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Sugar Beach, A Viceroy Resort

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Val des Pitons, Soufriere St. Lucia
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Traveler (3002)
360
Panoramas (12)
Room & Suite (893)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#8 of 13 in Soufriere
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalized butler service. Two stunning white sand beaches, beautiful Rainforest Spa with treehouse treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. Recently named one of the Top 25 Caribbean Resort Hotels in the Travel + Leisure World’s Best Awards 2021.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Plunge pool
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Luxury
2387Reviews323Q+A100Room tips
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Popular mentions
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Most Recent
hairbal2000 wrote a review May 25
Harrison, New York2 contributions
+1
This place is heaven on earth!! We were left wanting for absolutely nothing!! We had room 309 and it was the best view of beach and pitons !!! Already planning our next girls trip back!!!! If price is not a problem this is the place to be hands down!
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Date of stay: May 2022Trip type: Traveled
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded yesterday
Good Day hairbal2000, Thank you for this amazing review of your stay at Sugar Beach. We are thrilled to hear that you and your girls had a terrific time with us. We look forward to welcoming you and your friends back in the near future. Best regards, James Wyndham Managing Director
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jims86 wrote a review May 23
Nottingham258 contributions119 helpful votes
We had a few days here at the start of a birthday trip. What a fabulous location. Food, room, service were all excellent & it was topped off by a fabulous saxaphone rendition of Stevie Wonders "Happy Birthday" at the table. Truely memorable. Big shout outs must go to Jed in the bar that night & Melanie who seemed to always be where we needed her at a table. Enjoyed the Beech restaurant most of all. A great relaxing start to the holiday......other than our room at night! Be warned, Sugar Mill one has a connecting door to somewhere. Whoever was on the other side of that door wasnt interested in sleeping & made sure we didnt get any either.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 3 days ago
Good Day jims86, Thank you for this wonderful feedback about your vacation at Sugar Beach. I am glad that you chose us as the destination of your birthday celebration. Excellent customer service is what we pride ourselves to and I am thankful that your expectations were exceeded in this area. I sincerely apologize for the disturbance next door. It gives me great pleasure to learn that the special touches provided by Jade and Melanie contributed to a wonderful stay at the resort. We look forward to welcoming you back in the near future. Best regards, James Wyndham Managing Director
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X5538YOannaf wrote a review May 21
4 contributions
We stayed 5 nights in one of the villas, and every single detail was amazing. The accommodations are beautiful and the butlers make everything so easy. The food was delicious at every single place-- we went everywhere, but our favorite was actually just the walk-in beachside grill. Drinks are delicious, nothing is off limits, and they aren't watered down like you'd get at some resorts. One tip: spend the money on the all-inclusive if you can. The food is worth it and it's nice to not have any concerns! We'll definitely come back, and I can't wait to see the pitons again.
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: Villas are the best views and worth the money!
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 4 days ago
Good Day X5538YOannaf, Thank you for taking the time to post this spectacular review of your recent stay at Sugar Beach. I am thankful that you had an amazing time and was impressed with our accommodations and enjoyed our delicious cuisine and refreshing drinks. We would welcome the opportunity to serve you again. Best regards, James Wyndham Managing Director
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stacee h wrote a review May 21
2 contributions
A perfect place for a special vacation! You will not find a more beautiful location on the island (or possibly the world)! The resort is gorgeous and the accommodations very private. The resort and friendly staff are very organized, thus making for a smooth and easy vacation, without any worries.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 4 days ago
Good Day staceeh2020, Thank you for this amazing review of your recent stay at Sugar Beach. We are determined to meet expectations like yours and are thrilled we were able to deliver such splendid service Again, thank you for choosing to stay with us and we look forward to welcoming you back. Best regards, James Wyndham Managing Director
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Molly wrote a review May 20
1 contribution
+1
Stayed here in a villa with 3 friends for the all inclusive experience. Best food and drinks I’ve had at an all inclusive, and I’ve been to all inclusives in Cancun and Punta Cana. The food options varied and had plenty of fresh healthy food. None of the drinks were watered down. The cocktails were interesting and fresh. The beverage manager, Kevin, was so friendly and knowledgeable. He was often around to give fun drink suggestions. All of the staff were attentive and friendly. Service could be a little slow on the beach at times. Our villa had a butler who was available by phone (which the hotel provided) 24/7. He was excellent helping us get contact solution, dinner reservations, covid tests, etc. The villa itself was incredible- so clean, spacious, and luxurious with a fabulous outdoor shower. The shuttles were nice and always available to get around the resort. The beaches and pools were amazing and never too crowded or loud. The spa is a must. Michelle gave an excellent bamboo massage. Not much of a party scene but there were opportunities for plenty of fun and relaxation.
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Date of stay: May 2022Trip type: Traveled
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 4 days ago
Good Day Y7694CXmollym, Thank you for taking the time to share your feedback about your vacation experience at Sugar Beach. We truly appreciate your views on the accommodation, spa, offerings and our colleagues. Your comments will be passed on the Chef, Kevin, Michelle and all the team as they do their utmost best to ensure all guest feel welcome. We look forward to welcoming you back to Sugar Beach. Best regards, James Wyndham Managing Director
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laura0524 wrote a review May 18
New Braunfels, Texas25 contributions6 helpful votes
+1
The staff, location and scenery of the hotel are absolutely worthy of visiting. A view like no other of the pitons and lush greenery. My husband and I arrived here on 5-14 and leave 5/19. On our last evening here. Food overall is good. We are foodies and depending on what you order it can be hit or miss but most is fresh. The staff at Jalousie was the best in my opinion some if the best. Larus. Made an amazing watermelon margarita and took excellent care of us each time we went. Great room and Cane bar staff we also wonderful and extra attentive. Beach staff the first couple days was hard to get service. You had to find someone to get food or drink. The last few days was definitely much better. There was an influx of more ppl so maybe the resort was prepared with a bit more staff. We did do the all inclusive and felt that it was worth paying. We are not heavy eaters but the price for everything is overpriced so do feel like if you are going to spend the majority time at the resort it is worth the price of going all inclusive. There is still items that you will have to pay extra for but they do have a dot mark on the side if the item to let you know it is extra which we weren’t aware of initially but found out later. Snorkeling along the piton was great. I would definitely recommend doing. There are so many beautiful fish and is blocked off so feels really safe. Does get a little busy at times due to visitors from other areas of the island but it’s easy to time it to where you don’t see a lot of visitors. The spa was also a must try. The staff was also wonderful. The changing room area if I’m being picky was a bit dark and small but unique with some of the treatment rooms having an outdoor shower. Stayed in beach bungalow 12. Our butler is Toyan. He was great. Booked all of our dinner reservations, shuttle service and anything we needed or forgot he was on it and took care of right away. The location of our bungalow was right on the beach which loved the convenience of walking out to the beach vs the grand villa looks like you would have to walk down a fair amount of stairs our shuttle down which can be a long way from what I saw. You are in a public beach but great thing is visitors aren’t allowed to come up to the area where the guests are so still relaxing. Though the evenings were extremely loud. If you plan on going to sleep any time before midnight you will not be able to due to the blaring DJ music coming from either the bayside bar/Jalousie depending on the night. The live music that does happen on other nights does cut off at about 10pm but definitely is not as loud the dj. You can hear each song clearly in your room in bed. Overall I will say I absolutely loved the resort, service and the people and it’s worth trying but the evening experience alone would NOT want me to come back here again. This is a small resort and wanted some quiet relaxing time and you will get during the day but definitely not in the evenings.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid Bungalow 12 if you want quiet evenings
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day laura0524, Thank you for sharing your review of your stay at Sugar Beach. We appreciate you sharing the highlights of your stay and is thrilled that our spectacular location and views exceeded your expectations. We currently have live entertainment daily at the Bayside Restaurant from approximately 7pm to 9pm and a very popular and well received DJ twice a week from 9pm to 11pm. I am truly sorry for your experienced with the late-night DJ, had we been made aware during your stay, I am sure we could have rectified this immediately. Our colleagues especially Larus and Toyan will be thrilled to know they provided luxurious service in ensuring you had a memorable vacation. Best regards, James Wyndham Managing Director
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Marianne J wrote a review May 18
1 contribution
+1
I can not say enough good things about this resort. To start with the property is beautiful, the beach is small but never over crowded, as is the pool. The best view - set between the two pitons with the best snorkeling on the island! The luxury cottage we stayed in was perfect for what we needed. The bed was so comfortable and the space was really private, the best part was the private plunge pool. Each day when the beach started to get busy we would head up and relax together, everything you would want for a honeymoon! The cottages are up on the hill but we stayed in one that was closer to the bottom so we could walk to the beach and took the shuttles to dinner at night. Beyond the obvious beauty of the property, I would say it was the people that made our trip truly amazing. Our butler team was amazing- they literally were there to take care of anything we needed and made us feel so special during our stay- a BIG thank you to Felicia, Karen and Swamy. The drivers were all fun and friendly and the staff in the restaurants were the best. We loved Kaime from our private beach dinner and the Jalousie Grill and Berlinda from The Great Room was lovely and wonderful as well. I wish I could remember the names of the two women who did our massages I think one was named Yualia. They were so amazing we went back twice! The spa is pure bliss - the massage was the best I have had in my life and it is set in the most tranquil relaxing environment. The spa lunch was also an amazing way to end the service - such a great experience The food on the property was delicious, we only left the property once and decided not to leave again since there were so many options available at such top notch quality. Be warned it is very expensive so be sure to factor that into the cost of your trip. The breakfast was my favorite part- I am still thinking about the passion fruit mimosas and French toast! The staff went above and beyond for our private dinner to make it special, even making us a little bonfire on the beach. We also did a sunset cruise which was beautiful and we saw so many dolphins, we canceled our half day excursion. I got car sick from the trip from the airport, the roads are very windy not so great for anyone who gets motion sick. One other thing to note is to be mindful of when you come - we happened to plan our honeymoon during a popular spring break time for people with children and since the property is so family friendly there were a good amount of kids there. Happily we had the private cottage to give us a nice reprieve, but if you are someone who doesn’t like being around kids, this may not be the best place to go during this time. The private beach and south pier were also a more quiet spot to go on the property- perfect for watching the sunset! Overall we absolutely loved Sugar Beach and can’t wait to go back. The people are truly the most kind welcoming lovely people that make this place a must stay!
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Date of stay: April 2022Trip type: Traveled
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day mariannecjacobs, We appreciate you taking the time to post this remarkable review of your stay. I am glad you chose Sugar Beach as your honeymoon destination. It brings us great satisfaction to know that we provided exceptional service and that you were equally impressed by our spectacular location, room accommodation and serene spa. Our colleagues will definitely be proud to read your review and know that they provided outstanding customer service and ensured you had an unforgettable honeymoon. We look forward to welcoming you back! Best regards, James Wyndham Managing Director
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steve d wrote a review May 15
atlanta44 contributions13 helpful votes
This place is totally overpriced. St. Lucia as a whole is overpriced with EVERYTHING! Food is ridiculous and everything you want to do has a "guide" that u have to pay. It's all a scam to milk tourists out of money. Much better places in the Caribbean to visit. Sugar Beach Resort is nice but again SUPER expensive. If you are not a guest dont even try to visit...it will cost you $100 for 2 people to get chairs not to mention the shuttle ride down from the non guest parking. They totally have a monopoly on the "free" beach...and the beach is tiny compared to beaches elsewhere in the Caribbean. My advice is to skip St. Lucia all together...not worth the money!
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid coming here or be prepared to shell out hundreds of dollars for mediocre food and tours.
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1 Helpful vote
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day steve d, Thank you for sharing your review. We are truly sorry to learn of your experience. The fee of US $50 per person is not only for the rental of a beach loungers. This fee includes beach towels, amenities served throughout the day including cleaning of sunglasses and cold towels. The look and feel of the beach is important to us and this is why we take pride in having it groomed and cleaned daily. The hotel also provides and maintain bathroom facilities for our non-residential guests. We do hope that you will reconsider visiting St. Lucia again and Sugar Beach will be your choice of destination. Best regards, James Wyndham Managing Director
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wwwattlaw wrote a review May 15
1 contribution
At all levels this trip and service was perfect. Three bedroom villa with pool absolutely perfect. On my next birthday, will do it again! This was a re-schedule from positive covid in February, the staff could not have been more helpful during a stressful time, and the reset trip in May exceeded expectations.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day wwwattlaw, Thank you for this awesome review of your birthday celebration at Sugar Beach. We aim to meet expectations like yours, and we are thrilled to know that your expectations were exceeded. We look forward to celebrating another birthday with you! Best regards, James Wyndham Managing Director
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Franklin D wrote a review May 14
1 contribution
Amazing weekend. Worth every penny. No real need to go outside of the resort but also fun to do. Everyone was great! The front office and concierge could be more welcoming but absolutely everyone was extremely amazing. The drivers were always so great!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day frank120813, Thank you for taking the time to post this wonderful review of your recent stay at Sugar Beach. I am delighted to read that your stay was amazing. We appreciate you sharing the highlights of your stay as well as the areas that requires enhancements. We look forward to welcoming you back in the near future. Best regards, James Wyndham Managing Director
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PRICE RANGE
$642 - $1,633 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jalousie plantation hotel soufrière, jalousie plantation soufrière, jalousie plantation st lucia, jalousie hilton
LOCATION
CaribbeanSt. LuciaSoufriere QuarterSoufriere
NUMBER OF ROOMS
96
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Frequently Asked Questions about Sugar Beach, A Viceroy Resort
Which popular attractions are close to Sugar Beach, A Viceroy Resort?
Nearby attractions include Pitons (0.7 miles), Zaka Art Cafe (1.3 miles), and Anse Mamin (3.2 miles).
What are some of the property amenities at Sugar Beach, A Viceroy Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sugar Beach, A Viceroy Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Beach, A Viceroy Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sugar Beach, A Viceroy Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sugar Beach, A Viceroy Resort?
Conveniently located restaurants include Jade Mountain Club, Martha's Tables, and Treetop Restaurant and Bar.
Are there opportunities to exercise at Sugar Beach, A Viceroy Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sugar Beach, A Viceroy Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sugar Beach, A Viceroy Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sugar Beach, A Viceroy Resort?
Many travelers enjoy visiting Balenbouche Estate Heritage Site (5.4 miles).
Does Sugar Beach, A Viceroy Resort have any great views?
Yes, guests often enjoy the harbor view available here.