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All reviewsbaie rougeflight was cancelledsaint martinnettle baywater sportspalm treesmanager ownerstaff went out of their waysint marteenvery nice hotelair francehotel arrangedthe open air restaurantfrench stbeautiful poolno elevatorjet skiing
I was in St. Martin on a Business Trip and loved the way the Staff (specifically, Anna) dealt with me and made it a wonderful experience. On top of that, the room was amazing with a huge Balcony. Love it. Cant wait to visit this...More
Things did not begin well. We had sent an email to the hotel to arrange for their shuttle to pick us up. We received an email confirmation from Jerome at the hotel. The plane arrived on schedule. The shuttle did not. We called the hotel...More
I have learned my lesson. I will never book another hotel in this chain or any other that does not offer some sort of cancellation policy that refunds most or all of the costs committed to stay. Beware of paying up front.More
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2 Thank pratthor
Response from Alexandre H, Gérant at Mercure Saint-Martin Marina & SpaResponded 4 weeks ago
Dear Sir, I'm sorry to hear that you had problems to get reimbursed. On our side, we refunded every guests that had booked from September to January 7th. We had no electricity for over a month following the disaster so we could not process any...More
Our January 2018 cruise was slated to leave out of St Martin. Due to limited flight options, we booked a hotel stay before and after the cruise at two different hotels. When the 2017 hurricane hit, the cruise was relocated to Barbados. One St Martin...More
2 Thank cboswell2002
Response from Alexandre H, Manager at Mercure Saint-Martin Marina & SpaResponded 4 weeks ago
I can understand your frustration but many hotels are closed because of the hurricane so they have reimbursed their clients. Our property is open for business and therefore if you booked a non flexible and non cancellable rate on a website and not...More
Same problems that other indicated with non-refundable reservations and the refusal to refund. I spoke with Accor Hotels multiple times and said that it was up to the individual hotels, and even though the island - much less the hotel, it appears - was not...More
2 Thank billing2018
Response from Alexandre H, Gérant at Mercure Saint-Martin Marina & SpaResponded March 14, 2018
Dear sir, following the hurricane we cancelled and reimbursed all the reservations up to January 7th. We even reimbursed the non cancellable, non flexible reservations. In general, if you purchase a non flexible rate, you accept the sales conditions. The same happens with airlines when...More
To be honest, St. Maarten, is quite destroyed, with my wife we expected to spend a dream vacation and it was not so much, the attention of the people on the island was pretty bad. If you want to make beach days, I highly... More
To be honest, St. Maarten, is quite destroyed, with my wife we expected to spend a dream vacation and it was not so much, the attention of the people on the island was pretty bad. If you want to make beach days, I highly recommend going to Anguilla. It was less affected by Irma. They calculate that destiny will be back in its splendor in no less than 5 years.