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Sugar Beach, A Viceroy Resort

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Sugar Beach, A Viceroy Resort
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1,024 Reviews from our TripAdvisor Community

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Showing 999: English reviews
Douglas, Wyoming
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed March 11, 2016

If you're planning a trip to St. Lucia, the best place to stay is definitely Sugar Beach! I had wanted to visit St. Lucia for some time, but getting there is a bit cumbersome. Determined to make it work for our anniversary trip, I bought the air and started researching properties. I was two clicks away from staying at Hotel... More 

Helpful?
2 Thank klkoss
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your feedback about your holiday experience at Sugar Beach. On behalf of the entire team, I would like to say how delighted we are that we met and exceeded your expectations. We are committed to making holiday experiences fulfilling and memorable by providing first class services and amenities. Once again, thank you for your... More 

Bellingham, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 7, 2016 via mobile

It was perfect! Residence homes are gorgeous, infinity pool was a dream! Everything was outstanding. Loved my beach wedding!! Loved my taxi driver DAve Charles taxi. He picked us up from airport and brought us to sugar beach. Also took care of us during our 10 day stay and showed us the entire island. Magic!

Helpful?
2 Thank liloette
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Congratulations on your marriage and thank you for choosing Sugar Beach as the location for exchanging your vows. We are passionate about delivering the best possible service to our guests and happy to hear that you had no regrets about choosing our resort for your special day. Our team is truly amazing and will be delighted to hear... More 

Northants
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed March 7, 2016

Ok so St Lucia is maybe one of the most beautiful islands in the world OK so Sugar Beach is probably the most beautiful resort in St Lucia Yes the staff are just the nicest, most upbeat and helpful you could want Fair enough the accommodation (complete with butler assistance ) is very good So, why only average ( I... More 

Helpful?
3 Thank Roger L
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post your comments about your recent stay on TripAdvisor. I am sorry that the prices for menu items and other services did not meet your expectations. We continually review our pricing to ensure it is competitive with other hotels on the island and regionally throughout the Caribbean. Many of the items... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed March 7, 2016 via mobile

We visited the resort as it is in a beautiful location between the two pitons with one of the nicest beaches. The beachside restaurant thoroughly underwhelmed us. Poor service, expensive and they gave my wife a chicken wrap with pesto in it despite telling them about her nut allergy. They did not seem to recognise the severity of this incident... More 

Helpful?
3 Thank Greavesy85
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your comments about your day visit to Sugar Beach, A Viceroy Resort I am sincerely sorry that our team members failed to acknowledge your wife’s serious nut allergy. This simply should not have happened. We are aware how serious this can be. Your comments will be discussed with the restaurant... More 

Level Contributor
132 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed March 4, 2016 via mobile

Disappointing lunch in that service was poor and food unexceptional yet pricey. Also, because the dining area by the outdoor grill was close to the public dock, there was little exclusiveness in that section of the beach. Ladera, the resort immediately above it, which has beach privileges at Sugar Beach, is a much better choice. Better yet, rent your own... More 

Helpful?
Thank RittSq
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your visit to Sugar Beach. I am sorry to hear that you were disappointed with lunch and the prices charged. Based on what you have described, Sugar Beach, A Viceroy Resort was not the place for you. Thank you for your comments. Perhaps a return visit in the future might help to... More 

New York City, New York
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed March 4, 2016

Overall we had an amazing experience. I have been to a few Caribbean islands and St Lucia is definitely one of my favorite islands now. The hotel was great- I would definitely consider it the top resort on the island. This is the third Viceroy property that I've stayed in and it was worth every penny. The villa was stunning,... More 

Helpful?
2 Thank Slavyana S
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your comments regarding your recent stay at Sugar Beach, A Viceroy Resort. As a Viceroy Hotel Group traveller, your feedback is especially important to us. I am pleased that overall you had a wonderful stay. Once again, thank you for your comments, recommendations and loyalty. We hope to welcome you back soon. Regards, André... More 

London, United Kingdom
Level Contributor
216 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
5 of 5 stars Reviewed March 3, 2016

The views are stunning & the beach is gorgeous nestled between the 2 beautiful pitons. Fantastic villa accommodation dotted around the hillside, but camouflaged in such a way as not to detract from the fantastic views. Loved the way your "butler" welcomes you, makes all your restaurant reservations & generally looks after you throughout your stay. The resort's internal transportation... More 

Helpful?
Thank Tony C
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to share your comments following your recent stay Sugar Beach, A Viceroy Resort. We are known for the world-class accommodation, facilities and top-flight service that we deliver to our guests. We are thankful that we had the opportunity to share this experience with you. I am sorry about... More 

Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 3, 2016

My arrival was done by the resort Buttler Malake, I hope I wrote her name right, She show me the way, had for me a magnificent Banana Daiquiri, I was hungry so I order Room Service a Delicious Tuna fish cooked to perfection and a great cheese plater. I sleep like a king, and I say in bed late to... More 

Helpful?
Thank idelfons
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about your recent stay at Sugar Beach, A Viceroy Resort. I will be sure to share your review with the rest of the team and congratulate them for a job well done—especially the individuals who clearly provided those extra special touches that enhanced your stay for all the right reasons. We agree... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 2, 2016

An amazing location. But better management could bring this up to the experience it should be. Main positives are location, great beach and pool, spacious and comfortable accommodation (in villas). Negatives are very disappointing food and service in the supposedly upscale Great Room restaurant. Hotel Chocolat nearby is far better. The Bayside restaurant has a good ambience, but the food... More 

Helpful?
2 Thank markZ4405VL
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your recent stay at Sugar Beach, A Viceroy Resort. We strive to find ways to inspire our guests through the services that we offer. I am sorry that our offer failed to meet your expectations and the glitches and disappointments that you encountered left you disappointed. We are continuously reviewing our service... More 

Dartmouth, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 2, 2016

we have just returned from sugar beach, after a glorious 2 weeks, the standard is very high, food excellent and personal dining fully recommended. Our suite at the sugar mill was lovely, and all of the staff ensured that our trip was perfect and everything was catered for. fully recommend this resort to anyone looking for that special holiday.

Helpful?
Thank linzy27
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, We are delighted that you enjoyed your stay with us, and would like to thank you for providing your feedback. It is gratifying to know that you enjoyed everything we offered. Thank you once again for your review and we hope to welcome you back to Sugar Beach, A Viceroy Resort soon. Regards, André Boersma General Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Gluten Free Options
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $482 - $2,177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 On the Beach Hotel in Soufriere
#2 Top resorts Hotel in Soufriere
#2 Family Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#3 Spa Hotel in Soufriere
#4 Romantic Hotel in Soufriere
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