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Ponce Plaza Hotel & Casino

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Ponce Plaza Hotel & Casino
Ponce Plaza Hotel & Casino
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534 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

The hotel has old world charm in the beautiful old quarter of Ponce. Built on the central piazza, it is surrounded by low rise heritage buildings and a historic white church opposite. The lobby although small is really beautiful. The room was spacious and clean, the staff very helpful. The pool was ridiculously small.so don't plan any morning laps. There... More 

Review collected in partnership with this hotel

Helpful?
Thank davidS1357QX
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear david1357QX: Thank you very much for your time and feedback. We are happy to that you enjoy your stay and facilities. We look forward to welcoming you back soon! More 

San Juan, Puerto Rico
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is the type of hotel that has some charm in it. For some reason I like it, I think is because is small, couzy and private. It has a small patio with a restaurant, a casino, a cafe style restaurant, and it's right a cross the Ponce Plaza. This time, I had no humidity problem which was a great... More 

Helpful?
Thank Evelopez
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Evelopez: We appreciate your time and we are very happy to hear that you enjoy your stay and our facilities. Also the new renovated coffee shop Melao! We apologize any situation in your room but our personnel fix then right away. We look forward to welcoming you back soon again at Ponce Plaza! More 

San Juan, Puerto Rico
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very ample room with colonial details, wooden bed, desk, table and two double doors to room and balcony. Very high ceilings with beautiful decor and details, not to mention the gorgeous bathroom. Interior patio added a classic touch to the hotel. Hotel placed in a corner street of the city Spanish era Plaza, close to a 19th century fire station... More 

Helpful?
Thank gilbertoca
PoncePlazaHotel, SALES & MARKETING EXECUTIVE at Ponce Plaza Hotel & Casino, responded to this review

Dear gilbertica: We appreciate your time and feedback. We are happy to know that you enjoy your stay and facilities. Hope to see you soon again at Ponce Plaza! More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Service was ok. We did have to wait awhile for our room key. Room was terrible - musty and loud. Bathroom was not insulated and you could hear people walking by the room in the hallway. Partying all night by people in surrounding rooms. Great resturant nearby.

Helpful?
Thank Eboni L
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear guest: Thank you for your time and feedback. We apologize any situation with the noise. We are working hard to give our guest the best customer services. We look forward to welcoming you back soon! More 

CAROLINA, PUERTO RICO
1 review
3 of 5 stars Reviewed 3 weeks ago

Spent two nights, not bad, needs to improve customer service and conditions of exterior of the facility. Cafeteria should be open, at least, until midnight and employees on night shift train on customer service.

Review collected in partnership with this hotel

Helpful?
Thank tpablo214
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear tpablo214 Thanks for your review and suggestions. We apologize any situation at your stay and this has been discuss with the supervisor. We hope to see you very soon at Ponce Plaza! More 

Las Piedras, Puerto Rico
1 review
5 of 5 stars Reviewed 3 weeks ago

We stay at the Suite Plaza. Two bedrooms and two baths. With a living and dining room. Can accommodate 6 adults. For the price was excellent. The staff was really helpful. Excellent restaurants for breakfast and dinner. A really cute pool. The hotel is very centric. You can find restaurants and bars really close with activities for adults and for... More 

Review collected in partnership with this hotel

Helpful?
Thank viviliz
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear viviliz: We appreciate your time and feedback. We are very happy that you enjoy our facilities. We are working hard to give our guest the best customer services and that they can feel like home. Hope to see you soon again! More 

Newark, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel was great location was even better....it was walking distance to many stores ...room was clean and comfortable....casino was nice staff was friendly and accomadating as well as all outside places Around casino..

Review collected in partnership with this hotel

Helpful?
Thank damarysayala73
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear damarysayala73: We appreciate your time and feedback. Thank you for give us a 5 star review. It's very important to us. We are working hard to give our guest the best customer services. Hope to see you very soon at Ponce Plaza! More 

Milpitas, California
1 review
3 of 5 stars Reviewed 4 weeks ago

hided fees. need to be honest and give final price after booking the hotel room. my stayed was ok but when checking out I had to pay some hotel fees which really made me changed my mind about coming back in the future.

Review collected in partnership with this hotel

Helpful?
Thank mariorojas09
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear mariorojas09: We appreciate your time and feedback. We apologize any situation at your ck-out. The only fees that we have is the room tax of 11% and the parking. We hope to see you soon and welcoming you back. More 

Florida Panhandle, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Very centric. Includes great restaurant venues within and near the hotel. Very authentic experience vice being at a Hilton or a resort. Only issue can be noise levels from proximity to street; didn't affect me, but I'm not a light sleeper.

Review collected in partnership with this hotel

Helpful?
Thank T8294YUrafaell
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear T8294YUrafaell: We appreciate your time and feedback. We are happy to receive a 5 star review and that you can enjoy our facilities. The issue of the noise it's out of our control and we are downtown... We look forward to welcoming you back soon! More 

Level Contributor
2 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

The room was dirty and smelled musty. Drawers were dirty, head board had spots, curtains had mold. Housekeeping definitely did not clean thoroughly. I told management about it but nothing was done. I would not stay here again. Great area for walking and shopping.

Helpful?
Thank Evelynt68
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Evelynt68: Thank you for your review and feedback. We apologize any situation in your stay and this definitely it's not acceptable. This issue has been discus already with the supervisor. We would like to welcoming you back soon! We are working hard everyday and that our guest feel like home. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Location: Caribbean > Puerto Rico > Ponce
Price Range: $88 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 69
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