I was disappointed to learn that we did not meet your overall expectations of the property for your anniversary celebration. Your experience is certainly not indicative of the standards and service for which we are known and I would appreciate the opportunity to discuss your visit in greater... More 

Houston, Texas
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Some great things about the Ritz, some improvements needed. Firstly the not so good - check in was not that friendly. The resorts rooms are about 400 meters from the beach. Our room was overlooking a busy road ! The hotel was busy and the beach in particular was too crowded. Pricey hotel for what you get. The good -... More 

Helpful?
Thank Nick L
Hicksville, New York
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed 2 nights at this property at the end of June following 5 nights at the Wyndham Reef. We decided to treat ourselves for the end of our trip to celebrate our 15 year anniversary. Immediately upon entering and check in, we were swooped into a world of impeccable service and were addressed by name. While checking in, we... More 

Helpful?
Thank mandor58
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Discover The Ritz-Carlton, Grand Cayman, a luxury resort where sparkling blue waters blend seamlessly with the sand and sky to create your perfect Caribbean oasis. Located on an archipelago of three picturesque islands, our Cayman Islands resort offers a breathtaking location unlike anywhere else on earth. From the white sands of Seven Mile Beach to world-renowned restaurants including Blue, by renowned seafood chef Eric Ripert, The Ritz-Carlton, Grand Cayman luxury resort offers guests an unforgettable escape from the everyday. ... more   less 

Additional Information about The Ritz-Carlton, Grand Cayman

Address: West Bay Road, Seven Mile Beach KY1-1200, Grand Cayman
Location: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Price Range: $408 - $1,116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Grand Cayman 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
Ritz-Carlton Grand Cayman Hotel Seven Mile Beach
Grand Cayman Ritz Carlton
Ritz Seven Mile Beach
Seven Mile Beach Ritz-Carlton
The Ritz-Carlton, Grand Cayman Cayman Islands
Hotel Style:
#1 Romantic Hotel in Seven Mile Beach
#1 Business Hotel in Seven Mile Beach
#1 Spa Hotel in Seven Mile Beach
#1 Top resorts Hotel in Seven Mile Beach
#2 Family Hotel in Seven Mile Beach
#2 On the Beach Hotel in Seven Mile Beach
#2 Luxury Hotel in Seven Mile Beach
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