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Hyatt Residence Club Dorado, Hacienda del Mar

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301 Carr 693, Dorado 00646-2205 Puerto Rico
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$249
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Free cancellation until 11/07/21
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Traveler (538)
360
Panoramas (4)
Pool & Beach (230)

About

#2 of 4 hotels in Dorado
Location
Cleanliness
Service
Value
Soak up all the beauty and charm of Puerto Rico, surrounded by warm tropical breezes, turquoise waters and Caribbean elegance. Set just 25 miles from historic San Juan along a prime stretch of famed Dorado Beach, this secluded seaside resort invites you to experience paradise. The area is also a haven for golfers with four legendary championship courses.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Beach
Golf course
Business Center with Internet Access
Wifi
Hot tub
Outdoor pool
Restaurant
Tennis court
Spa
Concierge
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Whirlpool bathtub
Telephone
Iron
Microwave
Refrigerator
Bath / shower
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
English
657Reviews83Q+A100Room tips
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Popular mentions
jennifer s wrote a review May 2021
Albany, New York80 contributions8 helpful votes
As an owner of a timeshare for over 20 hrs I have never experienced such horrible treatment. For several days we sat at the kiddie pool so we could watch my niece. The security officer on duty Wednesday May 12 was terrible to my family and I, he was antagonizing and very disrespectful. He walked around trying to intimidate us due to us having a two cups of juice by the pool. Then my son has his phone on with his music very low and he came over again to tell us no, basically anything we did he would come over and say NO. When on vacation it’s truly uncomfortable to have someone wearing a huge security jacket walking only around your area as if your in prison. When I went to the front desk to tell the manager she was not helpful and dismissive. I truly am disgusted and will not return to this hotel, as an owner I feel completely taken advantage of with dues and maintenance fees at the rate I pay to be treated this way. Not only was he rude but was laughing in my face when I said I was going to speak to the manager. I’m trying to change my ticket to go home this has been the worst vacation ever! The massive whole I woke up to everyday and the fact there is nothing to do after 8 pm made it so that it wasn’t enjoyable. If you can stay somewhere else do it this property needs better service and staff.
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Date of stay: May 2021Trip type: Traveled with family
2 Helpful votes
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3Mildredgar wrote a review May 2021
Islandia, New York6 contributions6 helpful votes
The staff was friendly and the hotel as well as our suite was beautiful. Clean and safe. They have only one restaurant available and it’s outdoors. The food was delicious but I did get rained on multiple times and there is no area where you are protected from heavy rain. That was my only complaint.
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Date of stay: May 2021Trip type: Traveled with family
3 Helpful votes
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CrimsonGrey wrote a review Apr 2021
Houston, Texas45 contributions48 helpful votes
We have been HRC members over time and looked forward to stay at Dorado, Puerto Rico location.The property is located away from San Juan/Old San Juan.Took a taxi ride from the airport ($70USD + tip) to Dorado. The newly minted Hacienda del Mar was appealing and check-in with Front Manager Eric was seamless until we got settled in our room which was away from current construction going on next door. Our expectations went down based on the following amenities which are a given in all our Hyatt property stays, both domestic & global: (1) absence of daily bottled water/guest for duration of stay; (2) absence of coffee grinds, tea, and condiments for hot drinks; (3) absence of courtesy late check-outs at noontime; (4) unexciting Bar & Grill on property; and (5) noise level of guests next door & active roaming at night! Thus, the aforementioned is nowhere near the gold standard expected of the Hyatt brand!
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Date of stay: April 2021
1 Helpful vote
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Robin S wrote a review Apr 2021
Huntington Beach, California2 contributions
This is a hard review to write because the front staff (Eric, Nancy and Stephen) are amazing. The front office service here is great (thus the 4 stars). They are hard working, always trying to help the guest and go out of their way to make you stay the best. THIS IS THE MUST READ PART OF THIS REVIEW: There are two main problems that guests need to know. One the staff can't fix, the other they can. 1. DO NOT GO HERE IF YOU ARE LOOKING FOR PEACE AND QUIET. There is jackhammering and demolition of an entire hotel structure less than 100 feet from the pool and rooms. The noise in constant from 8am - 4pm 6 DAYS a week (yes even Saturdays). You will not be sleeping in or sitting by a quiet pool or beach if you stay here. The management states demolition will be ongoing for at least the end of the year. When they say "construction is going on" that is an massive understatement. 2. The area they can fix: Sadly, Leadership/Management is lacking here. Noise on the balconies or at the pool area is concerning. They state in their rules they have "quiet hours" from 10 pm till 8 am. On most nights, you will be listening to loud guests outside and music till sometimes past 1:00 AM because the security staff does not enforce the rules. The rules also state "no external sound devices on the pool deck" ... On most days there are at least five(5) guests with different boom boxes going at the same time at the pool so not only do you have the demolition but also guests listening to their music at 90-100 decibel levels. Again, security and management go and "ask" to have them turn off their music but the guest doesn't obey and management does nothing to enforce the rules they have. It's usually just a handful of non-compliant guests but when leadership does nothing, it ruins it for all on the pool deck. In addition, safety is an issue with strangers that are not guests on the pool deck. You are given wrists bands but staff seem more interested in making sure you have a mask on than keeping track of drifters at the site. Very unsafe. Again, NO MANAGEMENT LEADERSHIP TO ENFORCE THE RULES. Very noisy and unsafe. Again, this is a tough review to write... In summary, the front office staff are wonderful (thus the 4 stars is for them), the security team also are nice people they just don't enforce, lack the proper training and have no confidence in working with unruly guests. And finally, the general premise management leadership have no idea what is going on at the pool area or at night/morning while they sit in their offices and don't experience what we the guests are experiencing. If you are looking for a quiet-peaceful place to relax, hear the ocean and expect management leadership to make your stay safe and pleasant... sadly for now, this is NOT THE PLACE to go.
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Date of stay: April 2021
Cleanliness
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Sleep Quality
Room Tip: No good rooms until demolition is completed. There is no quiet place available.
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Heather B wrote a review Apr 2021
Saint Louis, Missouri32 contributions
+1
We had a great family trip of 6 to this resort traded in through interval. The resort while following covid precautions was great. The renovated rooms were very nice! Anytime we needed something it was mostly delivered promptly. The bar service was awesome, we did not try anything more than fries for the restaurant. I would very highly recommend getting a car. Our family loved that this location because it is about halfway between the east and west coasts as we visited both. The ocean on site can be a bit rough unless you head to the far left or right on the beach. Plenty of close local supermarkets or liquor stores. The construction next door was barely noticeable to us with the doors closed to the balconies and even sitting at the pool it wasn’t bad.
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Date of stay: March 2021Trip type: Traveled with family
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ALSO KNOWN AS
hyatt hacienda del mar hotel dorado, hyatt hotel dorado, hyatt resort dorado, hyatt dorado, hyatt cerromar, dorado hyatt
LOCATION
CaribbeanPuerto RicoDorado
NUMBER OF ROOMS
74
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Frequently Asked Questions about Hyatt Residence Club Dorado, Hacienda del Mar
Which popular attractions are close to Hyatt Residence Club Dorado, Hacienda del Mar?
Nearby attractions include Dorado Beach East (2.0 miles), Local Story (3.8 miles), and Cerro Gordo Beach (1.5 miles).
What are some of the property amenities at Hyatt Residence Club Dorado, Hacienda del Mar?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Residence Club Dorado, Hacienda del Mar?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Residence Club Dorado, Hacienda del Mar?
Guests can enjoy an on-site restaurant and a poolside bar during their stay.
Is parking available at Hyatt Residence Club Dorado, Hacienda del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Residence Club Dorado, Hacienda del Mar?
Conveniently located restaurants include Grappa, Hijole - Cocina Mexicana (Dorado), and El Ladrillo.
Are there opportunities to exercise at Hyatt Residence Club Dorado, Hacienda del Mar?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hyatt Residence Club Dorado, Hacienda del Mar?
Yes, laundry service and self serve laundry are offered to guests.
Does Hyatt Residence Club Dorado, Hacienda del Mar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hyatt Residence Club Dorado, Hacienda del Mar accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.