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100 Anse Chastanet Rd, Soufriere St. Lucia
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Room & Suite (997)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jade Mountain Resort
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 11 hotels in Soufriere
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Rising majestically above its 49 room sister resort Anse Chastanet, a 600 acre beach front property, Jade Mountain is a cornucopia of organic architecture celebrating St Lucia’s stunning scenic beauty. The 29 luxury suites are called sanctuaries, sweeping spaces where bedroom, living area and an extravagant private infinity pool glide into one another to form extraordinary platforms floating out into nature. With the fourth wall entirely absent, Jade Mountain’s sanctuaries are stage-like settings from which to embrace the full glory of St Lucia’s Pitons World Heritage Site and the Caribbean Sea. Jade Mountain has set a new standard in the Caribbean whether it is for modern design, luxury living or unique resort and guest service experiences.Wrapped around an infinity pool with a dazzling kaleidoscope of colors, the Jade Mountain Club restaurant caters exclusively to resident guests, celebrating James Beard Award winner Chef Allen Susser’s “Jade Cuisine.” Hovering in space above the Jade Mountain Club is the Celestial Terrace, perfect for sunset cocktails or star-gazing.A wide range of spa services can be enjoyed in the privacy of the Jade Mountain sanctuaries or at Kai en Ciel, Jade Mountain’s boutique spa and fitness studio. The resort major domos and a dedicated resort team ensure outstanding service around the clock.Guests may enjoy the exclusivity and privacy of Jade Mountain plus access to all of Anse Chastanet’s facilities and services: Nestled amidst a lush tropical 600 acre tropical estate with two soft sand beaches bordering pristine coral reefs, Anse Chastanet is right in the heart of the island’s marine reserves with St. Lucia’s legendary twin peaks, the Pitons, as the dramatic backdrop.The active will enjoy the resort’s amazing range of adventure facilities. Facilities include 4 restaurants & 3 bars, professional spa, PADi 5* scuba centre, water sports with kayaking centre, 12 miles of private biking and hiking trails with mountain bike rental, sailing yacht, 3 boutiques, library and art gallery.
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Room & Suite (997)997
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Private pool
Restaurant
Breakfast available
Special diet menus
Rooftop bar
Tennis court
Shuttle bus service
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Adults only
Rooftop terrace
Concierge
Gift shop
Mosquito net
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Bath / shower
Safe
Sofa
VIP room facilities
Iron
Complimentary toiletries
Hair dryer
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Ocean view
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, French, German
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Irene P wrote a review Oct 18
Glasgow, United Kingdom531 contributions223 helpful votes
+1
We are home a week now and miss Jade a Mountain so much. This is a stunning resort. The sanctuaries are just as amazing as you see in pictures. We had a moon sanctuary JA6. At first I was disappointed as would have liked a higher floor but the views were just as good. When we return I would like to be at the opposite end with a sunset view. The major domos were on hand to attend to your needs, however on occasions the service was slow and sometimes we asked for things that never came eg ice and water. We had a couple of small annoying issues eg lanterns did not work as batteries were dead. In a room of this price everything should be in working order before the guest checks in. However these things were sorted . Food was just fantastic. We loved Jade club for dinner. We ate breakfast in the sanctuary or went to the beach restaurant. We also ate lunch at the beach. The people who worked here were so friendly and attentive, The beach was great too. We spent our mornings on he beach, chilling and snorkelling. After lunch we loved to lie by the pool in the sanctuary. The champagne jazz cruise was a night to remember and we will never forget the private beach dinner on Anse Mamin to celebrate my birthday.
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Date of stay: October 2020
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John T wrote a review Oct 18
4 contributions
My wife and I stayed here for the whole duration of our visit. We loved every moment of it. The beautiful view outside our room and I would suggest getting a room with a pool. It’s a quiet and very few people which was something we wanted. The beach is amazing and the food out of this world. The staff was amazing and our butler AL was on top of everything. He arranged all of our excursions and made it so Easy. If you come, ask for al to be your butler; you won’t regret it. My only only complaint here was the birds in the morning; they wake you up at 6 am so sleeping in is not a possibility; so, I would suggest getting some noise free headphones and problem solved. I would recommend this place to anyone and I thank AL and the helpful staff for making this honeymoon the best honeymoon I could of asked for.
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Date of stay: October 2020Trip type: Traveled as a couple
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Alex wrote a review Oct 17
Ponte Vedra Beach, Florida4 contributions2 helpful votes
This review focuses mainly on the room map at Jade Resort since having the right combination of elevation and sun exposure were important factors for me. Other parts of this review touch on transportation to and from the airport and getting to and from Anse Chastenet beach. We booked our trip in February. Arrived in St Lucia on October 8th for 7 night stay at Jade Mountain. Took helicopter transfer from airport to Jade with 2 other couples (max helicopter occupancy 6 + pilot) One of our larger suitcases went with ground transportation the other came with us on the helicopter since it was quite a bit smaller - unable to provide details on what criteria they use they just seem to eyeball it. The suitcase that went by ground arrived to our sanctuary about 3 hours after we arrived - not a big deal for us since the one that stayed with us contained items to help freshen up like toiletries bags, change of footwear etc. Helicopter ride is 7 minutes duration and I would definitely recommend taking it compared to being driven. More on that to follow. The Helicopter landed at Jade’s helipad where there were three vehicles waiting for us. Very short ride up a dirt road brings you to the top of the resort this is their covered greeting area and it feels like you’re entering from the back of the resort - which you sort of are. There is no lobby check in you will be escorted from the greeting point through lush vegetation and into a maze of pathways and steps leading to your sanctuary- note that the each time you pass down a flight of steps you are heading to a sanctuary on a lower level floor. All sanctuaries start with letter J (Jade) Letters A-E refer to elevation ‘A’ being lower and numbers 1-6 refer direction from right to left or West to East. Note that Sky sanctuaries are located below elevation A (same level as the spa) We were given JB5 (Moon)and it was perfect - high enough up to where you have uninterrupted views of the Caribbean sea and a whole view of the pitons. We had booked and paid for a Star sanctuary so the Moon was an upgrade. Our sanctuary had Morning sun and the shade came around 3pm by the sun loungers and I would say our swimming pool had sun till about 4pm - keep in mind this was mid October sun angle. All sanctuaries face south, however those sanctuaries on the end like 6 and 1 have a S/E or S/W component due to the curvature in the design of Jades ocean front facing sanctuaries. Jade club is located a level above elevation E and then the terrace (highest point of Jade and great for drinking cocktails and watching the sunsets) The sanctuaries are all great inside and my wife is writing a separate review and I’m sure she will touch on the details around the insides of our sanctuary. Walking down to the main beach from Jade was pretty easy and we climbed the steps coming back. My wife is an avid runner and takes any opportunity to walk instead of taking transportation - there are shuttle vans on standby in case you prefer a ride back up the hill. Suggest spending some time at the further away beach (Anse Mamin) it is less busy and you are on your own private little island. Towel guy is there and waiter/waitress will be waiting to take your drinks order. Security guard is present as well. Their bar is open for drinks only as I write this review - not serving food, but that could change in the coming days to full service bar per the guy who waited on us. My wife ordered a glass of Prosecco I ordered bottle of Corona. We had a private car take us back to the airport. It’s a 50 minute ride the first 15 minutes are pretty rough coming out of Jade resort and after that it’s all smooth surface all the way to the airport. I did just about ok but began to feel queezy from the twists and turns in the road - my wife was fine. Food was excellent, snorkeling was amazing and massage perfect. We brought our own snorkeling gear except flippers and it was so much fun to see so many fish in the clear water. Look forward to coming back to this resort. Island of Saint Lucia is beautiful and the people are happy, generous and kind.
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Date of stay: October 2020Trip type: Traveled with family
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GizelleAnaji wrote a review Oct 16
Ponte Vedra Beach, Florida696 contributions125 helpful votes
+1
We traveled to Jade Mountain in October after having booked in late February. Overall, the vacation has been marvelous and on par with or above our very high expectations. I’d like to discuss a few specific aspects that may be of help to other travelers. Arrival: Once you get off the flight you walk outside, then get to an outdoor shaded area and then in a temporary structure where the line continues for the health department screening. We were towards the front of the line and for us it started in the building as it was only one plane that landed. For reference, when we were leaving at the end of the vacation, we walked by that line for the new arrivals and that same line was at least 3 times longer winding down outside, around the building and even into the non-shaded area. Given it took us 1 hour to get through the small line, I expect that larger line we saw on departure would be taking 3 hours easily! So be prepared. When we went they started with 4 health agents and the line was moving well but quickly went down to one agent creating a bottleneck. Luckily for us that happened just before us and we got by, but the line had grown exponentially behind us. Some people were getting pulled to the side, probably because their COVID tests were not PCR. After the health screening we went through immigration where there were 6-7 idle agents and we were literally the only ones passing. So the health check was a major bottleneck. Helicopter: Once you get out and get your luggage, the helicopter desk is on the right. There is no AC, no restrooms, no beverage. You have to wait for any others taking the helicopter and keep in mind they can be way behind you in line! We lucked out again as the other couple for the helicopter ride emerged literally minutes after us and we went straight for the helicopter. We were told there would be only the 4 of us in a 6 seater due to COVID but somehow they managed to bring last minute one more couple so we were at 100% occupancy. The ride was magnificent! 7 minutes of gorgeous sites and very fun and unique experience. Check In: There is no lobby, no official check in. We were literally whisked away from the helicopter by several employees and taken to our Moon sanctuary JB5. All the check in activities happen there while you enjoy the views and a nice cocktail. Our butler was Toyan and we liked him right away! All signatures, passport copies, sanctuary tour, etc. happen right there! COVID precautions: Very safe! You get your temperature checked on your wrist twice a day. Employees and guests wear masks. You can go on for a full day easily without encountering any other guests anyway, depending on what you do. Cleaning and sanitation are through the roof. The Sanctuary: Everything that we expected and more! We had booked a star but were upgraded to moon without asking. Gorgeous views, lots of space. We loved the floor which was the 3rd one in the building. The first is the sky suites with no pools and not much views. Second is the A level and we were third at B level. I didn’t want to be higher than that anyway because of noise (music and voices) from the restaurant. At B level you are at 180 feet elevation above sea level and the views are gorgeous! The privacy is absolute which I hoped for but didn’t think possible. There literally isn’t a way for anyone to see you, so it’s perfect for skinny dipping ! My concerns coming in were several and luckily none came to fruition. I’ll address all: No A/C. We are from Florida and our lives are built upon the existence of AC! We love to sleep in freezing cold so I was naturally very concerned. I swear there is some witch craft in how these sanctuaries are built! Not ONCE did I feel uncomfortable without AC indoors! If anything, I was chilly a few times. Something about how the air flows, the vents, etc. that is just pure magic. On many instances we’d feel nice and cool in the sanctuary then step outside to go some place and within a few steps be dripping rivers of sweat! Even going down the steps or on the same level. Yet somehow at that exact time in the sanctuary it felt cool. I’m still blown away how it works but it does. Noise. I was worried about being being able to hear voices, or, gasp!, music played by other guests and by the restaurant at night. I am very sensitive to noise pollution. We had absolutely no problem with noise from other guests. Both sanctuaries next to us were occupied but might as well not have been. We didn’t hear a beep at all the entire time. We did hear the live music at night since we go to bed early but with earplugs it was ok to still fall asleep. Only one night we woke up from chatter outside - we can’t tell where it came from and even if it was real. Lastly, there was some chainsaw work during the day at the beach and we could hear that. But that’s all. The noises of nature are what’s prevalent and they are amazing! The water falling, birds and frogs chirping, rain pouring - it was unreal! Loved it! Smells. I’m very sensitive to cigarette smoke and have a hound nose! I was worried about someone smoking in another sanctuary and me smelling it. Not only did none of that happen but I didn’t see or smell a single smoker guest the entire vacation! Which was magnificent! I only once smelled a local smoking either pot or a cigar (something nasty) in the huge distance and then hit disappeared. It wasn’t a guest, it was one of the fishermen. The smells I did smell in the sanctuary are again marvelous! They burn some candles and oils that repel the bugs and smell awesome to us! So no problem with that at all A few other things about the room that I wasn’t worried about but I know many are: The Open Bathrooms - we absolutely loved them! Nothing like showering to the sights of the pitons. Also, the bathroom was always fresh and airy instead of steaming up. I know it’s personal preference but my husband and I have been together over 20 years and we saw the open plan as a benefit The stairs - I counted 408 steps from the beach to our B level sanctuary. That’s 180 feet elevation. Absolutely no problem for us - we are both fit, love exercise and I’m a daily runner. Wildlife in the room - we LOVE wildlife! Not only we didn’t squirt the birds with the water gun, we fed them! The little bull finches will come eat from your hand! We saw only one lizard other than that and one giant moth, neither of which bothered us at all. Bugs - The first night we didn’t have the smelly things turned on and, being new there, left the lights one. The sinks and the bathtub filled with bugs! After that night we learned and the it was very surprising to see just no bugs come in to the room at all! We kept the lights low and the smell things were on Food: We had the MAP plan (breakfast and dinner, alcohol not included). We intentionally stay away from all inclusive because it’s too much eating for us. We ordered a daily plentiful breakfast in the room and whatever was left over we had for lunch, along with the bento box they give you. Not once did we buy lunch. We ate all our dinners at the Jade Club (except the first night which we had delivered at the room due to timing of reservations). We could have eaten at the Anse Chastanet restaurants but why downgrade? Jade has a different menu every night and the food is beyond marvelous. We are both extremely picky for food and are well traveled around the world to 5 star exotic locations. We both agree that Jade Club was the absolute most consistently best dining experience we have had anywhere around the world! I’m strictly pescatarian and my husband is like 90% pescatarian with making rare exceptions. We had plenty of great choices every night! The one problem I had with the food service was that no matter how many times I told them I don’t eat meat, I had to CONSTANTLY be on the lookout for them sneaking meat into my plates. For example, we announced No Meat from the start yet several of our bento boxes were completely meat based. Which means I couldn’t eat them. Even at dinner I’d start with No Meat and they’d acknowledge but then bring me an extra sample (amuse la bouche type that I didn’t order) that may have meat. On the breakfast orders I had to write in huge caps NO MEAT to make sure it’s noticed. I wish there was better communication and consistency about such preferences. Beach: We are lucky to have gone in a COVID time when there are no cruise ships. The main beach had some people but wasn’t packed and we could get a front row umbrella mid to late morning with no problem. However, there was some major chainsaw drilling that started on our 4-5th day which drove us to Anse Mamin beach. And OMG was that heaven! We would be literally the ONLY one there! The bar and towel service was open so we had attendants, including a security guard, all to ourselves! A dream come true! We either walked there or took the free boat taxi, which is fun! Snorkeling: Absolute highlight of the vacation! We took the snorkel trip that goes to the base of the Pitons and I’m glad we did because it got us over some anxiety from deep water. This is only the second vacation we snorkel (last year was in Bora Bora) so we aren’t quite proficient. The piton snorkel excursion was fun and I’m glad there was a guy in the water with us for safety. He pulled along a floatie in case any of us wanted to rest. It made me feel safe and comfortable and I stuck by him like glue! The guy was clearly bored as I watched him catch seaweed strings and peel them in pure act of boredom but that was just a side observation. He did a great job making me feel safe! Next we tried to snorkel at the main beach without having really any expectations to see much. Wow ! Were we proven wrong! The best fishies, gorgeous corals, so much sea life! Right there at our beach! It became a major feature of our vacation and we snorkeled every day. Sadly, Anse Mamin beach doesn’t have much fishies because the darn fishermen hang out there and scare them off/kill them. At Anse Mamin you have to go way off to the left I to the corals. Bring flippers! We didn’t have any swimming against the current was exhausting! It was quick and easy to get out, enjoy the fish and then when you have to go back you have a freaking 15 minute solid big effort swim! Running: I run 5 miles a day at home (always outdoors, at the beach in FL) so finding running grounds in vacation is critical for me. While at Jade, I found a 3.5 mile running path that’s mostly flat - from the sanctuary, down the steps, to the Anse Mamin beach. Then get in the jungle biking trails. I ran the Reservoir Trail first, then back to the entrance via Aqua Azul trail connect, the take the Riverside Trail and run it to where it gets steep. Back around and before exiting there is one more loop on the right. Then back to Jade. That gives you about 3.5miles. I then went to the gym and ran 1-2 miles there. Worked perfect every morning! That, daily yoga in the sanctuary, climbing steps and swimming for my life kept me feeling good and active. Btw if you have watched the movie Turistas you may find the beach and trails a bit scary so early in the morning. I went right after sunrise and I won’t lie, I was scared! But I never encountered anyone except my husband who’d come for a run a bit after me. On the last day I was very disappointed to find the gates to the trails locked with a chain. There was a sign that said they open at 6am and I waited until 6.17am but nobody came. Boo! Service: The good: The employees that really stood out in a positive way are Toyan, Okeda and Lester. There was one more major domo who went above and beyond for us to reschedule our chocolate cooking class after a misunderstanding but I didn’t catch his name. Overall all employees were marvelous! I do wish we kept Toyan as major domo the whole time. He gave us a phone to call him but that phone rings the whole butler team. So we ended up dealing with what felt like 6-7 butlers and totally lost track The not so good: The only two I didn’t quite like were Junior (waiter at Jade Club; talks excessively, we were trying to have a romantic dinner and he just wouldn’t leave us alone; very annoying). The guy just didn’t get body language at all (like us turning away from him, trying to eat or drink or talk to each other). He’d just stand there and pick up another lengthy topic. My husband was annoyed as much as I was but he’s more polite and was pretending to tolerate him. I had to cut him off. I’m not there to spend my anniversary with you dude. I will say by contrast Lester was really good - he made small talk just the right amount. He was friendly, communicative but NOT annoying. He picked up body language clues and had a very good sense for how much to talk. We loved getting service from him Vito. He missed a sales opportunity. We were at the point of wanting to sign up for activities. He seemed to know nothing about them and had to call someone to ask for each. Which got very annoying and time consuming. He like even pass me the phone to talk with whoever about them. I would have expected any of the butlers to be very well versed in anything on the list the hotel give you. It should t be a pushy sale but should be made appealing. He was clueless. We’d have spent more money otherwise. When he booked us for the couple of things we picked despite his lacking sales pitch, he didn’t give us any itinerary. We had a misunderstanding about the chocolate cooking class which caused some stress both to us and to the other butler who worked extra hard to resolve the mess. - The bad: Anthony if that’s even his name. He was a guard type guy standing by the towels stand on the early morning of 10/15. I was very upset to see the local fishermen fishing in the corals literally outside the resorts. We have been told the corals are protected and these idiots shouldn’t be throwing nets there. I confronted them and they responded angrily with “what are you going to do!! Call the police?” I went to that “security guard” Anthony or whatever he was and he was absolutely rude and ignorant. Barely said a word, shrugged off and turned away. I went on to call a butler to complain and they sent proper security. Still, it took very long to get the fishermen out and that was upsetting. They also had taken over some of the umbrellas and they were smoking nasty stinky stuff. This all happened very early in the morning, before 7am. Chocolate Class: Awesome experience! Do it if you area chocolate lover. It was really fun and I formative and we made our own chocolate. And it’s super delicious! Spa: My husband and I got a couple’s massage at spa. It was most definitely enjoyable overall. I get massages bi-weekly at home mostly due to sports and I’m very particular about what I want. This massage was supposed to be deep tissue but by my standards of medium deep. I still enjoyed it and found it relaxing. My husband loved his (he got Swedish, which is what he likes). The spa facilities were a disappointment for me. They are really basic. Small space, dark rooms, no views. Nothing memorable at all. Given the gorgeous location of the resort, they could have done better. Shopping: Buyer BEWARE! I had a very stressful experience at the Shades of Jade boutique. It’s only open 10-3pm so I couldn’t quite get in for a few days. Eventually when I did I was excited to try a bunch of dresses. I didn’t like them but picked a Jade Mountain tank top and spotted this short green skirt that matched in color. It was a nice silky thin material and it had a parrot on it. I tried it on and average liked it. Asked how much the items were and the lady said the tank top was $27 and the skirt $42. I hesitated a bit over the skirt because I didn’t quite $42 need it (I wear dresses way more than skirts) but heck...the parrot was cute so I got both items. The receipt I signed said DFUS $368 which I assumed was the local currency. I didn’t bother to do the math. It’s a typical beach store that sells little trinkets, beach ware, stuff like that. They told me there are no returns. Ok I bought the stuff and went to the sanctuary. On the next day I decided to examine our bill so far and glad I did! For one, we were double charged for the helicopter ride! Second, the $368 gift shop appeared in the USD column. What?? I was sure it was a mistake. Went to the shop to ask and the lady said oh yes the skirt was $342. What in the world? How do you throw in a short basic beach skirt for $342 next to $20 tops? The lady who had told me the price was wearing a mask and I guess the 3 in front of the 42 was silent. I was ready to raise hell to return it (hadn’t worn it and probably wouldn’t have much anyway) but luckily didn’t have to. The sales lady quickly called management and they took the darn thing back. Only then I realized that DFUS is Duty Free US Dollars. Beware of that shop! I’m not used to looking at clothing prices much unless I know I’m shopping designer labels and this little skirt was absolutely not one. Environment: the resort is overall environmentally conscious which I do appreciate! No plastic shampoos and, thank goodness, nobody tried to replace our barely used hand soaps which is one of my pet peeves. I was disappointed, however, that there was no option to recycle the many plastic water bottles given to us. Having said that, I did see once some large containers in the back of the resort that were filled with plastic bottles so i wonder if they do recycle. My biggest grievance is that every plate in our daily breakfast room service came covered in plastic wrap. Sickening! Why not reusable lids? Even the little bowl that contains a few salt and pepper packages was wrapped. Why? The salt and pepper are already packaged. When we asked for ice they’d bring a bucket covered in plastic wrap only to them transfer the ice into the bucket in our room which had a lid. Why? So I stopped asking for ice ahead of time and I’d wait for them to come to the room and then ask for ice handing them our bucket. But why do we need such inefficiencies? The coffee in the room comes in two types - one is American brewed coffee and the other is an espresso machine with those evil little plastic pods. I think the brand is Illy. Again, too much plastic. Along this lines, I must say we LOVED the tea pot! What a nice touch to have an actual tea pot for heating up tea water in the room! Overall we are extremely happy with the vacation and will be back!
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Date of stay: October 2020Trip type: Traveled as a couple
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TravelinandoutNC wrote a review Oct 13
Winston Salem, North Carolina63 contributions20 helpful votes
We traveled to Jade Mountain for seven nights to celebrate our 21st anniversary. Day 1 started with a bang. We arrived at our home airport and were almost denied boarding due to a flag in the airline system stating we didn’t have our tourism approval letter or our covid results. We had submitted both electronically to the tourism board and our resort. We also had printouts available with us. After 40 minutes at the desk and three phone calls, they finally made up their minds and we made it on the plane. On arrival in UVF we went through a long security/health screening line. It took over an hour, but the staff were very pleasant. Air conditioned semi permanent structure. We were allowed to use the bathroom while waiting, thankfully! Tip #1: Bring a pen! We had elected to take the helicopter to Jade Mountain. When we left the customs area we were met by the helicopter staff. They said it was going to be about an HOUR before our flight. This had been advertised as a first class experience that would allow us to have more time at Jade Mountain. The ride by road takes about an hour, but my husband gets carsick, so we decided to wait. The director who met us told us that we could wait in the restaurant. We were thrilled with that, since it had been more than 6 hours since we’d had anything more than the cheez its they serve on the plane now! We walked over to the restaurant but got yelled at by the staff because we were being quarantined at that point, so could not go in. We were not allowed to walk anywhere outside either, so we just sat on our suitcases until it was our turn. The restrictions are reasonable, we were just embarrassed to have been rude to the St. Lucians unintentionally at the flight directors recommendation. They helicopter flew in and out several times to take guests to Sandals. The director said that the Sandals resort gives them so much business that their guests always get to go first. Those guests also have an air conditioned lounge to wait in until their transportation to their resort. We had a very hot corner of the covered outdoor space to sit in. No access to restrooms or any refreshment of any kind for over an hour. On arrival we were met with a Bentley cocktail and shown to our sanctuary by the Head Major Domo. There was a serious conversation about COVID-19 precautions, including mask wearing at all times while moving about the resort and when staff enter our sanctuary. We were kindly upgraded to a Sun sanctuary from our Moon reservation. The Major Domos told us how to reach them with our phone and that they were there to anticipate our needs and make sure our stay was wonderful. We were thrilled with the space and promise of attentive service. We were in sanctuary JA1. JA1-6 are on the lower A level, but the only difference I noted from up above was moderately less breeze. This sanctuary is incredibly private and had Piton and expanded sunset views. It was nice to be on A as well because that’s the level you arrive on when walking up from the beach. No more stairs after making it up that steep hill! It was warm, but I found that a quick dip in the pool would cool me off in a few minutes, then I was comfortable to lounge again. We did yoga three mornings on the Celestial Terrace. We met both instructors. They were both wonderful and instructive in their own way. These three practices convinced my husband to start doing some yoga at home! It was a lovely way to start every day and a very special memory that we are incorporating into our home life. Tip #2: get to Yoga early to secure a spot in the shade! If not you’ll be pouring sweat and blind from the sun! Mountain biking is great! The ruins and trails are behind Anse Mamin beach, which is very often empty and absolutely beautiful. The mountain biking tour includes a bike fitting and a guided ride around the old plantation, reservoir, crops, showing the water supply for the pools… we loved the narration as we rode about the many types of fruit trees, flowers and other interesting information. After our tour we were free to ride and explore tons of trails suitable for many skill levels. They have 9am, 10am and 1pm tours. Nice Cannondale bikes with cages or provided spd pedal shoes. Tip #3: if you enjoy mountain biking, go at 9am. They close at 3pm, so you can have the most time available to you if you are enjoying yourself. Snorkeling: Fantastic! Other resorts sell excursions to come snorkel at Anse Chastanet beach. Those guests cannot use the restaurant at this time, but the beaches in St. Lucia are public. We saw many locals fishing and having a cookout on Anse Mamin. They were so friendly and obviously proud of their island! The coral is very nice. Lots of yellow and orange coral. Sprinkles of dark green, red and purple. We saw lots of fish and other sea creatures we had never seen before in Puerto Rico, St. John, St. Thomas or the Bahamas. Some days were murky, some clear. Some seaweed, but not too bad. Hawksbill turtles and lots of lion fish between Anse Chastanet and the dock. The dive shop staff is fantastic! So nice, helpful, and made sure we were having a good time. We had a 40 minute snorkel at the base of the Petit Piton that was lovely. The boat captain was super fun and helpful. He made the ride to and from the resort very entertaining. The fella who was in the water with us seemed quite bored and was not terribly helpful. Every time we asked him to help us identify fish we’d seen he made something up. We looked them up when we got back… Half Day Sail: So lovely! The boat was lovely. The crew was very nice, accommodating and so fun to talk to. We were on the boat with two other newlywed couples. We had a great time sailing up to Castries and back. Beautiful scenery, interesting information and wonderful service! Beware, the rum punch is stronger than you think! Volcano/Botanical Gardens: lovely trip. We had Rosie as our driver. The volcano tour guide was great. We learned a lot! Our Major Domos made reservations for our botanical garden tour on a day there were not any tours offered. Thankfully, Rosie was willing to step in and he showed us around. We had a great time. The flowers and a diamond falls are stunning! We got to eat soursop fruit right off the tree. Tip # 4 : If on an all inclusive plan, eat at the Jade Club every meal! We elected to eat most of our meals in the Jade Club, as opposed to having meals brought to our sanctuary. We had the total romance package, so we could eat anywhere on property. The food at Anse Chastanet is wonderful, but I just don’t think anything can really compare to the food at the Jade Club. It is amazing, interesting, delicious, memorable, elegant food. Unfortunately, the service is another story. We found the service at the Beach Club (Anse Chastanet) to be wonderful, 100% of the time! They were friendly, fun and very attentive. Unfortunately, we didn’t have the same experience at the Jade Club. The staff at the Jade Club seemed distracted and not particularly eager to make sure we enjoyed ourselves. The servers were often huddled together talking or looking at a screen together. I always had to ask for a drink refill. It was never offered or brought without one of us turning around, signaling our server and requesting another drink. This is a general description of my experience, though there were a few standouts who made us feel very welcome and valued. I made a point to recognize and tip each of them. The gym: small, but adequate for a great workout if you know what you want to do. Cybex, dumbbells, treadmill, recumbent bike. Cork floor and air conditioned! Water and towels are available. I had hoped to stream a workout, but the WiFi was not working. I brought this to our Major Domos attention. Spa: We had a massage as a part of our package. The massage itself was very nice and the staff was very kind. The spa is quite small and it was a bit of a disappointment to listen to someone having their hair blown out during my massage. Unfortunately, we had major service gaps and problems throughout our stay. Our second full day we planned to mountain bike around the plantation ruins. We went biking at 9 o'clock so the mountain biking enthusiast in our marriage could enjoy every minute available to him. We were still riding and having a blast, but quite hungry at 11am. We called our Major Domo from the trails to ask if we could have our favorite lunch, ceviche, from The Jade Club, at our favorite beach, Anse Mamin. We were told that he didn’t know, but would call us back with an answer. We rode another lap around the trails before he called back and said we could order it from the beach club at Anse Chastanet. We were hoping to have lunch at Anse Mamin, so we asked our bike guide to hold our bikes for us so we could go have lunch. We walked back to our sanctuary, took off our dirty/sweaty cycling clothes, showered, dressed, walked up to the Jade Club, ate our favorite lunch, then went back down to our sanctuary, changed again, then walked back to Anse Mamin. We missed a lot of time doing one of our most desired activities. My spouse wanted to keep biking after lunch, as they close at 3pm and we had missed a large portion of time going back up for lunch. After all the fuss of getting to and from lunch, I was no longer interested in riding. I asked our Major Domo if we could have a cooler to take drinks and a snack to Anse Mamin beach. (At the time Anse Mamin was open, but the bar and restaurant were closed.) He was very glad to help with that… but made no offer to help get any of these things to the beach. The cooler with ice was left in our sanctuary. So, I sent my spouse on to get back on the trails and I carried the cooler, box of food, beach bag, snorkel fins, mask, and towels all the way to Anse Mamin beach by myself. When I got there an Anse Chastanet staff member offered to set up chairs for me and my spouse. He set chairs up very close to the road that leads back to Anse Chastanet, and ten feet from where he was laying and listening to music… so I went snorkeling for a bit, then sat on the chair he’d set out for me for a minute before admitting that I wanted to move to another part of the beach to read and enjoy the view. The beach was completely empty and I wanted to enjoy this amazing opportunity! He was very kind and asked if I’d like a chair over there, I said yes. No offer to help with my things. I carried that whole load over and waited for a chair while he chatted with another staff member. He brought a chair, but no cushion. I felt like I must have misunderstood the service that was going to be offered at this resort, so I sat on the chair and made a point to enjoy myself. He also asked me if I’d like a chair for my husband who was still having an amazing time mountain biking and would be joining me later. I said yes. He said he would bring it before he got back. Then the staff member went swimming in the ocean and my husband got his own chair when he arrived. Housekeeping: One afternoon we came back and the floor had obviously just been mopped, it was still wet. We truly appreciate that they had mopped, and all of the hard work the housekeeping staff does! The open environment does not make that an easy job. Unfortunately, the dried spots of bird droppings on the floor and table were still entirely visible. They had just been lightly wiped over. That’s another reason we liked to eat in the Jade Club. We also found two cockroaches in our room. In an open concept space, some pests are certainly expected, but I felt walking on and eating on bird droppings and finding cockroaches was not acceptable. 2 ½ days before the end of our stay I emailed guest services and detailed all of the above. The assistant manager and one of our Major Domos came to see me the next afternoon. They were very kind. They listened to my concerns and assured me that our expectations were not unreasonable, and that they would make sure things improved. They went away for a bit and said they would be back to discuss further. Later that afternoon they met me on the terrace where I was reading and told us that they’d addressed our concerns with the staff involved and offered a platinum beach dinner as a gift for our trouble. It was appreciated, and the beach dinner was lovely. Unfortunately, our problems did not end there. As the assistant manager and Major Domo left the terrace, they said they’d send someone up to bring me a drink and move a chair into the shade for me. When a server arrived, he was obviously unhappy, dragged one of the chairs over aggressively, looked me in the eye and smacked the seat cushion and walked off. After that I went and carried my own footrest and side table over myself. I still ate in the Jade Club because it was so meaningful to keep the focus on eating and conversing with my spouse over our meals. In our room I found we were distracted or rushed to move on to other things, like reading or swimming or getting ready for our day. That night we asked our Major Domos to reserve a guided scuba trip for us. We’d done the introductory course and dive that day and LOVED it! They said they would make a reservation for us for the next morning when the dive shop opened. The next morning when they brought our breakfast, including mimosas, they said that the dive shop hadn’t responded yet, but that they would let us know as soon as they got a call back when our scuba trip would be. An hour later we still hadn’t heard anything, so we walked down to the dive shop ourselves. I took what was left of my mimosa with me. When we got to the dive shop they said that we had a 10:30 AM reservation, but noticing my glass they asked if there was alcohol in it... We were then kindly told that because we had consumed alcohol we could not go on a trip at all that day! We are brand new to diving and did not know that. We were very disappointed that the staff at Jade brought us mimosas knowing we intended to dive that morning. This was our last chance to dive as the dive operators made us aware that we could not dive within 18-24 hours of flying. We didn’t have any other plans for the day, so we were kind of twisting in the wind. We did our best to put our happy face on despite being incredibly disappointed and quite embarrassed. We checked out some snorkel gear and got some beach chairs at Anse Chastanet because they have service. We didn’t want to go to Anse Mamin at that time because we wanted to be able to get food and water and drinks brought to us. At lunchtime we were gathering our things to head upstairs for our favorite lunch again, when our best major domo, Filliner, magically appeared with ceviche from the Jade Club! She said she was lucky to see us at Anse Chastanet, as she was expecting to find us at Anse Mamin. This was the one shining star moment of our trip, service-wise. We were very touched that Filliner really thought about what would make us happy and made it happen. After enjoying a lovely lunch, we walked over to Anse Mamin to snorkel. When we got there we were very surprised to see chairs out with cushions and an operational bar! We had no idea it was open, and were very disappointed that no one let us know that! We would’ve been there all day if we had known. Once again we felt incredibly let down. We had missed another opportunity to do something and be somewhere we loved because we were not informed! Later that evening we had our complimentary dinner on the beach. It was really lovely, the service was great. The food was from the beach club, with options from the St. Lucian/Indian fusion cuisine one of the chefs specializes in. I requested, and they sent down a bottle of my favorite sparkling wine from the Jade club, and that was much appreciated. After our dinner, I told our Major Domo that I was very upset, and very disappointed, that our scuba trip had been canceled. I told him we felt incredibly let down that they hadn’t warned us not to enjoy the mimosas that they brought us before our scuba trip that they were scheduling on our behalf. He was very apologetic, and inquired about what he could do to make it up to us. I had no suggestions. We were leaving the next day and could not scuba before we got on the airplane. He offered us a bottle of wine… which was kind, but we were getting ready for bed, and we were also on the all-inclusive plan that included many wines. On our departure day we stopped by the boutique to pick up the t shirts that were included in our package. It was closed. We walked up to the office and asked if someone could come down. We sat in the hot sun on the stairs outside the boutique for some time before anyone came. After that we never heard anything from anyone. Not a word. I believe we got a late checkout, but I’m not sure. There was a lot of confusion and calls about our luggage and what had to be done, and when… In the end it was just a check out and a “It’s not goodbye, it’s see you soon…” A lovely sentiment, but awkward under the circumstances. Overall, we are glad we visited Jade Mountain. We feel very grateful for the sanctuary, the yoga, the island itself and its incredible beauty, the snorkeling, the beach and the beach club and their services. We remain truly disappointed and sad that the service wasn’t what was promised. Beyond that, we are honestly hurt that after bringing the issues to the attention of the leadership that conditions did not improve. We had several more big disappointments, but nobody seemed to care or follow up with us. We walked away feeling that we were not valued guests. Strangely, we kind of want to go back. On one hand, we want to enjoy the same lovely parts of the trip that were so meaningful to us. On the other hand, we want to get the experience we were promised, but did not receive. But gambling such a significant amount of money on a hope that’s not based on our experience is a hard sell…
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Date of stay: October 2020Trip type: Traveled as a couple
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PRICE RANGE
$1,066 - $2,062 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jade mountain hotel, hotel jade mountain, jade mountain st lucia
LOCATION
CaribbeanSt. LuciaSoufriere QuarterSoufriere
NUMBER OF ROOMS
29
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Frequently Asked Questions about Jade Mountain Resort
Which popular attractions are close to Jade Mountain Resort?
Nearby attractions include Pitons (2.6 miles), Zaka Art Cafe (1.4 miles), and Tet Paul Nature Trail (4.4 miles).
What are some of the property amenities at Jade Mountain Resort?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Jade Mountain Resort?
Top room amenities include a minibar, a refrigerator, and a desk.
What food & drink options are available at Jade Mountain Resort?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Jade Mountain Resort?
Yes, free parking is available to guests.
What are some restaurants close to Jade Mountain Resort?
Conveniently located restaurants include Jade Mountain Club, Martha's Tables, and Fedo's.
Are there opportunities to exercise at Jade Mountain Resort?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Jade Mountain Resort have an airport shuttle?
Yes, Jade Mountain Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jade Mountain Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Jade Mountain Resort?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to Jade Mountain Resort?
Many travelers enjoy visiting Balenbouche Estate Heritage Site (8.1 miles).