We stayed at the Dorado Beach RC over spring break with our teen aged daughters. Every thing about this property is lovely, elegant and relaxing. The lobby is open air, surrounded by beautiful ponds. The grounds are amazing. The pool area is great. The beach is beautiful. And it is all part of a large community with miles of walking trails and multiple golf courses and restaurants. I ran a four mile loop many days and then went to the fitness center to lift. We did not have a bad meal at any of the restaurants and we tried all four(?). Breakfast was amazing and if you didn't want to do that there is complimentary coffee in the library with bite sized muffins (really not a breakfast) but a piece of fruit from your room and you're gtg. The butler service was extremely helpful, Juan our butler was a pleasure to see, everyone was respectful and the service was out of this world. Comp Rum in your room, and complimentary rum tasting's every night in the library. We stayed in an east side room and think that we prefer it to the west. They say the west is on the beach, but the beach is so large that you're not right near the water, while from our room the water was ten yards away. We were lulled to sleep each night by crashing waves. Just awesome. The only issue, and it's really minor, is that one of our daughters is vegan and one restaurant, Encana I think, didn't really have vegan options...but they tried. Also families with small children started to arrive on Friday as the water park is only open on the weekend. So poolside was slightly less relaxing that day. Oh and the "hold a lawn chair with a book" at 8am is a thing so be ready for that battle though i think you can reserve them ahead of time more formally. Anyway, is it expensive, well yes, but that's why it's an RC and they delivered on every aspect of a luxury stay. Can't wait to return.…
– idyllic place with beautiful rooms and public spaces. Super staff, always available and helpful. Well organized (though could use better bikes with lower crossbars). Rooms on west side have more interesting surf and beach – but all beautiful
This property is amazing. It’s gorgeous, and the rooms are up to date. We love that the beach is swimmable, with a rock wall to break the waves. The pools are large and gorgeous. I LOVED the cold plunge addition in the tranquility pool. I am accustomed to cold plunges being reserved for spas, so it was a nice treat to have access to one everyday, right on property. The food on property is always AMAZING. We tend to leave resorts to try local restaurants, but genuinely the food at Dorado is so delicious and unique, its worth just eating on property! 10 out of 10 for food and beverage, really every restaurant is fantastic. Massive thank you to the chefs-I don’t know how a property can have multiple restaurants, with such diverse menus, and every single item is delicious and flavorful- but Dorado does it! Our server Wil at Coa was AMAZING! He was attentive, friendly, and gave honest recommendations. He went above and beyond, he really attributed to a dinner “experience.” We were very fortunate to have him as a server, thank you Wil for making our last dinner on property so memorable and special. Rosi was also a wonderful assistant at Coa. We saw her twice during our stay and she was always so friendly and greeted us with a warm smile. She was very attentive to make sure our glasses were never empty- thank you Wil and Rosi for the outstanding service. Bryan our poolside/beachside server was also amazing! We loved seeing him daily and he always provided prompt impeccable service. His recommendations for the Báhn mì was incredible. Literally the best báhn mì Ive ever had. You should definitely order that if you’re poolside. Thank you Bryan for always being attentive, bringing us nice cold drinks, making sure we have fresh ice, and giving amazing food recommendations. Definitely rent a bike (its complimentary) for your stay. There are multiple bike routes around property which bring you beachside, and into a jungle. It’s a wonderful experience to enjoy everyday- and get some exercise in! You also cant miss the spa while you’re here- its definitely on my top 3 spa list. It’s gorgeous and the treatments are spectacular. Give yourself enough time to enjoy the amenities before your treatment. Minus 1 star on my review for an almost 2 hour wait for our room ( it was Valentine’s Day, property was busy), however I am not accustomed to this at a Ritz Reserve. We have stayed at Dorado Ritz twice, and other Ritz Reserve properties in the past and had expectations for prompt, personalized service. We were also unaccustomed to the butler service provided at Dorado Ritz. It seemed to be a new butler daily- as opposed to one consistent butler for daytime, and one for night time. Although the butler team had our phone number and was in touch with us daily, it wasn’t the personalized private experience we are expecting from butler service. Having consistency is immeasurable, and makes a huge difference. Our requests from the butler team were cold towels and cucumber slices (for our eyes) to enjoy by the pool/beach while we tanned. The first day the cucumber slices were very thick and heavy, and the second day we were charged $8 for 10 cucumber slices- 80 cents per cucumber slice. It was just inconsistent with what we’ve received in the past. We always request the same thing whenever we are at a property with butler service, and have never been charged for something like this. We just expected a little more personalization, or additional touches during our stay. Especially since we recently stayed on Valentine’s Day (celebrating Valentine’s Day). Ingrid from the butler team was attentive, and provided us with great service. We appreciated her and were grateful for her attentiveness and responsiveness. Other than her, we didn’t personally met any other butlers. And there were many texting us throughout our stay. Overall we love Dorado Ritz and this is our second time on property. We hope if we join in the future there are improvements to the above mentioned…
Spent three days this winter and we really enjoyed out time, property is beautiful and service is dienrldy if a bit unpolished. Only reason I can't give it a 5 is because prices are ridiculously high for what you get. At $3k per night for an entry level room you expect to be wowed and this just never happened. Views are beautiful and the resort is secluded and peaceful. Spa service was very nice and recommended anyone ciisitingn to try the spa at least once. Food was good, but service was lacking, at these prices the servers should know exactly who ordered what and deliver it appropriately, not have to ask who ordered what. Another service failure was a dinner reservation our Embajador made with an ofger to pick us up 5 minutes before in a golf cart to bring us to the restaurant. The golf cart ride never materialized. If you have money to throw away, this is a lovely property do spend it at, but if you value your money, you can find better value elsewhere.…
5 such an amazing property. Get ready to feel pampered with great food, service, and beauty. I recommend checking out the spa if you have time. All meals were excellent, including poolside service. Such an amazing hotel and property that you never have to leave the hotel. Plenty of activities and walking trails to keep you busy and fit if you want.
We agree with other reviews, how is the resort of this level fail miserably in the area of service. The attention to detail in taking care of the guests and execution on delivering requests are nonexistence. Then asking for premium rate is beyond our understanding. Way to expensive and formal, but un friendly at all. No leadership presence. We've stayed twice, and twice we've seen many new faces.... you must have a turnover problem. Need to hire the right staff and leadership, and perhaps thing will improved. The atrocious of check-in process, dealing with rude and unrefined front desk staffs is a red flag. Waiting 4 hours for the room to be ready after the flight is not the expectation we have with the Ritz Carlton reserve brand. Moreover, no one following up to tell us that our room have been ready until my husband walk to the front desk to ask. The personal Butler service or what the hotel markets, as Embajardor is absolute joke. Text message communication is very annoying when you try to relax. Furthermore, our specific and simple requests were not delivered or missed communicate throughout our stay, to the points we had an impression that our butlers have trouble understanding Basic English. All of our reservations have been either booked at the incorrect time/date requested or completely not booked at all. Turndown service is a disaster. Overall, this hotel service feel like a Holiday Inn with a Ritz Carlton packaging. The only thing that save this hotel from getting a 1 star review from us is the food. Absolutely world class, especially dinner at Positivo sand bar. Positivo is one of the best modern Asian cuisine in PR The chef visit our table with his special creation, which is over the top and the chef is very personable and kind. Quality of the products serving in his restaurant were good as it should be.. Actually we did not expecting to see the restaurant of this caliber in Puerto Rico. Coa restaurant was very good steakhouse concept with great flavor charcoal grilled meat. We also love Encanto for excellent but simple seafood options for dinner. However, our favorite was Positivo which we end up dining there majority of our stay. We rate these hotel 3 stars based solely on the quality of restaurant. Subpar service in many areas prevent this hotel to be the top on our re-visiting list, which is a shame. The next time we are in Puerto Rico, we will be staying at the Vanderbilt and make a trip to Dorado for dinner instead. We are now moving to the East part of the island to see other great parts of PR…
My wife and I travel extensively and have visited top resorts around the world. Ritz Reserve Dorado is among the very best. I would say equal to the best. First the rooms - first class finishes. And the position of the rooms relative to the ocean means you open your large window/door and the heavy sound of waves is with you 24 hours, the entire vacation. There are amazing walking trails and the pools/ beach are private and luxurious. Spa is the very best I’ve ever been too (saying a lot). Staff is very well trained. Not a single staff interaction that wasn’t pleasant and professional. The golf is obviously exceptional. Food is next level. Hard to find a single thing to take issue with. Maybe the cost - but this place is meant for the very wealthy so if a hundred here or a hundred there bother you, this place isn’t for you.…
Wonderful service, beautiful views, exquisite landscaping! You are greeted warmly throughout your stay, the staff is so attentive! The rooms are beautifully appointed, the outdoor shower was my favorite part of the stay. The spa products are magnificent, bought some to bring home!
Dorrado Beach remains ones of the RitzCarlton’s most lovely properties. The beach and restaurants make it easy to stay on property for the duration of your stay. . If you are looking for a place for you and your significant other to be in a pool or hot tub without children/teenagers this is not the place for you. Despite a designated adult pool/hot tub overlooking the ocean no “adult only” policy is enforced. Wonderful place but not really a romantic get away.
It is a beautiful property with terrible service. TERRIBLE is an understatement. I very rarely write reviews but I felt this one is extremely necessary. Jody Gibson I believe (could not read her name tag properly), from Posi+Ivo Sand Bar is the epitome of bad management. Facts - guests asked Xavier their table server at Posi+Ivo if there is anywhere where they might have an after dinner smoke. Xavier said usually there is no open place but everyone steps behind the restaurant and we could do the same. The manager Jody Gibson assumed we managed to find this place and do this on our own accord and threatened to have us thrown out of the premises. We are guests and no matter what, the first reaction can never be “I’ll have you thrown out”. She could have just backed her staff’s decision, ask us to hurry and finish up, and call it a day. But even after learning the facts it was clear it was too late for her to back track so she continued her rudeness and arrogance and changed her storyline as it suited her. I have encountered this kind of arrogance quiet a few times here and wonder why is it so. If you don’t wish to ruin your holidays I suggest you think twice before booking. Cheers. p.s. most staff you will encounter on the premises is consistently vaping. 🤷🏼♂️…
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