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Dorado Beach A Ritz-Carlton Reserve

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100 Dorado Beach Drive, Dorado 00646-2058 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (970)
Room & Suite (261)
Pool & Beach (259)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dorado Beach A Ritz-Carlton Reserve
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Dorado
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Following a meticulous restoration, Dorado Beach emerges more spectacular than ever, featuring expanded offerings, amenities and facilities. Our Ladies and Gentlemen are pleased to welcome guests once again. Somewhere between idyllic and perfection sits one of the most enchanting Puerto Rico luxury resorts — one that calls to those who believe every journey should be a voyage of discovery. With its serene coastline, private residences, spa retreat and a harmonious sense of place that blends masterfully into the natural surroundings, Dorado Beach, a Ritz-Carlton Reserve is a rare resort that invites guests to arrive spellbound — and depart speechless.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Bicycles available
Golf course
Snorkeling
Tennis court
Water park
Windsurfing
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Kitchenette
Minibar
Flatscreen TV
Safe
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
Spanish
Hotel links
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STYLEDRUM wrote a review Jan 14
4 contributions
Fabulous property with exceptional staff, amenities and cuisine. Stayed on West Beach which was great as it had amazing views and was steps from the beach. Lower floor rooms have plunge pools, but you give up privacy and views. East Beach is beautiful and a a little more secluded but the beach on that side is narrow and there are no chairs. All of the restaurants are phenomenal. The Spa is set on 5 acres of lush greenery with outdoor, private treatment rooms. This property is perfecto!
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Date of stay: October 2020
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Sylmarie G wrote a review Dec 2020
La Parguera, Puerto Rico939 contributions91 helpful votes
Amazing experience for my 20 birthday 🎉 of my daughter, the super host service in all places and all restaurant encanto, positivo and COA delicious and pool area service super A, love it all experience and come back soon
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Date of stay: December 2020Trip type: Traveled with family
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mark w wrote a review Dec 2020
2 contributions
I spent a month in an "East wing" suite. And yes, i had a plunge pool, an amazing beach access and a tv that worked. The best thing about Dorado is the staff! Without exception, everyone was amazing! Concierge, restaurant staff, "embajadores'....absolutely wonderful. Positivo staff was so kind....helped me get home after a few too many rums. The spa is over the top. A few names.......Joe, Juan, Angel and the main man who drove me around, Ismael. A big time hollywood star was there during my stay, kinda being a jerk but everyone was cool. Its not cheap but I worth every dime.
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Date of stay: November 2020
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BM0409 wrote a review Dec 2020
Los Angeles, California50 contributions34 helpful votes
+1
We were extremely happy with our 6 night stay at the Dorado Ritz Carlton. We stayed in the East Beach Reserve Plunge which was truly amazing. The Rooms: The bathroom was huge with a large soaking tub and outdoor shower, and the room itself was spacious with a cloud like bed and soft Italian linens. Our room was on the ground level, 10 steps away from the beach. This is the probably the biggest plus of getting a plunge pool room...being able to have direct beach access. I think all of the rooms here are probably gorgeous with beautiful views, the only difference is some of them have plunge pools and better access to the beach. The Grounds: Stunning, can’t say enough. Feels like you are in you are in the middle of a rainforest. The resort is huge, 4 mile loop that includes the golf course and Ritz Residences. They give you complimentary bikes to get around, which we used every day either to get to breakfast, or just bike around the property at night listening to all the amazing animal noises...frogs, birds, crickets. They are quite vocal and really gives you a true sense of being in a rainforest. Very relaxing to listen to. I was worried about being on the ground floor with bugs, but during our six days we did not see one bug inside of our suite. Dining: There are plenty of options for food, but expect to pay 10x more than you should. They price gauge here, more so than Four Seasons I thought. $18 for chips and salsa, $100 for breakfast for two, dinner will be at least $250 without drinks. Panela is a short bike ride on the other side of property with much more affordable breakfast and dinner options. Spa: spa is absolutely stunning, but I did not have a good experience with my masseuse, I don’t know if she was having an off day or whatever, but it was one of the worst massages I have ever received. For $250 I expect a wow massage, not a mediocre one. I did talk to the manager at check out, and she was very apologetic and gracious about the whole thing, she discounted the massage 30%. Service: all in all, I thought the service was very good, not amazing though. Compared to the four seasons, I still feel they are probably one step below. Our ambassadors (butlers) Alex, Orlando, and Jamie, were all amazing. anything you need and they are a text message away for making it happen. However outside of that I felt the service was a little lacking. They are not very preemptive, such as making sure that you have drinks at all times, and preventing the guesr from having to ask for certain things. My husband had a very bad experience with somebody name Steven at the Elcanto bar, he was very very rude and condescending towards him for not wearing a shirt at the pool bar. It made us very uncomfortable to go back to that particular bar for drinks during the day. We complained, but there was no apology given from the ElCanto manager. When I checked out, Paula at the front desk was very sweet, but did not ask me how our stay was or even thank us for visiting the resort. It was a very odd encounter, almost as if she were in a rush to check me out. It’s little things like this that make the guests feel special, and I felt that was lacking at certain points. Pool/Beach: The beach is very swimmable, warm blue water, and relatively empty. They did not have beach chairs set up due to Covid, but we were able to lay out on our towels. there are two pools, and the chairs are spread apart for social distancing, it was not very crowded, and it was a beautiful layout, overlooking the ocean.
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Date of stay: November 2020Trip type: Traveled as a couple
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Elizabeth G wrote a review Dec 2020
Dallas, Texas18 contributions10 helpful votes
We stayed four nights at this resort over Thanksgiving and to celebrate my birthday, and it was definitely the most luxurious resort we've stayed in - with the possible exception of the Four Seasons in Bali. Highly recommend. Better and more cost effective than the premium resorts in Hawaii, and with a much shorter/cheaper flights (from Dallas at least). COVID - they are pretty strict about everything, and everyone wore masks all around the resort even outside when not in the pool lounger or in the pool/ocean. They took our temps at every restaurant. And we had to provide the documentation from the airport QR code that we'd received negative COVID tests when we checked in. National guard was in hazmat suits at baggage claim scanning your QR code that you get when you upload the negative test. If you're still waiting for results, there was an area you have to go be interviewed. Since we left we are getting daily texts and emails to do contract tracing from the govn there too. I would not have minded quarantining in the room (with plunge pool) for one day, but more than that would have been annoying if our tests had been very delayed. Beach: The beaches here are superior to those in Florida, Mexico and even parts of Hawaii. There was zero seaweed, the waters were clear and the perfect temperature, and the sand and surrounding landscaping were so clean as to nearly appear fake. I never saw a single bug nor fly - the lizards and birds must keep them at bay. The fact that the government has closed beaches except to exercise (meaning there are no lounge chairs and you must swim or walk) made it even more picturesque. We spent an hour on two different days just bobbing around in the waves, almost alone each time despite the pools being full. Pools: The Positivo Pool is FAR nicer than the Encanto pool. If you have small kids, the Encanto pool is better because large swaths of it are less than a foot deep (there are no very shallow parts at Positivo). But we didn't go to it at all. Pools are at 30% capacity by government order, and you can tell because the lounge chairs are few and far between. It's awesome and exclusive feeling - assuming you get a chair. Unfortunately though, it's first come first served - you can't reserve a time to go, and once someone puts their stuff on a lounger they can keep it all day even if they are nowhere to be seen. On two of three occasions walking through, there were no available lounge chairs (especially true in mornings). Had we not upgraded to a room with our own plunge pool, I would have been upset. We didn't mind frolicking on the beach instead, but the problem becomes getting food or drinks; you must be dressed to lunch at Positivo Restaurant, or have a lounger to order poolside service. Or you can walk all the way to Encanto Beach Club grill at the far end of the west beach and dine in a cover up (which we did one day, and I will say their lunch menu is superior to Positivo with more options and much bigger portions). They did let us sit in swimsuits on some very nice chairs outside Coa and order poolside drinks and lunch one day when the Positivo pool was full, which was much appreciated. Rooms: The rooms are beautiful and larger than I expected. They all have huge patios with a daybed or loungers, large outdoor shower area, and great TV where you can also log in to your own Netflix account. The A/C worked great, and even through the closed doors we slept to the sounds of the waves crashing constantly. No need for a suite unless you have a group. The rooms/buildings are arranged in a backward L shape where the long end of the L forms a gentle semi circle. At the top is the Encanto pool and restaurant which is the far end of the West Beach. This is ideal if you have small kids: by the big shallow pool and swimmable beach and the most kid friendly restaurant menu; if you're in that camp and want to avoid a golf cart ride or packing up a beach bag to head to the water, then the premium might be worth it. Then all the West Beach rooms stretch down the semi circle past the spa and end at Positivo, Coa and the Positivo pool which are basically in the center of the resort. Then the East rooms begin - notably, there are 4-5 buildings of East Beach rooms on the long end of the L which are centrally located before the turn of the L. These are in my opinion the best rooms on the property and where we stayed. We had a first floor room with plunge pool on the East Beach, but on the front side of the property. So we could walk out of our room and look left and see the sunset over the West Beach rooms (nowhere else on property can you actually view the sunset directly). I wouldn't have traded it for any other location, especially for the price. The beach was gorgeous even if it wasn't swimmable by our room, and there was a lot more green space dotted with hammocks (I didn't see that on the West side). We were across from the fitness center and had a 5 minute walk at best to Positivo and maybe 7 to the swimmable beach itself. Now if you were on the Far East side down the short side of the L, you may want a golf cart to get to Encanto or even the center of the resort where dinners are. Or a 12 minute walk or so. But that is a small price to pay for the hundreds of dollars a night savings. Also, if you have older kids those Far East rooms may be superior because you can walk right out to the beach with sports - kayaking, paddleboarding, etc. Plus those Far East Beach rooms have the only sunrise view, if that is your thing. We are VERY glad we upgraded to a plunge pool room after our initial reservation once the beaches were closed. Honestly the pool itself was fun, but being on the first floor encouraged us to constantly walk right out to the beach and put our feet in the grass, which we just would not have done with an upper floor room. Particularly as long as pool capacity is restricted, I'd recommend it. Restaurants: The food quality everywhere was phenomenal, but there are NO Puerto Rican food options anywhere with the exception of one breakfast dish (a sweet oatmeal with some cheesy fritters) at Coa and one side (a spiced beans) at Encanto. I'm very glad we went into Old San Juan for an evening food tour one night to sample some local flavors. Positivo was amazing with exceptional service and surprisingly large portions. Encanto - same thing. And they went out of their way to recognize my birthday and put a candle in my dessert when we ate dinner there. The $80 sea bass "for two" was easily 2.5 pounds and we couldn't finish it. Delightful all around. Lunch fish tacos at Encanto were full size there and came with a big side dish. Might be worth the walk from Positivo where the $24 fish tacos ($36 if you get the lobster ones) are literally just 3 tiny tacos which you can eat in 3 bites - and no sides with that. For the record cocktails resort wide are $18 a pop - except at Coa where they are $20-$22. Beer is $6-7a pop. And notably the mini-bar is priced the same as restaurants. The only disappointment of the entire stay was dinner at Coa our last night. I was all geared up to spend a lot and have a blast, but the service was just plain bad. We went early to get drinks at the bar which took 20 minutes despite only a few other people in there (they were backed up from the dining area I'm sure). Oh well. So we sat a bit late for our 8pm reservation. We ordered a beer and wine this time but it still took a solid 20 minutes before my wine came (which he slowly and carefully poured to exactly a 4 ounce pour - disappointing for the cheapest sauvignon blanc is $20 a glass) - and still no beer. Finally the beer came and we immediately ordered 2 appetizers. 20 minutes later...you get the picture. We ordered 2 sides and 2 fish entrees around 9 and at 9:45 the waiter popped in to tell us it was last call. I joked that maybe I would need another drink if our entrees were going to take another hour. And the crowd had long since thinned. We were starving and irritable by now (our apps had been a few bites each). Then finally our fish dishes came, and my husband's $46 snapper entree was legitimately maybe 4 ounces. Like he at it in 4 bites. I never complain at restaurants but had ask if that was normal. It was in such contrast to the other restaurants. Also they brought the wrong side, and the waiter mentioned twice how he wasn't going to charge us for it (thank goodness - I certainly would have protested if they billed us $14 for four simply grilled baby carrots I didn't order) . The two sides we did order were drowning in cream and salt. And to add insult to injury, they charged us for 3 $10 beers when we actually ordered 2 of the $7 ones. Of course it took another 10 minutes to correct the bill. But two apps, 3 sides, 3 drinks, 2 entrees and $335 later, we were hardly stuffed. And it was too late for dessert. And no one acknowledged my birthday or the fact it was our last night. Most people seemed to prefer Coa and it was packed every night, but I would save your money and get better service and bigger portions at the other two restaurants. Spa: the spa was great and I'm super glad we went. Definitely go early or stay late for the full water experience. We got the bamboo and hot stone massage and it was really good all around. Random Notes: room service coffee order takes like 45 minutes. Order the second you wake up or skip it. A couple of times we felt trapped in the room waiting for/drinking the coffee. Housekeeping was weird. They never replenished our glassware. We used both wine glasses night one and then used water glasses for wine night two and had to call for new wine glasses night three. One espresso cup used morning two was never replaced. And the birthday cake that greeted us night one didn't disappear for over 48 hours even though we devoured most of it. Of course you can always text your embajador for anything but I hated to have to bug them. The resort promptly emailed us when beaches closed and offered us an upgrade to plunge pool rooms; they also were very communicative regarding what was open etc. Speaking of which, everything is fully open - fitness center, spa, all restaurants. Just at limited capacity. But we got our first choice of dinner reservation times and never waited for anything other than the pool - and that was Thanksgiving wknd. So odds are it'll be even less busy for the forseeable future. Everyone from housekeeping to wait staff to drivers was very friendly and conversational. Zero visuals or sounds of landscaping or any disruptions of any kind. Airport Transit: We booked through the resort and are glad we did. It was $300 round trip, but it was seamless, and both drivers were there early and friendly in nice clean cars. Oh, if you book a tour through trip advisor, book the cheapest one and then communicate any add-ons (pick ups, additional tours) directly with the tour guide/company. We booked a 2-3 hour Old San Juan tour and the passionate owner/driver actually ended up picking us up for the uber rate and spending like 6 hours with us for a relatively minimal additional charge. Overall we would certainly return and are very glad we went. We have amazing photos and memories and have already recommended the location to friends. While it's probably the most expensive trip we've taken by the day, we feel it was worth the cost and you get what you pay for.
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Date of stay: November 2020
Location
Service
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Room Tip: Highly recommend centrally located East Beach plunge pool rooms, roughly bldgs 6-10. Sunset...
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PRICE RANGE
$895 - $2,135 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoDorado
NUMBER OF ROOMS
114
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Frequently Asked Questions about Dorado Beach A Ritz-Carlton Reserve
Which popular attractions are close to Dorado Beach A Ritz-Carlton Reserve?
Nearby attractions include Dorado Beach East (0.8 miles), Local Story (2.7 miles), and Cerro Gordo Beach (2.6 miles).
What are some of the property amenities at Dorado Beach A Ritz-Carlton Reserve?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dorado Beach A Ritz-Carlton Reserve?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Dorado Beach A Ritz-Carlton Reserve?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Dorado Beach A Ritz-Carlton Reserve?
Yes, parking is available to guests.
What are some restaurants close to Dorado Beach A Ritz-Carlton Reserve?
Conveniently located restaurants include Grappa, El Ladrillo, and Coa.
Are there opportunities to exercise at Dorado Beach A Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Dorado Beach A Ritz-Carlton Reserve have an airport shuttle?
Yes, Dorado Beach A Ritz-Carlton Reserve offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dorado Beach A Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorado Beach A Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorado Beach A Ritz-Carlton Reserve?
Many travelers enjoy visiting Ermita Nuestra Senora de la Candelaria del Plantaje (9.2 miles).