After looking forward to this trip for a long time and doing a lot of research on the hotel I can assure you it does not disappoint! We had a beautiful beachfront bungalow (#19) which was perfectly located, gorgeous and immaculately clean. The service was perfect and friendly (Lucina,Cysline, Ingrid, Amis, Shayana) to name just a few. The hotel is even more beautiful than the pictures! Food is plentiful excellent and varied. Would highly recommend doing the all inclusive option. Treat yourself to this amazing paradise!!!
This was a really excellent resort. I was a bit nervous at first because it was pretty pricey and you never know if places will live up to the expectation but Sugar Beach really exceeded it. The views were breathtaking and the bungalows were lovely. Our butler- Manaske- was amazing. She was super responsive and even did things we didn't think to ask about. Everyone we met at Sugar Beach was super friendly and helpful. The food was also really good (though at times somewhat comically overpriced by US food price standards) but you know what you are getting into. You come here for the view, atmosphere, privacy, and luxury. We loved every second. Honestly, we were super surprised to see some of the negative reviews. Our stay was incredibly quiet and private. They spray the rooms several times a week for bugs and they will spray extra if you ask (we mentioned in passing that we saw a bug in our room and they immediately went in and sprayed). We saw ONE bug in a week. Considering we were in a rainforest/jungle, I was quite blown away by how clean and bug-free things were. Resorts can't control the local ecosystem so as a reminder to guests, you are coming to a tropical island. You get to see amazing hummingbirds outside your window and breathtaking views. Sugar beach was immaculate and we would 100% stay again.…
No hesitation in giving 10/10 review for this lovely resort. Saint Lucia is a beautiful island and Sugar Beach is a top quality resort. The staff and the service particularly stand out. We had a beachfront bungalow and it is absolutely fantastic. Cannot recommend it enough.
We went to Sugar Beach for our 10th anniversary. The location was everything we could hope for. Our beachfront bungalow was more than we could ask for and highly recommend it. However, the service was slow in all restaurants and the service on the beach and at the pool was less than stellar. We had to seek out staff for towels, ask for service to order drinks and food and it took an extraordinary amount of time to receive drinks. For a 5 star resort we were highly disappointed in this facet of our trip. We did speak to a Manager on the second to last day of our trip and on the last day there was a noticeable difference in the service at the pool. We did do a private beach dinner on our last night on our actual anniversary and it was the best service and food we had our entire trip. We highly recommend that if you do travel to the Sugar Beach Resort. …
This resort is spectacular. The grounds are amazing. We stayed in grand luxury villa and it was huge!!! Almost too big for the two of us, but we made do (: It is hard to get around, about a 2 mile hike to the nearest outside tourist attraction. This hotel is expensive, but it makes sense why. It is a magical and immaculet property. The butlers go above and beyond. Shout out to Makrena and Nayanka!!!
We stayed in room 703 and had the dream honeymoon. Upon arrival, we were whisked away right to the front of our villa and were greeted by our butler, Jeff, alongside a lovely bottle of champagne and rum punch cocktail bar. Our villa was high up on the hill, so our bedroom and living room opened out to our expansive patio featuring breathtaking views of the bay and pitons. We were close enough to the main house that the shuttle took less than 90 seconds to get down to the resort/beaches…but we never waited for more than 3 minutes for a shuttle no matter where we were on the property. We were both very impressed with the shuttle logistics! Further, we were high enough above the resort that our patio was extremely private and quiet, but close enough to hear the live music from below every other night. Upon arrival, we were told that the resort was 98% full, yet we never sat in a line for a restaurant, could always find chairs by either beach or pool no matter what time of day, and drink/food services were exceptionally fast. Any excursion or water sport we wanted to try/book was readily available for us at any time we wanted. We had so many excursions we wanted to try but ended up not booking due to loving the resort so much! We did participate in night snorkeling and a sunset cruise which we highly recommend. We also had a couples massage at the spa, which was fantastic and utterly relaxing. We had the all-inclusive package (recommended by a friend) and HIGHLY recommend it. We tried every restaurant and almost every bar. We were never limited in what we could order at a restaurant and even had a credit for the steak house! All drinks and bottles we ordered were included in the AI. The only charge we ever found could be for more expensive bottles if ordered at dinner...however we still ordered several bottles at dinner and room service that were included. Even room service was heavily discounted and worth the AI package! The food was delicious and fun with enough variations that we were never bored of the menus and never sought to go off-resort for a meal. We were able to book our reservations daily and with ease through our butler. There were several fun events the resorts hosted as well, like a mojito cocktail hour at the South Pier, a local foods buffet one night by the bay with live music, and a chocolate and rum tasting! Our butler, Jeff, and his team were so attentive and friendly. We were able to conveniently reach our staff by the resort-provided cellphone at any time day or night. We made friends with Amis at the South Pier one of our first days who then proceeded to find us most days at the beach and provide us excellent drink and food service. We have never been to a resort where every staff member was so genuinely friendly and welcoming in every interaction. No matter who we spoke with at a meal or in a shuttle, every single person was helpful and ready to provide assistance. Aside from the beauty and excellence of the property, the service sets this resort apart. Overall, the level of excellence with Sugar Beach is unparalleled. We met and saw several other couples visiting our resort/beaches/restaurants from other nearby resorts, which is very telling. We are already planning our next trip back to take advantage of this gem. We highly recommend Sugar Beach for any romantic vacation!! …
I’ve been to many hotels and villas and I must say sugar beach is the best of the best..!! Wow I can write a book about it.. from management to butlers and staff great job..!!! Cornel, Estevan, Iverson, Neil, Toyan, Vernessa, Michaela, Magaran and Paul..!!!
We’ve been here two times and have booked again for October. The setting between the pitons is beautiful. We loved the food and service. Water sports and snorkelling were great. We like the bungalows on the beach. We’d recommend.
I honestly don’t think I could even express how disappointed we were in the food service and the food. Our butler and shuttle drivers were great and nice but all other service was HORRIBLE. The food is just bad and cost a fortune. We literally left the resort everyone night we could to eat.
Having done a lot of all inclusive trips, this was a first for us paying as we go. The resort is immaculate, the gym was state of the art, all the food was very good. Hospitality was top notch and if you can get to the beach for a sunset do it as that is part of the experience. Book early (years early) to get a better deal. It is a very expensive location and trip overall but it is absolutely worth every penny. Hopefully you will leave with a new perspective on your day to day back home, no need to be in a rush all the time and buy more mangos... Also go snorkeling before heading to the float pad, always nice to see the little creatures on the Caribbean sea floor :)