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Room & Suite (296)
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 04/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dorado Beach, A Ritz-Carlton Reserve
Updated 04/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 3 in Dorado
Location
4.8
Cleanliness
4.8
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders Platinum level
A secluded sanctuary tucked away on the Puerto Rico Caribbean coast, Dorado Beach, a Ritz-Carlton Reserve is an idyllic resort where both new and timeless moments answer the desire for discovery. More spectacular than ever, the resort features luxury amenities and facilities. Our Ladies and Gentlemen are pleased to welcome guests once again at the most enchanting Puerto Rico luxury resort — one that calls to those who believe every journey should be a voyage of discovery. With its serene coastline, private residences, spa retreat and a harmonious sense of place that blends masterfully into the natural surroundings, Dorado Beach, a Ritz-Carlton Reserve is a rare resort that invites guests to arrive spellbound — and depart speechless.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Bicycles available
Golf course
Snorkeling
Tennis court
Windsurfing
Evening entertainment
Fishing
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
Spanish
Location
Full view
40Car recommended
Grade: 40 out of 100
98Restaurantswithin 5 miles
35Attractionswithin 5 miles
Contact
100 Dorado Beach Drive, Dorado 00646 Puerto Rico
Getting there
Rental CarsSee all Dorado rental cars
1136Reviews104Q+A100Room tips
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Everything was perfect! A bit pricy. However, hotel room, service, the most of all, very privately reserved beach was awesome. People at the place were amazingly helpful. Free pass to water mill was another bonus to kids. Renting bike service for entire family (even they had a small ones for little one) adds lots of fun.
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Date of stay: May 2022
Value
Location
Service
Helpful
+1
Absolutely perfect. This lives up to the expectation and then some. Facilities were immaculate. Rooms spacious, beautiful and unique - loved the outdoor shower. Service was responsive and impeccable, and at a level I’ve never experienced at another Ritz or FS property. We texted anything we needed and they were on it! The people here were so incredibly down to earth and sincere, and truly helpful. They ensured that the guests were very well taken care of and didn’t have to go out of our way for anything. Food and drinks were very very good. There is TONS of room to explore, walk, and get a feel for the culture of the island. Though we didn’t have our children with us, there were plenty of great spaces for kids, including the airstrip built for Amelia Earhart. This is one of the most beautiful and peaceful beaches I have ever been on. The ocean was crystal clear and the beach not crowded at all. This property is worth every single penny. One of the best vacations we have ever taken, and we will definitely be back. The only very very minor con was we did have a few crabs enter our 1st floor ocean front room. But staff were there to retrieve within 60 seconds of my text or call.…
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Date of stay: June 2022Trip type: Traveled
Helpful
All the 5 star reviews are accurate. The grounds are beautiful and the rooms are perfection. The people are so friendly We loved our stay and (rare for us) would definitely return again. We stayed in an East Plunge Room and it was just fantastic. The view from our pool was incredible and the sound of the ocean was bliss.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Stay in an East side plunge pool room
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Helpful
+1
This place is well worth the money. My husband and I came to celebrate our anniversary and had the best time. We wanted a place to just relax and enjoy each other’s company and we got it. The staff was spectacular. The attention to detail was on representative of the high end hotel it is. Although we came as a couples getaway, lots or families here. I would highly recommend this as family or romantic getaway.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Let them know in advance if you are celebrating or have dietary restrictions.
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Helpful
First time at the Ritz Carlton Dorado but we were actually married on the beach there 20 years prior when it was a Hyatt property. Our expectations were high but in a nutshell, the entire experience surpassed those expectations. We estimated that we encountered approximately 50 - 60 staff members and each and every one was more welcoming than the next. They blew us away with their enthusiasm and the pride they took in their jobs. The property is gorgeous, the beach setup is perfect and they have the coolest resort gym I have ever seen and I am a health club consultant. Kudos to GM Ana Henriques and a special thanks to Coa Restaurant manager David for making this special occasion trip even more special than expected. Highly recommend and we will return.
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
This is the nicest resort I have ever been to, and that is saying something. It is huge and nestled in a forest with beautiful flora and water features. The room was spectacular(and came with a butler!), the pools and beachfront spectacular. A great aspect was the ability to pedal around the vast property on a bicycle, or go to dinner on your bicycle, or go to the pool on your bicycle. No need to lock up your bicycle! The best part of the trip was our experience with Thania Martinez, the head photographer at Elemento. She captured lovely images of my wife and I for our anniversary, and she was a pleasure to work with. My wife and I found ourselves wishing that we had someone of her talent level at our wedding. The one area where this resort needs to improve is the food. We ate at COA for breakfast/dinner and lunch at Positivo. Breakfast was quite good, lunch and dinner not so much. Expensive, as expected, but that was not the issue. My criterion for a good resort restaurant is simply this: would this restaurant survive if it were outside of the resort and had to compete with other venues? For COA and Positivo, I suspect not. For example, the Positivo Cobb salad was basically just greens. At COA I ordered a 32 ounce steak that was twelve ounces at most. Portion sizes at COA were in general inadequate which I think is inappropriate at the price point. I will say the despite these deficiencies that food was well prepared. Also in the complaint department: I ordered a limo to pick us up at the airport, paid over market for this service, but I thought it will be great we will get off the plane and the driver will be waiting for us. He was not! It took about twenty minutes and three phone calls to locate the driver. In spite of these issues it was a very nice vacation and we would definitely return. But I think that the above lapses are not consistent with what I have experienced with other Ritz properties.…
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Date of stay: May 2022
Value
Location
Service
1 Helpful vote
Helpful
+1
Amazing beach, amazing staff, amazing food, lots to do, great for kids, rooms are large and beautiful with outdoor showers, spa is insanely relaxing, car service to San Juan and other excursions. Loved the cold coconuts poolside, the pools and cold plunge, the evening meals, the whole experience was perfect. Love it. Can’t wait to go back!
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Date of stay: March 2022Trip type: Traveled
Helpful
We decided to try a visit here in late May. We've always come here during the winter but the prices became unaffordable and so rather than skip this property we decided to try a summer time visit when prices are lower. We had a good time and would do this again. I reviewed my notes from my previous review here in March 2021 and things have improved on the pain points I mentioned last year. The ownership has changed and senior management has been shaken up. Most of this is blind to the guests and I can't say that I see any real changes in the offerings of the property either good or bad, which I guess is a good thing because usually properties just raise prices and reduce what they offer. Take the Ocean Club in Nassau for example. Pre-arrival communication was not seamless but it was more consistent and I had the feeling that managers were involved looking after the correspondence. Breakfast improved because management realized these Reserve breakfast platters were just stopping up the kitchen and went to an all a la carte menu that can be served more easily. I hope they go back to offering the buffets because those were even better and included fun items such as local cheeses and petite items. They've added some new breakfast items and we enjoyed the acai bowl and the churro waffles. Some really good guava pastries too. I've had trouble getting fresh fruit that I wanted out of the kitchen such as mango and banana; if you go to the fitness center by the windmill, they use fresh fruit to make smoothies and you can bring back some fruit for them to cut up (the only place on property using fresh fruit). Puerto Rico has nice mangos and it's fun to eat them! My one negative is that I called Koa from the airplane and asked them for cottage cheese (they don't have it) and they said they would order some to be there for my dieting wife. It wasn't there. Then the manager on duty said he would make sure it was there next day and it wasn't there. Next time I will ask the ambassador from the hotel concierge to have that on hand; otherwise, my advice to a visitor who wants cottage cheese or some special food item is to pick some up at the local grocery of the Dorado shopping center on the way to the hotel. Surfing is not good at this time of year, but night snorkeling worked out. We've been disappointed during the winter months with snorkeling although you can surf better during winter. But they have something else -- e-foiling which is like surfing with a motor underneath the board and my daughter had a great time doing this. It's pricey but fun. I don't know if the staff hold meetings with face books of guests, but people seemed to discreetly recognize us as we enjoyed the property. They seemed to know what activities we were doing and how the activities went so far such as the night snorkeling my daughter did (as in what fish she found and who was in charge of the group and who went to the spa). We are repeat guests and some people recognized us as such but others seemed to have been briefed. As you walk around the property, you see "ambassadors" looking for you to approach them and ask them for something. Once in a while we did. Two people at the hotel went above and beyond and I'd like to shout them out, one of whom did something you see in the advertisements but never for real. Antonio in housekeeping brought us a bunch of extra mango Turkish delight turndown snacks and organized them with a leaf display when we saw him outside and asked for an extra one (we got 2 and we were 3 in the room). Eduardo at Encanto was really excellent butlering our private dinner under the ficus tree by the spa. The catering for that dinner was excellent and worth what we paid for it, which was quite a bit. He went out of his way to find extra things to do for us to make it a lovely evening. And he was an interesting person to talk to as well. Dinner outside after 8pm was pleasant even at this time of year. I'm told that the treehouses have more of a breeze but we were fine in this lovely spot. The hotel should consider enlarging the bar area. It gets full when they have music (which is a really nice thing that they do on weekends) and it's hard to get a seat there. The mocktails were excellent. So yes, for the most part, the pain points have been reduced (ie: I had to work a bit but was able to get a convenient spa appointment due to high demand from the residents, but people did respond when you tried to reach them). The concierge staff works better at communicating and following through, and I'm not judging the concierge staff on the basis of Coa's restaurant staff that didn't come through in 3 days with any cottage cheese. Ricardo Daley is always very nice to us when we visit and we are sure he will be an asset to the hotel in his new management role. My daughter says that Dorado is her favorite place because over her lifetime she sees familiar faces and people who are nice to her such as Ricardo. Beyond the sheer beauty of the property and the fact that it runs at a high standard, you can't put a price on this part of the package. So yeah, this place works even during the summer. It is hotter but we laid low in terms of the pool and ocean and did those activities after 4pm and were quite happy with that result. The ocean is even more delicious this time of year and we didn't have any mosquitoes around!…
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Date of stay: June 2022
Helpful
mqfreeman63 wrote a review May 2022
Washington DC, District of Columbia66 contributions2 helpful votes
+1
What a marvelous job your staff did in creating a marvelous stay for me at Dorado Beach, A Ritz-Carlton Reserve. I spent the entire day on Sunday, May 24, 2022. The hotel staff was attentive, informative, knowledgeable, and seemed genuinely interested in helping me enjoy my stay. I am always impressed at how staff remembers my name from the time I walk on property, throughout my stay, and at my departure. EVERY SINGLE STAFF MEMEBER I ENCOUNTERED KNEW WHOM I WAS! Because of their efforts, I was able to fully relax and enjoy all the property had to offer. Please allow me to mention the following staff and their unforgettable contributions to my stay: AT THE FRONT DESK: ALEX and SHEMMYLEE gave me the most memorable check-in I have had in quite a while! Their welcome and helpfulness were all admirable and the epitome of top-notch customer service. MARIA, the concierge on duty was very helpful at rearranging my transportation pick up. One of my most memorable experiences was with KEVIN VALENTIN a relatively new hire who drove me around the property in the property's golf cart. He was the most engaging, exuberant, and knowledgeable, staff member of a property I have encountered in years. We talked about his background, his hometown (Hatillo, Puerto Rico), and his overall gratitude for being a member of the hotel staff. KEVIN is an exemplary "ambassador" for the hotel, and I was enthralled by his contagious enthusiasm. I would return simply to encounter his magnetic personality and eager-to-please demeanor. Finally, the most wonderful experience of all… MARINA O’LEARY (Multi Property Director of Group Sales Dorado Beach, a Ritz-Carlton Reserve and Zadún, a Ritz-Carlton Reserve In no small part due to her excellent customer service, I received in collaborating with her. MARINA’S peerless effort on the site visit and brunch was matched by her distinguished and highly engaging personality. And man…can she tell remarkable stories and like me, is a lover of pop culture and trashy TV! I was engrossed with every syllable she uttered. 😊 Dorado Beach, A Ritz-Carlton Reserve has assembled a talented team that makes customers and clients alike feel valued and respected. Please let MARINA, KEVIN, ALEX, SHEMYLEE and MARIA know that their peerless efforts and distinguished service did not go unnoticed. You have assembled a talented team that makes customers and clients alike feel valued and respected. …
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Date of stay: May 2022Trip type: Traveled
Helpful
+1
We stayed there a week, which was a good amount of time in my opinion. We overall liked our stay, however, for the price range, they definitely aren’t meeting all my expectations and the level that it should be at. As someone who stayed in numerous 5 stars hotels and palaces, I’d say there are plenty of things to improve before increasing constantly their room’s price like they have been doing those past few years. To make it easier, here is my review for each points : - ROOMS - We tried 2 types of rooms, both located on the east side of the reserva. We loved the side because it was closer to coa and positivo restaurants as well as the gym. It doesn’t have the direct access to the beach’s sunbeds like you can have on the west side, but it has a more private tiny beach. You have to be aware that when booking a “private” pool, people can walk in front of your pool anytime as it is an opened garden. We initially tried to room upstairs with the sea view which was good. We were at building 800~ and it was quite loud there. The way the doors closes sounds like it’s being smashed, which we could hear even at night if someone was going out of their room. The hot water wasn’t working. So we changed of room, for a private pool room. There, for some reason, the doors were closing much more gently without any loud sound. So it’s not everywhere but definitely some rooms have an issue with the way the doors closes. The pool rooms are much darker inside but have the advantage of the “private” pool and direct access to outside through the front. The pool doesn’t seem heated or very low heat. It’s fresh but still okay. The upstairs rooms are brighter and have a better sea view. I liked both. - SERVICE - Here is the major issue of this hotel. I thought it was going to be great since you can message an ambassador taking care of you and your requests directly through the Marriott app. However, the requests would almost never follow up and lead to anything. The bookings were constantly confused ( they forgot our cabana booking, they never booked the haircut appointment we asked for several times, 40min to come pick you up 5min driving away etc). The time we were the most bothered was at the check out. They asked us what time we wanted to check out and they started harassing us 30min before the confirmed time. They knocked on the door, we told them we already confirmed the check out for 12:15. Then they called us 3 times to say they were ready and waiting for us to check out. Being so rushed we decided to leave earlier than confirmed. We were just trying to finish our coffee we just ordered. We arrived in front of the hotel and they weren’t even ready! We had to wait 1h in the heat for them to give us back the golf club that we requested once again through the app, few hours before check out… Another point, if you go to most four season hotels, they will be mindful of when your restaurant bookings are, and when you are out. They will take care of the room at that moment both for the cleanup and the turndown service. Here, we felt harassed and had to constantly have the “don’t disturb” sign on. Turn down services would come at 9pm (?!) when we were ready to take a bath, or would never come although we were called to confirm the time. The cleaners would knock 3 times on the morning and on 3 occasions we would tell them we don’t want them to come yet. Make sure you don’t forget to put the sign on your door because I’ve never been so disturbed in my room in this kind of hotel before. - PET FRIENDLY- We had the luck to be able to bring our small dog. The hotel is “pet friendly” - if you pay for it- and allowed our dog in most places excepted the indoor breakfast at Coa. Don’t believe the paid advertising they have through diverse blogs. You won’t get any nice tipi or anything personalized for your dog. They provided us a old stained dog bed that my dog didn’t like - it had other dog’s smell on it- Luckily we brought his own bed. A big issue was the lemongrass spray they have everywhere. It is great to keep bugs away but it is also toxic to dogs. Since our dog is only 3 pounds, he was affected by it and his throat was irritated causing him to reverse sneeze a lot, much more than normal. It almost looked like asthma crisis whenever the smell was strong. It’s a big con BUT also great on the same time because we weren’t bothered by bugs at all which is rare in this kind of place - PROPRETY- That is what we loved the most about that hotel. We spend a lot of time in Puerto Rico and the property made us feel like we were in another country. The landscaping was beautiful and we saw a lot of birds we have hardly seen anywhere else in Puerto Rico. You can take a long walk on the beach or to their small forest. Some people will complain the beach shouldn’t be private but I enjoyed the silence on the beach, no big dogs running onto you off leashed, the cleanliness and plenty of space which isn’t the case of most beaches in Puerto Rico. However, I recommend you going to old san juan. It is safe and beautiful. Unlike the lies that hotel says to some of their customers, there is of course Uber in Puerto rico. -- -- Long story short : We overall enjoyed our stay but it's def not worth the price they charge because of the mediocre service. I have more complains about it but I tried to shorten my review which is already very long.…
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: East rooms for direct access to the gym and more privacy. West rooms for access to the beach with...
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2 Helpful votes
Helpful
PRICE RANGE
$1,380 - $2,448 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoDorado
NUMBER OF ROOMS
114
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Claim Your Listing Frequently Asked Questions about Dorado Beach, A Ritz-Carlton Reserve
Which popular attractions are close to Dorado Beach, A Ritz-Carlton Reserve?
Nearby attractions include Dorado Beach East (0.8 miles), Local Story (2.7 miles), and Cerro Gordo Beach (2.7 miles).
What are some of the property amenities at Dorado Beach, A Ritz-Carlton Reserve?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dorado Beach, A Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorado Beach, A Ritz-Carlton Reserve?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Dorado Beach, A Ritz-Carlton Reserve?
Yes, valet parking is available to guests.
What are some restaurants close to Dorado Beach, A Ritz-Carlton Reserve?
Conveniently located restaurants include Hijole - Cocina Mexicana (Dorado), Grappa, and El Ladrillo.
Are there opportunities to exercise at Dorado Beach, A Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Dorado Beach, A Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorado Beach, A Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorado Beach, A Ritz-Carlton Reserve?
Many travelers enjoy visiting Ermita Nuestra Senora de la Candelaria del Plantaje (9.2 miles).
Does Dorado Beach, A Ritz-Carlton Reserve have any great views?
Yes, guests often enjoy the ocean view available here.