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Stephanie's Hotel

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1 room 2 adults 0 children
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31 Reviews from our TripAdvisor Community

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Showing 24: English reviews
Caribbean
Reviewed September 5, 2016 via mobile

This hotel is a bad as its gets. So to be fair, if extremely low end is your preference then perhaps. TV not working, remotes not working. Outdated everything. Not enough outlets for equipment. The days haven't seen anyone to clean. Hopefully Improvements are be considered .

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Helpful?
Thank Andrew J
Playa del Carmen, Mexico
Reviewed September 3, 2016

The ladies working the front desk were nice. When I peeled the blanket back on the bed the sheets had 2 different kinds of human hair all over. They came up and changed the sheets. I was told one price when I paid for my 2 nights but after checking my online banking I was charged $10US more. The tiny...

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Helpful?
1Thank BFree32
Port of Spain, Trinidad
Reviewed May 17, 2016

located in the heart of gros islet; location wise its great but in the 5 days I was there there was no room service and you could not pick up the wireless. Overall it was clean when I checked in but they need to replenish toiletries; clean and change towels during your stay.

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Helpful?
Thank renniemohan
Fort-de-France, Martinique
Reviewed April 7, 2016

Went to Stephanie's for a day, didn't expect such a great accommodation, love the decor on the bed upon arrival. bit of a difference, the staff are very welcoming, the ambiance of the room was just welcoming. having all the required facilities in one room is just great, beautiful place to visit, very affordable.

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Helpful?
Thank Theresa884
Stephanies_Hotel, Manager at Stephanie's Hotel, responded to this review

Thank you very much. We always try to do our best and to improve our service to our Guest. Hope to see you again some time soon

Reviewed February 24, 2016

I cleared an early checkout with an employee however early the next morning another desk clerk denied my refund. I ended up paying for 2 hotels for a night because I went ahead and booked another place. Wifi was also not working. They only tell you "sometimes it works"

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Helpful?
1Thank Erik C
Stephanies_Hotel, Front Office Manager at Stephanie's Hotel, responded to this review

My name is Uranda Thank you for your response. Much appreciated. You came to me and informed me that you wanted to check out early to another Hotel which is on the morning of the 25th your due date for checking out 27th at 12 noon I informed you that it is the hotel policy and that of your Agent...

Charlo, Montana
Reviewed January 13, 2016 via mobile

Place seemed a little sketchy. A bit off the beaten path, but did have mildly safe, off street parking. Odd rules like tvs had to be kept on sports or news channels or you could not leave any garbage in the room. Not a drop of hot water. Bedding was a little worn, seemed a bit dirty. The staff was...

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Helpful?
1Thank -NinepipesLodge
Stephanies_Hotel, Owner at Stephanie's Hotel, responded to this review

Thank you for your comments it has been a great help.. All guest have their own Tv in the rooms and they are free to change the channels as they please, therefore , I do not understand about "odd rules" We encourage guest to put their garbage into the garbage bin in the corridor or outside your door ("what is...

Reviewed November 23, 2015 via mobile

We found this hotel by chance, having travelled from the other side of the island. First impressions were good; it's right by the main road and the room was very clean, light and airy. However the professional service we first received was completely cancelled out when we found that there was no water to shower with from around 10pm that...

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Helpful?
Thank Donna J
Stephanies_Hotel, Owner at Stephanie's Hotel, responded to this review

Thank you for your comments. Much appreciated We are extremely sorry about the water problem which was a burst pipe in the night. However, as you were aware our staff did their best to rectify the problem in the middle of the night it worked for a short time but it broke down again. The Plumber was there first thing...

Reviewed June 21, 2015 via mobile

This was a nice place to stay at...the staff was warm n welcoming. However I have to mentioned there is a Resturant name Marina which is out of this world right across from this hotel. If you want some real good local food stop by Marina n Enjoy...

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Helpful?
1Thank meli c
Stephanies_Hotel, Owner at Stephanie's Hotel, responded to this review

Thank you for your comments. Much appreciated

Ottawa, Canada
Reviewed February 6, 2015

My wife and I booked this guesthouse 1 week before arriving in St.Lucia and we could not be more happy that we did. The location of this hotel is perfect in getting around the Rodney Bay/Gros Islet area. The marina is a 5 minute walk where you can get breakfast, lunch and dinner and the beach is about 25-30 min...

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3Thank doubleR32
Stephanies_Hotel, Owner at Stephanie's Hotel, responded to this review

Thank you for the comments. Much appreciated

Toronto, Canada
Reviewed January 17, 2015

Stayed at Stephanie's in December 2014 for 2 weeks. Wonderful helpful friendly staff. we got a room upgrade at no extra cost. Close to transportation to the city and within walking distance to Rodney bay marina and the Gros Islet Friday night street party. We felt very safe on the premises and the police station is less than 100 yards...

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Helpful?
2Thank boispatate
Stephanies_Hotel, Owner at Stephanie's Hotel, responded to this review

Thank you for your comments. Much Appreciated

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Casino and Gambling
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Stephanie's is a small hotel situated in the Rodney Bay Gros Islet strategically located in the north of the island, the home of St. Lucia's premier nightclubs , sports bar and popular restaurants . We are in the heart of all major activities and attractions and only walking distance to all venues such as :- shopping Centres, night clubs, restaurants, Gros Islet Friday night street Party, Historic Fort Rodney at Pigeon Island (home of the Jazz Festival) The Rodney Bay Marina (where the Atlantic Rally for Cruisers culminates) perfect for a stay ashore while hauling your boat in the Rodney Bay Marina, beaches, churches , the Beasejour Cricket Stadium, Car Rentals, Medical Center and the Fire and Gros Islet Police Station 15 minutes drive from the George F.L Charles Air port and 90 minutes drive from Hewanorra International Air port ... more   less 

Additional Information about Stephanie's Hotel

Address: Massade | P O Box 497, Gros Islet, St. Lucia
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Price Range: $69 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Stephanie's Hotel 2.5*
Number of rooms: 21
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Also Known As:
Stephanies Hotel Gros Islet
Stephanie's Hotel St. Lucia/Gros Islet
Hotel Style:
#7 On the Beach Hotel in Gros Islet
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Questions & Answers

Here's what travelers have asked, with answers from Stephanie's Hotel staff and other travelers.
1 question
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Questions? Get answers from Stephanie's Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a room with kitchenette and a small private balcony with a view of the marina”
 of 5 bubbles boispatate, Jan 17, 2015 | Read review
“I stayed in 326”
 of 5 bubbles rickym40, Jun 24, 2013 | Read review
2 of 2
Questions? Get answers from hotel staff and past guests. Ask a question
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