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Ponce Plaza Hotel & Casino

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Ponce Plaza Hotel & Casino
Ponce Plaza Hotel & Casino
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516 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at the Ponce Plaza several times now. The personnel have always taken very good care of us. They are always friendly and willing to accommodate our family. The rooms are comfortable and clean, and the restaurant and bar are excellent. The coffee shop is so convenient as well. We look forward to our next visit.

Review collected in partnership with this hotel

Helpful?
Thank joannebE8497LG
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear joannebE8497LG: Thank you for taking the time to post a review about your stay with us. That is our number one goal to give excellent services and have our guest coming back for more. We are very happy that you can enjoy our facilities and restaurants. Looking forward to see you soon! More 

Clifton, New Jersey
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great town Hotel with affordable prices and amazing food. The structure created Is simply beautiful and nostalgic. Love the wooden look throughout the main building and the staff was very pleasant to deal with,.

Review collected in partnership with this hotel

Helpful?
Thank slorenzo142
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear slorenzo142: We appreciate your time and feedback. We are very happy to hear that our staff, hotel facilities met your needs and expectations. We look forward to welcoming you back soon! sincerely, Maricarmen San Antonio More 

Orlando, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Staff very friendly and cooperative. Things that can be improve in the room that I stayed in: my room only had one towel rail (not towel hangers/hooks to dry up towels after used) and did not have anti slippery strips or carpet in the shower to prevent falls. Also, the shower soap dish had oppenings at the bottom and the... More 

Helpful?
Thank 114Default
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear 114Default: We appreciate your time and feedback. We apologize the situation with the towels and this has been discuss with the supervisor already. We would like that all our guest feel like home and hope to see you soon again at Ponce Plaza! More 

Sabana Grande, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One allsome weekend. During the search for the hotel on the internet the availability of rooms was not updated and it was not easy to select the room size. The noice from the city traffic late at night was disturbing .

Review collected in partnership with this hotel

Helpful?
1 Thank fvega953
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear fvega953: We appreciate your time and feedback. We are happy that you enjoy our facilities. WE hope to see you soon again at Ponce Plaza! More 

Caguas, Puerto Rico
1 review
3 of 5 stars Reviewed 1 week ago

The entrance of this hotel is very nice. The location is also perfect, right in the plaza. But the regular room is very cheap looking. It looks more like a motel's room. I went into other similar room and they looked a little better. But I really think the management request for an up-grade, and improve these rooms.

Review collected in partnership with this hotel

Helpful?
Thank TISHIA B
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed here for one night on our way to Rincon. It was very nice. They had a nice pool, there was a great cafe and restaurant onsite, there was also a casino. The room we stayed in was in the newer section, it was very nice, the beds were very comfortable and clean. Great location, friendly... More 

Helpful?
Thank Lauralalali
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Lauralalali: We appreciate your time and feedback. We are sincerely happy to know we succeed in making our guest feel like home. We look forward to welcoming you back soon! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall, the hotel check-in/out process was great. Rooms are comfortable in size for a city setting. Parking is great if you are driving. A/C setting was 63, and I could not figure out how to raise the bar. Room safe was inoperative. Beds were comfortable. Old-style Holiday Inn towels. No hot-water the next morning. Fortunately, cold water in PR is... More 

Helpful?
1 Thank John R
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear John R: Thank you for your time and feedback. We apologize any inconvenience with the room temperature. We are happy that you enjoy your stay and facilities. We look forward to welcoming you back soon. More 

San Juan, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is a pretty, comfortable hotel, for an affordable price. Very clean and decorated with good taste. Their best asset is their personnel, they really know what good customer service means. We had some inconvenience the first night because our room was on the first floor, near the parking lot and the street. My husband could not sleep because of... More 

Helpful?
Thank exploraboricua
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear exploraboricua: We are very happy to hear your good experience at Ponce Plaza! We appreciate your time and feedback. That is one of our goal, that our guest feel like home. We hope to see you very soon in our property. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was average, nothing fancy. For the price it was definitely worth it. We had planned to enjoy the pool but it's location (right next to outdoor seating for the restaurant) and size (looked more like a jacuzzi) we decided it would be best to skip it all together. Best part was the restaurants Lola and Melao located on property.... More 

Helpful?
1 Thank Ymniev
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Ymniev: We appreciate your time and feedback. We are happy to know that you can enjoy your stay, facilities and restaurants. WE hope to see you soon again. sincerely, Maricarmen San Antonio More 

San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 2 weeks ago

Fine weekend in a fine hotel. An excellent location and a fine colonial room. Good amenities and casino. Accessible to the old city attractions (museum, theater and dining places). Will return and recommend

Review collected in partnership with this hotel

Helpful?
Thank torrech_rafael
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear torrech_rafael: We appreciate your time and feedback. WE are happy to know that you can enjoy your stay and facilities. We look forward to welcoming you back soon! This is your home! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Location: Caribbean > Puerto Rico > Ponce
Price Range: $89 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 69
Reservation Options:
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