Do yourself a favor and avoid this hotel if you possibly can. The best things I can say about it are that I didn’t get bedbugs, I wasn’t given food poisoning, the AC did work given enough time, and the toilet paper was decent. Beyond that, the experience was extremely disappointing – and I went in with low expectations based on other reviews. Unfortunately, I wasn’t able to find any other lodging options and needed to be in the Ponce area for a couple of days, so I picked this hotel. It was better than sleeping in the rental car, but not by a lot and it cost a lot more. In the future, I might consider renting a minivan instead. For reference, we paid $125/night – which is somewhere in the middle of what I consider to be a reasonable rate for a nice hotel. In order of concern from most to least important (to me) • The person who was trying to fix the room to meet minimum standards of occupancy (see details below) did not wear a mask because he didn’t want to get pimples. This is in Feb 2021, when mask wearing isn’t a new thing but is required by law for employees at all times. I would have given him a break if it were outside, but if you go into someone’s hotel room, you should put a mask on as a simple measure of respect for other people’s health. I asked him multiple times and finally had to get the manager to tell him to put it on before he came into the room again. • The toilet in our room broke on the first night. So we were moved to another room. Where the toilet broke the next day. To be clear, I am not talking about them being backed up because I tried to flush an entire roll of toilet paper. There was simply no water at all coming in to fill the tank and so they were completely non-functional. Toilets are not super complicated pieces of technology: water goes in and flows out – but in this case, water wasn’t coming in so they were useless. To have two break in different rooms over a 2 night stay says everything you need to know about the quality of the maintenance being provided. We were actually moved to a new room because the maintenance person (mentioned above) couldn’t fix it in the first room. The second time, we used the ice bucket to fill the tank as we checked out early. • The bed in the replacement room was both squeaky and off balance. The wood frame wasn’t properly leveled so every time you shifted, there was a huge thud as one leg came down and another went up. But that was off-set by the constant squeaking of the springs every time you changed position. It was challenging, but ultimately possible, to fall asleep given the noise. As long as you didn’t move much. • The free breakfast that was provided took 45 minutes to deliver and was cold on arrival. This was scrambled eggs, which were overcooked, 1 piece of ham, and 2 pieces of toast. No butter or jam. The orange juice also requested finally appeared as I was finishing my meal. There were 4 other tables at that time, so the waitress was busy, but given this was all pre-cooked food, it shouldn’t have been either that slow or that cold. • The room that we were moved to had 2 lights not functioning (out of 5) – the first only had 1. The maintenance person didn’t know how to properly replace 1 of the lights (old-school fluorescents in the bathroom sink area) so after fighting with it for 10 minutes, we had about half the light we should have for the rest of our stay in the new room. • The bathroom fan cover fell out into the tub, leaving a nice hole into the vent in the shower area. Fortunately (?) there was no electrical involved so no hazard there. • The special Valentine’s Day package I ordered (why not, it could only help if the place wasn’t in good shape – right?) was half delivered. The bed was made up with a towel heart surrounded by fake petals (nice) but the items that were supposed to be accompanying it (sparkling wine, chocolates, sangria) were absent (not good). I had to get them from the reception area myself. You might think this was so that the drinks would be chilled and ready to serve. But you would be overly optimistic – as you would be if you choose to stay here. They were provided warm, so I also had to pick up the ice from downstairs and place them in the standard cheap plastic ice bucket to let them chill for an hour before being drinkable. • The wifi was useless. We were in the middle of the building but the signal was so weak, neither of our phones could stay connected for more than a minute. • There are no phones in the rooms, so every time I had a problem, I needed to go to the reception area myself. Given I ended up there at least 4 times the first night, that got to be a little old. • The public women’s restroom had no soap, towels, or hand sanitizer. • Don’t let the pictures fool you – there is no hot tub area. There is a pool and something that could be a hot tub (and would be anywhere else) but is not. • The groundskeeping was also lacking. While sitting near the pool area, a coconut came crashing down about 2 feet from us. Fortunately it didn’t hit either of us, but could have easily knocked one of us out, or worse. • As noted by many others, the overall building is run down and showing considerable wear and tear everywhere. We expected this, but it was still very disappointing to see. It clearly could have been a nice place at some point in the distant past, but it seems like there has been no maintenance at all done to the property and whenever something broke it was, at best, patched back together – and in most cases, just left broken in plain sight. This applies across the board, from sun chairs that had broken supports to light switches that had pieces of the covering missing to the signs that had only the S in Solace illuminated with the other lights burnt out. Think about how little investment must be occurring if they cannot spend $0.10 to replace a light switch cover in a room renting for over $100/night. That seems to be what is going on here. • I have no clue what the “view” they mention on their website is supposed to be. Though the shoreline is close, there is neither view of nor access to the ocean or beach.…
Excellent service, good accommodations, great COVID19 safety measures, good care of the guests, very clean areas, excellent room service, pool area super clean and in general everything was good and we enjoyed our stay.
I stayed at another property affiliated to this one and they included a day pass. I really liked it. It has ample parking and lots of green common areas, great for pets. The pool was nice and clean and the beach real close. The nice bartender made us delicious pina coladas and helped us with some pictures. We enjoyed the volleyball and basketball court and intend to try this property next time. Everything looked clean and safe. In all it was a relaxing experience.
Had a great time in this hotel. Nice pool and beach, great employees and service. Specially i have to recognize the service of Gladys Carrero that made our stay better. Pricing was reasonable and COVID protocol where kept at all times.
Cost a lot a money $114 the night plus tax, its worst than a Motel, photos are not the same in person, rooms are disgusting and full of insects, tv are old and small they are from 1990. Owner pls visit your hotel and look conditions!