We just finished an amazing trip at the Ritz. This is the 8th year we have vacationed and will continue. Just want to get credit to all the hard working people which make your trip even better. In the Spa we always get facial treatments with Mareka, which is a true gem and will always schedule with her. Just her energy is so calming along with her skills. I always leave feeling so pampered and relaxed. Also wanted to mention our snorkel trip to sting rays and reef. The skilled Captain of the boat was Matt Steemson and he was brilliant, Matt made sure we had fun along with being knowledgable about the habitat. We went on a windy, wavy day and Matt anchored this boat like it was a calm day with no problems at all, very talented!! We enjoyed how Matt really loved the wild life and shed info about environmental challenges, along with starfish :)..... Ritz's have amazing employees and these were only two. We will be next year.....…
we chose the ritz carlton for the week to celebrate our babymoon, and it exceeded all expectations. from the property to the stellar service, the ritz definitely delivered a 5 star experience all around. to be honest, i was a little bit concerned from some negative trip advisor reviews that this property would not be ideal for couples, and that the property and rooms would be tired and outdated. i did not find that to be the case, in fact i think some of the pictures online don't do the resort justice because it's truly a beautiful property with the most picturesque garden filled grounds, sleek guest rooms, and situated on the best section of 7 mile beach. also, we did not feel this place was overwhelmed with kids, we had a very peaceful week as a couple. the resort is quite large and sprawling with two separate buildings. we had originally booked a garden view room on the resort side, but upon check in my husband upgraded us to an ocean front room when he realized the walk to the beach from the resort side would be difficult for me at 27 weeks pregnant with back pain. the concierge gave us a beautiful spacious corner room with a great view of the ocean, the best part was that it was right next to the stairs so i could get to the beach in 5 minutes without having to walk all the way to the centrally located elevator. i had read reviews about the competitive beach chair situation and was prepared to be outside early to get the front row. so i showed up around 6:30 each morning, pretty much the first person there each day, but most people got there at 7am. you just wait in your chairs until the beach staff come by to set you up (a little after 7) and then you have a 2 hour window to return or check back in. just fyi: i believe the two chairs next to the day beds are reserved for the guests who bought the day beds for the day, one guy i was waiting with was in those chairs and the beach staff had to ask him to pick other chairs. as annoying as it is it to get up early on vacation it really is worth it having an uninterrupted view of the ocean. the food on property was for the most part very good, we tried Blue (good but way too expensive to recommend honestly), Saint June, Taikun, Andiamo (get the pizza skip the mediocre pasta), and the breakfast at Seven. we also enjoyed walking to Island Naturals when we wanted something different, they have amazing smoothies and breakfast wraps. other restaurants we tried and loved are Peppers, Tillie's, Morgan's, and Ms. Pipers Kitchen & Garden. Macabuca, Casanova's, Grand Old House however were disappointing. we will definitely be coming back to this resort, the service at the ritz carlton is truly next level, they really go above and beyond to make sure you are having a great time. every staff member we encountered was kind and helpful, and they somehow remember your names from day 1. from the sweet baby gift the concierge sent to our room to the complimentary frozen cappuccinos brought around to our beach chairs, the wonderful service and attention to detail is what sets this chain apart from the others. …
You get what you pay for here! The room service was awesome! The views from my high floor room was fantastic! Spa was great! I recommend eating breakfast & lunch here but not dinner. We loved The Lobster Pot and other local restaurants for dinner.
This hotel was great, especially the staff. Diante the concierge extraordinary. He was extremely honest (this being our first time to Grand Cayman) and listened to what was important to us. The rest of the staff were very polite and friendly too. The room was spotless and the pool was beautiful. I highly recommend the fish tacos for lunch at their Saint June restaurant. Barbara the host was very funny and kind. She stood out as exceptional as well. The croissant at the little shop on the main floor are delicious. The only downside is inconsiderate guests who put their personal belongings on poolside chairs to claim them in the early morning and then leave them to eat breakfast; there are only a few in the sun left. Having said that, it is not the hotels fault. There are little black birds and lizards, if you are still they will come out an sun themselves. Also there is a walkway that goes from the main building over the road to the back building and there are gorgeous artworks throughout the walkway. It was a treat to look at them everyday.…
My family and I had a fantastic time here. The room was comfortable and the little adventurers club was so much fun for our oldest. The food and service is great and the hotel is worthy of its five star status. What sets this place apart is the STAFF. At every turn they out did theirselves. Thank you and we can’t wait to come back! If you’re a couple looking for a relaxing time this probably isn’t the best peace but for a family it couldn’t be better.
One of the best family vacations we have taken. Everything about this island and the RITZ especially makes you feel welcomed. Shout out to Marta for the amazing decorations for our sons birthday. I mentioned to her my 15 year old loves basketball, we had a room decorated and basketball cookies and balloons and a personalized birthday card from her. They upgraded our room to an ocean view. BEST staff!!! From lyndon at the beach helping us with chairs, giving us dinner recommendations, and bringing us lotion, aloe Vera, and just being so kind and happy. Ernest and everyone who served us lunch on the beach, all amazing happy personalities. To every single person that held a door open, served us food, not one bad experience, not one unhappy face. That’s what made the hotel experience for us so special. Really an amazing staff there. The ocean was magnificent. We didn’t even spend a day at the pool because the beach was so good. All water sports and fun things to do. Can not express how amazing of an experience we had at the Ritz. Although pricey it was worth every penny. Highly highly recommend! Thank you again Ritz! We will see you soon!…
My wife and two kids (10 & 11) just spent 5 nights at the RC in GC. It's a fantastic resort & we had a great time. Our last vacation was to Beaches in Turks & Caicos, so it's an interesting comparison. The Ritz is better in almost every category than Beaches. Where the Ritz really shines is the service, food & rooms--all of which far exceeded my expectations & all of which (especially the food) were significantly better than Beaches. Everyone we interacted with was wonderful. Beaches has a better water park and more activities for the older kids & it's a better value. My only minor criticism would be a little bit of "sticker shock" over the cost of meals. The Cayman $1.00 to U.S. $1.25 conversion rate hurts, PLUS a mandatory 20% tip for literally everything you buy, It adds up very quickly. The restaurants are great; Leaps and bounds better than the food at Beaches, but be prepared to spend well over a $100 for breakfast and lunch, and easily over $200 for dinner for a family of 4, and that is before drinks. We had a bill of around $3,000 just for food and activities for 5 nights, plus we ate dinner 3 nights off the resort at roughly $250 a dinner. So figure $3,750 in extra expenses--for 5 nights---which is pricey. You have to estimate at least $700 a day for food and activities, Overall though, I'd go back to the Ritz at Grand Cayman in a heartbeat. As long as you're prepared for the really expensive food and activities, it's a spectacular place to enjoy your vacation. …
The entire team from landscape, housekeeping, reservation, chef. Hands down!!! Ritz Carlton Grand Cayman you are superb and worth every penny. Thank you for another Amazing experience. Another Sister time memory. Another Cayman Marathon memory. Another business anniversary memory. We couldn't wait to return after the two year pause. Standing ovation to the Chef and all the attendants at Seven. The special request for southern grits.. PERFECT! Your spa team Spoiled us. Housekeeping....the Best.
Ritz GC is a great resort. The on property amenities, small waterpark, gym and sports area are all top notch. The staff is not what it once was....some service is top notch, while others are rude and don't seem to understand hospitality, specifically, the women at waterspouts, some of the wait staff and some at concierge. Overall, excellent stay and our 18th stay in 20 years. The resort has tons of new landscaping, and new restaurant, where Barjack was, that is beautiful. However, the dinner menu needs improvement. My one hotel complaint is that the TV needs to come back at Barjack. The TV has been a fun conversation piece over the years whether to check a sporting event, world event or the Market. We look forward to returning.
Absolutely beautiful experience from start to finish. Property was at or very near capacity during our stay but never felt overly busy. Had a room on the ground floor overlooking the resort-side pool and while I usually would not want a ground floor room this one was very nice and was great to sit on private balcony late at night with a glass of wine overlooking the very quiet pool and palm trees. Staff, each and every one of them, was extremely attentive and have nothing but positive words. Rooms were very well appointed, clean and pleasant to be in. Bathroom seemed a little dated in the sense that the shower is small but really everything else was great. Common areas, both indoor and outdoor, were extremely nice. Beach area was great. As some have suggested it can feel a little tight with sun loungers close together but we found they were never fully occupied and therefore didn’t feel like we were on top of anyone else. Felt very comfortable and the staff was very attentive. Would love to come back one day. …
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