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Holiday Inn Ponce & Tropical Casino

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3315 Ponce By Pass, Ponce 00728-1502 Puerto Rico
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About

#5 of 9 hotels in Ponce
Location
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Para informaciόn en Español, haga click: Holiday Inn Ponce HotelBeautifully nestled on top of a panoramic mountain with a breathtaking view of the Caribbean Sea and the Historical City of Ponce known as the City of Museums. The Holiday Inn Ponce Hotel & Tropical Casino offers 116 renovated and spacious guest rooms and junior suites with individually climate control air conditioners and private balconies. Privileged location - El Tropical Casino located in our main lobby opened 24 hours daily. We are located just one mile from the Speed and Splash Water and Racing Theme Park and only 7 miles from the new Costa Caribe Golf Course. Easy access to the heart of Ponce and the tourists zone. Located 80 miles from the main airport Luis Munoz Marin in San Juan and only 12 miles away from the regional Mercedita Airport. Smoke detectors & fire sprinklers. Olympic size pool and kiddy pool with a breathtaking view of the Caribbean Sea. Banquet and meeting facilities for up to 300 persons. Wheel Chair Accessible and non-smoking rooms available. Locally acclaimed restaurant 'Tanama,' Ponce's Nouvelle Cuisine. Live music Friday and Saturday at the Barlavista Lobby Bar with a breathtaking view of the pool and Caribbean Sea. Game Room. Fitness Center. El Tropical Casino is open daily 24 hours with the newest tropical atmosphere.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Game room
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
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Popular mentions
This is a very good hotel. The room was clean, quiet, and comfortable. The breakfast was good. The staff was friendly. We enjoyed sitting out by the pool. They even have their own exit off the interstate!
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This was a celebration reservation on my points for my friend. I made the reservation the same day and called the hotel. I got the lovely pleasure of talking to JIMMY TORRES. I explained to him that this is for my friend and she has her birthday in few weeks. And I understand this is last minute but if anything surprise could be planned, I absolutely do not mind paying for the amenity. Mr. Jimmy, thanked me for being a Platinum Elite member, confirmed the room type and reservation details, added my friends name and told me that he would happily arrange for some surprise for her. On top of that he assured that it would be complimentary. I was so touched. Ms. JENERY, the restaurant host, called my friend and wished her Happy Birthday after she checked in. They invited her for a special Birthday Breakfast. Sadly, she had other plans (She had no idea I was trying to arrange this surprise) Any other hotel would have said, (“Oh well! We tried…) But not this hotel. ALERIX, from front desk, personally went to the room and delivered a lovely amenity bag with snacks and water. I was so touched that they went out of their way to make sure my friend felt special. I thank everyone on this location for the lovely hospitality. From Jimmy to Alerix. Thank you very much
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Great location very clean, service is spectacular rooms are great just like you expect form a Holiday inn, restaurant great what can i say this hotel exceed my expectations will go back very soon and recommend to every one.
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We are an IHG member and always try to stay at their property and was happy that there was a Holiday Inn in Ponce. The whole experience was only OK. Front desk: upon check in, the front desk agent was chatting with another staff member and made us stand and wait for her to finish which I found very unprofessional. She checked us in to a room which was occupied when we came to the room and had to waited for someone to come to change to the correct room. It was a long day traveling with baby so this was not fun. We finally got to the correct room and checked out the next day. We found a $4xx,xx change on my credit card, called the hotel, got transferred around for 4 times, finally spoke to a gentlemen in the billing department. He couldn't find the transaction and said to call me back in the same day. A week passed by, no words from the guy ( as I wanted to give them more time to look into this) but no calls. So I called back, no one knew what was going on. Then I remembered about wrong room at check in, they didn't move my CC when they moved us to the new room that's why the charge was for the other room, which ended up on my CC. Spoke to Anna in billing department and she sorted this out. In the middle of that waiting week, the guest service manger, Yasmin Negron, reached out regarding the experience. I told her about what was going on and if she could help to look into the billing because I couldn't get any response from the hotel but no, no response from her. This is really really sad because if you reach out to a guest for a follow up, make sure that you will recover until the end, do not send out a hollow apology with hollow words. This shows that the lack of training for staff from top to bottom of this hotel.
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Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino
Responded Aug 8, 2019
Hello Joxie N, Thank you for your feedback regarding your stay at Holiday Inn Ponce & Tropical Casino, Puerto Rico. We are committed in Making guests smile, however, it seems that we failed you on customer service. Not the experience we want you to have. We will address these concerns. I have shared your comment to the hotel's management and ownership for review and service improvement. I hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando Case Manager IHGService
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I stayed with family, my sister, and everything was in order, and everyone was so attentive. I did not used the pool, but my family did. It was very nice. The view to the Caribbean Sea, is so beautiful!
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PRICE RANGE
$125 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn ponce & tropical hotel ponce, holiday inn ponce and tropical casino, ponce holiday inn
LOCATION
CaribbeanPuerto RicoPonce
NUMBER OF ROOMS
116
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Frequently Asked Questions about Holiday Inn Ponce & Tropical Casino
Which popular attractions are close to Holiday Inn Ponce & Tropical Casino?
Nearby attractions include Museo de Arte de Ponce (4.0 miles), El Museo Castillo Serralles (4.4 miles), and Parque de Bombas (4.4 miles).
What are some of the property amenities at Holiday Inn Ponce & Tropical Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Holiday Inn Ponce & Tropical Casino?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Ponce & Tropical Casino?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Ponce & Tropical Casino?
Conveniently located restaurants include King's Cream, Campioni Pizza Birra & Tapas, and La Casa Del Chef.
Are there opportunities to exercise at Holiday Inn Ponce & Tropical Casino?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Ponce & Tropical Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Ponce & Tropical Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Ponce & Tropical Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Ponce & Tropical Casino?
Many travelers enjoy visiting Cruceta Del Vigia (4.4 miles), Casa Wiechers-Villaronga (4.3 miles), and Museum of Puerto Rico Music (4.6 miles).
Does Holiday Inn Ponce & Tropical Casino have any great views?
Yes, guests often enjoy the ocean view available here.