Communications generally poor, check in seemed a chore for staff, with a tablet just being thrust in my hand to complete details, before visiting reception. No guidance offered as to this beautiful resort, I suggest a welcome pack is in rooms on arrival detailing entertainment, bar and restaurant hours, alongside beach towels. The culinery reservations office booked us a meal at Le Toc, so we travelled there on the shuttle bus, only to be turned away due to a dress code difference, that we weren’t informed of at the time of booking, a total waste of our time. Fridge and tea/coffee facilities not topped up daily, tried to ring 0 for reception several times, but no answer. No unbrellas available in our toom, and then took days to provide them. No toilet seat in the disabled toilet near Bayside. A small percentage of staff were abrupt and seemed to forget they are providing a service. There are some notable exceptions who were always attentive and went the extra mile, Peter at the pool bar, Remy at the beach bar, Vanessa and Nyah poolside, Neville the devil who greeted me every morning, Kevin and Dione in the Pub, Fenella and Cassius in the entertainment team. How a 5* resort can run out of resources is poor, at various times, lettuce was not available, pineapple juice (principle ingredient for cocktails), Amaretto, Chambord, Blue Curacao, White Wine (Pinot and Savignon Blanc), Baileys only available half of our holiday, it became a standing joke asking for fake Baileys. A bar tender argued with me when challenged that he had not included an ingredient in a cocktail, and slammed the cocktail menu on the bar for me to read, which confirmed i was right, the response “it must be a new menu”. Other niggly things which i’d propose to enhance this resort, put No Entry signs up at restaurant exit points, to avoid guests occupying tables whilst others are queuing. Put signs up requesting staff and guests use the pathways, to prevent mud and grass being trapsed poolside. Introduce a sunbed reservation policy for selfish inconsiderate guests who reserve sunbeds 5am onwards, and then are not seen for hours, ie. No reserving sunbeds before 8am unless they are physically occupied, it needs policing but it will stop reasonable guests getting fed up. Customers paying premium 5* prices deserve a premium service as advertised. Our previous experience at Sandals Antigua in 2019 was simply fabulous, hope this just a blip that we have experienced, but standards do need to improve here. There was a general feeling at the loyalty dinner, that Sandals were now cutting corners post Covid, to recoup lost revenues. Any business is only as strong as its weakest link(s). Unfortunately, i would not recommend Sandals on the basis of this visit alone, as it did not give value for money, and will certainly consider other options for future vacations in the Caribbean. Barefoot by the Sea - Food good, service adequate. Jerk Shack - Food good, service slow. Mariners - Food very good, service good. Poolside - Excellent when Vanessa and/or Nyah were around, other times dreadfully slow and inconsistent, once took 75 mins for a poolside snack. Bayside Dinner - excellent all round. Bayside Breakfast and Lunch - Food excellent, service inconsistent. A third of the contents of my omelette were spilt whilst cooking, but the chef just carried on regardless. Please advertise the wonderful themed lunch buffets. Gordons - Excellent all round. Bombay - Excellent all round. Toscaninis - Food very good, service good. Creperie - Food average, service good. Dino’s - Pizza’s average, service good. Olde London Pub - Excellent all round. Then finally, check out, we were given all incorrect information, wrong flight, wrong check out time, wrong pick up time etc..…
We traveled to the Sandals Grand St. Lucian for our daughter's wedding. We couldn't have been more satisfied. They exceeded all expectations. The resort was lovely with a nice beach, great pools, really good food, and their service was exemplary. The wedding was perfect. The flowers, the steel drum band, the cocktail hour, and the dinner were exactly want we wanted. The only downside was having to leave when the week was over. We have already booked another Sandals trip, and we can't wait to go.
The poolside service at Sandals Grand Lucian is spectacular! Never had to ask for a drink, someone was always coming around taking orders! Nyah is the pool manager and is the sweetest! Just ask for her if you need anything :)
Excellent trip! The workers are Amazing! Peter and Byron at the pool swim up bar! Jelani at the Lobby Bar at night. Kelvin with the afternoon/evening entertainment. All there restaurants were great. Sushi and Gordon’s were my 2 favorites for supper and Jerk chicken for lunch. It was a great 40th birthday trip!
I am currently sitting on property in St Lucia. First we are Diamond Level Sandals members with over 140 paid nights so we are very familiar with the chain itself. We’ve travelled it almost exclusively for 17 years. The ugly: We’ve been here before so we no not to book the ocean view rooms- they face the Atlantic and parking lots, cell towers, a busy road, not at all what the glossy internet pictures show. They show the Rodney Bay view, which is stunning. On our first visit we were unlucky to have booked ocean view… We booked this 2 week stay with loyalty and travel in South Coast last January. We spent over an hour with them making sure we were booking the bay view. Even clarifying it on the maps more than once. We felt confident we were going to arrive with the good view this time. I also confirmed this with Sandals select when we called to update our flight info. We were assured we were overlooking the bay. When we arrived to were greeted with unpleasant surprise that we had the same Atlantic view as before that we did not want. We were not happy. Club Sandals wasn’t helpful at all ) more on that later). We were told to check into our room and they would get back to us. We had to speak with the Head of Guest Services, Nadia, the next morning. For what it is worth Nadia believed us but told us they had to investigate things further and to hold tight. The communication was non existent for several days, except that we had to keep retelling our story to different managers to get the same lack of results. It was frustrating to say the least. Long story short 9 days into our trip, after countless meetings, and negative Reviews on both Loop and Trip advisor we were still in the same room with no resolution. Nadia reached out for another conversation, which I wanted to decline as it appeared nothing was changing. She came to find me at the pool with news that we were to meet with the GM later that day and would, with 5 nights remaining finally move to a different room. The meeting with The GM was pleasant enough, and he took ownership of the situation (with Nadia working hard from the background). We asked the tough questions about the noticeable changes to Sandals and the appearance that service was no longer the top priority, and that returning guests were feeling pained about the changes. We spoke about exploring our travel options as the treatment at Sandals wasn’t worth the money or our loyalty as it stood. They assured us it would be better going forward. Since that night we have been treated wonderfully. It still leaves us 9 nights short of what the vacation should have been, but there is a spark of recognition of the Sandals we love. With that out of the way here is the hood and bad: Bad: Club Sandals needs a complete and total overhaul. They are the least helpful group on property. Every single request is met with a no. To be clear we didn’t make any difficult requests… we wanted a dinner reservation for 4 ppl as we were traveling with friends who were not on property for 2 days. They couldn’t do that without a room number. We could t book reservations for our full stay, only 7 days at a time… we paid for 14 days? Our room is suppose to have fully stocked bar.. when requesting red wine they either didn’t stock it or repeatedly brought the wrong one. Booking our tours (which we are suppose to do through them) resulted in my having to go to the tour desk anyway. I’d have just gone there in the 1st place, it’s not a big deal, but it what is the point of doing it with Club Sandals then? This Club Sandals is the worst we have ever seen at the chain. If it wasn’t for Nadia constantly checking on us, and even hand delivering things to us, we’d never have received what we paid for. We shouldn’t have to reach out to the head of guest services for simple things! The staff here, are 100% pleasant. Overworked and doing their jobs without many items they would normally have. The frustration shows on them. They are open about the challenges they face. It’s just not the Sandals experience one should expect. The pool and beach bars are out of stock regularly of both common and specialty items. You can’t get chairs at the pool if you don’t do it before 7:30am. I know most resorts are like this but it still sucks. The quality of the food remains above average but there are notable differences in the availability of higher end items… another sign of changes that are unwelcome. The good: The property is beautiful. The weather is delightful. Our housekeeper Destiny is a blessing and does a great job. Peter at the pool bar, as always, makes the best drinks with a smile on his face. Otis at the “secret bar” provides nightly service that makes us keep going back. Vanessa provides great service around the main pool too. Above and beyond. Nadia, I hope you never have to meet her because if you do you have a problem, but she will work diligently to try and correct it. We feel bad for how often she had to step in for us. She also arranged a very special dinner for us last night, repairing some of our missing faith in the chain. We enjoyed her and the GM’s company for a drink last night to round out a gorgeous meal. Bombay remains an excellent addition to Sandals and it’s likely the best place to eat here. Try it! So the review gets 3 stars. The save at the end of this trip will see us travel the chain again this year but not back to this resort. We will be watching closely to see if it is this property that needs work or if our favourite chain is changing too much to justify the cost anymore. Fingers crossed Sandals.…
My husband and I stayed at the Sandals Grand St. Lucian for his best friend's wedding and the hotel was excellent. Friendly staff and a perfect location! We had no complaints about the room, as the housekeeping staff did a remarkable job in ensuring that the room was always clean and changed towels daily. We were extremely pleased! We met the housekeeping manager Anna Maria (I think that's her name) and her team in the hallway on a few occasions, they were very pleasant, friendly, and always eager to assist whenever needed. The bartenders were amazing and also very courteous. Overall we couldn't have been more satisfied with the staff we encountered as they exceeded all expectations beyond measure!!!! Will definitely be returning as long as those individuals are there to care for us as they did!!! …
I am currently at Sandals Grande in St. Lucia. I am very impressed. I love the sushi service, which was great. Currently at the Michael Jackson show, what an experience. The staff and Mr. Filius the General Manager is helpful and made sure we were comfortable.
Shout out to Peter at the pool bar, best bar tender out there, treats all patrons with the utmost respect and always has a smile, is very knowledgeable of drinks and island history and culture, he makes for a fun day every day he’s there
Must go see Peter at the Pool bar and ask for the Peter Special. It's delicious and will make it difficult to get back to your room! On top of that the resort is great. Also recommend the golf course and the sushi bar on site.
The Sandals Grande St. Lucian was one of the best resorts we’ve ever stayed at. Beach was great, food/drink was amazing, room was clean and comfy. The best part was the staff. Peter at the pool bar was the coolest and had our drinks topped off and smiles on our faces the entire time. Highly recommend the Sandals Grande for your next trip!