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Ponce Plaza Hotel & Casino

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Reina & Union Street, Ponce 00733, Puerto Rico
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1 room 1 adult
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Ponce Plaza Hotel & Casino
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376 Reviews from our TripAdvisor Community

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Silver Spring, Maryland
Level Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were here with a group of 20 and while the rooms were nice and clean they had a lot of problems. ALmost to a person the entire group complained of the lack of hot water. Each room had a very small instant on hot water device under the sink. When we complained the front desk said to make sure... More 

Helpful?
Thank Ghmagnus
San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 1 week ago

Locations is great. From the reservations to the departure there was not a complaint necessary as to any aspects of the services expected from a hotel staff. Great service and attention. Very good and comfortable rooms

Review collected in partnership with this hotel

Helpful?
Thank wageigel
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear wageigel: Thank you for taking the time to share your good experience at Ponce Plaza. We are sincerely happy to know that our staff, facilities met your needs and succeed in making our guest feel like home! We look forward to welcoming you back soon! Sincerely, Maricarmen San Antonio More 

omaha,ne
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Convenient location to everything in Ponce. Desk staff very helpful. Room was clean- plenty of vey hot water-quiet- comfortable bed. Could walk to many of the historical sites in Ponce. We stayed in the newer rooms at the back.

Helpful?
Thank buddyboy67
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear buddyboy67: Thanks for your review and feedback. We are happy to hear that you can enjoy your stay and desk staff was very helpful. We are working hard to bring the best customer services. We look forward to welcoming you back. Hope to see you soon! Maricarmen San Antonio More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was in vacation with my husband and our toddler. Pros: Nice facade, nice location and free wifi. A good coffee shop "Melao" at the entrance of the hotel. Cons: room not fancy or modern for the price. No hair dryer. No fridge or you can rent one for 8$/day. Parking not free even for customers. No bath so not... More 

Helpful?
Thank Claire E
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Deat Claire E: Thanks for your feedback. It's very important to us. We are happy to know that you enjoy our facilities and coffee shop Melao. We have fridge at the Jr. Suites and for the other rooms only as request, subject to availability. Hope to see you soon and welcoming you back! Sincerely, Maricarmen San Antonio More 

Los Angeles, California
1 review
2 of 5 stars Reviewed 1 week ago

Dirty bathroom. Free validated parking in attached structure. Thin walls: loud construction/ hotel staff and guest noises from outside can be heard on the inside. Smoking and smoke near elevators/stairs is constant and lingering. Live roach found in bedroom.

Review collected in partnership with this hotel

Helpful?
Thank Amy L
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Amy L: Thanks for letting us know your feedback. It's very important to us and we apologize the inconvenience and this has also been documented and discussed with both department. Hope to see you soon and give us in the future another opportunity when you come back to Ponce! Sincerely, Maricarmen San Antonio More 

Travelers are raving about these Ponce hotels

Dorado, Puerto Rico
1 review
4 of 5 stars Reviewed 1 week ago

Very convenient location. Premises in very good conditions and beautifull architecture with a very convenient parking spaces.. We were very well service by the personnel,front desk and specially the coffee shop personnel.

Review collected in partnership with this hotel

Helpful?
Thank sevillj
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear sevillj: Thanks for your feedback and review. We are happy to know that our staff and hotel facilities met your needs and expectations. Hope to see you soon and welcoming you back! sincerely, Maricarmen San Antonio More 

St. Thomas, U.S. Virgin Islands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel previously with no complaints, however this trip was different. There was hair on the bathroom counter. There was an unused soap in the shower. Also, the knob to flush the toilet fell off.

Review collected in partnership with this hotel

Helpful?
1 Thank dmatthew46
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear dmathew46: Thanks for your review and feedback. It's very important to us and we apologize the inconvenience in your room. We can assure you that when you come back to visit us you will receive the excellent you are accustomed to. Hope to see you soon at Ponce Plaza! Sincerely, Maricarmen San Antonio More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

I enjoyed the hotel & wish I could have stayed another nite. There were a few glitches however. When I went to take a shower & wash my long hair -after briefly having warm water it turned cold & I couldn't do anything about it ! At the time I was trying to fit this in before dinner so was... More 

Review collected in partnership with this hotel

Helpful?
2 Thank A TripAdvisor Member
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Guest: Thank you for your review at Ponce Plaza. We are happy to know that you can enjoy your stay and that our staff, location and facilities met your needs. We apologize the uncomfortable situation with the hot water and happy to hear that our engineering department worked hard to get everything up and running normally. We are working... More 

Quebradillas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great place to stay for a romantic weekend at Ponce, it's location is within walking distance of a great array of restaurants and right in the heart of the city..."La Guancha" (Ponce's Marina if you may) is about a 12 minute drive. Staff is super nice and helpful, rooms are cozy and our bathroom was huge, perhaps... More 

Review collected in partnership with this hotel

Helpful?
1 Thank BKCHE
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear BKCHE: Thank you for letting us know your feedback at Ponce Plaza! We are happy to know that our staff, locations and hotel facilities met your needs and expectations. As we are downtown, you can enjoy all the activities that offer Ponce Downtown. Hope to welcoming you back soon! Sincerely, Maricarmen San Antonio More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

EXCELLENT hotel ... reminds me of a boutique hotel/ bed and breakfast; beautiful and peaceful ambiance and excellent location, quiet rooms, friendly staff, FUN casino, love the Cafe for breakfast, and Lola's is to die for!! A must if you are in the area!!

Review collected in partnership with this hotel

Helpful?
1 Thank Becki W
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Ms. Becki W Thank You for your time reviwing the Ponce Plaza Hotel and Casino. We are happy to know that you enjoy your stay with us. We always try to do the best for our clients. Hope to have you again with us! Sincerely, Maricarmen San Antonio More 

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