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Sugar Beach, A Viceroy Resort

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Sugar Beach, A Viceroy Resort
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1,173 Reviews from our TripAdvisor Community

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Showing 1,139: English reviews
Paradise Valley, Arizona
Reviewed May 25, 2016

We arrived on a cruise ship and had a private taxi driver take us here for lunch. It was a very beautiful, serene setting on the beach. Lunch and service was very good. There is a small "public" area on the right side of the resort beach that rented chairs, etc. but we didn't stay. If we did, we would...

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Helpful?
1Thank Justsayin85253
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, On behalf of the entire team, I would like say how happy we are that you enjoyed your short visit with us, and thank you for providing us with your feedback. We are happy to know that you enjoyed our resort and everything that we offered. I will pass on your glowing comments to team and let them...

Michigan
Reviewed May 24, 2016

This resort is absolutely beautiful. The location is perfect between the 2 Pitons. We stayed in Villa 705 which was both secluded and had view of beach, Pitons and ocean. The landscaping is thick and beautiful. The Villa was huge, large everything, closet, bathroom, shower, bedroom. The outdoor shower and levitating TV were cool bonuses. Service was impeccable, everything was...

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3Thank rbrown160124
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to provide your feedback about your recent stay at Sugar Beach. We are genuinely concerned with every guest experience and do all we can to ensure that the services and amenities that we offer provide great satisfaction to our guests needs. I am pleased that you enjoyed our...

Dallas, Texas
Reviewed May 24, 2016 via mobile

This is was technically our 2nd visit to this resort as we honeymooned here when it was the Jalousie Plantation in 2006. Viceroy Sugar Beach has taken this resort to an entirely new level. We are avid travelers and can say with confidence that this is truly a "premium" resort in every sense of the word. This place is as...

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2Thank ktp-dfw
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments. I am so pleased that you opted to stay with us again. We are happy that you acknowledge and appreciate the way we have changed the image of Sugar Beach. We are pleased that you had a wonderful experience and that you were happy with the high level of service, facilities and...

Sevierville, Tennessee
Reviewed May 18, 2016

We stayed in Villa 505. This was a pretty private villa for the most part. There are partial views of the water. The room was equipped with what we needed. It's nice to have outlets for US plugs. Coffee, water and some other drinks are included in the mini bar. My only cons are, Concierge doesn't answer your emails when...

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Helpful?
1Thank Sue S
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your recent stay at Sugar Beach, A Viceroy Resort. We are glad that you had a wonderful time with the exception of the disappointments you have highlighted, particularly those regarding your email communication with our Concierge team. I would like to apologize for the inconvenience caused and the fact...

Boston, Ma.
Reviewed May 16, 2016 via mobile

Excellent in every way,,, especially all the local staff who make this paradise what it is! It is a dream land!!pools ,,, best beach,,, great setting,,, sunsets,,, Better than great Villas with private pools,,,awesome breakfast veranda,,, yum,,,, excellent massages in the rain FORREST the best people!!! I twisted my ankle badly and everyone at Sugar Beach rushed in to help...

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1Thank john f
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about your stay at Sugar Beach. Based on the experience that you have described, it is clear that you enjoyed your time with us and that our beautiful resort exceeded your expectations. We are glad that you have returned home with such warm memories of your stay. Once again, your feedback is...

Reviewed May 16, 2016 via mobile

Got scammed multiple times ever since day one when we checked in and they pretended we did not prepay for our rooms despite all the evidence that was provided. The butlers and doormen are great, every one else is so rude. Our air conditioner did not work for 2 days (including night of wedding) in a $1800 room, no one...

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7Thank bebe j
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, I am shocked and surprised to read your disparaging and inaccurate comments on this forum. I am truly saddened to see this posted, considering the time we spent together discussing your experience before your departure. Not only are your accusations unjustified and an untrue reflection of the level of service that we offer at Sugar Beach, A Viceroy...

Cincinnati, Ohio
Reviewed May 16, 2016

If I could dream up the perfect caribbean resort, this would be it. It is absolutely beautiful. The location is perfect. The views are amazing. The landscaping is lush and never predictable. Our cottage was one of the most beautiful accommodations I've ever seen. Service was impeccable: attentive, kind, friendly. The grounds, rooms and service could not be better. My...

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3Thank LGP6868
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your Sugar Beach experience. I would like to take the opportunity to apologize for your disappointments with our Food and Beverage offerings and prices. We are continually looking for ways to improve our culinary offerings and to ensure that we provide value for money and dishes that satisfy the myriad...

London
Reviewed May 16, 2016

We had 7 nights here. Overall it was very good.The room was good with comfortable sitting room area, good bathroom amd decent bedroom. We were booked a Superior Luxury Cottage that doesn't seem to exist. I think we were in a Superior Luxury Cottage. It's a shuttle ride to the beach, pool and restaurants which is a bit of a...

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3Thank 58marco61
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting your feedback about your stay at Sugar Beach, A Viceroy Resort! I am delighted that most of your stay was amazing and enjoyable. We appreciate you highlighting the areas that cause you some concern and failed to impress. We regularly review our service standards to ensure that the best possible service is always delivered...

Larchmont, New York
Reviewed May 12, 2016

We chose this resort based on it's splendid location, views , beach and facilities. The food at the Bayside and the Sushi bar was quite good and the service was attentive and friendly. We loved our cottage 506, it was absolutely elegant and perfectly positioned to enjoy a fabulous vista on the sun setting while in your own plunge pool....

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3Thank worldly57
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We are pleased that you made Sugar Beach your chosen vacation destination. We are committed to providing a high level of service to all of our guests and we are pleased we met and exceeded your expectations. Our staff will be very happy with your comments. We hope to welcome you back to Sugar Beach in the not...

Leeds, United Kingdom
Reviewed May 11, 2016 via mobile

We are in the middle of our idyllic holiday at Sugar Beach. The whole experience is amazing and worth every penny. Today on the beach a staff member asked us for feedback. We both thought the outstanding feature here are the staff. Everyone is warm, friendly and cannot do enough for you. When you arrive they greet you with "Welcome...

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2Thank happysuitcase123
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking time out from your Sugar Beach holiday to post these comments. We are delighted that you are enjoying your stay thus far and that the courtesies and services you are experiencing are positively contributing to a relaxing stay. We really appreciate your comments. Do let us know if there is anything further we can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $402 - $2,701 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Family Hotel in Soufriere
#3 On the Beach Hotel in Soufriere
#3 Top resorts Hotel in Soufriere
#4 Romantic Hotel in Soufriere
#4 Spa Hotel in Soufriere
#4 Luxury Hotel in Soufriere
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Questions & Answers

Here's what travelers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travelers.
133 questions
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Southwest Oklahoma
6 months ago

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Questions? Get answers from Sugar Beach, A Viceroy Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Luxury beach bungalow”
 of 5 bubbles JJarvis_12, 2 days ago | Read review
“We stayed in 611 which was amazing for couples.. full privacy from EVERYONE..”
  • after a brief rain shower.. i say BRIEF.. b/c you get sun 80% of the time
 of 5 bubbles andyhK2789YB, 4 days ago | Read review
“All rooms seem to have ocean view. Preferred a closer ocean view as it let more light in and was closer to the amenities of the hotel.”
 of 5 bubbles 325lorik, 4 days ago | Read review
“Any room is perfect”
 of 5 bubbles seri0ustravel, 1 week ago | Read review
“We loved 506. I would avoid beachfront since you have other guests tromping by.”
 of 5 bubbles mf3307, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question