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100 Anse Chastanet Road, Soufriere 83310 St. Lucia
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jade Mountain Resort
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 13 hotels in Soufriere
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.2
2022 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Rising majestically above its 49 room sister resort Anse Chastanet, a 600 acre beach front property, Jade Mountain is a cornucopia of organic architecture celebrating St Lucia’s stunning scenic beauty. The 29 luxury suites are called sanctuaries, sweeping spaces where bedroom, living area and an extravagant private infinity pool glide into one another to form extraordinary platforms floating out into nature. With the fourth wall entirely absent, Jade Mountain’s sanctuaries are stage-like settings from which to embrace the full glory of St Lucia’s Pitons World Heritage Site and the Caribbean Sea. Jade Mountain has set a new standard in the Caribbean whether it is for modern design, luxury living or unique resort and guest service experiences.Wrapped around an infinity pool with a dazzling kaleidoscope of colors, the Jade Mountain Club restaurant caters exclusively to resident guests, celebrating James Beard Award winner Chef Allen Susser’s “Jade Cuisine.” Hovering in space above the Jade Mountain Club is the Celestial Terrace, perfect for sunset cocktails or star-gazing.A wide range of spa services can be enjoyed in the privacy of the Jade Mountain sanctuaries or at Kai en Ciel, Jade Mountain’s boutique spa and fitness studio. The resort major domos and a dedicated resort team ensure outstanding service around the clock.Guests may enjoy the exclusivity and privacy of Jade Mountain plus access to all of Anse Chastanet’s facilities and services: Nestled amidst a lush tropical 600 acre tropical estate with two soft sand beaches bordering pristine coral reefs, Anse Chastanet is right in the heart of the island’s marine reserves with St. Lucia’s legendary twin peaks, the Pitons, as the dramatic backdrop.The active will enjoy the resort’s amazing range of adventure facilities. Facilities include 4 restaurants & 3 bars, professional spa, PADi 5* scuba centre, water sports with kayaking centre, 12 miles of private biking and hiking trails with mountain bike rental, sailing yacht, 3 boutiques, library and art gallery.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Rooftop bar
Tennis court
Bicycle tours
Shuttle bus service
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Adults only
Rooftop terrace
Concierge
Gift shop
Mosquito net
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Bath / shower
Safe
Seating area
Sofa
VIP room facilities
Iron
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, French, German
1206Reviews193Q+A100Room tips
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Pghgrl wrote a review Sep 12
1 contribution1 helpful vote
Treated like royalty in a room (they call them sanctuaries which is truly appropriate) with two walls and an unobstructed view of the Pitons for which St Lucia is famous is your third “wall”. The sanctuary also has an infinity pool with a view and a separate patio. The food is scrumptious and your team of major domos do everything in their power to fulfill your every desire. We were greeted with a gorgeous bouquet of fresh tropical flowers and champagne chilling in ice. They can arrange activities for you either at the resort or elsewhere on the island. Perfect for honeymoon or anniversary trips. I’d give Jade Mountain eleven stars out of ten.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pseudoLK wrote a review Jun 2022
North Carolina100 contributions25 helpful votes
+1
Hotel's Favorite
We’ve been home exactly 1-week after a 6-night stay at Jade Mountain. It was spectacular. This was our first time in St. Lucia, but we travel to the Caribbean at least twice a year. We booked one of their promotional packages almost a year in advance for our 10th anniversary (5-nights for the cost of 4-nights). Friends tried to join us last minute, but the hotel was sold out during our stay. We opted against the Romance Package because we felt we wouldn’t do many of the included excursions. However, we did opt for the All-Inclusive option. Here’s our experience and recommendations (this is long): Room: My husband wanted a Moon category, however after doing some research and looking at the various options I chose the Star Room and requested JE2 or JD2 prior to arrival. We got JE2. We loved the location on the top level (tip: the shuttle stops at both the A and E levels). Great view of the ocean and Pitons, but no sunset view in this room (I believe only the Sun rooms with a -1 ending will have a sunset view). It is a very large Star room with a big pool and sunny patio area. This room has great light throughout the day and a constant breeze. The other Star rooms are mostly on the A-level, but there is one on every level. We loved JE2 and we would request it again (but next time we may opt for a Sun room). The butlers or majordomos are fantastic. They quickly answered our calls and even retrieved my phone for me when we went to the beach and I forget it in our room. Mosquitos weren't a huge issue, considering the room is open. But they are there! The hotel provides a natural spray repellant. However, that didn't work for us. I brought my own Off repellant with DEET. That worked. Arrival: We chose the helicopter transport on arrival to avoid the road and start our vacation quickly! Luckily, we had a minimal wait at the airport. One couple had arrived right before us and the other couple was on our flight (6 passengers in total). It was our first helicopter ride and it will be our last! It’s a quick ride, but it soon started to rain. The helicopter was extremely bumpy and kept dramatically dipping and dropping in elevation. Luckily, I could not see the pilot, but my husband was sitting right behind him and watched him do paper work with the joy stick propped between his legs the entire flight. We chose the luxury car service for departure. I took a Dramamine before we left (just in case). I feel the Owners could easily pave that stretch of road, but nevertheless, it was an enjoyable drive. It’s not as bad as other reviews indicate. Food: Food at the Jade Club was fantastic. Not Michelin star, but close. We enjoyed every meal. It was a lot of food and we honestly could not eat as much as we wanted to! The all-inclusive package is still worth it, especially if you drink alcohol (if you don’t drink, then you’re better off with the MAP. We were full off 2 meals and struggled with the 5-course dinner. My husband started skipping lunch so he could indulge more at dinner). We enjoyed breakfast in our room twice, but we preferred to eat in the restaurant. We had dinner reservations at 6:30pm almost every night and by the time we arrived at 6:30 there were always 3-5 other couples already there (arrive early for an optimal view or table). By 7 or 7:15pm it was dark. And a special nod to Kimran, a server at Jade Club. He provided excellent service and offered recommendations for food and wines by the glass (the wines offered by the glass were very good). Food on the beach is also good, but more limited options. We made it to the Beach Restaurant on our last day and loved the fish & shrimp skewer (the fish was cooked perfectly) and the curry fish roti. We also booked the Lionfish Dinner on Friday night (at Anse Mamin Beach). This was a great meal, plus we helped safe the reef and they gave us a cook book at the end. We preferred the service at the Anse Chastanet beach (usually quick), but we preferred the ambience at Anse Mamin. The first 2 days at Anse Mamin, there were no other guests before noon. However, there were times when they had several guests (locals and hotel guests) and they were extremely busy. Excursions: We did the Jazzy Sunset Cruise. Fun. Lots of cocktails flowing. 20 couples on a double decker boat (there was plenty of room to spread out). The Plantation Tour with Meno is a must do (it’s free)! Don’t miss snorkeling. We ventured out once for a half day day to visit to the volcano mud baths, mineral baths at Jerusalem Falls, the Botanical Gardens, lunch in Souffriere, and snorkeling at Sugar Beach. We opted to book this one on our own with a local named “Simon Says”. He picked us up by boat and took us to Souffriere, then we drove from there. There was one other couple from Anse Chastanet who joined us. He actually approached us on the beach our first day and I did some research before we booked. It was a great tour. The other couple had gone with him on a hike up the Pitons the day before. I chose not to book through the hotel because my initial goal was to see the Superman Waterfall or Sapphire falls. The hotel would not book those, but Simon Says also persuaded me away from them (I believe because they are privately owned. So if you want to see those, contact the Owners directly). Yoga: don’t sleep through the daily yoga. The two instructors are fantastic. I’ve practiced yoga for 20 years (including in NYC for 10 years) and these teachers are great! Their styles are very different, so be sure to try both instructors. Also, I had a fantastic 1.5 hour massage and facial in the Spa by Theo. It was the "Forget the World" treatment. I opted not to do this treatment in my room so that my husband could enjoy the room without me (he refused to get a massage). The Spa is small, but it was quiet throughout my entire treatment. Conclusion: it is pricey, but certainly memorable and worth it for a special occasion. We will be back, not annually, but likely for our 15th (or 14th anniversary).
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Date of stay: June 2022
Value
Location
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Room Tip: There are canvas beach bags in the room which you can keep! Don't miss the free activities:...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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michael wrote a review Sep 8
Kansas City, Missouri4 contributions
This place is like something from a dream. The architecture is unbelievable and the rooms may be the nicest we’ve ever stayed in. Although it’s generally perfect for romantic get aways and honeymoons, we had an incredible 3 person family trip there full of scuba diving (world class dive shop at their beach), yoga every morning on the top floor looking at the Pitons, kayaking glass bottom kayaks, fishing, swimming in our pool in the room, awesome food that they grow there at their farm, chocolate making (they also grow), and incredible spa experiences (couldn’t recommend Chamu enough 🙏). 11/10
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa Gaston wrote a review Aug 2022
Nashville, Tennessee13 contributions
+1
Our expectations were sky high after reading a number of reviews and Jade Mountain did not meet but exceeded our expectations! The service is second to none and the views are breathtaking. Our room was an open concept which brought the beautiful outdoors inside. The climate is ideal for this. Every meal was a culinary delight and beautifully presented. Most importantly, the Domo’s and staff felt like family. Their kindness and attention to detail will never be forgotten. This was a trip to celebrate our anniversary and we left with a gift - new friends and an experience to last a lifetime. We will be back!!
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Consider the helicopter transfer from the airport to the resort - a great experience!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steph9233 wrote a review Aug 2022
Burke, Virginia14 contributions2 helpful votes
+1
Beautiful location and outstanding service. The scenery is gorgeous. No wall facing Pitons. Private infinity pool. Spa tub with bed with mosquito net. Everything is open including the bathroom. Meals are optional in your “sanctuary”. Cell phone provided to your 4 butlers. You can call 24/7.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jon wrote a review Jul 2022
Rochester, New York3 contributions4 helpful votes
+1
Jade Mountain (and Anse Chastanet) are truly magical properties. We stayed at Anse Chastanet for our honeymoon in October, 2012 and returned to stay at Jade Mountain in February, 2022. Food - 5/5 - the food is nothing short of spectacular at Jade Mountain. Each restaurant features a varied and delicious menu. The burger at Anse Mamim beach remains amongst the best I have had to this day. Beach - 5/5 - GORGEOUS black sand beaches in a swimmable and calm protected cove with word-class snorkeling at the nearby reef. Ample space and lounge chairs. Incredibly attentive staff. We spent every day we were not exploring the island enjoying the beach. It never disappointed. The beach can be a long walk from the room, with many steps, but the property provides excellent places to stop along the way. And the journey is 100% worth it. Activities - 5/5* - asterisks because it is a very quiet property. You do not go here for a swim up bar and pool volleyball. However, there is the plantation tour, jungle bike rides, snorkeling, kayaking, yoga, afternoon tea, and other activities throughout the day. And there are excellent local bands every night. St. Lucia also offers exceptional excursions beyond the resort - scuba diving, mud baths and volcanic springs, zip lining, catamaran cruises, and many more activities. Accommodations - 5/5 - this is why you choose this property. The rooms are spotless and filled with gorgeous furniture. Every room features an open fourth wall and in Jade Mountain an exquisite view of the Pitons. We spent hours in our room infinity pool staring at imagery that belongs on a postcard. You have to see it to believe the beauty. Nature does wake you in the morning, but you’re glad to not miss a minute of the day. Amazingly with an open air room we never experienced any issues with temperature or bugs. Staff - 5/5 - everyone at Anse Chastanet and Jade Mountain are incredible. Some of the friendliest and most helpful individuals I have had the pleasure of meeting. Always welcoming you with a smile. Always going that extra step to make your stay beyond special. If you are considering Jade Mountain (or Anse Chastanet) as a destination I cannot recommend it highly enough. We hope to return many more times.
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Date of stay: February 2022Trip type: Traveled as a couple
Room Tip: The transfer from the airport is ~ 60 minutes. The last part of the road is very bumpy. The...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JMGJD wrote a review Jul 2022
JMGJD79 contributions24 helpful votes
We had a fabulous 4 night stay in a Galaxy suite at Jade Mountain. We’ve been wanting to stay at this hotel for a few years now but for various reasons never ended up booking the trip. This time around we were looking for a quiet, beautiful, easy to get to destination for a quick getaway and we are so glad that we finally made it to Jade. Our suite was truly incredible. We’ve stayed at many amazing hotels and resorts over the years and this one is definitely at the top of our list. The views were magnificent- the majestic Pitons on one side and the ocean on the other. Between the room being open air from the 3 wall concept, the incredible views and the large infinity pool it was actually “hard” to want to leave our suite to spend time on the beach, which was a first for us considering we were on a Caribbean vacation! The food was great- as one other reviewer said it was not quite Michelin star but close to it. We ate at Jade Mountain club for most of our meals but had one lunch at the “famous” burger restaurant at Anse Maman beach one day (it was very good). The service at the resort was outstanding- from the major domos to the wait staff to the housekeepers. They literally go out of their way to make sure guests are happy. We had two great massages at the spa, which was small but comfortable and air conditioned (although you can have the treatments in your own suite as well). We didn’t spend much time at the beach but both beaches had nice lounge chair set ups and beach service. We did a tour to the “Superman waterfall” one day (booked it privately, not through the hotel) and it was great but otherwise we stayed at the resort because this was just meant to be a quick and relaxing trip for us. We were worried about the heat (with it being July and not having AC) and bugs (since the rooms have one wall entirely open) but both fears were mostly u warranted. We did wear big spray and slept with the mosquito netting on (this worked! Neither of us got a single bite throughout our stay). Yes, at night if you leave bathroom lights or other lights on they could attract the occasional moth or insect but it wasn’t anything horrible. As for the no AC, there was generally a nice breeze to keep the temperature comfortable and the hotel gave us an extra stand up fan for our bed when we slept. The pool temperature was perfect for cooling off during the day and the only times we felt overheated was when the sun was setting and shining directly into our suite while we were getting ready for dinner. Keep in mind we were visiting during the hottest time of the year. This hotel is certainly not for everyone- you have to be okay with having no AC and being woken up by birds chirping in the mornings and of course the whole “open air room” concept but the trade off is sleeping under the stars, listening to the sounds of nature and looking out onto the most spectacular views in daylight all in extremely luxurious and completely private accommodations. Speaking of privacy I had read other reviews that complained about the toilet not being closed off behind a door or in the middle of the room but in our suite it was very private. Although there was no door to close it off as long as your significant other does not come up the stairs to the shower and sink area you have total privacy. One other thing- we had read other reviews that talked about the absurdity of the communal pool being in the middle of the restaurant. Although we had no need for the communal pool we did find it strange that it’s in the middle of the restaurant so we asked about it. It turns out that the restaurant is located in what would have been the equivalent of the resort’s presidential suite. However in order for the resort to receive a 5 Diamond rating they needed to have a restaurant and the only place they could add a restaurant was to what would have otherwise been a two story suite. We were told that if guests want to use that pool they need to use it during designated times when they restaurant is closed for service so you will never find guests using the pool when you are eating at the restaurant!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dave B wrote a review Jul 2022
1 contribution
We just ended a five day visit to Jade Mountain. We picked the all inclusive package and spent three days in a moon sanctuary in two days a Galaxy sanctuary. Tony, Greg, and Christus were our Major Domo‘s. We must say hat tthey lived up to their reputation in every way. The accommodations, the cuisine in the service were off the charts. The galaxy sanctuary is often rated as one of the best resort rooms in the world. It sounds like we are gushing over but believe me, we would not leave a review this great if it were not well deserved.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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masaccio wrote a review Jun 2022
Huntingdon, United Kingdom1909 contributions819 helpful votes
This is our fourth trip to St Lucia having stayed at a wide variety of resorts, and this time around Sugar Beach and Jade Mountain. Sugar Beach repeatedly called Jade Mountain “our competition” when we mentioned where we were going next, but they don’t even play in the same league. Jade Mountain is far and above a better resort. Service at Jade Mountain is world class - the kind of service you get at swanky London hotels where royalty likes to stay. Everybody in the resort consistently thinks not about policies and procedures but how best to enhance your stay. It’s been said many times in reviews how much value the Majordomos add, and after a lacklustre Sugar Beach butler experience I did not expect much. They brightened up our day constantly and nothing was ever a problem. Forgot something on the way to the beach? Don’t worry, it’s just a phone call away. We ate every night of our 5 nights in Jade Mountain Club and with the exception of one dish I foolishly asked to be made more spicy, everything was exceptional and as good as the best food we have eaten anywhere in the Caribbean. Bar service is also outstanding: no cocktail seems to throw the bartender off, and Leon passed on some great tips for switching out spirits for rum in our favourites. House wines are excellent and I never thought of the need to stray from our AI plan once. Our room was a Star Suite and was every bit as spectacular as we had hoped. We had asked for a high room as my wife has painful arthritis, and on arrival they were prepared for this but suggested instead we stay at the A level as it was the same level as the shuttle. You can see the Pitons very clearly from these rooms (you can see them from the jacuzzi level for that matter) and they were spot on about access. If you are worried about the number of steps, just let them know and you will be shuttled everywhere including to the beach and restaurant. Food on the beach is also excellent, and don’t miss Anse Mamin (the so-called burger beach) which is often quieter and has an easier entrance to the water with no stones in the sand. Snorkelling is far superior over by the scuba centre though. Service on the beach was excellent though our second day on Anse Mamin, the yellow flag thing didn’t work as they were backed up with visitors wanting lunch. I had very much expected this to be a once-in-a-lifetime visit but I am certain we will end our next stay in St Lucia here.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ysj1215 wrote a review May 2022
16 contributions31 helpful votes
We just returned from our 5-night stay. It was dreamy - the sanctuary, views, and service were all outstanding. Our major domos were so helpful and hospitable with every aspect of our stay, and every staff member we interacted with was extremely nice. I wouldn't stay at this resort unless you are booking a room with the pool. The beach is very far away, and there is no common pool onsite (there is one technically, but it's inside the restaurant and I didn't see anyone ever use it). We loved our private pool and the view of the pitons from it, and it was definitely worth the splurge. Unfortunately I cannot rate this resort 5 stars for a few reasons. First, I was super underwhelemed with the whole dining experience. I've had much better experience at other 5-star resorts. The food is not bad, but very interesting. I tried a few Asian dishes and they were very...inventive, to put it nicely. All the western dishes were too salty for my taste. My main issue is that the food quality was inconsistent. I got the same dish twice because it was very good the first time, but it was too salty the second time and I couldn't finish it. I ordered the same cocktail on two different nights and got two entirely different drinks. Another issue I had is the lack of attention to detail. I would get served soup without a spoon, I would get food before silverware, etc, which I wouldn't expect from a 5-star restaurant. Also, the service is extremely slow. Plan for your meals to be 2 hours long and plan accordingly if you have activities scheduled. One morning we sat down for breakfast at 7:55 and didn't get our first bread until 8:40. Second, the beach is not private. You will have to share the beach with non-resort guests and beach vendors. We enjoyed hanging out in our private pool more. Last point, this is not a non-smoking property, and all the rooms are open so you will smell cigarettes. We kept smelling cigarettes while we were in our private pool and it was very unpleasant. Besides the few issues, the vacation was perfect and I appreciate all the Jade Mountain staff who made us feel at home.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$1,350 - $2,214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jade mountain hotel, hotel jade mountain, jade mountain st lucia
LOCATION
CaribbeanSt. LuciaSoufriere QuarterSoufriere
NUMBER OF ROOMS
29
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Frequently Asked Questions about Jade Mountain Resort
Which popular attractions are close to Jade Mountain Resort?
Nearby attractions include Pitons (2.6 miles), Zaka Art Cafe (2.2 miles), and Anse Mamin (0.5 miles).
What are some of the property amenities at Jade Mountain Resort?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Jade Mountain Resort?
Top room amenities include a minibar, a refrigerator, and a desk.
What food & drink options are available at Jade Mountain Resort?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Jade Mountain Resort?
Yes, free parking is available to guests.
What are some restaurants close to Jade Mountain Resort?
Conveniently located restaurants include Treetop Restaurant and Bar, Jade Mountain Club, and Martha's Tables.
Are there opportunities to exercise at Jade Mountain Resort?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Does Jade Mountain Resort have an airport shuttle?
Yes, Jade Mountain Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Jade Mountain Resort have airport transportation?
Yes, Jade Mountain Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jade Mountain Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Jade Mountain Resort?
The staff speaks multiple languages, including English, French, and German.