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Sugar Beach, A Viceroy Resort

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Val des Pitons, Soufriere St. Lucia
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Traveler (3041)
360
Panoramas (12)
Room & Suite (893)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#8 of 13 hotels in Soufriere
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalized butler service. Two stunning white sand beaches, beautiful Rainforest Spa with treehouse treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. Recently named one of the Top 25 Caribbean Resort Hotels in the Travel + Leisure World’s Best Awards 2021.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Plunge pool
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Luxury
2421Reviews327Q+A100Room tips
Traveler rating
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christine p wrote a review Jun 2022
2 contributions
+1
After looking forward to this trip for a long time and doing a lot of research on the hotel I can assure you it does not disappoint! We had a beautiful beachfront bungalow (#19) which was perfectly located, gorgeous and immaculately clean. The service was perfect and friendly (Lucina,Cysline, Ingrid, Amis, Shayana) to name just a few. The hotel is even more beautiful than the pictures! Food is plentiful excellent and varied. Would highly recommend doing the all inclusive option. Treat yourself to this amazing paradise!!!
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Get the all-inclusive option
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 2 days ago
Good Day christinepU3104XH, Happy Anniversary! We are happy to hear that you had an amazing stay, thank you for sharing your review on Trip Advisor. We are delighted that not only did our beautiful setting leave a lasting impression, but also the special care and attention provided by our team members. They will be thrilled with your comments and will be commended for a job well done. On behalf of the entire team, thank you for choosing Sugar Beach. We hope to welcome you back to paradise! Best Regards James Wyndham Managing Director
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Natalia F wrote a review Jun 2022
3 contributions4 helpful votes
This was a really excellent resort. I was a bit nervous at first because it was pretty pricey and you never know if places will live up to the expectation but Sugar Beach really exceeded it. The views were breathtaking and the bungalows were lovely. Our butler- Manaske- was amazing. She was super responsive and even did things we didn't think to ask about. Everyone we met at Sugar Beach was super friendly and helpful. The food was also really good (though at times somewhat comically overpriced by US food price standards) but you know what you are getting into. You come here for the view, atmosphere, privacy, and luxury. We loved every second. Honestly, we were super surprised to see some of the negative reviews. Our stay was incredibly quiet and private. They spray the rooms several times a week for bugs and they will spray extra if you ask (we mentioned in passing that we saw a bug in our room and they immediately went in and sprayed). We saw ONE bug in a week. Considering we were in a rainforest/jungle, I was quite blown away by how clean and bug-free things were. Resorts can't control the local ecosystem so as a reminder to guests, you are coming to a tropical island. You get to see amazing hummingbirds outside your window and breathtaking views. Sugar beach was immaculate and we would 100% stay again.
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Date of stay: May 2022
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 3 days ago
Good Day NataliafH3744HY, Thank you for your 5 star rating for Sugar Beach, A Viceroy Resort. We have embraced our natural settings to create a beautiful and scenic atmosphere and we are happy you share the same sentiments. Our aim is to provide our guests with the best possible experience, and we are happy that you thoroughly enjoyed what we had to offer. Manaske will be applauded for a job well done. We would welcome the opportunity to serve you again. Best Regards James Wyndham Managing Director
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jamesvallerine wrote a review Jun 2022
1 contribution
No hesitation in giving 10/10 review for this lovely resort. Saint Lucia is a beautiful island and Sugar Beach is a top quality resort. The staff and the service particularly stand out. We had a beachfront bungalow and it is absolutely fantastic. Cannot recommend it enough.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Cleanliness
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 3 days ago
Good Day jamesvallerine, Thank you for sharing your glowing feedback about your stay at Sugar Beach, A Viceroy Resort. It is pleasing to read that every aspect of your stay, from the location of your bungalow to the offerings and amenities exceeded your expectations. On behalf of the entire team, thank you for choosing Sugar Beach. We hope to welcome you back to paradise! Best Regards James Wyndham Managing Director
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lyndseyslp wrote a review Jun 2022
Loxahatchee, Florida1 contribution
We went to Sugar Beach for our 10th anniversary. The location was everything we could hope for. Our beachfront bungalow was more than we could ask for and highly recommend it. However, the service was slow in all restaurants and the service on the beach and at the pool was less than stellar. We had to seek out staff for towels, ask for service to order drinks and food and it took an extraordinary amount of time to receive drinks. For a 5 star resort we were highly disappointed in this facet of our trip. We did speak to a Manager on the second to last day of our trip and on the last day there was a noticeable difference in the service at the pool. We did do a private beach dinner on our last night on our actual anniversary and it was the best service and food we had our entire trip. We highly recommend that if you do travel to the Sugar Beach Resort.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 4 days ago
Good Day lyndseyslp, Happy Anniversary! Thank you for selecting Sugar Beach, a Viceroy Resort to celebrate such a wonderful milestone. Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed our settings and amenities, we would like to apologize that you did not get to experience our usual high level of service from the team. We have addressed these short comings with the respective department heads for immediate improvement and review. Our goal is always to strive to serve our guests well. We would welcome the opportunity to serve you at our best. Best Regards James Wyndham Managing Director
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Bekah wrote a review Jun 2022
Fresno, California2 contributions
+1
This resort is spectacular. The grounds are amazing. We stayed in grand luxury villa and it was huge!!! Almost too big for the two of us, but we made do (: It is hard to get around, about a 2 mile hike to the nearest outside tourist attraction. This hotel is expensive, but it makes sense why. It is a magical and immaculet property. The butlers go above and beyond. Shout out to Makrena and Nayanka!!!
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Bring cash for tips. We did not bring enough cash and felt bad about it.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 4 days ago
Good Day Fearless24635839167, Congratulations! It was a pleasure having you stay at Sugar Beach, a Viceroy Resort to celebrate your special occasion. It is always gratifying to read reviews such as yours and to know you fully enjoyed the accommodations, service and location of Sugar Beach, A Viceroy Resort. We will make sure Macrina and Nayamka receive the recognition they deserve. We look forward to your return. Best Regards James Wyndham Managing Director
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reedkellis wrote a review Jun 2022
1 contribution1 helpful vote
We stayed in room 703 and had the dream honeymoon. Upon arrival, we were whisked away right to the front of our villa and were greeted by our butler, Jeff, alongside a lovely bottle of champagne and rum punch cocktail bar. Our villa was high up on the hill, so our bedroom and living room opened out to our expansive patio featuring breathtaking views of the bay and pitons. We were close enough to the main house that the shuttle took less than 90 seconds to get down to the resort/beaches…but we never waited for more than 3 minutes for a shuttle no matter where we were on the property. We were both very impressed with the shuttle logistics! Further, we were high enough above the resort that our patio was extremely private and quiet, but close enough to hear the live music from below every other night. Upon arrival, we were told that the resort was 98% full, yet we never sat in a line for a restaurant, could always find chairs by either beach or pool no matter what time of day, and drink/food services were exceptionally fast. Any excursion or water sport we wanted to try/book was readily available for us at any time we wanted. We had so many excursions we wanted to try but ended up not booking due to loving the resort so much! We did participate in night snorkeling and a sunset cruise which we highly recommend. We also had a couples massage at the spa, which was fantastic and utterly relaxing. We had the all-inclusive package (recommended by a friend) and HIGHLY recommend it. We tried every restaurant and almost every bar. We were never limited in what we could order at a restaurant and even had a credit for the steak house! All drinks and bottles we ordered were included in the AI. The only charge we ever found could be for more expensive bottles if ordered at dinner...however we still ordered several bottles at dinner and room service that were included. Even room service was heavily discounted and worth the AI package! The food was delicious and fun with enough variations that we were never bored of the menus and never sought to go off-resort for a meal. We were able to book our reservations daily and with ease through our butler. There were several fun events the resorts hosted as well, like a mojito cocktail hour at the South Pier, a local foods buffet one night by the bay with live music, and a chocolate and rum tasting! Our butler, Jeff, and his team were so attentive and friendly. We were able to conveniently reach our staff by the resort-provided cellphone at any time day or night. We made friends with Amis at the South Pier one of our first days who then proceeded to find us most days at the beach and provide us excellent drink and food service. We have never been to a resort where every staff member was so genuinely friendly and welcoming in every interaction. No matter who we spoke with at a meal or in a shuttle, every single person was helpful and ready to provide assistance. Aside from the beauty and excellence of the property, the service sets this resort apart. Overall, the level of excellence with Sugar Beach is unparalleled. We met and saw several other couples visiting our resort/beaches/restaurants from other nearby resorts, which is very telling. We are already planning our next trip back to take advantage of this gem. We highly recommend Sugar Beach for any romantic vacation!!
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Review collected in partnership with this hotel
Date of stay: June 2022
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Cleanliness
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1 Helpful vote
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 4 days ago
Good Day Reedkellis, Congratulations Newlyweds! Thank you for your five star review and for recommending Sugar Beach, a Viceroy Resort to other travelers. We take pride in knowing that you enjoyed your stay at our resort. It is always great to hear that we have been successful in our goal of providing our guests with the best possible experience. Jeff and Amis are truly stars and will be commended for a job well done. We look forward to welcoming you back soon, perhaps for your first wedding anniversary! Best Regards James Wyndham Managing Director
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Murphy wrote a review Jun 2022
4 contributions2 helpful votes
I’ve been to many hotels and villas and I must say sugar beach is the best of the best..!! Wow I can write a book about it.. from management to butlers and staff great job..!!! Cornel, Estevan, Iverson, Neil, Toyan, Vernessa, Michaela, Magaran and Paul..!!!
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Date of stay: February 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day Murphy-the-plug, It was a pleasure having you with us recently at Sugar Beach, a Viceroy Resort. We are happy to hear that our team provided you with excellent service. We will make sure to share your feedback. It will definitely make our team’s day and we look forward to your return. Best Regards, James Wyndham Managing Director
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alex7174 wrote a review Jun 2022
Shanghai, China4 contributions1 helpful vote
We’ve been here two times and have booked again for October. The setting between the pitons is beautiful. We loved the food and service. Water sports and snorkelling were great. We like the bungalows on the beach. We’d recommend.
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Date of stay: June 2022Trip type: Traveled with family
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day alex7174, Thank you for your wonderful review of your return stay at Sugar Beach, a Viceroy Resort. It is our pleasure to serve amazing guests like you. Have a wonderful day and we can’t wait to see you again in October! Best Regards, James Wyndham Managing Director
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troyoerther wrote a review Jun 2022
1 contribution
I honestly don’t think I could even express how disappointed we were in the food service and the food. Our butler and shuttle drivers were great and nice but all other service was HORRIBLE. The food is just bad and cost a fortune. We literally left the resort everyone night we could to eat.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day Troyoerther, We appreciate you taking the time to leave a comment on your recent visit to Sugar Beach, a Viceroy Resort. We sincerely regret that your experience was less than perfect. We have addressed these short comings with the respective department heads for immediate improvement and review. It is our hope you give us the opportunity to exceed your expectations on your next visit. Best Regards, James Wyndham Managing Director
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ColinM0622 wrote a review Jun 2022
Charlotte, North Carolina1 contribution
Having done a lot of all inclusive trips, this was a first for us paying as we go. The resort is immaculate, the gym was state of the art, all the food was very good. Hospitality was top notch and if you can get to the beach for a sunset do it as that is part of the experience. Book early (years early) to get a better deal. It is a very expensive location and trip overall but it is absolutely worth every penny. Hopefully you will leave with a new perspective on your day to day back home, no need to be in a rush all the time and buy more mangos... Also go snorkeling before heading to the float pad, always nice to see the little creatures on the Caribbean sea floor :)
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day ColinM0622, Thank you for your five star review. We’re so happy to hear you had a great experience at Sugar Beach, a Viceroy Resort. Thank you for your sharing your positive feedback on TripAdvisor and for being a fantastic guest. Hope to see you again soon! Best Regards, James Wyndham Managing Director
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PRICE RANGE
$740 - $1,828 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jalousie plantation hotel soufrière, jalousie plantation soufrière, jalousie plantation st lucia, jalousie hilton
LOCATION
CaribbeanSt. LuciaSoufriere QuarterSoufriere
NUMBER OF ROOMS
96
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Frequently Asked Questions about Sugar Beach, A Viceroy Resort
Which popular attractions are close to Sugar Beach, A Viceroy Resort?
Nearby attractions include Pitons (0.7 miles), Zaka Art Cafe (1.3 miles), and Anse Mamin (3.2 miles).
What are some of the property amenities at Sugar Beach, A Viceroy Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sugar Beach, A Viceroy Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Beach, A Viceroy Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sugar Beach, A Viceroy Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sugar Beach, A Viceroy Resort?
Conveniently located restaurants include Jade Mountain Club, Martha's Tables, and Treetop Restaurant and Bar.
Are there opportunities to exercise at Sugar Beach, A Viceroy Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sugar Beach, A Viceroy Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sugar Beach, A Viceroy Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sugar Beach, A Viceroy Resort?
Many travelers enjoy visiting Balenbouche Estate Heritage Site (5.4 miles).
Does Sugar Beach, A Viceroy Resort have any great views?
Yes, guests often enjoy the harbor view available here.