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About
#1 of 4 hotels in Dorado
Location
4.8
Cleanliness
4.8
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders Platinum level
A secluded sanctuary tucked away on the Puerto Rico Caribbean coast, Dorado Beach, a Ritz-Carlton Reserve is an idyllic resort where both new and timeless moments answer the desire for discovery. More spectacular than ever, the resort features luxury amenities and facilities. Our Ladies and Gentlemen are pleased to welcome guests once again at the most enchanting Puerto Rico luxury resort — one that calls to those who believe every journey should be a voyage of discovery. With its serene coastline, private residences, spa retreat and a harmonious sense of place that blends masterfully into the natural surroundings, Dorado Beach, a Ritz-Carlton Reserve is a rare resort that invites guests to arrive spellbound — and depart speechless.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Bicycles available
Golf course
Snorkeling
Tennis court
Windsurfing
Evening entertainment
Fishing
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
Spanish
Location
Contact
100 Dorado Beach Drive, Dorado 00646-2058 Puerto Rico
Getting there
Rental CarsSee all Dorado rental cars
1165Reviews109Q+A100Room tips
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+1
We stayed at the Dorado Beach RC over spring break with our teen aged daughters. Every thing about this property is lovely, elegant and relaxing. The lobby is open air, surrounded by beautiful ponds. The grounds are amazing. The pool area is great. The beach is beautiful. And it is all part of a large community with miles of walking trails and multiple golf courses and restaurants. I ran a four mile loop many days and then went to the fitness center to lift. We did not have a bad meal at any of the restaurants and we tried all four(?). Breakfast was amazing and if you didn't want to do that there is complimentary coffee in the library with bite sized muffins (really not a breakfast) but a piece of fruit from your room and you're gtg. The butler service was extremely helpful, Juan our butler was a pleasure to see, everyone was respectful and the service was out of this world. Comp Rum in your room, and complimentary rum tasting's every night in the library. We stayed in an east side room and think that we prefer it to the west. They say the west is on the beach, but the beach is so large that you're not right near the water, while from our room the water was ten yards away. We were lulled to sleep each night by crashing waves. Just awesome. The only issue, and it's really minor, is that one of our daughters is vegan and one restaurant, Encana I think, didn't really have vegan options...but they tried. Also families with small children started to arrive on Friday as the water park is only open on the weekend. So poolside was slightly less relaxing that day. Oh and the "hold a lawn chair with a book" at 8am is a thing so be ready for that battle though i think you can reserve them ahead of time more formally. Anyway, is it expensive, well yes, but that's why it's an RC and they delivered on every aspect of a luxury stay. Can't wait to return.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
– idyllic place with beautiful rooms and public spaces. Super staff, always available and helpful. Well organized (though could use better bikes with lower crossbars). Rooms on west side have more interesting surf and beach – but all beautiful
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: WEst side suites particularly nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This property is amazing. It’s gorgeous, and the rooms are up to date. We love that the beach is swimmable, with a rock wall to break the waves. The pools are large and gorgeous. I LOVED the cold plunge addition in the tranquility pool. I am accustomed to cold plunges being reserved for spas, so it was a nice treat to have access to one everyday, right on property. The food on property is always AMAZING. We tend to leave resorts to try local restaurants, but genuinely the food at Dorado is so delicious and unique, its worth just eating on property! 10 out of 10 for food and beverage, really every restaurant is fantastic. Massive thank you to the chefs-I don’t know how a property can have multiple restaurants, with such diverse menus, and every single item is delicious and flavorful- but Dorado does it! Our server Wil at Coa was AMAZING! He was attentive, friendly, and gave honest recommendations. He went above and beyond, he really attributed to a dinner “experience.” We were very fortunate to have him as a server, thank you Wil for making our last dinner on property so memorable and special. Rosi was also a wonderful assistant at Coa. We saw her twice during our stay and she was always so friendly and greeted us with a warm smile. She was very attentive to make sure our glasses were never empty- thank you Wil and Rosi for the outstanding service. Bryan our poolside/beachside server was also amazing! We loved seeing him daily and he always provided prompt impeccable service. His recommendations for the Báhn mì was incredible. Literally the best báhn mì Ive ever had. You should definitely order that if you’re poolside. Thank you Bryan for always being attentive, bringing us nice cold drinks, making sure we have fresh ice, and giving amazing food recommendations. Definitely rent a bike (its complimentary) for your stay. There are multiple bike routes around property which bring you beachside, and into a jungle. It’s a wonderful experience to enjoy everyday- and get some exercise in! You also cant miss the spa while you’re here- its definitely on my top 3 spa list. It’s gorgeous and the treatments are spectacular. Give yourself enough time to enjoy the amenities before your treatment. Minus 1 star on my review for an almost 2 hour wait for our room ( it was Valentine’s Day, property was busy), however I am not accustomed to this at a Ritz Reserve. We have stayed at Dorado Ritz twice, and other Ritz Reserve properties in the past and had expectations for prompt, personalized service. We were also unaccustomed to the butler service provided at Dorado Ritz. It seemed to be a new butler daily- as opposed to one consistent butler for daytime, and one for night time. Although the butler team had our phone number and was in touch with us daily, it wasn’t the personalized private experience we are expecting from butler service. Having consistency is immeasurable, and makes a huge difference. Our requests from the butler team were cold towels and cucumber slices (for our eyes) to enjoy by the pool/beach while we tanned. The first day the cucumber slices were very thick and heavy, and the second day we were charged $8 for 10 cucumber slices- 80 cents per cucumber slice. It was just inconsistent with what we’ve received in the past. We always request the same thing whenever we are at a property with butler service, and have never been charged for something like this. We just expected a little more personalization, or additional touches during our stay. Especially since we recently stayed on Valentine’s Day (celebrating Valentine’s Day). Ingrid from the butler team was attentive, and provided us with great service. We appreciated her and were grateful for her attentiveness and responsiveness. Other than her, we didn’t personally met any other butlers. And there were many texting us throughout our stay. Overall we love Dorado Ritz and this is our second time on property. We hope if we join in the future there are improvements to the above mentioned…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Spent three days this winter and we really enjoyed out time, property is beautiful and service is dienrldy if a bit unpolished. Only reason I can't give it a 5 is because prices are ridiculously high for what you get. At $3k per night for an entry level room you expect to be wowed and this just never happened. Views are beautiful and the resort is secluded and peaceful. Spa service was very nice and recommended anyone ciisitingn to try the spa at least once. Food was good, but service was lacking, at these prices the servers should know exactly who ordered what and deliver it appropriately, not have to ask who ordered what. Another service failure was a dinner reservation our Embajador made with an ofger to pick us up 5 minutes before in a golf cart to bring us to the restaurant. The golf cart ride never materialized. If you have money to throw away, this is a lovely property do spend it at, but if you value your money, you can find better value elsewhere.…
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip: Private Plunge Pool is nice to have.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Ana Henriques, General Manager at Dorado Beach, A Ritz-Carlton Reserve
Responded 1 week ago
Dear FAA1996, Thank you for choosing Dorado Beach, a Ritz-Carlton Reserve for your stay. Providing the highest level of hospitality is our top priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed with proper training to prevent the issues from re-occurring in the future. Please let us know when you come back to this part of the world and we will ensure we take very special care of you. Looking forward to welcoming you back in the near future. Sincerely, Ana Ana Henriques General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
5 such an amazing property. Get ready to feel pampered with great food, service, and beauty. I recommend checking out the spa if you have time. All meals were excellent, including poolside service. Such an amazing hotel and property that you never have to leave the hotel. Plenty of activities and walking trails to keep you busy and fit if you want.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Be sure to spend a day at the spa.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helpful
We agree with other reviews, how is the resort of this level fail miserably in the area of service. The attention to detail in taking care of the guests and execution on delivering requests are nonexistence. Then asking for premium rate is beyond our understanding. Way to expensive and formal, but un friendly at all. No leadership presence. We've stayed twice, and twice we've seen many new faces.... you must have a turnover problem. Need to hire the right staff and leadership, and perhaps thing will improved. The atrocious of check-in process, dealing with rude and unrefined front desk staffs is a red flag. Waiting 4 hours for the room to be ready after the flight is not the expectation we have with the Ritz Carlton reserve brand. Moreover, no one following up to tell us that our room have been ready until my husband walk to the front desk to ask. The personal Butler service or what the hotel markets, as Embajardor is absolute joke. Text message communication is very annoying when you try to relax. Furthermore, our specific and simple requests were not delivered or missed communicate throughout our stay, to the points we had an impression that our butlers have trouble understanding Basic English. All of our reservations have been either booked at the incorrect time/date requested or completely not booked at all. Turndown service is a disaster. Overall, this hotel service feel like a Holiday Inn with a Ritz Carlton packaging. The only thing that save this hotel from getting a 1 star review from us is the food. Absolutely world class, especially dinner at Positivo sand bar. Positivo is one of the best modern Asian cuisine in PR The chef visit our table with his special creation, which is over the top and the chef is very personable and kind. Quality of the products serving in his restaurant were good as it should be.. Actually we did not expecting to see the restaurant of this caliber in Puerto Rico. Coa restaurant was very good steakhouse concept with great flavor charcoal grilled meat. We also love Encanto for excellent but simple seafood options for dinner. However, our favorite was Positivo which we end up dining there majority of our stay. We rate these hotel 3 stars based solely on the quality of restaurant. Subpar service in many areas prevent this hotel to be the top on our re-visiting list, which is a shame. The next time we are in Puerto Rico, we will be staying at the Vanderbilt and make a trip to Dorado for dinner instead. We are now moving to the East part of the island to see other great parts of PR…
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Date of stay: February 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Henriques, General Manager at Dorado Beach, A Ritz-Carlton Reserve
Responded 4 weeks ago
Dear Gabrielknight K, Thank you for choosing Dorado Beach, a Ritz-Carlton Reserve for your stay. On behalf of the team, we deeply apologize for the issues that you encountered; Providing the highest level of hospitality is our top priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed with proper immediate training to prevent the issues from re-occurring in the future. We do hope that you enjoyed the rest of your visit in the East side of Puerto Rico. Please let us know when you come back to this part of the world and we will ensure we take very special care of you. Looking forward to welcoming you back in the near future. Sincerely, Ana Ana Henriques General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I travel extensively and have visited top resorts around the world. Ritz Reserve Dorado is among the very best. I would say equal to the best. First the rooms - first class finishes. And the position of the rooms relative to the ocean means you open your large window/door and the heavy sound of waves is with you 24 hours, the entire vacation. There are amazing walking trails and the pools/ beach are private and luxurious. Spa is the very best I’ve ever been too (saying a lot). Staff is very well trained. Not a single staff interaction that wasn’t pleasant and professional. The golf is obviously exceptional. Food is next level. Hard to find a single thing to take issue with. Maybe the cost - but this place is meant for the very wealthy so if a hundred here or a hundred there bother you, this place isn’t for you.…
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: They say the West side is better than East side for proximity to ocean and quiet. The spa is best...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
Wonderful service, beautiful views, exquisite landscaping! You are greeted warmly throughout your stay, the staff is so attentive! The rooms are beautifully appointed, the outdoor shower was my favorite part of the stay. The spa products are magnificent, bought some to bring home!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Dorrado Beach remains ones of the RitzCarlton’s most lovely properties. The beach and restaurants make it easy to stay on property for the duration of your stay. . If you are looking for a place for you and your significant other to be in a pool or hot tub without children/teenagers this is not the place for you. Despite a designated adult pool/hot tub overlooking the ocean no “adult only” policy is enforced. Wonderful place but not really a romantic get away.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
It is a beautiful property with terrible service. TERRIBLE is an understatement. I very rarely write reviews but I felt this one is extremely necessary. Jody Gibson I believe (could not read her name tag properly), from Posi+Ivo Sand Bar is the epitome of bad management. Facts - guests asked Xavier their table server at Posi+Ivo if there is anywhere where they might have an after dinner smoke. Xavier said usually there is no open place but everyone steps behind the restaurant and we could do the same. The manager Jody Gibson assumed we managed to find this place and do this on our own accord and threatened to have us thrown out of the premises. We are guests and no matter what, the first reaction can never be “I’ll have you thrown out”. She could have just backed her staff’s decision, ask us to hurry and finish up, and call it a day. But even after learning the facts it was clear it was too late for her to back track so she continued her rudeness and arrogance and changed her storyline as it suited her. I have encountered this kind of arrogance quiet a few times here and wonder why is it so. If you don’t wish to ruin your holidays I suggest you think twice before booking. Cheers. p.s. most staff you will encounter on the premises is consistently vaping. 🤷🏼♂️…
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ana Henriques, General Manager at Dorado Beach, A Ritz-Carlton Reserve
Responded Nov 28, 2022
Dear KumarKhemlani, Thank you for sharing your experience at Posi+tivo. On behalf of the team, we apologize for the issue that you encounter. Please note that we are a smoke free resort and need to obey by the rule in any of our restaurants. Regarding your note: Dorado Beach, a Ritz-Carlton Reserve is part of a very extensive Estate where a few different companies operate. Please note that our staff is only allowed to smoke or vaping in a specific designated back of house area. We do hope you will give us the opportunity to welcome you back in the future. Please do not hesitate to contact me directly if I can be of any further assistance. Sincerely, Ana Henriques General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$1,823 - $3,154 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoDorado
NUMBER OF ROOMS
114
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Claim Your ListingDORADO BEACH, A RITZ-CARLTON RESERVE - Updated 2023 Prices & Hotel Reviews (Puerto Rico)
Frequently Asked Questions about Dorado Beach, A Ritz-Carlton Reserve
Which popular attractions are close to Dorado Beach, A Ritz-Carlton Reserve?
Nearby attractions include Dorado Beach East (0.8 miles), Local Story (2.7 miles), and Cerro Gordo Beach (2.7 miles).
What are some of the property amenities at Dorado Beach, A Ritz-Carlton Reserve?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dorado Beach, A Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorado Beach, A Ritz-Carlton Reserve?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Dorado Beach, A Ritz-Carlton Reserve?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Dorado Beach, A Ritz-Carlton Reserve?
Conveniently located restaurants include Hijole - Cocina Mexicana (Dorado), Grappa, and El Ladrillo.
Are there opportunities to exercise at Dorado Beach, A Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Dorado Beach, A Ritz-Carlton Reserve have airport transportation?
Yes, Dorado Beach, A Ritz-Carlton Reserve offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dorado Beach, A Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorado Beach, A Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorado Beach, A Ritz-Carlton Reserve?
Many travelers enjoy visiting Ermita Nuestra Senora de la Candelaria del Plantaje (9.2 miles).