Dorado Beach A Ritz-Carlton Reserve
100 Dorado Beach Drive, Dorado 00646-2000 Puerto Rico
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About
#1 of 3 hotels in Dorado
Location
4.8
Cleanliness
4.8
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders Platinum level
A secluded sanctuary tucked away on the Puerto Rico Caribbean coast, Dorado Beach, a Ritz-Carlton Reserve is an idyllic resort where both new and timeless moments answer the desire for discovery. More spectacular than ever, the resort features luxury amenities and facilities. Our Ladies and Gentlemen are pleased to welcome guests once again at the most enchanting Puerto Rico luxury resort — one that calls to those who believe every journey should be a voyage of discovery. With its serene coastline, private residences, spa retreat and a harmonious sense of place that blends masterfully into the natural surroundings, Dorado Beach, a Ritz-Carlton Reserve is a rare resort that invites guests to arrive spellbound — and depart speechless.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Poolside bar
Bicycles available
Golf course
Snorkeling
Tennis court
Windsurfing
Evening entertainment
Fishing
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Family
Languages Spoken
Spanish
Location
51Somewhat walkable
Grade: 51 out of 100
40Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
100 Dorado Beach Drive, Dorado 00646-2000 Puerto Rico
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this hotel is so bad , you pay for 5 star hotel prices , its like 1 star hotel , i was there by 12pm , i want to check in , they said is 4 pm check in , after 4 pm the room still not ready , i keep ask them they said soon , and soon that is after 4 pm , they give me the room at 5 pm , not later check out , when you ask front desk , they always said i dont know let me check , any thing you ask , i will never stay this hotel, pls make sure read my review , than book hotel ,
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ana Henriques, General Manager at Dorado Beach A Ritz-Carlton Reserve
Responded 1 week ago
Dear N1372VJstevec, Greetings from Dorado Beach, a Ritz-Carlton Reserve! Thank you for voicing your feedback regarding your recent stay at our resort. We apologize for the delay with your room during the check-in, the inconvenience this caused and the negative impact it had on your experience. Rest assured we are addressing the service delay to avoid this issue from reoccurring in the future. Regards, Ana Gorjão Henriques General Manager Dorado Beach, a Ritz-Carlton Reserve
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It felt like I was staying in an art museum. The accomodations and entire resort were without fault. The website photos don't do it justice. You have to see if for yourself. Pristine, beautiful, very private, well-maintained. The view was so beautiful, I honestly started tearing up. The staff was very upbeat and helpful. Felt very special and worth every penny.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Food and gift shop was extremely expensive. Because it's remote you don't have a lot of options....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have a lot of amazing travel experiences and am not the best at taking time to review but I appreciate the time and contribution of other reviewers and felt I had to write up the facts of our stay here in late July. The short review : Would not return. Between meals and room rate we spent about $4K for a single night and while we expected it to be expensive we also expect the experience to match within reason. The service and quality of this property is not on par with experiences we’ve had at a fraction of the cost. Kite boarding access is not as advertised. This review ended up quite long so apologies but hopefully if there are areas of interest it’s easy enough to skip around. I could’ve left it at the short review above but it was so many things throughout the property and short stay I felt like specifics were in order both for potential guests and management if so inclined. The good Beautiful property, grounds, rooms and overall aesthetic. Nice plunge pool. Staff is very friendly Dinner at Coa was very good. The bad Staff is very friendly but more focused on smiling and chatting than getting anything done or providing actual service. Dinner at Coa was the exception where service was very good as was the quality of the meal overall. One oddity was the servers assistant whose entire role seemed to be chatting up guests. She was sweet but it was more of a distraction than an enhancement to a nice couples dinner. Arrival There was no one to greet us or assist with bags for a good minute. I don’t mind handling my own bags but in this case we had an oversized bag with kiteboarding gear so we had a fair amount of luggage and of course it was quite hot. They finally showed up and offered to take bags to our room while we checked in. Nice. Check in we were informed the room we booked West beach front two king with plunge was unavailable and we were getting an East beach two king with plunge. This would be totally fine if there weren’t a several hundred dollar diff in room rate they did not address even when asked about the rate difference. The young lady smiled and just said it’s a very nice room - totally ignoring the question. After checking in we were told we would be escorted to our room shortly. It’s a large property so we thought perhaps we were waiting so long because they were sending a golf cart or …something. About 20 minutes later - a lady finally arrived and walked us to our room about 100 feet away. Bags weren’t there and showed up a few minutes after us. So we burned 20 minutes of a one night stay waiting to be walked 100’ to a room where bags still hadn’t arrived. There was no mention of a butler teamThis was representative of the entire stay. Drinks at Positivo - the bartender took several minutes to acknowledge us - the only people at the bar - and then apologized and said he was studying. He was very nice from then on. The actual drinks were not good. Had to request our bill 3x. Highlights of the ongoing utter lack of service: Ice to the room took two requests and nearly 45 minutes Batteries missing from the sound bar remote we requested and never received Breakfast at coa we never received juice, ketchup requested showed up at the end of the meal. We had to request our bill several times etc etc etc The ugly Our room temperature never cooled below 75 degrees and the beautiful spa bath had almost no ventilation and was several degrees hotter. A request for maintenance went unanswered (hubby said don’t bother calling at this point but it was uncomfortable so I tried 🤷♀️) The beds were very hard AC never cooled above mid 70s. Bathroom was a sauna to get ready in Overall an extremely disappointing experience. A final comment for any kiteboarders. I’d been eyeing this property for years as we both Kiteboard and the nearby kite shop advertises the kiteboarding access as “nestled within a five star resort” (meaning this Dorado Ritz) When we inquired on property where do people kite we were met first with utterly blank stares like “what is that” lol then “oh that I think it’s over that way about 15 minutes” we asked if it was a 15 minute walk or drive and they clarified oh 15 minutes by car for sure. Not exactly nestled on the property from what we could gather. I hope this review helps someone.…
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ana Henriques, General Manager at Dorado Beach A Ritz-Carlton Reserve
Responded 1 week ago
Dear live2sea, First and foremost, we would like to thank you for staying at Dorado Beach, a Ritz-Carlton Reserve! Thank you also for taking the time to let us know about the incidents during your stay at our resort. I sincerely apologize for the service failure that occurred during your stay as this is not the level of service we take pride in. Your valuable feedback has received our immediate attention and rest assured we are addressing all issues to avoid these from reoccurring in the future. We would be most grateful to have the opportunity to further discuss your experience personally via a phone call at (787) 626-1100 at your convenience. We look forward to connecting with you. Our best wishes, Ana Ana Gorjão Henriques General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
One of the best vacations I can remember. Everything was perfect! The staff are all the cream of the crop, the facilities are gorgeous. We loved every minute and we talked about “when” we come back by the first day. The room views are stunning and the sound of the ocean is so relaxing. And the service! Our butler team was amazing and responsive. I could also say that about the restaurant servers, the bellmen, the front desk, pool staff. Everything we planned ahead was managed and effortlessly rearranged as our plans changed. We had no complaints. Order the eggs Benedict, they are the best I’ve ever eaten.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Every room has the great ocean view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A basic 90 min couples massage was over 1,000$ . This wouldn’t have been a problem except my boyfriend got a massage by Jessel. He fell asleep and she completely stopped. He woke up in the middle and tried to get her to massage again but she kept walking around the room putting stuff away. He only received half of the massage because the therapist continued to be busy for the rest of the time. Paying premium price just to be ignored isn’t ok. However, the spa grounds are very pretty and worth a stop just for pictures. The big tree in front of the spa is where Megan Fox got proposed to, if your into that. They are firm on 4pm check in. We visited during low season (hurricane season) and still had to wait till 4pm for our room. So have your swim stuff handy to change into. Service is good if you tip. We had people going out of their way to take care of us because we made sure to tip everyone well on the first day. So bring extra $ for tipping if you want top tier service.…
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The property is billed as "Luxury without limits". This is clearly a 5 star property with a 2 star full on assault on your wallet. At check-in I was escorted to the wrong room. My escort (team leader) went to find my missing luggage and I noticed a welcome letter addressed to a different person. The escort then took me to the correct room (still no luggage after one hour). I had to go to welcome reception from my company in travel clothes. I had to learn about a welcome package that never made it to my room from my company. EVERYTHING at this resort is a hidden charge. Honors Bar, no price list but as expected expensive plus a local tax, state tax, and 17% restocking fee. We had dinner expecting to pay for the offered sparkling water and surprised there was no charge. The next night we went back again for dinner and was shocked at the $24 water charge ($12 sparkling and $12 still). We were never advised of the charge and they declined to remove it. If you order a cup of coffee at breakfast be prepared to pay $8 per cup. If they leave the pot on the table it is considered 2 cups. My wife made a small purchase at a resort shop. On top of the overpriced item the check had a space or a tip (really?) We wanted to visit Old San Juan, the resort fee was $200 RT for taxi or $250 for car and driver. We went with Uber for $80 round trip. Here is the best part, they don't give you a receipt. TAKE A PICTURE WITH YOUR PHONE. The hope is that you will lose track of the mounting charges and get shocked at check-out against the $1500 you had applied to your credit cart at check-in. People who go to this resort can clearly afford it. They can afford it because they are careful about how they spend there money. We finally started asking about charges for every little service and felt a level of resentment for asking. LUXURY ??? No question! WITHOUT LIMITS? we all have limits on spending and don't mind spending for value. This resort has NO LIMITS on how to run up your bill as fast as possible. BEST ADVICE, go to the front desk everyday and ask for a current printout of your bill. Better yet, try a different resort in the same area. A 5 star resort with 2 star hidden charges earns a 3 star from me…
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Don't be shy about asking what services cost
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Ana Henriques, General Manager at Dorado Beach A Ritz-Carlton Reserve
Responded 4 weeks ago
Dear pargus, Greetings from Dorado Beach, a Ritz-Carlton Reserve! Our Ladies and Gentlemen thank you for choosing our Reserve for your recent stay and for taking the time to let us know about your experience with us. We strive to provide the finest level of service to our guests, and I sincerely apologize for the failures that occurred during your stay. Your valuable feedback has received our immediate attention and rest assured we are addressing the charges issues to ensure clear communication is provided at all times. We are available to further discuss your experience personally via phone at (787) 626-1100. Best regards, Ana Ana Gorjão Henriques General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall excellent experience! Dorado beach may be my new favorite vacation destination. The food is immaculate, specifically Coa might of been some of the best food I have had all year. The pool and outdoor space is beautifully designed, and a must. They even have an ice plunge next to the hot tub. My only complaint is you need to make reservations far in advance for their restaurants. I will say it is quite costly, and I would recommend the place reconsider their costs.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place really is a gem. Private pools with superior service and a short flight in the US?! Unheard of! This was our second visit, two years in a row and it’s just wonderful. Nothing is perfect but what sets this place apart, for me, is how quick the staff is to correct or amend any missteps. We really appreciate all the staff who are attentive but not smothering. We really adore Luis at breakfast who is so personable and charming. This visit we visited the spa which is an oasis in itself. Highly recommend!!!
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Date of stay: June 2023Trip type: Traveled as a couple
Room Tip: Make sure your room has a big lounging couch, not a single.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Stunning Ritz-Carlton Reserve Dorado West Beach Residences new Flor de Sal Italian restaurant and exclusive spa opened for members an amazing success, from Dorado Beach Resort's breathtakingly elegant 5-star spa and plush tropical landscapes with pools, Jacuzzis, women and men's steam & sauna dressing room amenities, beach front ultra luxury architecture and facilities, to the island's finest Italian cuisine dining, liquors, and vast wines selections prepared by Ritz-Carlton's best-in-class gourmet chef's specialties served by the "Reserve's" most select, experienced waiters know for their exceptional service. General Manager Ritz-Carlton Reserve Ana Henriques, Director Ritz-Carlton Reserve Residences Anna Quintero, Manager Ritz-Carlton Reserve Residences Sandra Castillo and their amazing Reserve 5-Star Staff make your living there one of a kind! We would like to thank Dorado Beach Resort Executive Management’s Chairman of thhe Board Federico Stubbe, Chief Executive Officer Orlando Mendez with creating the most magnificent 1,400 acres "Slice of Heaven" beachfront paradise and their 5 year future Vision development plan incorporating walking trails, biking, four renowned Robert Trent Jones, Jr. professional golf courses, finest tennis courts, pickle ball, training facilities, an exhilarating one-of-a-kind waterpark, equestrian stables, fresh from the farm produce for and six of the Caribbean’s best restaurants crowned with the rarity of being the 1st of only 5 Ritz-Carlton’s most luxurious signature "Reserve" Residences worldwide making our private, secured, boutique resort home a dream come true!…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: You Must Visit, if you want the Best-In-Class oceanfront resort resort experience!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great: Incredibly beautiful grounds and facilities We loved riding our bikes absolutely everywhere Ambassadors of the Environment: a true jewel. Savi and Thalia went out of their way to create amazing experiences for me and my daughter and to get to know us as people. They seem to love nature, art, and their jobs. We loved the night tour and the crafts very much. Highly recommend!! Embajadores Nicole and Valerie (as well as Kevin, Bryan, Xavier, and others) are in frequent communication and also went out of their way to create amazingly special moments for my girl--thank you!! Housekeeping personal and lovely The infinity pool at the focus of the hotel was so nice, the "amenities" (popsicles, coconuts, shave ice, etc) were really fun, staff excellent Our ground floor East beach room with plunge pool was awesome--we did not like the location of the first room we were put in but was grateful we could change after a night. In general the service and staff were really amazing; I did not learn the names of all waitstaff at restaurants but there were so many extremely genuine and kind people. Truly. Special kudos to our server at Encanto and our servers at Coa breakfast. The bellmen, security, maintenance--all so kind and respectful. Kids meals! Areas to improve: Front desk attitude and response Please learn correct prefixes for names of guests Menu options for dinners could include some Puerto Rican or at least Latin food; ensure guests can experience all of the restaurants available Have more pool toys/activities available to guests as a resort amenity Print out and deliver a menu of daily activities at the resort, and/or have the embajadores text with specific options for the day that may appeal to your group. When we got there we were presented with several QR codes to scan to look at activities for the week in different areas, or the embajadores would send a pdf on text, but all of this felt like work. Overall widen the complement of included family activities at different times of day--more Ambassadors of Environment, more pool/beach events for kids Create an experience in the spa (for purchase) that tween-age kids could participate in and enjoy with their moms. A little disconnect between the watermill/pavilion area and the resort; would make sure these are more aligned Overall beautiful place and extremely luxurious. Happy to respond more about our experience, please PM. …
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: East beach plunge pool room building 9
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$1,227 - $2,421 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoDorado
NUMBER OF ROOMS
114
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Claim Your ListingDORADO BEACH A RITZ-CARLTON RESERVE - Updated 2023 Prices & Hotel Reviews (Puerto Rico)
Frequently Asked Questions about Dorado Beach A Ritz-Carlton Reserve
Which popular attractions are close to Dorado Beach A Ritz-Carlton Reserve?
Nearby attractions include Local Story (0.7 miles), Caribbean Cinemas (0.7 miles), and Skyler Steel (0.3 miles).
What are some of the property amenities at Dorado Beach A Ritz-Carlton Reserve?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dorado Beach A Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorado Beach A Ritz-Carlton Reserve?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Dorado Beach A Ritz-Carlton Reserve?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Dorado Beach A Ritz-Carlton Reserve?
Conveniently located restaurants include Hijole - Cocina Mexicana (Dorado), El Ladrillo, and Metropol Restaurant.
Are there opportunities to exercise at Dorado Beach A Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Dorado Beach A Ritz-Carlton Reserve have airport transportation?
Yes, Dorado Beach A Ritz-Carlton Reserve offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dorado Beach A Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorado Beach A Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorado Beach A Ritz-Carlton Reserve?
Many travelers enjoy visiting Castillo San Felipe del Morro (9.8 miles), El Cañuelo (9.0 miles), and Bastion de San Antonio (9.9 miles).