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Holiday Inn Ponce & Tropical Casino

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Holiday Inn Ponce & Tropical Casino
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264 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Milford, P
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I stayed here on a one night getaway. This is the forth time we stayed here. As usual the staff was friendly and helpful. Because I am a reward member my room was upgraded to a JR. Suite The room was clean and the bed was comfortable. We ate in the restaurant and the food and service... More 

Helpful?
Thank Paul G
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again! More 

San Antonio, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is at the top of a hill with a beautiful ocean view of the southern part of Puerto Rico. Good customer service comfortable beds and great toiletries. Casino is small but comfortable and non smoking.

Helpful?
Thank Evelyn M
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Evelyn M, Thank you for your review. I am glad to hear that overall your experience was positive. We look forward to seeing you soon! More 

Isabela, Puerto Rico
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

During the 4th of July weekend my wife and I stayed at the hotel. Nice room and pool. The breakfast buffet was delicous. The staff was very polite. We enjoyed our stay. We definetely recommend this hotel.

Helpful?
Thank AyrFer
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear AyrFer, Thank you very much for your nice comments, and I am delighted that considering our service and facilities you recommend our hotel. We look forward to welcoming you again! More 

San Juan, Puerto Rico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel might be a three star hotel but its service is definitely five star. I was so well taken care of from the moment i stepped foot inside this property. Rooms are very clean, spacious, feels new and all has a private balcony with spectacular views! Pool is big and has a lovely view over the beautiful ocean. Furthermore,... More 

Helpful?
Thank Paula J
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Paula, Thank you so much for your fantastic review. It is such a satisfaction to hear that we meet your expectations. Looking forward to your next visit! More 

Wabash, Indiana
1 review
2 of 5 stars Reviewed 3 weeks ago

I spent 30 days in this place on a business trip. The rooms are clean. The staff is courteous and helpful. Food in restaurant way over priced! Like another reviewer had stated, the problem is the noise. Maids slamming doors, people running up and down halls yelling. The sweet screech of power tools as renovations are being preformed. The icing... More 

Helpful?
Thank trampi3
IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear trampi3, Thank you so much for choosing to stay with us and for making a valuable review. It is nice to know that you have noticed the cleanliness of the rooms. However, please accept our sincerest apology for the issue you had with noise. Rest assured that this matter will be discussed with the hotel management and actions will... More 

Level Contributor
6 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Ants and lizards in the room. Shower clogged. We didn't got free continental breakfast. Almost 3 dollars for a coffee it the restaurant. The first three days the main elevator was out of order. The parking was always packed full. Hard to get a spot. Noisy at night with people slamming doors and talking loud.

Helpful?
Thank ronald b
IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear ronald b, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the cleanliness of our room, shower, and the unavailability of the elevator just to name a few. I would like to apologize for any inconvenience these issues may have... More 

Boston, Massachusetts
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 1, 2016 via mobile

Our room on the top floor was quite nice esp for the price. Had a nice dinner there on arrival and enjoyed meeting w colleagues in the pleasant bar. Had no interest whatsoever in Casino. Pleasant staff made us feel welcome. Glad to return some time!

Helpful?
Thank Nick C
Tampa, Florida
Level Contributor
122 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed May 29, 2016 via mobile

We arrived at 3pm and were able to check in right away. The front desk staff was very friendly and quick. We had reserved two rooms and went to unpack. The first room was ok. Clean, comfortable bed, ac working. The second room had the air on 60, but it was hot and humid. I asked for maintenance to come... More 

Helpful?
Thank tadjr
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear tadjr, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Take care! More 

San Juan, Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 24, 2016

I stayed here cause I sometimes want to play at the Casino and it's really good . The Hotel is clean and the receptionist are very courteous making you fill very confortable. The pool areas are clean. Breakfast is included in your payment. But they give you the option for you to not tack it and you can pay. The... More 

Helpful?
Thank Lajas67
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Lajas67, We appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us. Best regards! More 

Shenzhen, China
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 15, 2016

We've stayed here several times over the past ten years or so and each time has been like a comfortable pair of shoes, nothing much to look at but you just feel relaxed. The pool is large and clean. Pool view rooms do offer nice views of the sunset. The hotel is clean by PR standards, staff is friendly and... More 

Helpful?
1 Thank srminchina
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear srminchina, Thank you for staying with us again! We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Para informaciÏŒn en Español, haga click: Holiday Inn Ponce HotelBeautifully nestled on top of a panoramic mountain with a breathtaking view of the Caribbean Sea and the Historical City of Ponce known as the City of Museums. The Holiday Inn Ponce Hotel & Tropical Casino offers 116 renovated and spacious guest rooms and junior suites with individually climate control air conditioners and private balconies. Privileged location - El Tropical Casino located in our main lobby opened 24 hours daily. We are located just one mile from the Speed and Splash Water and Racing Theme Park and only 7 miles from the new Costa Caribe Golf Course. Easy access to the heart of Ponce and the tourists zone. Located 80 miles from the main airport Luis Munoz Marin in San Juan and only 12 miles away from the regional Mercedita Airport. Smoke detectors & fire sprinklers. Olympic size pool and kiddy pool with a breathtaking view of the Caribbean Sea. Banquet and meeting facilities for up to 300 persons. Wheel Chair Accessible and non-smoking rooms available. Locally acclaimed restaurant 'Tanama,' Ponce's Nouvelle Cuisine. Live music Friday and Saturday at the Barlavista Lobby Bar with a breathtaking view of the pool and Caribbean Sea. Game Room. Fitness Center. El Tropical Casino is open daily 24 hours with the newest tropical atmosphere. ... more   less 

Additional Information about Holiday Inn Ponce & Tropical Casino

Address: 3315 Ponce Bypass, Ponce 00728, Puerto Rico
Location: Caribbean > Puerto Rico > Ponce
Price Range: $129 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Ponce & Tropical Casino 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Holiday Inn Ponce & Tropical Hotel Ponce
Holiday Inn Ponce And Tropical Casino
Ponce Holiday Inn
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