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Holiday Inn Ponce & Tropical Casino

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Holiday Inn Ponce & Tropical Casino
Holiday Inn Ponce & Tropical Casino
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273 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

overall the rooms is very clean, but the front desk service and breakfast area not expected. At the front desk employees listened complain that they had no help. In the restaurant for breakfast there was no attention, just a step across the table waitress was ordered a coffee and never brought it.

Helpful?
Thank Itzabelle
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Pleasantly surprised with cleanliness and staff, particularly the dinning room staff was very hospitable, attentive and friendly. Our breakfast was fresh, and theyll cook it to your liking very quickly. The room was spacious and the a/c was blowing ridicuolosly cold air, which was welcomed with Ponce being as hot as it is, and specially after a long day at... More 

Helpful?
Thank Anthony N
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Anthony N, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Form the very moment you arrive house staff does anything to make your stay a pleasant one. I remember being in this hotel about 25 years ago when it use to have a Discoteque called "Holly's" and this is a completely new hotel. It has been remodelled and upgraded to modern standards. It is well maintained and very clean. House... More 

Helpful?
Thank Bruttusp
Cayey, Puerto Rico
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

After cruising through the island very tiered and hungry we decided to stay at the Holiday Inn at Ponce. Best choice we could ever made. The staff was very courteous and made an extra effort for our enjoyment. Room service was very good and fast. Definitely will stay again and again. And best of all they give military discount!!!!

Helpful?
Thank Diazvil
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Diazvil, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  It's something our staff takes great pride in, so we value your feedback. Looking forward to seeing you again soon! More 

Toa Alta
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

This is not luxury but they have a very good service, very good personal and employees. We usually use this hotel for sport travel and never have a problem. Breakfast in the restaurant a Plus AAA . Free parking, and close to everything in Ponce

Helpful?
Thank Felix V
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear 659felixv, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. More 

2 reviews
5 of 5 stars Reviewed August 4, 2016

I had driven my vista from San Juan all the way down the coast to Mayaques bay area..I was taking photo's of the Hotel Locations in Pureto Rico for Holiday Inn back Home in my State Missouri..I had a great drive,a little storm but the clouds were beautiful coming down the coast line..A long day..I could not make it back... More 

Helpful?
Thank Moki M
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Thank you for your kind review! We will let Lucy Morales know that you were pleased with her service. We hope to welcome you back again soon. More 

Middlebury, Vermont
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 4, 2016

This hotel location is out by itself with nothing within walking distance. The attached casino is cheesy. Rooms are on the old side. I wouldn't stay there again. I had an issue with the complementary breakfast and staff were not empowered to make decisions.

Helpful?
Thank j3ffr3y111
IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear j3ffr3y111, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future. Once again, thank... More 

Milford, P
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 24, 2016 via mobile

My wife and I stayed here on a one night getaway. This is the forth time we stayed here. As usual the staff was friendly and helpful. Because I am a reward member my room was upgraded to a JR. Suite The room was clean and the bed was comfortable. We ate in the restaurant and the food and service... More 

Helpful?
Thank Paul G
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again! More 

San Antonio, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

This hotel is at the top of a hill with a beautiful ocean view of the southern part of Puerto Rico. Good customer service comfortable beds and great toiletries. Casino is small but comfortable and non smoking.

Helpful?
Thank Evelyn M
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Evelyn M, Thank you for your review. I am glad to hear that overall your experience was positive. We look forward to seeing you soon! More 

Isabela, Puerto Rico
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 22, 2016 via mobile

During the 4th of July weekend my wife and I stayed at the hotel. Nice room and pool. The breakfast buffet was delicous. The staff was very polite. We enjoyed our stay. We definetely recommend this hotel.

Helpful?
Thank AyrFer
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear AyrFer, Thank you very much for your nice comments, and I am delighted that considering our service and facilities you recommend our hotel. We look forward to welcoming you again! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Para informaciÏŒn en Español, haga click: Holiday Inn Ponce HotelBeautifully nestled on top of a panoramic mountain with a breathtaking view of the Caribbean Sea and the Historical City of Ponce known as the City of Museums. The Holiday Inn Ponce Hotel & Tropical Casino offers 116 renovated and spacious guest rooms and junior suites with individually climate control air conditioners and private balconies. Privileged location - El Tropical Casino located in our main lobby opened 24 hours daily. We are located just one mile from the Speed and Splash Water and Racing Theme Park and only 7 miles from the new Costa Caribe Golf Course. Easy access to the heart of Ponce and the tourists zone. Located 80 miles from the main airport Luis Munoz Marin in San Juan and only 12 miles away from the regional Mercedita Airport. Smoke detectors & fire sprinklers. Olympic size pool and kiddy pool with a breathtaking view of the Caribbean Sea. Banquet and meeting facilities for up to 300 persons. Wheel Chair Accessible and non-smoking rooms available. Locally acclaimed restaurant 'Tanama,' Ponce's Nouvelle Cuisine. Live music Friday and Saturday at the Barlavista Lobby Bar with a breathtaking view of the pool and Caribbean Sea. Game Room. Fitness Center. El Tropical Casino is open daily 24 hours with the newest tropical atmosphere. ... more   less 

Additional Information about Holiday Inn Ponce & Tropical Casino

Address: 3315 Ponce Byp, Ponce 00728-1502, Puerto Rico
Location: Caribbean > Puerto Rico > Ponce
Price Range: $80 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Ponce & Tropical Casino 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Holiday Inn Ponce & Tropical Hotel Ponce
Holiday Inn Ponce And Tropical Casino
Ponce Holiday Inn
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