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Sugar Beach, A Viceroy Resort

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Val des Pitons, Soufriere St. Lucia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2905)
360
Panoramas (12)
Room & Suite (854)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#6 of 13 hotels in Soufriere
Location
Cleanliness
Service
Value
Travelers' Choice
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalized butler service. Two stunning white sand beaches, beautiful Rainforest Spa with treehouse treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. Recently named one of the Top 25 Caribbean Resort Hotels in the Travel + Leisure World’s Best Awards 2021.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Plunge pool
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Snorkeling
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Luxury
2250Reviews313Q+A100Room tips
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Popular mentions
lois g wrote a review Yesterday
Williamstown, New Jersey4 contributions
Beautiful, peaceful and magnificent. An unbelievable location between the Pitons mountains. Pristine beach. Wow. Friendly and top notch staff. Delicious restaurants. Wonderful experience. Highly recommend
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
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Charles wrote a review Yesterday
Cheltenham, United Kingdom5 contributions1 helpful vote
The first thing I would like to say is that the most disappointing part of reading any of the Sugar Beach recent TA reviews are the totally non descript copy and paste replies that Harry Fernandes posts. I strongly suggest he reads and digests excerpts of Geoff Raams celebrity customer experiences. geoffraam.com In these troubled Covid 19 times everyone can make exceptions for the odd slip up but having spent £25,000 hard earnt ££ for a two week break, we now feel we need another holiday to remind us that their is life and customer service after our Sugar Beach Vacation. How can any Hotel Manager or Hotel Group owner who has been shutdown for so long due to Covid allow a mechanical digger and associated machinery to operate within direct earshot of the beach everyday of someones holiday including a Saturday disrupting what should be the sound of the waves and humming birds. Harry Fernandes makes a total mockery of peoples values and their expectations when booking a holiday. Luckily I am able to vote with my feet and will never return to Sugar Beach again and I strongly advise anyone thinking of coming to this beautifully stunning resort to do your due diligence first, don’t just read trip advisor contact actual people who have stayed at Sugar Beach. No one can fault the location, 10/10 the rooms are good albeit Mosquitoes frequent, to regularly and my whole holiday was spent with bites. Even If you come bed and breakfast then you need to have very deep pockets, $65 for a piece of steak + 10% service charge + 10% VAT and then the sides are extra and then they want you to leave a tip. Food quality is at best mediocre and other than the Cane Bar is the same at each restaurant, just dressed up with a different title. If you want proper Caribbean food then you need to get of the resort and go to Souffiere, which is difficult due to its location, Water Taxi by independent is the best way but not ideal and COVID risky. Unfortunately you know when you have made a holiday booking error when those all around you on the beach and in restaurants have the same complaints and frustrations and that scheduled meetings with Hotel Management are an hourly occurrence. Whilst the resort is set in beautiful surroundings , unless you are close to the beach you need a shuttle bus to take and collect you from your room and you have to phone for it, nice guys driving but oblivious to the 10 MPH speed limit and the total lack of any sign of Carbon Neutrality is bourne out by the lack of Solar Panels, electric vehicles and the general layout of the resort 0/10 for sustainability and smell of vehicle fumes. The room was exceptional and perfectly cleaned and a suitable tip left at the end of the trip, the “ so called Butler Service “ was awful, only used for arranging the afore mentioned shuttle, daily events were not updated, we missed BBQ night and sunset on the Pier, some punters saw their Butler daily on the Beach and had temperatures taken, we saw no one, total farce. They have a great snorkelling area, just not enough snorkels, after walking up three times to try and borrow a snorkel, we gave up with staff being oblivious as to how to handle our complaint. Unfortunately this experience has meant that we will also not ever consider another Viceroy Resort, we have stayed at many Hotel Chains in our time and if the service is good we always repeat book, as an example Jumeriah is a chain we stop in worldwide and it is always consistently great. I am a regular TA contributor but have lost my old account due to a hotmail email address being deleted.
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Date of stay: January 2022Trip type: Traveled as a couple
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rdtobin722 wrote a review Jan 16
New York City, New York3 contributions1 helpful vote
My wife and I stayed at Sugar Beach for our honeymoon and had the most incredible trip! The entire property of Sugar Beach is incredibly located between the Gros Pitons. The staff could not be nicer or more accommodating whenever we had any special requests. All of the restaurants are fantastic, we did not have a single bad meal. We thought that the beach would be very busy given the time of year, but the beach was really nicely kept and situated. The Rainforest spa was by far the best spa/massage I have ever been to in my life! We also took tennis lessons a few mornings which was so much fun! I cannot wait to come back!!!
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Date of stay: December 2021
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Room Tip: Beach bungalows makes for the most convenient trip
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Response from Harry Fernandes, General Manager at Sugar Beach, A Viceroy Resort
Responded yesterday
Good Day rdtobin722, Congratulations and thank you for choosing Sugar Beach, A Viceroy Resort to celebrate your honeymoon. We have to agree that our location between the Pitons is unbeatable, and it’s gratifying when our guests appreciate our superb surroundings as much as we do. It gives me great pleasure to learn that our offerings were to your liking and also the special care and attention provided by our team members exceeded your expectations. We look forward to welcoming you back to paradise. Best regards, Harry Fernandes Resort Manager
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davidallen13 wrote a review Jan 16
1 contribution
The people are what made this experience so wonderful. They have a warm and genuine approach to sincerely asking if there is anything they can do for you or help you with. The amenities and food was first class; overall an amazing vacation
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Harry Fernandes, General Manager at Sugar Beach, A Viceroy Resort
Responded yesterday
Good Day davidallen13, Thank you for sharing your wonderful feedback about your stay at Sugar Beach. It gives us great pleasure to know that you were impressed by our amenities and offerings. Our team members are truly gems and we can always count on them to deliver warm and luxurious service to every one of our guests. We look forward to welcoming you back to paradise. Best regards, Harry Fernandes Resort Manager
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SaraOxford wrote a review Jan 16
Oxford2 contributions
We had a wonderful time at Sugar Beach: we loved the room, the views, the rainbows and the sunsets. The staff were without exception kind, friendly, and cheerful. The main pool was lovely and almost always empty! A couple of small niggles: the food was generally excellent, especially breakfast and the grilled fish at lunchtime; but the menus did not change, so if like us you do not eat meat, the choices, especially at the Great Room, were very limited. There was only one vegetarian option. There were also several errors on our bill, which made checking out a disappointing end to a wonderful holiday. Overall though, a really lovely place to stay.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Harry Fernandes, General Manager at Sugar Beach, A Viceroy Resort
Responded yesterday
Good Day SaraOxford, Thank you for sharing your review of your recent stay with us. It is with great pleasure to know that you appreciate the care provided by the staff. I sincerely apologize for the inconvenience you experienced with your bills. We appreciate your feedback as a valuable tool in an effort towards maintaining the high standards we pride ourselves on. Once again, thank you for your comments and look forward to your return visit. Best regards, Harry Fernandes Resort Manager
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PRICE RANGE
$589 - $2,188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jalousie plantation hotel soufrière, jalousie plantation soufrière, jalousie plantation st lucia, jalousie hilton
LOCATION
CaribbeanSt. LuciaSoufriere QuarterSoufriere
NUMBER OF ROOMS
96
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Frequently Asked Questions about Sugar Beach, A Viceroy Resort
Which popular attractions are close to Sugar Beach, A Viceroy Resort?
Nearby attractions include Zaka Art Cafe (1.3 miles), Pitons (0.7 miles), and Anse Mamin (3.2 miles).
What are some of the property amenities at Sugar Beach, A Viceroy Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sugar Beach, A Viceroy Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Beach, A Viceroy Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sugar Beach, A Viceroy Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sugar Beach, A Viceroy Resort?
Conveniently located restaurants include Jade Mountain Club, Martha's Tables, and The Beacon Restaurant.
Are there opportunities to exercise at Sugar Beach, A Viceroy Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Sugar Beach, A Viceroy Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sugar Beach, A Viceroy Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sugar Beach, A Viceroy Resort?
Many travelers enjoy visiting Balenbouche Estate Heritage Site (5.4 miles).
Does Sugar Beach, A Viceroy Resort have any great views?
Yes, guests often enjoy the harbor view available here.