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About
#1 of 22 hotels in Tortola
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.5
Travelers' Choice
A sea side boutique hotel with a world standard restaurant and a SPA. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. Our newly [ 2018-19 ]refurbished rooms include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering pate de foie gras, escargots, fresh lobsters, succulent steaks, crispy belly pork, rack of lamb, risottos, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a Mediterranean style beach restaurant called Tramonti [ Italian for sunsets ] right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Our SPA offers a range of treatments form our highly experienced therapists Check out our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Beach
Spa
Baggage storage
Concierge
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Happy hour
Poolside bar
Full body massage
Gift shop
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Safe
Kitchenette
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quiet
Ocean View
Languages Spoken
English
Hotel links
Location
Full view
726Reviews39Q+A100Room tips
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An excellent experience from beginning to end. Responsiveness to emails can be slow at times, but always within 48 hours maximum. Nothing to get your underwear in a bunch about! The hotel is located on Apple Bay and has 24 rooms with a pool, beach, and spa. The restaurant is very good when compared to other island choices; and probably the best on the island. The setting is beautiful, relaxing, and enjoyable. I liked this hotel much better than the Scrub Island Resort, which I found to be quite generic and felt like I was staying in a condo at the marina. The Sugar Mill has that island feel with accompanying friendly and helpful staff, a dining room that exudes charm, very good food, and is relaxing. There is an honor bar (yes - that relaxed of an atmosphere) at the pool and a restaurant on the sandy beach, though small, but very beautiful and consistent to the environs. Be aware that the beach is across the road, but super easy walking distance. The owners, Mary & Dennis Carmedy, and managers, Andrea & Rupert Starkey, are very qualified hoteliers and have added value to the property ever since purchasing the Sugar Mill. Previous reviews claiming a loss of fidelity or decreased appeal due to upgrades and rebuilding were not noted at all. Rather, the upgraded construction and improvements are notably consistent with the environs, beautiful, and consistent to the harmonious appeal of the property. I have stayed at numerous properties on Tortola, but found the Sugar Mill the best of all. A definite return in my book!…
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Date of stay: December 2021Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Sugar Mill Hotel was exactly what we had wanted for week to just decompress and have fun. We opted for the "all inclusive" package and it was the perfect decision. We had a spotless room with maintained perfectly by our house keeper. The meals were all inclusive, and the menu was incredible with the freshest of seafood and very fine cuts of beef. The Anegada lobsters were huge and cooked to perfection. All our drinks were included and generously served. The selection of house wines was very good. Rupert, the hotel manager, took us on an island excursion. It wasn't just a ride around the island. As a native of Tortola, Rupert gave us an extensive history of the island and what living there is about. The catamaran diving trip was a blast and not a touristy waste of time. The staff in the restaurant made us feel like we were at home. Marilyn and her crew were absolutely the finest. Every question we had, everything we wanted to do, eat, or drink was generously accommodated. .…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: I don't think there is a bad room anywhere in the facility. The beds, linens, showers, and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
What a special place! The staff, the food, the location, the view...are all amazing!! We highly recommend the all inclusive option as the value can't be beat. But the best part of the all inclusive is that every meal is 5 star. This is more than a place to stay, it is a place to make friends. Rupert and Andrea are fantastic. The staff has the sweetest spirit...everyone there made us feel as if we were friends coming for a visit. Kudos to Marilyn who put up with my husband and his crispy cream donut joke every day! If your travels take you to Tortola...this is the only place to stay!! Thank you Sugar Mill!
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Fabulous hotel and staff. Excellent food and beautiful location. Room was spotless! Only one recommendation is to have a golf cart available to take people to and from their room as necessary. Owners are warm and share time with guests! Covid test was efficient on departure. Best of luck on their planned expansion! Pat and Tom
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Rooms are very different. Review the website and perhaps call to better understand.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Highly recommend the All Inclusive Package, as it provided tremendous value. Feel confident in other people's 5 star reviews - you won't be disappointed. The room had lots of character and felt more like a one bedroom home than a generic hotel room. Breakfast and lunch were solid, but dinner was the star - delicious, high end, and most importantly lots of variety to prevent same restaurant burnout. Chantel, Margret, and Marylee (apologies if the names are misspelled) provided tremendous service. It also include free transportation to and from the airport and amazing excursions - island tour and catamaran day. The pool is very nice, and there is a honor bar with beer, mixers, and hard liquor. The beach is beautiful and overlooks Jost Van Dyke, but it is rocky from Irma, so there is some minor maneuvering through rocks to get to the clear patches in the ocean. Lastly, a special thanks to Rupert and Andrea. They are the true reason for all the 5 star reviews. They were very happy to assist in any requests on additional excursions, taxis, COVID testing, and other questions regarding Tortola.…
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We stayed at the Sugar Mill for 3 nights in late May. The staff was very welcoming, in fact Rupert went way out of his way to help me locate my cell phone that was still in the taxi. Our room was like a nice cottage with a large bathroom and balcony, we had a nice view of the ocean. The restaurant was beautiful and wonderful place to dine. Rupert even lined up a new rental car for us for two days. It has a nice pool to enjoy in the afternoon. It is very close to the ferry that goes over to Jost Van Dyke, so we had a fun afternoon going over to the Soggy Dollar and Foxy's. We would highly recommend staying at this resort. One thing that can be improved, is that the mattress on the bed is basically shot, there is no side support anymore and you just slid off the bed.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: We were in room 110 which was a nice sized room, large bathroom and large balcony with a nice view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sugar Mill Team, Owner at Sugar Mill Hotel
Responded Jun 5, 2022
Thank you for your review and we are pleased that you enjoyed your stay at the Sugar Mill. The beds in room 110 and some of our other signature rooms are fairly new Emperor size beds that have matresses composed of 10 inch pocket springs topped with 4 inches of memory foam. Many guests have told us that these beds are extremely comfortable and some have even written reviews about them. However it is a feature of these beds that if you lie on the memory foam at the very edge , it compresses, as it should, and gives the impression that you could slide out of the bed. As far as we know , no one has actually slid out of the bed. If you are an edge sleeper we recommend that you tuck the duvet below the matress to prevent you from getting right on the edge , and/or use a pillow for the same purpose. There is still plenty of room in these very big beds. We are very concious of sleep quality and keep spare memory foam and other matress toppers so we can adjust beds to any level of firmness or softness that the guest likes. Similarly all rooms have spare pillows of different softness and thickness for the same purpose.
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My wife and I stayed at the Sugar Mill Hotel in Tortola for 7 nights with the all-inclusive formula and loved every minute of it. The hotel is perfectly situated on the west of the island offering memorable sunsets and incredible views over Jost Van Dyke island and offering all the facilities you may wish for. What makes the Sugar Mill truly special are the managers of the hotel, Andrea and Rupert who will go to any lengths to make your stay exceptional, the staff and the restaurant which essentially offers a fine dining experience every night. The main subject of discussion amongst guests during daytime was what they ate the night before and what they will try the following night! The all-inclusive package also includes 2 tours, both high-end experiences. We first went on a full day of sailing on a catamaran visiting several areas of Jost Van Dyke and the following day Rupert took us on a full day tour of the island, visiting secluded coves, beaches, bars and distilleries. To illustrate the kind of place this is, let me pick just one example. On our last day we had a very early start and Rupert had arranged a taxi to take us to the airport. When we got out of our room just before 6am, we found him on his way to our room to help us with the bags and make sure the taxi was on time... Thank you Andrea & Rupert, we hope to be able to come back very soon !…
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
2022 is the year of my 60th birthday and our 30th wedding anniversary, so we wanted a special trip to celebrate. Thanks to recommendations on Tripadvisor and the hotel website, we decided on 8 nights at Sugar Mill Hotel. What a great decision! We wanted a vacation with beautiful scenary, wonderful food and drink, relaxation, hospitality, and no stress. We were not disappointed! After delayed flights and missing luggage, Murlise delivered us to the Rum Room, looking extremely worn out, I am sure. Immediately Mary (the owner) jumped up from her dinner to greet us. She was delightful and gracious and soon had us feeling like family. Andrea, Rupert , Chef Bernard, and the staff took over from there. The trip around Tortola with Rupert as our guide and the beautiful day of sailing with Captain Kay and Glen were amazing! Both included in the all inclusive option, which is definately worth the price. The food was delicious, compliments to Chef Bernard and his staff at both restuarants - side note- My husband and I met at Culinary School and truelly appreciate a properly prepared meal, We also throughly enjoyed the wine and cocktails thanks to Vicky and Santa. The wait staff was incrediably sweet and efficent - thank you Marilyn, Nia, Shontel, Jessica and all the rest. Housekeeping was equally fantastic, as everything was clean, smelled wonderful and the mini-fridge was always well stocked. Room 103 was perfect for us. Andrea took care of all the important details, like helping get our luggage the next morning, and arranging Covid tests to return to the States, not to mention all the emails before arrival. I can't close without saying how much we enjoyed getting to know the other guests, especially Em and Morgan; Nick and Ashley. With the upcoming expansions - villas and catamirans - we look forward to our next visit to Sugar Mill!…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Pool cottages are very nice if you perfer a little extra space (or your patner snores)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After a 4-day stay at the Sugar Mill Hotel, my husband and I were so impressed with the hotel, the food, and the very welcoming and friendly staff. The food was SO good, and the cocktails and wine selection were also top notch. It was the perfect place to getaway for some peace and quiet, and relax by the pool, and beautiful beachside. It was an absolutely idyllic setting, nestled by a quiet beach, and surrounded by tropical oasis. We will definitely be coming back! Thank you Sugar Mill team for an unforgettable stay.
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: We stayed in the pool side villa, and the balcony views were spectacular! And the outdoor rain...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Beautiful hotel, great food, great at home service and beautiful views. You feel right at home as soon as you check in. Andrea, the staff and owners make you feel like part of the family for your entire stay. Will definitely be back.
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$445 - $446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sugar mill tortola, hotel sugar mill
LOCATION
CaribbeanBritish Virgin IslandsTortola
NUMBER OF ROOMS
24
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Claim Your Listing Frequently Asked Questions about Sugar Mill Hotel
Which popular attractions are close to Sugar Mill Hotel?
Nearby attractions include Hansen Bay Beach (4.1 miles), Waterlemon Cay (4.2 miles), and Smuggler's Cove (1.7 miles).
What are some of the property amenities at Sugar Mill Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sugar Mill Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Mill Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sugar Mill Hotel?
Conveniently located restaurants include Lime Out, Ekaete Pink Corner, and Dove Restaurant.
Are there opportunities to exercise at Sugar Mill Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Sugar Mill Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Sugar Mill Hotel?
Many travelers enjoy visiting Annaberg Sugar Plantation (4.4 miles) and Callwood Distillery (1.9 miles).
Does Sugar Mill Hotel have any great views?
Yes, guests often enjoy the ocean view available here.