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Dorado Beach, a Ritz-Carlton Reserve

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100 Dorado Beach Drive, Dorado 00646-2058 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1025)
Pool & Beach (269)
Room & Suite (269)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dorado Beach, a Ritz-Carlton Reserve
Updated 06/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Dorado
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Following a meticulous restoration, Dorado Beach emerges more spectacular than ever, featuring expanded offerings, amenities and facilities. Our Ladies and Gentlemen are pleased to welcome guests once again. Somewhere between idyllic and perfection sits one of the most enchanting Puerto Rico luxury resorts — one that calls to those who believe every journey should be a voyage of discovery. With its serene coastline, private residences, spa retreat and a harmonious sense of place that blends masterfully into the natural surroundings, Dorado Beach, a Ritz-Carlton Reserve is a rare resort that invites guests to arrive spellbound — and depart speechless.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Bicycles available
Golf course
Snorkeling
Tennis court
Water park
Windsurfing
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
Spanish
Hotel links
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Prada D wrote a review Yesterday
1 contribution
Power outages cause the tv and a/c to go out. The lights flicker in the middle of the night and fire alarms go off. Service is poor at this property. Food slow, staff doesn’t call you back and always apologizing instead of correcting the problem. Even their emails start with apology about such poor service. Lovely place but needs help. Even roof at restaurant leaked all over our dinner event.
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Date of stay: December 2021
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Coachman18 wrote a review Nov 2021
New York34 contributions105 helpful votes
My Trip Advisor review about my stay at Ritz Reserve Dorado Beach last February 2021 detailed many flaws about the service at the Resort but also focused on the resort’s beauty. My wife and decided to return for 10 nights in Nov 2021, and we were ecstatic to experience a complete turn around and wonderful service exhibited by the entire staff. Kudos to management for listening, caring, and following through on their promise to correct the issues from our previous stay. Management accepted the challenge when we contacted them in advance of our return, and they came through like Champs. Over the 10 days, we had 3 butlers who were fantastic- Miguel, Nicole, and Guillermo. Chef Joen at COA took care of us with personal attention and catered to our special dietary needs. Nikolai, Manager of Guest Experiences, stayed in touch with us every day to make sure every detail was perfect. Our 10 day stay was as perfect as can be provided. For us here are the reasons we love this resort: 1) Spacious room, with private heated pool (partially covered to protect in event of rain) just a few steps from the beach 2) Private beach with pristine sand and ocean protected by a reef 100 yards out 3) The best outdoor shower we ever experienced 4) Service attention, detail, and caring to make our stay as seamless and comfortable as possible 5) As a runner, the 6-mile trail is PERFECT, traversing through rain forest, golf courses, and the beach- all on paved roads through perfectly manicured settings. 6) Great spacious gym with all the most up to date equipment 7) Flexible culinary staff accommodating all our special dietary needs 8) One of the most beautiful Spas I have ever seen All in All- great service in a most beautiful setting. We will be returning!
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Date of stay: November 2021
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Room Tip: West side with private pool on first floor
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John T wrote a review Nov 2021
Palatine, United States5 contributions4 helpful votes
I wanted to share with you our overall negative experiences my fiancé and I underwent while dealing with your resort and staff over a two and a half month period earlier this year. My fiancé and her family are from Puerto Rico so it was easily our first choice for a wedding venue. It had such special meaning to her and I saying "I do" on her island. In stark contrast though Dorado failed us. In one sentence, Dorado went from being our dream wedding venue from the time we were dating, to a hurtful, painful and very sad dream crushing experience. September / October 2020 Back in September/October 2020 I contacted the resort regarding the possibility of us hosting our upcoming wedding with you. The point of contact was Rachel Abrams. Rachel responded timely and was very pleasant to discuss some preliminary details and possibilities with. My proposal plans unfortunately were pushed back due to COVID restrictions. Back in February of 2021 is when I reached back out to Rachel to update her and gather further details. I was moving forward with our engagement/proposal and wanted to set up a tour of the property with Dorado for our upcoming visit to Puerto Rico. February / March 2021 This is where things started to turn. At first Rachel was responsive again putting me in contact with Amy Cabera who is the point of contact at the resort for site tours. Amy was responsive at first, but after a couple weeks when I reached back out to confirm our appointment time as we were arriving in about a week, I did not receive any response. I then contacted Rachel to ask her about the loss of communication and Rachel did not respond either. Getting nervous that we were about to leave from Chicago to come to Puerto Rico for a wedding visit with no confirmation, I decided to call both Rachel and Amy, I left messages for both women with no return calls. At this point I was getting upset, we are prospective customers/guests and we were not being treated with any acceptable level of customer service. I called the resort directly to express my concern and needing to get in touch with Amy. The operator took down my message and said they would let Amy know to give me a call back. Amy called me back and had no memory of our emails, but I set up our time and confirmed our venue visit. We were pleased and very excited for our visit and we were willing to forget about the previous lack of communication. March 30th Site Visit My fiance, her mom, and I arrived at Dorado ecstatic as we drove down the beautiful driveway and arrived at Dorado's gates. We pulled up and stated our business, yet the security guard had no record of our appointment. My nerves were heighting. This ended up with us having to pull off to the side and sit for 30min in our car while the staff tries to get in touch with Amy. This was not only somewhat embarrassing for us having to sit off to the side as many cars are allowed through, but also this hurt us that Dorado was not prepared for us and at this point did not make us feel "special" as a newly engaged couple on a wedding site tour. After the wait we were allowed to proceed. We were pleasantly greeted at the hotel entrance by Amy. She was extremely nice and our tour began. We fell in love with the resort and everything that it had to offer for our wedding. Amy was knowledgeable and during our conversation we found out two things: 1. Amy had email problems and did not receive my emails confirming our appointment. I understood this could happen, however my voicemails were not returned. Again we were willing to give Amy and the resort the benefit of the doubt and established communication. 2. Rachel is not on property, yet she handles the contracts. This was a little concerning that we would never meet with the contract person. Also Amy was unable to answer many of our questions and told us Rachel was the person to talk to. Again this was frustrating as we were at the resort for a wedding venue tour, yet many of our wedding questions were not able to be answered The night after the tour we emailed Amy a list of questions we had. Amy informed us she forwarded our questions to Rachel as she was the one to provide answers. This was on March 30th. April 2021-Present So we have been patiently waiting for Rachel to respond to our questions since March 30th. I touched base with Amy to express that we still had not heard back from Rachel. Getting frustrated we sent Rachel a separate email with our questions on April 9th. On April 14th I was very upset that we still have not received answers to our question, not even a response stating any of our emails were received. I decided to call the hotel directly to find out what was going on with Rachel. I called the hotel and nobody answered, no operator, nothing. I tried the spa and restaurants separately just to try to get someone to answer, nothing. I have NEVER experienced calling a hotel with no answer by anyone. I tried off and on for a couple hours and finally got the Hotel Operator to answer. I expressed our deep frustration with Rachel's lack of response. I had asked to speak to Rachel's boss Isabelle, however I was not able to speak directly with her, the operator had promised to pass along my message. MAGICALLY a few hours after my phone call I get an email response from Rachel. She stated that she had been very busy dealing with a few emergencies, and proceeded to answer our questions. Upon reading her email we naturally had a few follow up questions which we sent right off that same night. This was on April 14th. Again we were waiting and waiting for a response from Rachel, after phone voicemail and email follow ups to check on Rachel's response we did not receive a response until April 24th. Rachel said she was out of town and wanted to set up a phone call. Ok fine. Again we gave Dorado and Rachel another benefit of the doubt, however after about a month passing without some meaningful discussion we were becoming increasingly frustrated and concerned with the level of service we were receiving as a very serious buyer. We had our phone call with Rachel on April 26th. Rachel started off VERY unprepared and said that to make things easier we should 'start from scratch', tell tale signs she did not have any notes in front of her, or underwent any preparation for our phone call. As well as unprepared, Rachel simply did not seem knowledgeable about the services she was offering, she was not smooth or fluent with any sales pitch established, which is something we would expect from someone who has worked for this resort for years. Her phone call was filled with "ums, ahs, etc" She did not recognize when my fiancé made a point to say she and her family were from Puerto Rico and she did not even start the conversation with a "congratulations" on our engagement. In short she was not approachable, or professional in her phone call. She was snotty about the resort and did nothing to make us feel special as a wedding couple, nor offered any special touches to separate us from a regular hotel guest. Rachel had said she was going to work on a cost estimate for us. That was after our phone call on April 26th. It took another phone call to the hotel, and finally on May 4th, we received our cost estimate along with a snarky and unprofessional comment about "thanking us for contacting the hotel". After this point Rachel and us exchanged a few more emails to clarify some food and beverage questions to which she was rather timely. However the damage to the service reputation had been done. It took me sending a mass email to the hotel to finally get a response from Isabelle offering an apology and a new team to work with. Why weren't we offered this when we continued to express our problems to the hotel back in April???? TOO LITTLE TO LATE!! ------------------------------------------------ To conclude. The Ritz Carlton Dorado prides itself as being "ultra luxury', and what separates it from other resorts is the level of service. Sadly this was the area at which Dorado and Ritz failed us. Out of the dozens of hotels and resorts around the world we contacted, Dorado was easily the least friendly, the least responsive, the least prepared, and the least professional. The Dorado Beach Resort had the absolute worst service we had experienced compared to all others. The differences between Rachel, and what other catering/sales managers at other properties including other Ritz Carlton properties were astounding. Everyone else was attentive. responsive, and pleasant. Other managers made us feel as though our business was wanted, and appreciated, as well as making us feel as though we were going to be treated with respect, and special as this was our once in a lifetime engagements. The hotel and Marriott management have failed to correct many ongoing problems we noticed from our experience and many others based on reviews on Tripadvisor. What is evident is that Mariott and Dorado only care about the money, the nightly rates continue to skyrocket as the level of service continues to drop. It was obvious through dealing with the catering department that Rachel does not seem to be accustomed to talking to the actual customers "bride and groom' yet is more comfortable talking to wedding planners. Overall Ritz Carlton Dorado has made us feel less than, that we were not worth responding too, that our money was not green enough, and that simply the Resort and Employees were hoping we just disappeared and went away. This has easily been the worst treatment we have received thus far. This is one case where the dollar amount at the resort did not match the quality and level of service we received. COVID is not an excuse or reason to be treated so poorly, we understand all the struggles the industry has encountered, however Dorado is not the only one to experience setbacks. ALL other resorts were able to provide excellent service while under similar circumstances. We hope to hear from you regarding this issue. For reference Rafael in Guest Services and Michelle at the Concierge team, and the operator were the people we had expressed our issues in the middle of everything going on. We always asked for a manager yet never was able to talk to one until the last ditch effort.
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Date of stay: March 2021
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46038momma wrote a review Nov 2021
Fishers, Indiana6 contributions1 helpful vote
The Ritz Reserve properties are a luxury category all their own. If you want an intimate personalized vacation, the Dorado Beach location is the spot. The staff goes above and beyond to make your experience there special. The concierge was lovely in prearranging our dinner reservations and spa appointments prior to arrival. And, while there, all members of the staff are welcoming and look for opportunities to personalize the experience. For example, I mentioned to the bartender that my cocktail would be the perfect drink for a bubble bath at the end of the day. The following night, when we arrived back from dinner, we had two of these cocktails, a charcuterie board and a rose filled bubble bath awaiting us. And, the best part was the handwritten note from the bartender and hostess. The staff at this resort truly makes your vacation magical. When looking at the room types, the West Beach location is ideal as it is close to all restaurants and the market place. The plunge pool rooms are worth the extra money especially if there for the week and, the outdoor showers are incredible!! Building 2 is the most intimate as the others do have a walking path used by guests and staff…although that never prevented us from sitting on our patio drinking coffee in our robes. All rooms are immaculate! Typically on a beach vacation there is some degree of sand on the tile floors…not here!! Although there is room service, we thoroughly enjoyed grabbing our coffee and a small muffin in the concierge lounge each morning and lunch was often a delicious bite from the market place. All three restaurants are wonderful with their own flair. Words and photos cannot capture this resorts beauty. It is truly a resort that needs to be experienced to know it’s worth.
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Date of stay: October 2021Trip type: Traveled as a couple
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Moschella Family wrote a review Oct 2021
1 contribution1 helpful vote
The Dorado Beach Reserve is a top notch resort. If you are looking for a luxurious and relaxing vacation, this is the spot! We visitied in April, June, July, and August 2021. Things we love about it: private plunge pools, quiet beaches, bike paths, the Spa (absolutely gorgeous!), COA restaurant, ENCANTO, the live music at night at the COA bar, and the Kitchen especially the Chefs table breakfast on weekends. Most of all, we love the relaxed nature here. Yes, in general, people in Puerto Rico including the staff are on "island time." You must accept this before coming here because it's all part of the true relaxation that you will feel if you can just let go of the fact that no one is checking on you repeatedly all day long. In fact, I think the resort prides itself on letting families do their own thing. We have found that although there are sometimes long waits, that the staff is still always accommodating and does anything they can to make your stay special. But again, don't expect your request for something to be tended to within a few minutes. The resort is large and spread out and everything takes time, especially food and beverage delivery to the beach and suites. So go and enjoy the beauty, serenity, and all the resort has to offer but please be kind and patient with the staff. I'd like to specifically give accolades to Elemento Photography, who did our family's professional photoshoot while we were there in August. I can't say enough how amazing these photos came out. We all look like models and the lighting was so perfect--the photos took years off my husband and I. ;) The photographer was kind and accomodating and we received our beautiful photos the very next day. Highly recommend!!
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Date of stay: August 2021
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Room Tip: If you don't get a plunge pool room, you haven't lived!
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PRICE RANGE
$895 - $2,135 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoDorado
NUMBER OF ROOMS
114
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Frequently Asked Questions about Dorado Beach, a Ritz-Carlton Reserve
Which popular attractions are close to Dorado Beach, a Ritz-Carlton Reserve?
Nearby attractions include Dorado Beach East (0.8 miles), Local Story (2.7 miles), and Cerro Gordo Beach (2.7 miles).
What are some of the property amenities at Dorado Beach, a Ritz-Carlton Reserve?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dorado Beach, a Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorado Beach, a Ritz-Carlton Reserve?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Dorado Beach, a Ritz-Carlton Reserve?
Yes, valet parking is available to guests.
What are some restaurants close to Dorado Beach, a Ritz-Carlton Reserve?
Conveniently located restaurants include Hijole - Cocina Mexicana (Dorado), Grappa, and El Ladrillo.
Are there opportunities to exercise at Dorado Beach, a Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Dorado Beach, a Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorado Beach, a Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorado Beach, a Ritz-Carlton Reserve?
Many travelers enjoy visiting Ermita Nuestra Senora de la Candelaria del Plantaje (9.2 miles).
Does Dorado Beach, a Ritz-Carlton Reserve have any great views?
Yes, guests often enjoy the ocean view available here.