Sugar Beach, A Viceroy Resort
2,194 reviews
#7 of 13 Hotels in Soufriere
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Val des Pitons, Soufriere St. Lucia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#7 of 13 hotels in Soufriere
Location
Cleanliness
Service
Value
Travelers' Choice
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalized butler service. Two stunning white sand beaches, beautiful Rainforest Spa with treehouse treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. Recently named one of the Top 25 Caribbean Resort Hotels in the Travel + Leisure World’s Best Awards 2021.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Plunge pool
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Snorkeling
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Location
Full view
44Car recommended
Grade: 44 out of 100
40Restaurantswithin 5 miles
31Attractionswithin 5 miles
Contact
Val des Pitons, Soufriere St. Lucia
Getting there
Rental CarsSee all Soufriere rental cars
2194Reviews312Q+A100Room tips
Reviews
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Popular mentions
One star is a compliment. I could go into detail why it is worse, but would rather not do this to a Viceroy company. My wife now has health disorder due to the negligence of Sugar beach-Viceroy Company.
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from Harry Fernandes, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Dear Texas3 , I was saddened to read your review, you mention that you had stayed with us about a year ago, we have been closed for a renovation for most of the past year and re open on 1st of November, I would appreciate if you can write to me on harry.fernandes@viceroyhotelsandresorts in order that I can understand the issues and restore your faith in Sugar Beach, A Viceroy Resort. Look forward to speaking with you. Warm regards, Harry Fernandes Resort Manager
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We’ve spent an amazing time at sugar beach. The service was outstanding and the perk was the staff which exceeded out expectations and especially Mr.Fazle Bissessur who went out of his way to make our stay memorable!!
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Date of stay: July 2021Trip type: Traveled with family
Helpful
Response from Mark Sterner, General Manager at Sugar Beach, A Viceroy Resort
Responded Aug 3, 2021
Good Day 928bas, Thank you for your feedback about your recent stay at Sugar Beach, A Viceroy Resort. We are proud to know that you had an enjoyable stay. We will share your wonderful comments with the staff. Once again, thank you for your comments and business, we hope to welcome you back in the not too distant future. Best Regards, Mark Sterner General Manager
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Viceroy St. Lucia was absolutely beautiful! Nestled in between two mountains with a gorgeous beach in between, we had never seen anything like it. The food was delicious and the service was amazing. The staff made us feel incredibly welcome and anticipated our every need. It was absolutely luxurious.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mark Sterner, General Manager at Sugar Beach, A Viceroy Resort
Responded Jun 14, 2021
Good Day Brandon M, Congratulations! Thank you for sharing your review on Trip Advisor. Not only are we known for our stunning location between the Pitons, we also do our best to ensure that the services and amenities offered are equal to the views. It is pleasing to know that you had a great time and you fully enjoyed our offerings. Our team members will be proud to read your review and know that they had a part to play in making your vacation enjoyable. The entire team is looking forward to welcoming you back, perhaps to celebrate your first anniversary. Best Regards, Mark Sterner General Manager
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My new husband and I loved our stay at Sugar Beach for our honeymoon! The resort felt very special due to its attention to detail and extra touches like our room butler, beachside food and drink service, and easy to reserve services. We went off the resort for activities and food twice, but otherwise there was so much variety in the activities and food on the resort that we were super happy to mainly remain on campus. They also did a fantastic job making us feel safe during Covid and had on-site testing prior to our departure.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mark Sterner, General Manager at Sugar Beach, A Viceroy Resort
Responded Jun 4, 2021
Good Day sarahhB1458QV, Congratulations! Thank you for taking the time to share feedback about your honeymoon at Sugar Beach, A Viceroy Resort. We are glad you appreciated the care and attention provided by our team members. We are also delighted you had the opportunity to enjoy our offerings and amenities, and got out to explore some of what this stunning island has to offer. Your feedback has been greatly appreciated. We all look forward to welcoming you back—perhaps for your first wedding anniversary. Best Regards Mark Sterner General Manager
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The proper Larry was outstanding. The service was second tonight. The beach was beautiful the water was perfect the food was outstanding I would not hesitate to return to this fantastic resort tomorrow if I could
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mark Sterner, General Manager at Sugar Beach, A Viceroy Resort
Responded Jun 4, 2021
Good Day mariosknn, Thank you for sharing your glowing comments about your stay. It is such a pleasure to read about your experience and know that Sugar Beach, A Viceroy Resort remains memorable for all the right reasons. I am delighted that you enjoyed everything from the impeccable service to our beautiful white sand beaches. Again, thank you for sharing your review. We look forward to serving you again soon. Best Regards, Mark Sterner General Manager
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PRICE RANGE
$589 - $2,188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jalousie plantation hotel soufrière, jalousie plantation soufrière, jalousie plantation st lucia, jalousie hilton
LOCATION
CaribbeanSt. LuciaSoufriere QuarterSoufriere
NUMBER OF ROOMS
96
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Claim Your Listing Frequently Asked Questions about Sugar Beach, A Viceroy Resort
Which popular attractions are close to Sugar Beach, A Viceroy Resort?
Nearby attractions include Zaka Art Cafe (1.3 miles), Pitons (0.7 miles), and Anse Mamin (3.2 miles).
What are some of the property amenities at Sugar Beach, A Viceroy Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sugar Beach, A Viceroy Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Beach, A Viceroy Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sugar Beach, A Viceroy Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sugar Beach, A Viceroy Resort?
Conveniently located restaurants include Jade Mountain Club, Martha's Tables, and The Beacon Restaurant.
Are there opportunities to exercise at Sugar Beach, A Viceroy Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Sugar Beach, A Viceroy Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sugar Beach, A Viceroy Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sugar Beach, A Viceroy Resort?
Many travelers enjoy visiting Balenbouche Estate Heritage Site (5.4 miles).
Does Sugar Beach, A Viceroy Resort have any great views?
Yes, guests often enjoy the harbor view available here.