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Sugar Beach, A Viceroy Resort

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Sugar Beach, A Viceroy Resort
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1,192 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Beach, A Viceroy Resort
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Showing 1,157: English reviews
Boston, Massachusetts
Reviewed February 12, 2017

My husband and I just came back from a week at this beautiful, lush, superior resort. Upon our arrival we were introduced to one of three butlers who graciously attended to our every need. Each of them - Nyson, Sherman, and Sean - could not have done a better job of helping to make this one of the best vacation...

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5Thank TTRosieTR
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day It is always a pleasure to read reviews such as yours and to know our team members helped to make your stay at Sugar Beach, A Viceroy Resort so very special. Your comments will be shared with the entire team, especially the butlers who did such a great job looking after you, to highlight the important role they...

Tennessee Ridge, Tennessee
Reviewed February 11, 2017 via mobile

My husband and I stayed at Sugar Beach for 2 nights to end our relaxing get-a-way. We arrived early to check-in and they immediately served us a complimentary cocktail and took our bags to await the shuttle to our room. After only waiting a few minutes they upgraded our room to a villa and we met our very accommodating butlers...

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1Thank Brooke G
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We appreciate you taking the time to share your feedback about your stay at Sugar Beach, A Viceroy Resort. While it appears on balance you had a wonderful stay, we appreciate you highlighting the areas that were of concern to you. Your comments about the Bayside Restaurant will be shared with our food and beverage team to encourage...

Newton, Massachusetts
Reviewed February 11, 2017

Beautiful property. Superb service. The room we had, a luxury cottage,had fabulous view, very large, very quiet. The landscaping is perfect. The beach has plenty of room, very quiet water, snorkeling pretty good. The food-the basic bayside was very good, the sushi at Cain excellent, But the GREAT ROOM blew us away. We are foodies, and this place was fabulous....

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1Thank elschildkrout
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your glowing comments about your recent stay at Sugar Beach, A Viceroy Resort. We are delighted you enjoyed everything about the resort from the stunning rooms to the delicious food and gorgeous location. We hope to welcome you back soon. Best regards, André Boersma General Manager

London
Reviewed February 9, 2017

The villas are stunning, spacious and feel like a home from home (just with a butler and pool!). Great variety of food and the tuk tuk drivers were hard working and good humoured. The service on the beach, by the pool and in your rooms was at the top level and we would love to return.

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1Thank Nicole R
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day Thank you for sharing your glowing comments about your recent stay at Sugar Beach, A Viceroy Resort. We are delighted you enjoyed everything we had to offer. We can’t wait to welcome you back. Best regards, André Boersma General Manager

Toronto, Canada
Reviewed February 9, 2017 via mobile

We are renting beach chairs here for the 5th day. Staff told us on the first two days we can rent chairs any row we want, on the 3rd day they told us it has to be any row except of first row and other days they told us we can rent only last row since we are non guests...

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1Thank Renechka
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, It is always disappointing to read reviews such as yours. Clearly we need to do some refresher training when it comes to how we manage and approach non-resident guests who choose to spend times at Sugar Beach—not to mention those who choose to spend consecutive days patronizing our bars and restaurants. Comments such as yours are extremely rare...

London, United Kingdom
Reviewed February 9, 2017 via mobile

Booked here for 10 nights and was rewarded with a building site view (see below - despite hotel being well below occupancy), mosquitoes in daily and nightly abundance despite complaints, a shuttle service that frequently took 10 minutes and once took 25 minutes, limited dining options (10 days was way too long), a "round the clock" butler service that is...

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2Thank David A
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, I would like to take the opportunity to apologise for the experience you have described in your review. It is unfortunate that you were allocated a room close to one of the new Residences that are being built at the far southern end of the property. There is currently no building work going on, but we completely understand...

Birmingham, Alabama
Reviewed February 5, 2017

We had heard great things about Sugar Beach and yet it surpassed all our expectations. This is a high end luxury resort and worth every penny of it. The location between the Pitons is incredibly beautiful, the beach is huge, the water is calm and clear blue. Views from various areas around the resort can't be beat. We stayed in...

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3Thank JD42017
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to post this overwhelmingly positive review of your stay at Sugar Beach, A Viceroy Resort. On behalf of the entire team, we are delighted you enjoyed your time with us and look forward to welcoming you back in the not too distant future. Best regards, André Boersma General...

Brough, United Kingdom
Reviewed February 4, 2017

We stayed in a luxury villa at this amazing resort. We had a large plunge pool and a large private sunbathing deck with a outdoor seating area, all set in beautiful gardens with a view of the sea. I can't praise this resort enough. This was our fifth visit. The butlers are unobtrusive, you contact them via a designated cell...

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2Thank Denhalka
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, First and foremost thank you for once again choosing Sugar Beach, A Viceroy Resort for your vacation. We know how precious vacation time is and we are grateful that you visited for a fifth time and were still impressed by our beautiful villas and attentive service. Your comments will be shared with the entire team and your butlers...

Sevenoaks, Kent, England
Reviewed January 30, 2017

We stayed for 10 days in a Luxury Cottage. This was our third trip to Sugar Beach, and the best yet. The service from the St Lucian staff was absolutely first class. A perfect combination of friendliness and professionalism. The Cottage was beautiful with a lovely view. The facilities are first rate. The food is always good and occasionally great.

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5Thank Wlatt
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, First and foremost, thank you for once again choosing Sugar Beach, A Viceroy Resort as your vacation destination. We truly appreciate your loyalty and business! We are all delighted that your third visit did not disappoint and that your third visit did not disappoint and that you once again enjoyed our superlative location, accommodations and the service provided...

Hampshire UK
Reviewed January 29, 2017

From the very start of this holiday experience I knew it would be something different something to cherish & remember. In fact our visit was July 2016!! I didn't want to leave go of these memories & give them to someone else. At the resort we were greeted by our Butler who carried out his work so unobtrusively & in...

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1Thank VivHampshireUK
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your glowing feedback about your stay at Sugar Beach, A Viceroy Resort. We are delighted that you enjoyed your holiday and that our team members went the extra mile to ensure you had the most relaxing and memorable stay possible. I am sorry that the unacceptable behavior of a few other guests and a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $403 - $1,173 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Family Hotel in Soufriere
#3 Top resorts Hotel in Soufriere
#4 On the Beach Hotel in Soufriere
#4 Spa Hotel in Soufriere
#4 Romantic Hotel in Soufriere
#5 Luxury Hotel in Soufriere
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Questions & Answers

Here's what travelers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travelers.
139 questions
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Southwest Oklahoma
8 months ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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  • after a brief rain shower.. i say BRIEF.. b/c you get sun 80% of the time
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5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question