Truly impressed by how great our stay was here. The grounds were kept immaculate, the staff were all fantastic and hard working, & overall we were VERY happy with the decision to stay here. I’ll break down some of the key points below: -Room: Standard king with balcony (pictured) pretty standard room but nice. Great views of ocean and pool. While there weren’t any particularly amazing attributes of it, the room was spacious and served our needs. -Beach: Absolutely amazing. Pristine sand, plenty of seats with umbrellas at each set which was really really nice. Never once had an issue finding a seat they are plentiful. The ocean water was by far the clearest we’ve seen in the Caribbean. Every day it was like pool water with great visibility. Really stunning. -Pool: One big pool in the middle with two sides to it. Deepest part is around 4ft. No thrills, no waterfalls or fountains. Just your standard swimming pool equipped with a swim up bar. Service at the swim up was sporadic at best but overall decent setup. -Food: My only REAL gripe with the place, and almost led to a 4 star review. The food was fine. But the prices are pretty outrageous. I get it..everyone is recovering from covid losses but there comes a point where it seems borderline robbery. To start there’s really ONE dining option on property throughout the day. It’s also available for dinner but the menu doesn’t change. It’s a glorified snack bar. Fried food, burger, sandwiches, just your casual snacking meals. To give you an idea, the first day for lunch we got two salads and two drinks..$102 US. Another day we got ONE iced tea, an order of conch fritters & split a grilled chicken sandwich..$85. You get it... (breakfast) the coffee shop has a nice variety of pastries, smoothies, and small eats making it our choice as opposed to the $90 buffet for 2. Overall I will say the Westin really did surpass our expectations. The hotel was kept clean, beach and pool were always immaculate, the staff were all very friendly and hustling. The food and drink prices were the only thing that really rubbed us the wrong way, but thankfully there are some other options within walking distance.…
Loved this hotel! I ended up at the Westin after the condo I rented didn’t have any hot water, and am so glad I stumbled upon the fantastic property. I was traveling for my birthday and the hotel really made my trip and birthday one to remember. The staff was extremely friendly and the beachfront is probably the best in Grand Cayman. The service from the attentive beach attendants to the check in agents and everyone in between was phenomenal. The amenities were top notch. I had a massage at the spa which was among the best I’ve ever had. The food was delicious, probably the best hotel food I’ve had. Get the mezze platter and/or poke bowl on the beach, you won’t regret it. They also make a mean mojito. The friend who I was traveling with tried out the beach yoga, running, and boxing classes and really enjoyed them. These activities were included with the stay. There was also a movie night where they showed Indiana Jones. The beds and pillows in the room were also extremely comfortable and the cleaning staff a great job. Really enjoyed my stay.…
We just got back from a week-long stay and had an amazing time. The hotel was comfortable and very clean, and the staff was consistently very friendly and helpful. I don't think I have ever stayed in a hotel with such a great staff. The breakfast buffet was delicious, the beach was clean and well-stocked with chairs and umbrellas, and the location is great. Also, across the street is an excellent, informal, restaurant, Eats Cafe, that has a large menu, excellent service, and delicious food. Also nearby is Cost-U-Less, a Costco like store (no membership required) where you can pick up any supplies that you need.
We have stayed at both the Westin and the Marriott Beach Club many, many times over the years, and both are very nice. The Westin has a great location, and their staff was most congenial, attentive, kind, and helpful. We already have our reservations to return next year.
It was so great to be back in GCM. This was our first time at The Westin. We loved it. The customer service was amazing. It sounds like a trendy phrase, but the staff really does treat you like family. We had a problem with our key not working multiple times and they were so diligent in helping us. The Covid test we had to take to enter the US was done at the hotel and so organized. It was a perfect spring break and we can’t wait to stay at the Westin again. Zero complaints! Clean, beautiful, great location, and amazing staff will make this hotel our new favorite.
I have to say that this stay was the first time in all my years as a lifetime Titanium Elite member that I actually felt Titanium Elite! From the upgrade to a beachfront lanai; to checking in with Candice and she gave us the three full buffet coupons, along with three drink coupons; to Rosalee sending us a cheese plate and bottle of wine; to the service from associates such as Chan, a beach ambassador; Richard, a server at Ferdinand’s; Marcia at Hibiscus and Lance when I settled the bill earlier this morning, I have never experienced such appreciation - at ANY Marriott property - as I did at this resort! My hat is off to the staff at the Westin Grand Cayman! I had been questioning my loyalty to Marriott because it never seemed as if Lifetime Titanium Elite held any true value. A very enjoyable stay.…
We recently spent 5 nights here and have nothing but positive reviews. Nalini at the front desk was incredible and we are so thankful for the complimentary ocean view upgrade - housekeeping, staff and beach ambassadors all made our stay comfortable and relaxing! If you want to grab a great - breakfast go across the street to Eats! Overall a wonderful stay and all the yummy bites at Tortuga were great. We enjoyed the wave runners and floaters as well. Thank you !!
We recently spent five nights at this hotel over spring break and we thought the location was absolutely beautiful! The beach and pool access were both so easy and convenient. What stuck out in our experience was how hospitable the staff were during the entire stay. The employees were incredibly friendly and the hotel seemed to be appropriately staffed. Since the pandemic so many places have reduced staff and that was not an issue here. Daily housekeeping was running without issue which is saying A LOT given how many places have cut this out. The location on the water was gorgeous and the water sport rental was easy/efficient making for a great stay. The beach service for food/drinks was all excellent including kids options which were not on the menu but available when you asked. Also, in the evening, it was very easy to get a cab at the hotel without waiting more than 3-5 minutes. All in all, I would recommend this to couples, families, singles - the vibe was extremely relaxed and upbeat.…
The Westin is a nice property. The rooms were clean and updated, the beach was gorgeous and the pool area was fine. This would be a 4 -star property if it were not for the outrageous/unconscionable/unjustified resort fee of $65 per night/per room. For that fee, you basically get two bottles of water, use of their towels and chairs, and 'free' Wi-fi. And this is even for high-level elites (I am Titanium, which is worth exactly $40 per day in vouchers....which buys you two cups of coffee and two pastries....and no waived or reduced fees). All the more reason to consider other hotel programs or VRBO'ing.
Thank you to Miss. Yuri Sanchez for the amazing attention to helping my stay so comfortable. Following a fall where I broke my wrist my insurance put me in the Westin as I couldn’t fly home. All of the staff were amazing particularly. Miss Yuri a fabulous ambassador for the Westin and Cayman Islands. Thank you to all staff.
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