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Sugar Beach, A Viceroy Resort

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Sugar Beach, A Viceroy Resort
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1,111 Reviews from our TripAdvisor Community

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Showing 1,082: English reviews
London, United Kingdom
Reviewed 1 week ago via mobile

We are currently staying in a Luxury Beachfront Bungalow having arrived on the 26th of December and will be leaving on the 8th of January . The three butlers Mosiah, Maneske and Mchaille,are an absolute pleasure and are taking great care of us! We came across a few hiccups whilst staying here;our main concern was our dining experience at the...

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Helpful?
4Thank Tanya P
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting this expansive and helpful review of your festive season stay at Sugar Beach, A Viceroy Resort. On behalf of the entire team, we are delighted you enjoyed your stay with the exception of the glitch you have reported. We will be investigating your comments to fully understand what went wrong with the timing of...

Reviewed 1 week ago via mobile

We did not stay here but took a shuttle from our hotel down to the beach twice in our trip. The location between the Pitons is totally unique in my opinion. If you are not a resident don't worry you can put your towel down and enjoy without the cost of a lounger. To the right of the jetty is...

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Helpful?
Thank Graham A
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We are delighted you enjoyed your time at sugar Beach, A Viceroy Resort relaxing and making the most of the beach. We do have one of the best locations anywhere and I am happy you spent some time taking it all in and doing some snorkeling. Perhaps your next visit will be as a resident guest. We hope...

London, United Kingdom
Reviewed 1 week ago

direct flight from Gatwick is great, arrived in the rain at hotel and was underwhelmed. Villas were fine, but a little generic white and cracked concrete roadways link everything up and down the steep hilly location. after a good nights sleep the sun came out and all the rainforest greenery seemed a whole lot less gloomy but refreshing and protecting....

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Helpful?
1Thank Mark H
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your recent stay at Sugar Beach, A Viceroy Resort. It would appear from your comments that you were generally underwhelmed by your stay and that is always disappointing to me and the rest of the team. There is a wealth of activities to take part in both at the resort and in...

Reviewed 1 week ago via mobile

Was a day visitor at The Sugar Beach Viceroy Resort here last week. The parking for visitors is up near the tennis courts where you pick up a shuttle down to the beach area. The beach area is nice with a pretty setting. You need to plan on buying a drink or some food in order to use the resort....

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Helpful?
Thank Kathy A
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We appreciate your feedback about your visit to Sugar Beach, A Viceroy Resort. I would like to take the opportunity to apologise for the incident you described. This is not reflective of our usually very high standards and for that I am truly sorry. We pride ourselves on exemplary service and attention to detail and it would appear...

O'Fallon, Illinois
Reviewed 2 weeks ago

My husband and I stayed at Sugar Beach Resort in St. Lucia from Dec. 10-16, 2016. We were there to celebrate my 50th birthday as well as our upcoming 18th anniversary. After much research and reading the reviews from Trip Advisor, we were hopeful that Sugar Beach would be the ideal destination. It far exceeded our expectations. The resort is...

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Helpful?
2Thank jasper1340
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments and this delightful and informative review of your double celebration stay at Sugar Beach, A Viceroy Resort. It certainly sounds like you returned home with memories to cherish for all the right reasons. We hope you truly enjoyed your birthday and your anniversary between the Pitons. It will give me great pleasure...

Boulder, Colorado
Reviewed 2 weeks ago

This property is a must see from the beautiful lobby decor to the crystal clear water below. Just sitting at the pool bar enjoying a cocktail and watching the yachts sway back and forth between the Pitons is worth the crazy prices of food and drink. You should know that the service is just so-so. They are very friendly, but...

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Helpful?
3Thank KeeleBurgin
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to visit Sugar Beach, A Viceroy Resort during your festive season holiday on St Lucia. I am happy to read that you enjoyed the location and the relaxed ambience of our Bayside Bar. Unfortunately, you visited during one of our busiest periods which may have been the reason service was a little...

Long Island, New York
Reviewed 2 weeks ago

The Good: Great people, beautiful weather, crystal clear waters, nice beach. The Not-So-Good: The "all inclusive" package is filled with caveats. Some activities, foods and drinks are included but way too many are not - so you always have to be on the lookout for those pesky asterisks. Also tips are not included - after each meal, you are given...

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Helpful?
3Thank Peter1Hanns
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We appreciate you posting your feedback about your recent stay at Sugar Beach, A Viceroy Resort. From your comments, it appears we fell short in a few areas and for that I am truly sorry. You should not have had to ask for items in your room to be replenished nor for your pool to be cleaned. These...

Tampa, Florida
Reviewed 2 weeks ago

We were staying at Stonefield Resort, further up the mountain. This is the beach the shuttle brings you down to, there is a jetty where the scores of different sized water craft moor up to and drop the day tourists for snorkeling. The first day we went the beach was not busy, so we managed to secure a sun lounger...

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Helpful?
Thank RynsMom
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your feedback about your day visits to Sugar Beach, A Viceroy Resort. It appears that on balance you enjoyed your time on the beach and the food at our beach bar, despite your disappointments about the cost. We do our very best to balance the needs of our both our...

Connecticut
Reviewed 2 weeks ago

We had a Superior Luxury Villa in the 800s with a private plunge pool, couch and eating area outside along with a private bedroom, living room and kitchenette and 2 bathrooms. The shower off the bedroom was a huge double shower. The room was perfect and came with private butlers (Karen and Gus) who spent the entire time making sure...

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Helpful?
1Thank T B
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team I would like to say how delighted we are that you enjoyed your stay at Sugar Beach, A Viceroy Resort. It is always a pleasure to read reviews such as yours and to see that you are already considering a return visit. Thank you for your comments and your business and we...

Austin, Texas
Reviewed 3 weeks ago

Me and my wife traveled here for our honeymoon in August of 2016. June - February is considered rainy season in the caribbean, so you should be aware. While it did show it was scheduled to rain almost every day, it would rain for <30 minutes and was not a huge factor. This did not play into my rating of...

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Helpful?
Thank austinchris69
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post this extensive review of your honeymoon at Sugar Beach, A Viceroy Resort. I am happy that on the whole you had a great time and enjoyed all of the services and facilities we have to offer. We appreciate your comments about our restaurants and will share them with the Food...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $492 - $1,164 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Top resorts Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#2 Family Hotel in Soufriere
#3 Spa Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#4 Romantic Hotel in Soufriere
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Questions & Answers

Here's what travelers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travelers.
118 questions
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Southwest Oklahoma
4 months ago

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Questions? Get answers from Sugar Beach, A Viceroy Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“try for lower down hill as constant shuttling gets a chore after a couple of days”
 of 5 bubbles MarkH346, 1 week ago | Read review
“Villa #710 had incredible views and lots of privacy.”
  • View from The Terrace restaurant
 of 5 bubbles jasper1340, 2 weeks ago | Read review
“We had room 603- it was amazing!”
 of 5 bubbles mariabetzios, 3 weeks ago | Read review
“The luxury cottage is perfect for couples and honeymooners. Feels very secluded and intimate.”
 of 5 bubbles 871laurau, 4 weeks ago | Read review
“The new villas on the hill are expensive and out of the way, but private, well-designed and fab.”
 of 5 bubbles abgnyc, 4 weeks ago | Read review
5 of 5
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